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Become A Retail Sales Lead

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Working As A Retail Sales Lead

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $22,100

    Average Salary

What Does A Retail Sales Lead Do At Sears Hometown and Outlet

* Learning the skills necessary for selling to and assisting customers
* Works to personally achieve Company standards for Sales productivity
* Spends time on the sales floor in direct interaction with customers facilitating the sales process
* Follows the Company process for the We CARE selling proces and teaches, coaches and ensures that other Sales Associates use the process as well
* Follows the Company process for selling metrics, including, but not limited to Protection Agreements and soliciting credit applications, and sets an example for the store by achieving personal goals in these areas
* Follows the Company process for selling metrics, including, but not limited to Protection Agreements and soliciting credit applications, and sets an example for the store by achieving personal goals in these areas
* Acts as a key carrier, and follows all policies and procedures outlined in the key carrier agreement, including asset protection standards, opening and closing the store on a regular basis
* Partners with and sets an example for new Sales Associates, and is an integral part of the training experience
* Follows proper procedures at the point of sale
* Ensures a positive experience for every customer as measured by store surveys and mystery shops
* Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
* Performs other duties as assigned

What Does A Retail Sales Lead Do At Nordstrom

* Set and achieve personal and company sales goals while supporting the goals of the team
* Greet customers in a timely, professional and engaging manner
* Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs
* Provide honest and confident feedback to customers regarding products
* Build lasting relationships and grow sales through exceptional service by contacting customers to follow up on purchases, suggest new products and invite them to upcoming events
* Identify future opportunities to grow the Cosmetic business through events and promotions
* Build and maintain strong vendor relationships to maintain product knowledge in each Cosmetic brand to identify key focuses and products
* Consistently seek trends and product knowledge and reinforce proper application techniques to act as an expert for the customer
* Work as a team player to ensure each customer receives the best service possible

What Does A Retail Sales Lead Do At Aramark

* Responsible for opening and closing the location according to expectations of the management team
* Oversees setting up and breaking down of work stations
* Oversees the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
* Oversees the cashiers on duty and ensures that they are properly trained and adhere to the cashier policy
* Responsible for cash handling, safe verifications, preparing deposits
* Oversees the cooking and preparation of food items for the day according to recipes and brand requirements
* Responsible for making sure the staff uses correct portions when preparing and serving items on the line
* Must have high-level product knowledge and ability to train the staff to effectively service the customer
* Ensures staff completes daily temperature logs
* Oversees the product merchandising, line displays, and distribution of marketing materials
* Delegates tasks to employees as necessary
* Provides on-going coaching and performance feedback to staff members
* Assists managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
* Informs management of escalating employee conduct issues
* Responsible for making sure the staff properly disposes of waste
* Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers
* Greets customers as they enter and leave the location
* Asks customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
* Oversees staffing during peak times of operation and deal with labor shortages as needed
* Assists managers with administrative tasks, scheduling, ordering, and inventory responsibilities
* Ensures each station has the equipment and supplies needed to serve the customers
* Maintains a professional appearance
* Ensures and enforces all of Aramark’s food safe handling policies and procedures
* Ensures uniform compliance of the staff members
* Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
* Additional Job Functions:
* Cross-trains for all hourly positions at your location
* Works in other areas or departments as required by your manager
* Performs task as requested by your manager on a weekly, bi-weekly, or monthly basis
* Completion of any task requested by a supervisor or member of the Aramark management team.
* Supervisory Responsibilities:
* Supervises the staff and sanitation of location.
* Responsible for opening and closing the location, managing employee issues, and making sure the location is staffed appropriately

What Does A Retail Sales Lead Do At Dick's Sporting Goods

* Assist the store management team with general supervision in assigned department and other areas of the store as needed
* Clear communication through directing on-floor work assignments, leading & communicating company objectives to associates, and providing on-floor training of all associates
* Uphold DICK’S Sporting Goods’ standards for merchandise presentation of the best apparel and equipment brands in sporting goods
* Support company standards of passionate customer service and selling through customer engagement
* Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
* Meet the Federal requirements for handling and processing firearm transitions by successfully completing a background check (applicable to Lodge Lead & Key
* Carrying Leads)
* Adjust priorities and manage time wisely in a fast-paced environment
* Compliance to loss prevention standards and audit requirements
* As business needs arise, other tasks may become necessary

What Does A Retail Sales Lead Do At Comcast

* Interfaces with customers; advises customers and answers questions
* relating to products, services, billing, and all other issues and
* concerns.
* Demonstrates a strong understanding of Company products and
* services.
* Evaluates customers' potential product needs and makes appropriate
* recommendations.
* Effectively communicates and demonstrates a high level
* of comfort selling Company products and services.
* Informs customer of products and pricing models, as well as
* competitive advantages.
* Corrects customer billing discrepancies,
* prepares work orders, arranges for service appointments, and ensures
* appropriate follow-up procedures are met.
* Meets and exceeds sales goals within the guidelines established by
* local market.
* Reports daily on the number of sales contacts and other
* metrics, as required.
* Participates in required events held on weekends and/or weekdays.
* Regular, consistent and punctual attendance.
* Must be able to work
* nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned

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How To Become A Retail Sales Lead

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.


Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.


Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.


Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Retail Sales Lead jobs

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Retail Sales Lead Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Italian

  • Portuguese

  • Arabic

  • Cantonese

  • Mandarin

  • Russian

  • Japanese

  • Korean

  • Chinese

  • Vietnamese

  • Carrier

  • Tagalog

  • Hindi

  • Armenian

  • Swahili

  • Serbian

  • Turkish

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Retail Sales Lead

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Retail Sales Lead Education

Retail Sales Lead

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Top Skills for A Retail Sales Lead


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Top Retail Sales Lead Skills

  1. Customer Service Skills
  2. New Merchandise
  3. Product Knowledge
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service Skills Used Customer service, sales
  • Contacted customers to follow up on purchases, suggested new merchandise and invited them to upcoming events.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained a clean and orderly sales floor, and provided excellent customer service and up sells that increased the sell volume.
  • Retail sales at J.C. Penney in Virginia and Minnesota, while attending college.

Top Retail Sales Lead Employers

Retail Sales Lead Videos

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