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PERSONALIZED JOBS

Become A Retail Sales Lead

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Working As A Retail Sales Lead

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $22,100

    Average Salary

What Does A Retail Sales Lead Do At Sears Hometown and Outlet

* Learning the skills necessary for selling to and assisting customers
* Works to personally achieve Company standards for Sales productivity
* Spends time on the sales floor in direct interaction with customers facilitating the sales process
* Follows the Company process for the We CARE selling proces and teaches, coaches and ensures that other Sales Associates use the process as well
* Follows the Company process for selling metrics, including, but not limited to Protection Agreements and soliciting credit applications, and sets an example for the store by achieving personal goals in these areas
* Follows the Company process for selling metrics, including, but not limited to Protection Agreements and soliciting credit applications, and sets an example for the store by achieving personal goals in these areas
* Acts as a key carrier, and follows all policies and procedures outlined in the key carrier agreement, including asset protection standards, opening and closing the store on a regular basis
* Partners with and sets an example for new Sales Associates, and is an integral part of the training experience
* Follows proper procedures at the point of sale
* Ensures a positive experience for every customer as measured by store surveys and mystery shops
* Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
* Performs other duties as assigned

What Does A Retail Sales Lead Do At Nordstrom

* Set and achieve personal and company sales goals while supporting the goals of the team
* Greet customers in a timely, professional and engaging manner
* Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs
* Provide honest and confident feedback to customers regarding products
* Build lasting relationships and grow sales through exceptional service by contacting customers to follow up on purchases, suggest new products and invite them to upcoming events
* Identify future opportunities to grow the Cosmetic business through events and promotions
* Build and maintain strong vendor relationships to maintain product knowledge in each Cosmetic brand to identify key focuses and products
* Consistently seek trends and product knowledge and reinforce proper application techniques to act as an expert for the customer
* Work as a team player to ensure each customer receives the best service possible

What Does A Retail Sales Lead Do At Aramark

* Responsible for opening and closing the location according to expectations of the management team
* Oversees setting up and breaking down of work stations
* Oversees the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
* Oversees the cashiers on duty and ensures that they are properly trained and adhere to the cashier policy
* Responsible for cash handling, safe verifications, preparing deposits
* Oversees the cooking and preparation of food items for the day according to recipes and brand requirements
* Responsible for making sure the staff uses correct portions when preparing and serving items on the line
* Must have high-level product knowledge and ability to train the staff to effectively service the customer
* Ensures staff completes daily temperature logs
* Oversees the product merchandising, line displays, and distribution of marketing materials
* Delegates tasks to employees as necessary
* Provides on-going coaching and performance feedback to staff members
* Assists managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
* Informs management of escalating employee conduct issues
* Responsible for making sure the staff properly disposes of waste
* Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers
* Greets customers as they enter and leave the location
* Asks customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
* Oversees staffing during peak times of operation and deal with labor shortages as needed
* Assists managers with administrative tasks, scheduling, ordering, and inventory responsibilities
* Ensures each station has the equipment and supplies needed to serve the customers
* Maintains a professional appearance
* Ensures and enforces all of Aramark’s food safe handling policies and procedures
* Ensures uniform compliance of the staff members
* Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
* Additional Job Functions:
* Cross-trains for all hourly positions at your location
* Works in other areas or departments as required by your manager
* Performs task as requested by your manager on a weekly, bi-weekly, or monthly basis
* Completion of any task requested by a supervisor or member of the Aramark management team.
* Supervisory Responsibilities:
* Supervises the staff and sanitation of location.
* Responsible for opening and closing the location, managing employee issues, and making sure the location is staffed appropriately

What Does A Retail Sales Lead Do At Dick's Sporting Goods

* Assist the store management team with general supervision in assigned department and other areas of the store as needed
* Clear communication through directing on-floor work assignments, leading & communicating company objectives to associates, and providing on-floor training of all associates
* Uphold DICK’S Sporting Goods’ standards for merchandise presentation of the best apparel and equipment brands in sporting goods
* Support company standards of passionate customer service and selling through customer engagement
* Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
* Meet the Federal requirements for handling and processing firearm transitions by successfully completing a background check (applicable to Lodge Lead & Key
* Carrying Leads)
* Adjust priorities and manage time wisely in a fast-paced environment
* Compliance to loss prevention standards and audit requirements
* As business needs arise, other tasks may become necessary

What Does A Retail Sales Lead Do At Comcast

* Interfaces with customers; advises customers and answers questions
* relating to products, services, billing, and all other issues and
* concerns.
* Demonstrates a strong understanding of Company products and
* services.
* Evaluates customers' potential product needs and makes appropriate
* recommendations.
* Effectively communicates and demonstrates a high level
* of comfort selling Company products and services.
* Informs customer of products and pricing models, as well as
* competitive advantages.
* Corrects customer billing discrepancies,
* prepares work orders, arranges for service appointments, and ensures
* appropriate follow-up procedures are met.
* Meets and exceeds sales goals within the guidelines established by
* local market.
* Reports daily on the number of sales contacts and other
* metrics, as required.
* Participates in required events held on weekends and/or weekdays.
* Regular, consistent and punctual attendance.
* Must be able to work
* nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned

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Average Length of Employment
Store Manager 4.2 years
Sales Manager 3.6 years
Sales Supervisor 3.0 years
Assistant Manager 2.9 years
Retail Supervisor 2.9 years
Sales Person 2.2 years
Retail Specialist 2.2 years
Retail Sales Clerk 2.2 years
Sales Assoc 2.1 years
Sales Leader 2.1 years
Sales Lead Manager 2.1 years
Sales Clerk 2.0 years
Retail Clerk 2.0 years
Retail Sales Lead 2.0 years
Sales Expert 1.9 years
Sales Associate 1.6 years
Cashier/Sales 1.6 years
Attendant Sales 1.6 years
Sales Team Member 1.5 years
Retail Cashier 1.4 years
Associate Retailer 1.4 years
Top Employers Before
Cashier 10.6%
Internship 4.6%
Manager 4.3%
Server 3.7%
Volunteer 3.0%
Waitress 2.9%
Supervisor 2.4%
Owner 2.4%
Hostess 2.3%
Top Employers After
Cashier 7.7%
Server 5.4%
Manager 4.6%
Internship 4.1%
Owner 3.9%
Teacher 2.6%

Retail Sales Lead Demographics

Gender

Female

53.9%

Male

44.3%

Unknown

1.8%
Ethnicity

White

79.3%

Hispanic or Latino

12.4%

Asian

6.3%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

64.9%

French

8.4%

German

3.4%

Italian

2.9%

Portuguese

2.7%

Arabic

2.7%

Cantonese

1.8%

Mandarin

1.6%

Russian

1.6%

Japanese

1.6%

Korean

1.4%

Chinese

1.4%

Vietnamese

1.1%

Carrier

0.9%

Tagalog

0.9%

Hindi

0.7%

Armenian

0.7%

Swahili

0.5%

Serbian

0.5%

Turkish

0.5%
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Retail Sales Lead Education

Schools

University of Phoenix

17.4%

Ultimate Medical Academy - Clearwater

6.9%

Arizona State University

5.6%

Ashford University

5.2%

University of South Florida

5.2%

Liberty University

4.8%

Miami Dade College

4.8%

Iowa State University

4.6%

Michigan State University

4.4%

Temple University

4.2%

San Diego State University

4.0%

College of Southern Nevada

3.8%

University of Alabama

3.8%

Florida State University

3.8%

Kaplan University

3.8%

Sierra College

3.6%

University of Arizona

3.6%

University of Utah

3.4%

University of Houston

3.4%

Northern Virginia Community College

3.4%
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Majors

Business

28.3%

Psychology

6.3%

Communication

5.7%

Criminal Justice

5.2%

Marketing

5.0%

General Studies

4.7%

Management

4.0%

Graphic Design

3.8%

Liberal Arts

3.8%

Nursing

3.8%

Accounting

3.7%

Health Care Administration

3.6%

Education

3.4%

Fine Arts

3.3%

Computer Science

3.1%

English

2.7%

Kinesiology

2.5%

Medical Assisting Services

2.5%

Sociology

2.3%

Biology

2.3%
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Degrees

Other

36.3%

Bachelors

35.2%

Associate

13.5%

Masters

7.0%

Certificate

5.0%

Diploma

1.8%

Doctorate

0.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Retail Sales Lead

CustomerServiceSkillsNewMerchandiseProductKnowledgeSalesFloorRetailSalesCreditCardTransactionsInventoryControlCustomerSatisfactionCustomerRelationsCurrentSalesSalesPricesPOSJewelryRetailStoreSecurityPracticesCommunicationSkillsInternetSalesAssociatesBankDepositsCreditPayment

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Top Retail Sales Lead Skills

  1. Customer Service Skills
  2. New Merchandise
  3. Product Knowledge
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service Skills Used Customer service, sales
  • Contacted customers to follow up on purchases, suggested new merchandise and invited them to upcoming events.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained a clean and orderly sales floor, and provided excellent customer service and up sells that increased the sell volume.
  • Retail sales at J.C. Penney in Virginia and Minnesota, while attending college.

Top Retail Sales Lead Employers

Retail Sales Lead Videos

FUNNY SALESFORCE - A Funny Look at Salesforce Automation - Funny sales Salesforce video

A Day in the Life of a Dollar General Employee

Retail Sales Techniques - How to convince people to buy in retail

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