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Retail sales lead skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Peter Weiss Ph.D., P.E.,

Joseph Hancock

Below we've compiled a list of the most critical retail sales lead skills. We ranked the top skills for retail sales leads based on the percentage of resumes they appeared on. For example, 12.6% of retail sales lead resumes contained math as a skill. Continue reading to find out what skills a retail sales lead needs to be successful in the workplace.

15 retail sales lead skills for your resume and career

1. Math

Here's how retail sales leads use math:

Created and led staff development sessions on solution selling techniques/running effective promotions/POS execution/trade math.
Utilize math skills to verify qualities, make adjustments, fill out worksheets, and complete order paperwork correctly.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how retail sales leads use sales floor:

Transported fruits and vegetables to sales floor, cleaned all areas of produce section, including stock area behind sales floor.
Work on the sales floor, communicating with a diverse group of patrons to help them with their sports apparel needs.

3. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail sales leads use retail sales:

Opened/Closed store as manager-on-duty; relayed information from Retail Sales Manager.
Developed retail sales experience and ability to communicate effectively with customers.

4. Cash Handling

Here's how retail sales leads use cash handling:

Helped maintain/stock well-organized inventory Recognized for abilities in training, managing, and motivating staff, demonstrated positive responsibility for cash handling
Commended for cash handling accuracy, with zero overages/shortages month-over-month.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail sales leads use product knowledge:

Developed strong relationships with clients by providing superior product knowledge and follow-through.
Provide outstanding customer service, while demonstrating superior product knowledge.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how retail sales leads use customer service:

Maintained relationships with customers -Merchandised new product according to company standards -Received two perfect customer service ratings by secret shoppers -Checked-in shipments
Build relationships by delivering exceptional customer service, greeting every customer, and providing merchandise options.

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7. Customer Satisfaction

Here's how retail sales leads use customer satisfaction:

Augmented customer satisfaction by developing and instituting sales and customer service in-store standards as well as adhering to visual merchandising standards.
Provided customer satisfaction and assistance through friendly and welcoming attitude with focus on personal attention and cashier duties.

8. Basic Math

Here's how retail sales leads use basic math:

Operate the cash register quickly and do basic math.
Operate the register, answer calls and perform basic mathematic skills.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail sales leads use pos:

Cashier - use point of sales (POS) system to manage inventory, track and store customer information.
Performed all sales and other retail functions on Macy's POS systems, and other retail technological tools.

10. Punctuality

Here's how retail sales leads use punctuality:

Demonstrated dependability and punctuality; organizational and problem solving skills.
Maintain regular and consistent attendance and punctuality.

11. Work Ethic

Here's how retail sales leads use work ethic:

Acknowledged for an outstanding work ethic by ensuring a high level of quality and performance.
Exemplified positive and professional work ethic, and teamwork.

12. Ladders

Here's how retail sales leads use ladders:

Bend and stoop to grasp objects and climb ladders.
Climbed trees, using climbing hooks and belts, or climb ladders to gain access to work areas.

13. Sales Associates

Here's how retail sales leads use sales associates:

Inventory control - Delegated duties to sales associates - Product merchandising and promotion - Ensured profitability - Customer service
Recruited and developed sales associates to attain company goals by delivering a positive customer experience.

14. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how retail sales leads use retail environment:

Greeted customers efficiently and processed transactions within a busy, face-paced retail environment.
Greet customers and efficiently process transactions within fast-paced retail environments.

15. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how retail sales leads use loss prevention:

Related duties also include merchandising display, receiving, warehousing and loss prevention/shrinkage.
Worked with store management and security to implement proactive loss prevention processes

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What skills help Retail Sales Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What retail sales lead skills would you recommend for someone trying to advance their career?

Peter Weiss Ph.D., P.E.

Professor, Website

There is a lot of advice I would share with a new graduate. This includes the following:

Never pass up an opportunity to learn something new. Every situation you find yourself in will provide learning opportunities.
Although it's important to learn when to say no, be very careful when turning down an opportunity. You never know what doors will open when you say yes to something.
Find and develop a unique skill set or ability to set yourself apart in the office.
Always behave in a professional manner and maintain good relationships with other engineers you work with or have encountered (even when switching jobs for any reason)

What technical skills for a retail sales lead stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all retail sales leads possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of retail sales lead skills to add to your resume

The most important skills for a retail sales lead resume and required skills for a retail sales lead to have include:

Math
Sales Floor
Retail Sales
Cash Handling
Product Knowledge
Customer Service
Customer Satisfaction
Basic Math
POS
Punctuality
Work Ethic
Ladders
Sales Associates
Retail Environment
Loss Prevention
Retail Store

Jewelry
Store Products
Inventory Control
Phone Calls
Store Operations
Cleanliness
Merchandise Transfers
Inventory Management
Stock Room
Professional Selling
Sales Transactions
Lead Management
Customer Issues
Credit Card Transactions
Cash Control
Customer Relations

Repeat Business
Customer Orders
Customer Sales
Bank Deposits
Customer Complaints
Cash Drawers
Sales Techniques
Stock Shelves
Store Inventory
Product Selection
Sales Quota
Customer Inquiries
Security Practices
Charge Slips

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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