Top Retail Sales Manager Skills

Below we've compiled a list of the most important skills for a Retail Sales Manager. We ranked the top skills based on the percentage of Retail Sales Manager resumes they appeared on. For example, 21.3% of Retail Sales Manager resumes contained Retail Store as a skill. Let's find out what skills a Retail Sales Manager actually needs in order to be successful in the workplace.

The six most common skills found on Retail Sales Manager resumes in 2020. Read below to see the full list.

1. Retail Store

high Demand
Here's how Retail Store is used in Retail Sales Manager jobs:
  • Directed operational and administrative management of an employee group consisting of 15 sales representatives in a retail store location.
  • Trained retail store personnel on company products, services, reconciliation/administration of sales, financial and credit information.
  • Organized operations of retail store and in-field construction decreasing company costs and improving efficacy and productivity.
  • Developed marketing plans and promotional calendars for retail stores and key distributors.
  • Promoted sales through highly effective product merchandising initiatives in retail stores.
  • Retail store manager/beauty consultant: I currently manage/supervise the beauty department.
  • Developed and implemented standard operating procedures in five retail stores.
  • Developed new retail store process to maximize incremental display opportunities.
  • Managed all operations and sales activities of company-owned retail stores.
  • Directed total retail store operations in various locations.
  • Managed daily operation of Cellular retail store.
  • Promoted to Area Retail Sales Manager; Supports 6 Corporate Owned Retail stores in the operations and sales of wireless devices.
  • Achieved best in class award in Accessory Sales at both Logan Retail store and South Charleston Retail store in consecutive years.
  • Managed various retail store locations throughout the Tidewater area, including between two and five stores and 11 to 16 employees.
  • Created and implemented suggestive selling techniques that created opportunities to increase client base as well as products offered in retail stores.
  • Presented and delivered US WEST Wireless' products and services to new and existing customers at a retail store location.
  • Launched and managed first retail store where potential customers were able to observe the service and sign up for subscription.
  • Operate the retail store on a daily basis, dealing with customers both in person and on the phone.
  • Trained new members of the sales force - monitored the performance of different personnel associated with the retail store.
  • Lead and supervise a team of five occupational employees and management of two Retail stores is the Spokane market.

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2. Customer Service

high Demand
Here's how Customer Service is used in Retail Sales Manager jobs:
  • Organized group meetings for sales associates to increase their involvement and commitment to our business model and providing extraordinary customer service.
  • Communicated accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.
  • Developed training programs focused on organizational expectations, coaching, and mentoring the team to deliver customer service excellence.
  • Form and develop rapport with customers in order to establish enduring relationships by providing an exceptional customer service experience.
  • Demonstrated an unwavering commitment to customer service, add customers while maintaining premium service levels with existing accounts.
  • Work closely with internal production and customer service staff to deliver complete customer satisfaction focusing on residual sales.
  • Analyzed all sales, operations and customer service reports; identify opportunities and problems and implement improvements.
  • Delivered quality customer service by performing higher than the corporate average and gaining recognition from corporate headquarters.
  • Assumed sales and customer service training responsibilities for all of Unity Communications retail representatives and retail supervisors.
  • Created excellent customer service program to build and retain strong customer relationships while developing customer referrals.
  • Counseled and trained all subordinates on ways to increase sales productivity while delivering superior customer service.
  • Prepared budgets, schedules, developed customer service, developed promotions, ordered inventory, merchandised.
  • Managed customer service and distribution issues between vendors and franchisees assuring excellent customer service.
  • Customer-focused retail sales associate with a solid understanding of the dynamics of customer service.
  • Motivate customer service/sales reps to provide and maintain outstanding service and generate new business.
  • Shared store and performance feedback to monitor customer experience and ensure excellent customer service.
  • Provided excellent customer service by representing business in a friendly and professional manner.
  • Develop high levels of customer service and oversee day-to-day aspects of business operations.
  • Full management responsibility including operations, customer service, quotas, hiring.
  • Provide customer service while working to achieve sales productivity and profitability goals.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Retail Sales Manager jobs:
  • Extricated relevant data to accurately forecast and support daily sales goals which resulted in exceeding monthly quotas.
  • Hired/trained/supervised/evaluated 30+ sales staff marketing wireless systems in retail store locations, set/monitored monthly sales goals.
  • Received additional sale bonus for exceeding sales goals
  • Create and distribute to team spreadsheets indicating progress towards; contests, case goals, display goals, and sales goals.
  • Coach and develop sales team to achieve monthly sales goals, revenue targets, operational goals and 100% customer satisfaction.
  • Developed comprehensive sales and marketing strategies to generate and build sales; consistently met/exceeded sales goals / objectives; tracked performance.
  • Moved by upper management to a flagship location with higher sales goals because of high level of achievement at previous location.
  • Helped meet or exceed sales goals by promoting products, building displays, managing inventory, and providing excellent customer service.
  • Transferred to manage 11 retail locations and the Indirect Agent Sales channel due to stellar history of exceeding sales goals.
  • Established sales goals, completed capacity planning, managed inventory, merchandising, managing business accounts, advertising and marketing.
  • Achieved profitable store sales by fostering a customer focused retail selling culture through attaining sales goals and positive year-on-year improvement.
  • Develop, assign and monitor sales goals for retail personnel providing ongoing training of new products, services and procedures.
  • Created time management tool, which successfully assisted store managers in staying focused on meeting sales goals and daily objectives.
  • Executed weekly, monthly and quarterly sales goals for a department responsible for 30% of the net operating profits.
  • Develop and promote sales goals for Sales Department which includes counter and outside sales with total sales for 2010.
  • Directed & managed sales staff in exceeding sales goals and maintaining profit margins while keeping customer service a priority.
  • Set competitive daily and monthly sales goals for employees to reach in order to allow the store to succeed.
  • Coached and trained a staff of 10 on the importance of providing excellent customer service and reaching sales goals.
  • Retail Sales Operations & Management Establish departmental and individual sales goals that align with overall store and corporate objectives.
  • Developed assigned and monitored sales goals for retail personnel and provided ongoing training to keep employees informed and engaged.

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4. Inventory Control

high Demand
Here's how Inventory Control is used in Retail Sales Manager jobs:
  • Directed quality of personnel to provide customer service and inventory control through personnel recruitment, development and termination.
  • Team up with co-workers to ensure proper customer service.-Build productive trust relationships with customers.-Comply with inventory control procedures
  • Managed all aspects of daily business operations including Inventory control, store merchandising, cash management.
  • Prepared operational reports, carried out store audits, and supervised inventory control and merchandising functions.
  • Maintained inventory control, profit-and-loss management, buyer behavior, visual merchandising and retail management skills
  • Ensured availability of merchandise by conducting inventory control including receiving, markdowns and stock transfers.
  • Increased audit and inventory control while developing a results-driven, collaborative and supportive culture.
  • Manage the everyday operation providing merchandising, inventory control and the supervision of staff.
  • Facilitated training in visual merchandising, sales, operations, security and inventory control.
  • Maintained inventory controls and cash procedures for all locations, provided motivation and leadership.
  • Tracked and maintained inventory control through computer software designed specifically for retail sales.
  • Developed and implemented policy and procedures, inventory control, oversaw product merchandising.
  • Performed inventory control to ensure accurate accountability and availability of merchandise requirements.
  • Prepared eye-catching displays and assisted in merchandising and maintaining inventory control.
  • Implement inventory control programs to decrease shrink and increase profitability.
  • Maintained inventory control and replenishment process of all store merchandise.
  • Developed inventory control procedures and gave accurate store reporting.
  • Facilitated merchandise handling, replenishment, and inventory control.
  • Coordinated inventory control, merchandising and store maintenance.
  • Performed inventory control measures including freight check-in.

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5. Sales Floor

high Demand
Here's how Sales Floor is used in Retail Sales Manager jobs:
  • Coordinated with corporate training resources to recruit, train and prepare new loan officers for entry onto the sales floor.
  • Coached and monitored sales behaviors on the sales floor using various tools, role plays and implementation of best practices.
  • Provide Sales Floor assistance during peak sales times to relieve wait times and provide a more positive customer experience.
  • Ensured that all retail wireless consultants, while actively coaching on the sales floor, were meeting sales goals.
  • Review daily in-stock items to make sure sales floor is at capacity for daily sell through of items.
  • Completed and maintained all Plan-O-Grams while at the same time providing a pleasant appearance of the sales floor.
  • Maintain sales floor cleanliness and create a culture surrounding making the sales floor shine to exceed customer expectations.
  • Directed and managed sales floor activities to ensure customer service satisfaction and re- enforcement of policies and procedures.
  • Manage sales floor, touching all customers to ensure exceptional customer experience is met on all transactions.
  • Cultivated long-term customer relationships and offered consultative sales and service on the sales floor during retail hours.
  • Stock sales floor, assist guests in wardrobe, ring up guests accordingly, assist in management duties
  • Worked directly with sales floor associates to motivate, and promote proper car care for our customers.
  • Promoted to Sales Manager, responsible for the day to day operations of the sales floor,
  • Communicate with the backroom Supervisor to express the need for product on the sales floor.
  • Coordinate store events and schedule staff for appropriate sales floor coverage and excellent customer service.
  • Maintained appropriate sales floor coverage through scheduling, recruitment, interviewing and hiring of employees.
  • Controlled markdown of old stock and maintained lean stockroom inventory with fully stocked sales floor.
  • Managed 2-3 locations including not only the sales floor but also the outside decorators.
  • Coached(and documented) staff to improve sales floor performance and operational efficiency.
  • Created props, fixtures and designed sales floor layout and decorated entire store.

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6. Sales Reps

high Demand
Here's how Sales Reps is used in Retail Sales Manager jobs:
  • Coached my store managers and sales reps to achieve their personal and professional goals while working together to achieve team goals.
  • Test involved re-aligning sales reps work days to cover at least one weekend day to better support retailers during business peaks.
  • Managed, coached and developed a sales team of one supervisor, 7 sales reps, and one sales trainee.
  • Created reporting system that provided tracking across Minneapolis that held sales reps and account manager more accountable for sales targets.
  • Set aggressive goals for sales reps on all new items, shippers and case displays surrounding major holiday periods.
  • Led 15 sales reps and 2 assistant managers; achieved top Strategic Products rank out of 116-store Texas region.
  • Manage 3 manufacturing rep groups with over 15 sales reps monitoring sales, forecasting and giving sales support.
  • Managed Sales consultants, maintaining stock level, performing counts, coaching Sales reps, and driving sales.
  • Coordinated the addition of 200+ sales reps, redesigned 1100+ territories, and assigned a new management structure.
  • Recruited, hired and trained 6 new sales reps within the first two months of taking over.
  • Developed inventory planning and control process for distributors and sales reps to minimize out-of-stocks and product returns.
  • Face to face contact with customers and sales reps, phone sales, shipping & receiving.
  • Conducted on site seminars for management staff and sales reps, describing new products and highlights.
  • Developed new sales tools for dealers and sales reps to better understand and present our product.
  • Conducted training programs for sales reps on a weekly basis and provided support where needed.
  • Coach and manage the performance and development of sales reps on a daily basis.
  • Managed team of eight Sales Reps, one Finance Rep and one Assistant Manager.
  • Hold Sales Reps accountable for audit and sales metrics through proper coaching and development.
  • Plan and conduct weekly meetings with my management staff and sales reps.
  • Forecast and set quotas for Indianapolis stores and individual sales reps.

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7. Loss Prevention

high Demand
Here's how Loss Prevention is used in Retail Sales Manager jobs:
  • Assisted security in the apprehension of shoplifters-resulting in an increase in apprehensions and reduction in loss prevention.
  • Assist in loss prevention through awareness, attention to detail and integrity and effective inventory management.
  • Maintain exceptional inventory and loss prevention management strategies to avoid shrinkage.
  • Educated assistant manager and associates on loss prevention techniques.
  • Monitored security cameras and promoted loss prevention awareness.
  • Maintained cost control/loss prevention and consumer goods rotation.
  • Assisted with inventory and loss prevention initiatives.
  • Supported management in achieving all financial and operational objectives related to expense control, loss prevention audits, and weekly reports.
  • Handled regular staff duties and loss prevention--opened and closed facility, prepared cash registers for the next day.
  • Maintained all location operations including but not limited to inventory, daily paperwork, employee schedules, and loss prevention.
  • Maintained the security of merchandise, equipment, supplies and other company property in accordance with company Loss Prevention policies.
  • Worked with Loss Prevention to successfully root out fraudulent activity on two occurrences, saving the company significant revenue.
  • Developed and implemented new loss prevention methods which resulted in a 3% reduction in shrinkage rates.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, security and loss prevention practices.
  • Reduced shrinkage to 1% by improving retail pricing/returning procedures, as well as, loss prevention.
  • Managed loss prevention, shipping and receiving, store appearance, and up to 10 employees.
  • Protect company assets by training store members to follow Loss Prevention, Auditing and Ordering procedures.
  • Safeguarded financial success through management of payroll, operating costs, loss prevention, and merchandising.
  • Follow company policy and procedures for all sales, returns and control of loss prevention.
  • Oversee loss prevention and other controllable expenses to best address the needs of the business.

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8. T-Mobile

high Demand
Here's how T-Mobile is used in Retail Sales Manager jobs:
  • Nominated as T-Mobile retail spokesperson for local public relations events.
  • Improved customer experience with mystery shop training and placed in top 10% of all T-Mobile stores in Mystery shop scores
  • Managed the development and maximization of new service contracts as well as ongoing implementation of T-Mobile product and service programs.
  • Trained, on boarded market's new hires, complete with the T-Mobile values and sales culture.
  • Monitor T-Mobile sell through within National Retail partners in ME, NH, and MA.
  • Manage, develop and coach a Full-Time & Part-Time Field Team for the T-Mobile Program.
  • Team has received multiple sales achievement awards over 16 during my tenure at T-Mobile.
  • Planned local events and promotions consistent with T-Mobile's marketing initiatives and branding.
  • Ensured that visual merchandising is appealing to customers while adhering to T-Mobile standards.
  • Featured in T-Mobile's Splash magazine communicating loss prevention measures on store theft.
  • Trained and helped promote 5 Sales Associates to Retail Sales Managers with T-Mobile.
  • Provided daily training/coaching to Sales Team encouraging and living the T-Mobile Values.
  • Train employee s daily on T-mobile s Delivering Customer Delight Sales model.
  • Branded T-Mobile dealer location; wireless sales, commission based job.
  • Launched T-Mobile's second concept store, which supported company-wide implementation.
  • Express Locations is retail partner for T-Mobile, USA.
  • Launched first corporate T-Mobile store in City of Detroit.
  • Managed all aspects of T-Mobile National Retail Field Support.
  • Activate service for new and existing T-Mobile customers.
  • Cultivate an environment which supports T-Mobile s values.

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9. Daily Operations

high Demand
Here's how Daily Operations is used in Retail Sales Manager jobs:
  • Monitored and audited daily operations, inventory, merchandising and visuals according to company guidelines.
  • Utilized exceptional supervision over daily operations to ensure employees duties and policies were fulfilled.
  • Utilized my management skills to oversee daily operations and ensure customer satisfaction.
  • Managed daily operations of a High Volume Verizon Wireless company owned store.
  • Manage entire daily operations in a retail oriented environment.
  • Supervised daily operations of multiple retail locations.
  • Performed as a project management for new product/ service launches, staff development and integrating best practices into daily operations.
  • Use regular meetings with store manager to review daily operations, upcoming store events, promotions, and training opportunities.
  • Supervised the overall daily operations of a store including scheduling of employees to ensure cost effective and quality store operations.
  • Maintained efficient daily operations, including cash handling, scheduling, payroll, inventory control and staffing / HR tasks.
  • Execute daily operations of opening and closing the store, preparing bank deposits and timekeeping, payroll and record keeping.
  • Managed daily operations of retail store including: hiring, coaching, training, discipline, and scheduling of employees.
  • Directed business development and daily operations for four stores in the Philadelphia region, for nation's largest maternity retailer.
  • Execute daily operations of opening and closing the store, preparing bank deposits and handling large sum of cash.
  • Managed the daily operations of a local retail lending branch with 11 loan officers, and 6 support staff.
  • Used sales reports and various other data to assist store management in organizing daily operations for higher profit margin.
  • Performed daily operations such as ordering products from multiple vendors for all retail outlets on the campus of UMHB.
  • Manage store, daily operations, inventory, lead sales team within store/Train new sales members/ Achieve sales goals
  • Executed daily operations, employee training and development, visual merchandising, recruiting, scheduling, loss prevention.
  • Assisted in managing daily operations of a retail store, as well as preparing merchandise displays and advertising.

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10. Inventory Management

high Demand
Here's how Inventory Management is used in Retail Sales Manager jobs:
  • Delegated and oversaw all aspects of inventory management, safety requirements, policies and procedures.
  • Supervised administrative functions, inventory management, cash flow, merchandising, and operations.
  • Established inventory procedures and policies to meet corporate inventory management guidelines and procedures.
  • Maintained exceptional inventory management standard including weekly cycle counts and audit compliance.
  • Impacted inventory management through SAP by conducting timely receivables and returns.
  • Managed the inventory management system to guarantee minimal loss.
  • Monitored and recorded sales activities for inventory management.
  • Maintain optimal efficiency in inventory management.
  • Supervised inventory management and expense management.
  • Inventory management including: physical counts, implementation of sales tracking, ordering, clearance sales, and product selection.
  • Led and supervised sales staff to include recruiting top talent, performance and salary reviews, cash and inventory management.
  • Key holder throughout my employment as well as being responsible for payroll, scheduling, ordering and inventory management.
  • Improved pharmacy accounts inventory ROI by implementing Perpetual Inventory Management software to 50% of customer accounts.
  • Establish and maintain employee records as required, inventory management unique to each retail account needs.
  • Developed and refined training store personal in the use of online sales and inventory management tools.
  • Designed and maintained product displays; inventory management, special orders and pricing of merchandise.
  • Retail, Buying, Merchandising and Sales, Inventory Management of hard and soft goods.
  • Inventory management through adhering to budget, auditing, returns, completing daily inventory counts.
  • Oversee inventory management; reduce shrinkage and ensure popular items are in healthy supply.
  • Trained employees and franchisees on layout, products offered, and inventory management.

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11. Product Knowledge

high Demand
Here's how Product Knowledge is used in Retail Sales Manager jobs:
  • Trained and developed sales staff with product knowledge with exceptional customer service experience and customer retention.
  • Developed product knowledge training for team member to enhance their overall productivity.
  • Collaborated with sales representatives to boost product knowledge and productivity.
  • Promoted based on product knowledge and customer relationship management prowess.
  • Provided customers with excellent service and superior product knowledge.
  • Demonstrated superior product knowledge in assisting customers.
  • Coached and trained COR and third party vendor sales reps on product knowledge and advanced sales techniques to ensure quota attainment.
  • Created these results through a more in-depth training focused on a passion for product knowledge, customer service, and enthusiasm.
  • Created and implemented training in order to increase product knowledge and to provide a better overall sales experience for the customer.
  • Hold sales team accountable for product knowledge and giving exemplary customer service and the highest level of professionalism to customers.
  • Earned a promotion every 6 months, proving superior skills in product knowledge and growth in every aspect of the business
  • Conduct quarterly sales meetings emphasizing on team building, sales performance strategies, new item launches, and product knowledge.
  • Implemented and maintained training in professional retail sales, outstanding customer service, solid product knowledge, and operational readiness.
  • Directed and trained service and delivery crew to exceed client expectations by implementing an in-house training and product knowledge program.
  • Created innovative and effective coaching course of action; executed on developing team product knowledge while exceeding sales quotas.
  • Stay up to date on product knowledge to assure all guests are satisfied to develop our repeat customer base.
  • Liaised with vendors to showcase products, plan customer-facing events and conduct detailed associate training and product knowledge sessions.
  • Obtained several certificates increasing product knowledge (Parts Pro, Service Platinum Pro, Gold Service Pro).
  • Meet and exceed company sales goals by utilizing sales techniques and communicating exceptional product knowledge to the customer.
  • Coached and developed 10 employees by implementing a training program promoting product knowledge, sales growth and tactics.

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12. Performance Reviews

high Demand
Here's how Performance Reviews is used in Retail Sales Manager jobs:
  • Maintained progressive organizational growth for staff through motivational sales meetings, performance reviews, and sales/marketing training.
  • Provide measurable performance targets and regular performance reviews.
  • Conduct daily, weekly, and monthly performance reviews against objectives to ensure sales performance and commission goals are being met.
  • Assist Store Manager with cash, inventory, equipment, as well as hiring, scheduling, and performance reviews.
  • Implemented an intensive training regime for a staff of 10-15 while responsible for scheduling, performance reviews and payroll procedures.
  • Managed diverse workforce: hiring, scheduling, training associates, and annual performance reviews - commission and non-commission.
  • Prepared documents on employee quality, and conducted employee reviews including 45-day, 90-day, and annual performance reviews.
  • Manage performance reviews and records, consultations, time-off requests, and payroll of each manager and their teams.
  • Evaluated employees via performance reviews, promoted employees and/or taking disciplinary actions; write ups and termination if necessary.
  • Hired and assisted in training new staff, conducted performance reviews, and handled employee discipline and development.
  • Hire, train, and coordinate schedules of staff, as well as staff performance reviews and evaluations.
  • Recruited, hired, trained, and developed associates; conducted performance reviews and disciplinary actions as needed.
  • Direct recruiting/on-boarding, scheduling, annual performance reviews, sales coaching, disciplinary process and employee development.
  • Managed performance improvement plans, performance reviews and professional career development for staff of 12 managers.
  • Complete all performance reviews and ensure the store's team provides customers with excellent customer service.
  • Complete performance reviews with Team Leads and team members to insure core roles are in compliance.
  • Handled staffing issues such as interviewing potential staff, and conducting appraisals and performance reviews.
  • Directed all human resource activities including recruiting, training, coaching, and performance reviews.
  • Interview potential staff; conduct appraisal and performance reviews; provide and organize training development.
  • Used SAP to sign consultants up for training and to perform Quarterly Performance Reviews.

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13. Human Resources

high Demand
Here's how Human Resources is used in Retail Sales Manager jobs:
  • Conducted interviews for respective candidates and managed personnel related matters as it relates to Human Resources policies and procedures.
  • Provided Human Resources guidance for direct reports & other supervisory employees
  • Completed all Human Resources and staffing responsibilities.
  • Reviewed company policies, benefits, 401k plan/incentive and assisted Human Resources with various types of leaves of absence.
  • Handled purchasing, financial statements, and human resources of two retail stores in the hearth products industry.
  • Handle human resources for the store including recruiting, hiring, training, and development of 5 employees.
  • Worked with Human Resources to fill the open position through every step of the organization's hiring process.
  • Helped facilitate accounts receivable, payable, customer service, human resources, and inventory maintenance.
  • Administered budget, costs, human resources and benefits program, operating procedures and facilities.
  • Inventory management, loss prevention, accounts receivable/payable, payroll, human resources.
  • Recognized by Human Resources for lowest employee complaints and lowest turnover.
  • Demonstrated management/human resources skills with staff on 5 team members.
  • Communicate Human Resources issues to District Manager in a timely manner in order to resolve any issues quickly and effectively.
  • Collaborated with Human resources to hire five additional staff within 30 days for the holiday season.
  • Execute the retail strategy of at&t including: Sales, merchandising, operating, and human resources strategies.

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14. Customer Complaints

high Demand
Here's how Customer Complaints is used in Retail Sales Manager jobs:
  • Resolve escalated customer complaints and issues, carefully monitoring customer preferences to determine focus of sales efforts and customer satisfaction.
  • Investigated and resolved customer complaints pertaining to billing/cellular issues; opened/closed retail store; banking sales.
  • Provided customer service, including answering questions or responding to customer complaints.
  • Managed customer quality reports and resolved customer complaints regarding sales and services.
  • Resolved customer complaints by exchanging merchandise refunding money and adjusting bills.
  • Addressed and resolved customer complaints while developed complaints and feedback procedures.
  • Handled escalated customer complaints & maintained relationships with high volume customers.
  • Handled customer complaints immediately and according to company guidelines.
  • Resolved all customer complaints promptly to insure customer satisfaction.
  • Resolved customer complaints on a regular basis while instructing staff how to handle difficult and complicated sales issues in the process.
  • Achieve a high level of customer service to reflect consistent, superior service & few customer complaints.
  • Handle and resolve customer complaints/inquiries via mail, email or phone in a timely and accurate manner.
  • Resolved customer complaints, while, maintaining a friendly and professional customer interactions.
  • Increased customer satisfaction by resolving 100% of customer complaints within 24 hrs.
  • Resolved customer complaints and billing issues in an effective and timely manner.
  • Greet customers, ascertain customers' needs, and resolve customer complaints.
  • Provided customer service and handled customer complaints, returns and exchanges.
  • Assessed and resolved customer complaints in a professional and courteous manner.
  • Maintain a high level of customer service with minimal customer complaints.
  • Leveraged strong problem solving skills to proactively handle complex customer complaints.

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15. Customer Base

average Demand
Here's how Customer Base is used in Retail Sales Manager jobs:
  • Started a wholesale bagel delivery business from inception to an established customer base of corporate cafeterias, restaurants and delis.
  • Increased and maintained strong wireless customer base with focus on Customer Overall Experience/Feedback and retaining customer satisfaction.
  • Demonstrated superior communications skills in working with customer base on conflict resolution and solutions management.
  • Maintain operation excellence and grow customer base while maintaining superior customer satisfaction.
  • Developed new business opportunities as well as strengthened existing customer base.
  • Leveraged small business understanding and relationships to grow our customer base.
  • Provided exceptional customer service resulting in a dedicated return-customer base.
  • Greeted and profiled customers to develop repeating customer base.
  • Controlled inventory levels and assortment for customer base.
  • Established a large customer base of repeat and referral business to become the top producing salesperson 4 out of 5 years.
  • Provide excellent customer service, consistently, to ensure ultimate customer satisfaction and promote the generation of a regular customer base.
  • Managed a team of sales, delivery and warehouse individuals to provide furniture and electronics to a new customer base.
  • Coordinate policies and strategies with upper level management to develop new, innovative ways to build and sustain customer base.
  • Maintain and grow the customer base of AT&T by developing and implementing different sales strategies and promotions.
  • Generate new customer base, create customer accounts, bulling accounts, purchasing accounts, and manage the accounts.
  • Designed and implemented a strategic business plan that expand company's customer base and ensure its strong presence.
  • Managed multiple territories and built customer base of independent pharmacies in Ohio, Oklahoma, and Northwest Arkansas.
  • Addressed customer complaints and concerns as well as to build a returning customer base for the company.
  • Coached and motivated sales associates regarding their accomplishment of goals and increased an already strong customer base.
  • Exercised superior customer service, going above and beyond the expectations to build a loyal customer base.

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16. Sales Training

average Demand
Here's how Sales Training is used in Retail Sales Manager jobs:
  • Developed and implemented sales training for retail managers, retail sales representatives and customer service representatives.
  • Conducted quarterly one-day sales training seminars along with monthly one-on-one meetings.
  • Honored and recognized for superior merchandising and sales training programs.
  • Provided sales training and implementation of marketing elements.
  • Developed a comprehensive sales training program.
  • Turned around poor-performing stores by implementing sales training that increased add-on sales per opportunity from $6 to $15.
  • Increased cross sales 50%+ through implementation of sales training and sales contests resulting in additional account relationships.
  • Increased year-over-year sales revenue by 40% in the region through rigorous sales training and national account programs.
  • Lead Saturday team meetings to discuss store operations, conduct sales training sessions and productivity brain storming sessions.
  • Created sales training and strategic sales plan to increase daily results for AT&T Strategic products i.e.
  • Promoted production and sales to increase revenue for the company, conducted sales training and meetings for team.
  • Increased Results through effective Sales Training and by troubleshooting Profit Loss Areas, using a Report System.
  • Created all Customer Service Representative and store Operation manuals, Order Entry Processes and Sales Training Manuals.
  • Earned promotion from high volume computer retailer with 224 locations to provide sales training and support nation-wide.
  • Planned and instructed a new Sales Training Program to share knowledge and create subject matter experts.
  • Developed Needs Based Sales Training and focused the Account Executives on selling to the customers needs.
  • Coordinate shipping and receiving, inventory, supply chain, customer service, and sales training.
  • Developed Excellence in Sales training course, as well as education seminars for the customers.
  • Conducted ongoing sales training, team building, individual coaching, and career progression plans.
  • Acted as a regional trainer, facilitating the retail sales training of over 10 managers.

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17. Annual Sales

average Demand
Here's how Annual Sales is used in Retail Sales Manager jobs:
  • Negotiated contracts with overseas vendors and suppliers for fulfillment of $2M annual sales portfolio in the wholesale/commercial cabinet industry.
  • Earned #3 CEO/President's Club ranking out of 20 sales managers; reaching 125% of annual sales quota.
  • Managed retail sales force of 30 full-time and part-time sales representatives in six states generating $150MM in annual sales.
  • Directed sales, marketing, and merchandising functions for 40K square foot flagship superstore grossing $50M in annual sales.
  • Account management/sales responsibility for 50 agricultural retail customers in central and southwestern Wisconsin with annual sales of $5M.
  • Increased sales via merchandising efforts, resulting in gross annual sales of $3M dollars for the department.
  • Managed The Highest Sales Volume Store In Southern California with Over $24 Million Dollars In Annual Sales.
  • Managed and developed six major accounts and territory sales representatives to achieve monthly and annual sales goals.
  • Forecast rolling and annual sales volume per product line and its impact on production planning and scheduling.
  • Managed all aspects of staffing and operating two showrooms generating $3 million in annual sales.
  • Develop and Execute Strategic Sales Initiatives for the Regional District (Annual Sales $3.5).
  • Full scope responsibility for operations of big box retailer with annual sales over 52 million dollars.
  • Managed sales team in region generating $10M in annual sales, exceeding objectives each year.
  • Generated $24 million in annual sales using marketing strategies and a sales performance model.
  • Cultivated a strong repeat customer base that generated 40% of my annual sales.
  • Account Management for 9 Southeastern states totaling over $40 million in annual sales.
  • Managed a book of accounts with annual sales in excess of 1 billion dollars.
  • Planned and conducted quarterly and annual sales meetings for all sales representatives and brokers.
  • Directed four Customer Category Managers at two wholesale accounts generating $17MM annual sales.
  • Wholesale cosmetics beauty supply with over 500,000 in annual sales withing the first year.

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18. Bank Deposits

average Demand
Here's how Bank Deposits is used in Retail Sales Manager jobs:
  • Handle everyday needs of the establishment such as order supplies, bank deposits, stock supplies and inventory.
  • Assure achievement of financial objectives including sales and expense management which contains payroll, bank deposits and shrinkage.
  • Manage day-to-day operations of two stores including inventory control, cash management, and nightly bank deposits.
  • Managed office activities to achieve maximum expense control: cash, bank reconciliations, & bank deposits.
  • Counted cash drawers, made daily bank deposits, and completed weekly audits and inventory counts.
  • Reconciled daily sales figures and prepared cash for daily bank deposits.
  • Prepared bank deposits for pick up by an armored service.
  • Handled the bookkeeping, cash register & bank deposits.
  • Assisted with the bookkeeping; payroll, bank deposits.
  • Handled register tills, bank deposits and change orders.
  • Balance daily sales, bank deposits and inventory reports.
  • Performed register store open/close functions and bank deposits.
  • Experience with closing store procedures and bank deposits.
  • Verify bank deposits and nightly closing process.
  • Cash handling, Bank Deposits.
  • Authorize all deliveries by auditing purchase orders.Responsible for all bank deposits which were required three times within a 24 hour period.
  • overlooked Cash drawers and made bank deposits.

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19. Direct Reports

average Demand
Here's how Direct Reports is used in Retail Sales Manager jobs:
  • Managed merchandising strategy, product availability and supervised a retail team of 7 direct reports.
  • Helped implement annual performance objectives for direct reports.
  • Ensured direct reports followed established rules and regulations.
  • Coached 8 Direct reports who managed 8-12 Route Sales Representatives who were responsible for all Kellogg's snacks within the stores.
  • Trained, coached, and mentored 15 direct reports to execute the sales plan and developed a winning culture internally.
  • Managed a team of 10 direct reports & an overall staff of 60 employees on a sales support team.
  • Managed six direct reports at the head office and other field personnel based across the wide geographic network.
  • Lead, coach and inspire 7 direct reports, who support over 60 local retailer locations throughout Louisiana.
  • Managed a $2.5 million retail location by employing sales tactics and workforce management for direct reports.
  • Hired, trained, and developed seven direct reports with three earning promotions to internal leadership roles.
  • Helped develop leadership abilities of direct reports to prepare them for future roles within the organization.
  • Trained and developed 16 direct reports who managed 300 part-time retail merchandisers in 15 Western states.
  • Coached, supported and directed 5 direct reports communicating Company plans, policies and strategies.
  • Received 100% net promoter score in employee feedback surveys with 8 direct reports.
  • Direct reports range from 20-30employees in an $11-$12 million retail location.
  • Performed hiring, firing, training, and developing direct reports for assistant managers.
  • Managed a team of up to 5 direct reports in a retail sales environment.
  • Manage four central Ohio retail sales locations for a total of 14 direct reports.
  • Coached direct reports on how to create market strategies to exceed performance objectives.
  • Assisted in the development of direct reports to career path within the company.

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20. POS

average Demand
Here's how POS is used in Retail Sales Manager jobs:
  • Managed and fostered Distributor partnerships and executing distribution strategies, managing POS inventory and implementing national programming and chain ad activity.
  • Planned and executed marketing campaigns for assigned territory Developed additional sales locations Verify payments and cash receipts, prepared bank deposits
  • Promoted accountability and positive customer experiences, resulting in increased customer retention and key improvements in marketplace churn metrics.
  • Provided coaching to include selling against competition and strategic planning, proposal development, and presentation for business.
  • Mentored and groomed 3 internal candidates ultimately promoted to fill management positions that became available within the market.
  • Cultivated a positive and energetic sales environment with an emphasis on clear communication and team oriented success.
  • Strengthened profitability and positioned the store favorably to achieve objectives via client retention and marketing strategies.
  • Performed basic accounting functions including cash drawer transactions, daily bank deposits and administering/organizing financing documents.
  • Developed relationships with key independent retailers, improved brand positioning and increased sales trends.
  • Provide leadership, associate satisfaction, and customer satisfaction lead to positive business results.
  • Resolve customer escalations and verify accuracy of daily service revenue reports and bank deposits.
  • Developed inventory structure, pricing tiers and inventory accountability exclusively with new POS System.
  • Provided bi-weekly sales analysis and forecast reports to upper management indicating a positive growth.
  • Mentored many entry-level associates, who went onto higher-volume stores and/or obtained leadership positions.
  • Contributed ideas for new revenue development, vendor proposals and competitive media evaluation.
  • Evaluated competitive proposals and presented financial data to support a favorable buying decision.
  • Assisted general manager with marketing and advertising proposals for print and radio advertisements.
  • Promoted 3 Retail Service Representatives to positions of increased responsibility within the organization.
  • Maintained a positive, professional rapport with customers and all store management/personnel.
  • Participated in interviewing candidates for new positions while helping with back-end paperwork.

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21. Verizon

average Demand
Here's how Verizon is used in Retail Sales Manager jobs:
  • Collaborated with Verizon Midwest Executives to present quarterly financial reports and annual business plans that supported highly successful practices.
  • Developed and implemented initiatives and methods to enhance customer perception of Verizon Wireless.
  • Delivered exceptional customer experience that positioned Verizon Wireless as a market leader.
  • Maintained excellent audit reviews of ALLTEL/Verizon/Element Mobile/AT&T policy and procedures.
  • Formed a mutually beneficial relationship with the corporate Verizon Wireless team.
  • Performed Managerial tasks to Verizon standard and handle escalations professionally.
  • Managed transition of retail operations from Verizon to CenturyTel.
  • Led management team through acquisition by Verizon Wireless.
  • Represented Verizon Wireless during a local news broadcasting.
  • Achieved above average rankings for store audits following conversion of GTE Wireless store to Verizon policies and procedures.
  • Increased store foot traffic by 25%+ month over month via call leads provided by Verizon corporate.
  • Earned prestigious title for complete customer satisfaction and positive reviews through Verizon Wireless NPS Survey system.
  • Train and mentor top sales representatives within the division for both Best Buy & Verizon.
  • Create sales goals and prioritize areas of focus to support Verizon's top priorities.
  • Earned most recommended location for client based growth according to Verizon Wireless NPS Survey system
  • Managed a Verizon Plus retail telecommunications store with an operating budget of $500,000.
  • Learned about the inside outs of Verizon Wireless and other cell phone services.
  • Converted Camden, SC retail location from Verizon Corporate to 3rd party location.
  • Managed retail store engaged in the selling of Verizon Wireless services and products.
  • Reason for leaving: To pursue a career offer at Verizon Wireless.

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22. New Accounts

average Demand
Here's how New Accounts is used in Retail Sales Manager jobs:
  • Developed exceptional relationships with potential clients; secured four new accounts in highly competitive market.
  • Developed business proposals and strategic business plans for potential new accounts.
  • Prospect for new accounts via telesales, appointments, cold calls, product demos, lunch-n-learns and referrals from existing accounts.
  • Acted as the quality control supervisor for one year, proofreading and editing all new accounts and address changes.
  • Pursued and developed new accounts with $50K to $80K in annual spend.
  • Manage sales staff, set sales goals & establish new accounts
  • Exceeded monthly quota of new accounts 10 and upgrades 22.
  • Established a comprehensive new accounts sales process.
  • Deveopled contacts within builders associations to create new accounts.

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23. Sales Activities

average Demand
Here's how Sales Activities is used in Retail Sales Manager jobs:
  • Managed all sales activities including receiving and shipping operations.
  • Managed inventory, sales activities and productivity.
  • Managed the daily sales activities of the ReStore, such as merchandising, processing, daily sales and store signage.
  • Coordinate and supervise all operational and sales activities within location in order to exceed net add targets and revenue goals.
  • Recruited, hired, coached, and counseled subordinate sales people and monitor sales activities within my sales team.
  • Monitor sales activities and analyze sales figures for data analysis and report to Management monthly.
  • Monitored market trends, competitor's movements and general sales activities within the industry.
  • Develop, maintain and implement various Bank policies pertaining to customer sales activities.
  • Managed sales activities for 6 retail locations, including 2 kiosks.
  • Managed daily sales activities of 11 inside and outside account executives.
  • Planned, organized and directed sales activities in the center.
  • Monitor Sales activities to ensure the store gaining profit.
  • Supervised all sales activities of 6 sales team members.
  • Direct and Supervise employees engaged in sales activities.
  • Formulated daily and weekly sales activities.
  • Managed all marketing and sales activities.
  • Promoted sales activities and sales initiatives.
  • Supplied weekly reporting to retail sales director that incorporated status of marketing, communication, and sales activities.
  • Retail Diamond sales Responsible for all diamond sales activities.
  • Plan the execution of merchandising and sales activities through use of SalesTrak - a field sales force automation tool.

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24. Staff Members

average Demand
Here's how Staff Members is used in Retail Sales Manager jobs:
  • Developed and implemented motivational sales contests and promotions for staff members.
  • Prepared for new store openings by setting up job fairs, interviewing, hiring and training for all new staff members.
  • Conceived development plans and administered quarterly employee performance reviews, which led to promotion of staff members to assistant mangers.
  • Managed a sales team of five staff members in order to achieve/ exceed assigned business sales quota(s).
  • Coached staff members in consultative sales techniques and provide technical expertise in plumbing, carpentry, and general home repairs.
  • Supervised, managed and evaluated the performance of 35 staff members to achieve sales quotas.
  • Monitored daily, weekly sales with Exempt Members and communicated to staff members.
  • Coached and motivated center staff members to ensure goals and objectives were met.
  • Provide a support system for the branch managers and their staff members.
  • Act as mentor for three in-house staff members seeking future management positions.
  • Developed and coached sales staff members to improve sales skills.
  • Manage a customer service department with 8 staff members.
  • Supervised 8-12 staff members on various company projects daily.
  • Supervised up to 12 staff members on various assignments.
  • Managed 48 bookstore staff members in 24 locations.
  • Interviewed, hired and trained all staff members.
  • Developed training materials and trained staff members.
  • Staff Training: Supervise, motivate, schedule, and train five staff members to increase their efficiency and productivity.
  • Established and implemented departmental policies, goals, objectives, and procedures,conferring with staff members as necessary.
  • Branch Manager Charlotte, NC Responsible for the performances of a retail bank branch with seven staff members.

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25. Internet

average Demand
Here's how Internet is used in Retail Sales Manager jobs:
  • Supervised employees engaged in internet sales, inventory reconciliation and customer interactions.
  • Retail Sales Management: Business and Consumer Cellular and Telephony/Internet/TV.
  • Managed and operated internet sales for Alpha Music Corporation.
  • Responded to Internet queries and maintained customer satisfaction.
  • Developed ongoing internet search marketing campaign.
  • Retained all Internet Manager Responsibilities.
  • Installed internet device for clients on laptops and tablets as well as fixed any issues involving the company s internet.
  • Participated in the introduction of BellSouth's new Entertainment division which included High Speed Internet Access and Digital Wireless Television.
  • Reviewed trade journals and conducted internet research to keep current on industry trends and popular manufacturers.
  • Ordered, stocked and managed inventory as well as the processing of retail and internet sales.
  • Design of product specifications, pricing, promotions, distribution channels, and Internet strategies.
  • Provided customer service to clients in person, by phone and via the Internet.
  • Conduct internet and local research as to value and history of items in inventory.
  • Handle customer transactions in store, over the phone and, over the internet.
  • Managed all marketing for cable TV system, launched new high-speed Internet product.
  • Headed logistics for internet marketing strategy and sales focuses for online orders.
  • Spearheaded the first internet sales program on KSL-TV's initial website.
  • Maintained consistent sales flow through Quad State Region & Internet division.
  • Help drive small business, mobile internet and prepaid sales.
  • Manage all POS Systems, Security Systems and Internet Service.

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26. Company Standards

average Demand
Here's how Company Standards is used in Retail Sales Manager jobs:
  • Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels.
  • Established inventory control measures to ensure appropriate in-stock levels and minimized inventory shrink above company standards.
  • Insured efficient business operation and compliance of Company standards and customer experience expectations.
  • Maintained attractive and informative visual merchandising to ensure store met company standards.
  • Supervised, prepared and audited daily deposits above company standards.
  • Provided monthly schedules for employees, daily fitting observations of sales associates with customers to insure company standards were being met.
  • Set attainable goals for the day in order to meet company standards for sales, customer loyalty, and credit conversions.
  • Drive and emulate compliance of all processes, procedures, and policies while upholding company standards of excellence and integrity.
  • Hire, train, discipline, evaluate, and if necessary terminate direct reports as required by company standards.
  • Maintain internal visual merchandising and in-store displays and ensures store appearance to meet company standards at all times.
  • Support Retail Team in achieving consistent operational excellence in all company standards, directives, and initiatives.
  • Assisted General Manager with implementation of company standards, to stay aligned with the company mission.
  • Interviewed, hired, and trained all employees while ensuring they meet company standards of excellence.
  • Demonstrate embodiment of the highest company standards in ethics, pluralism and respect for others.
  • Manage day to day of the front end operations Uphold company standards General office duties
  • Inspected for and enforced accountability to all company standards, policies and procedures.
  • Ensured the showroom was maintained in a manner that complied with company standards.
  • Facilitated in store contest to drive our credit card percentage above company standards.
  • Created procedures to have low closing employees reach company standards in sales.
  • Managed food quality and food costs exceeding company standards.

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27. Customer Relations

average Demand
Here's how Customer Relations is used in Retail Sales Manager jobs:
  • Develop and maintain strong customer relationships to maximize opportunities for expanded sales execution throughout all retail channels.
  • Generated sales by sourcing new customers and executing effective customer relationship management techniques with existing customers.
  • Managed and maintained excellent customer relations which contributed to a higher than average sales volume.
  • Market development including customer relations, store improvements, and schematic enhancements and developing.
  • Initiated and cultivated customer relationship management with category managers, merchandising, and vendors.
  • Fostered long-lasting customer relationships, resulting in sound referral base increased customer loyalty.
  • Developed customer relationships through sales and marketing, customer contacts and referrals.
  • Maintained quality customer relationship and gain referrals for new customers.
  • Maintained customer relationships through follow up calls and strategic marketing.
  • Developed and managed customer relationships for mortgage loan products.
  • Develop customer relationship system to communicate new product offerings.
  • Resolved conflicts and built long-term customer relationship.
  • Developed customer relationships that still exist today.
  • Initiated cost-saving processes and ensured customer relationships.
  • Developed customer relationships through interaction and feedback.
  • Specialized in customer relations and sales presentations.
  • Managed customer relations of international clientele.
  • Handled customer relations and interactions.
  • Increased sales by establishing customer relationships, training sales staff on products and services, and finding new quality retail opportunities.
  • Lead a sales team in the development of customer relationships and prospective accounts to ensure the attainment of established sales objectives.

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28. Action Plans

average Demand
Here's how Action Plans is used in Retail Sales Manager jobs:
  • Prepared and documented all evaluations, action plans and disciplinary actions.
  • Developed and executed action plans to ensure store profitability.
  • Write action plans, yearly evaluations of reps. * Built a positive working relationship with reps, store management/associates and customers.
  • Prepare monthly business and action plans outlining retrospective trends in business and the actions to be taken in the current period.
  • Reviewed performance metrics and coaching to ensure individual action plans are executed to close employee's sales gaps.
  • Participate in sales calls to observe strengths and weaknesses of each consultant and develop action plans for improvement.
  • Generated new ideas into realistic action plans while by collaborating with local sales leaders in the district.
  • Have targets set for the sales reps and develop action plans to help them exceed their targets.
  • Created monthly action plans for both the store and employees to ensure sales targets were met.
  • Identify strengths and weaknesses of team, developed action plans to improve and track improvements.
  • Analyze various business reports for trend analysis and develop action plans to drive positive results.
  • Developed high performing sales teams by implementing action plans in alignment with key business focuses.
  • Set staff performance standards, and developed and implemented action plans to increase sales.
  • Generate monthly sales projections; proactively write team action plans to increase performance.
  • Prepare action plans and initiate and coordinate development to ensure objectives are met.
  • Increased sales by developing strong monthly action plans in five store locations.
  • Created and implemented action plans to increase sales for monthly company initiatives.
  • Communicate with DM and RD with action plans to exceed sales numbers.
  • Formulate strategies and action plans to maximize sales of Philadelphia market area.
  • Created and implemented action plans and 30-60-90 plans for areas needing improvement.

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29. Company Policies

average Demand
Here's how Company Policies is used in Retail Sales Manager jobs:
  • Directed sales, inventory control, visual merchandising, security, administration and compliance to company policies/procedures.
  • Provided leadership designed to deliver high levels of service within the framework of established company policies.
  • Evaluated company policies and procedures, and ensured compliance and accountability.
  • Ensured company policies are followed by directly managed associates.
  • Promoted adherence to company policies and procedures.
  • Oversee sales, Inventory Control, Visual merchandising, housekeeping, security, administration and compliance to company policies and procedures.
  • Point of contact for customer relation issues that need to be addressed as described by company policies.
  • Enforce store and company policies and procedures, to include personnel issues and hiring and terminations.
  • Oversee payroll and scheduling for field specialists, in addition to reinforcing company policies and procedures.
  • Oversee a group of 6+ employees ensuring that all associates comply with company policies and procedures.
  • Audit store locations to ensure compliance with company policies, and verifies inventory in stock.
  • Educate the team on company policies, procedures, and set clear expectations.
  • Conducted performance appraisals and all human resource functions in accordance with company policies.
  • Demonstrate, train and enforce all safety rules and regulations and company policies.
  • Ensured consistent adherence to company policies, procedures, and performance standards.
  • Implemented company policies and procedures; maintained strict compliance with tariff regulations.
  • Coached employees on company policies; evaluated and reviewed job performances.
  • Monitored, maintained, and followed company policies and procedures.
  • Hired & trained new hires on company policies & procedures.
  • Addressed complaints and resolved issues within company policies and procedures.

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30. Key Performance Indicators

low Demand
Here's how Key Performance Indicators is used in Retail Sales Manager jobs:
  • Utilized key performance indicators and company-led initiatives to continuously achieve store objectives.
  • Implemented weekly planning teleconferences for team members to review key performance indicators.
  • Delivered financial results based on key performance indicators.
  • Lead sales representatives to consistently hit and lead in all Key Performance Indicators on a monthly basis.
  • Motivate sales associates to fulfill monthly quotas, reduce churn, and exceed all key performance indicators.
  • Managed a high-performing retail sales team with superior rankings in all key performance indicators.
  • Tracked and trended key performance indicators, acting quickly to achieve continuous improvement.
  • Amplified sales in key performance indicators by an average of 12% year-over-year.
  • Store was region leader in multiple key performance indicators for 2008 and 2009.
  • Excelled in performing multiple metrics across sales and quality key performance indicators.
  • Meet daily and monthly key performance indicators!
  • Selected Contributions: Ranked #1 overall within Gulf Coast District in Key Performance Indicators/Attainment to Quota for 18 consecutive months.

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31. Customer Retention

low Demand
Here's how Customer Retention is used in Retail Sales Manager jobs:
  • Led and managed salespeople to deliver an ideal customer experience and perform customer retention activities.
  • Promoted customer retention and loyalty through excellence by effectively handling complex customer situations.
  • Developed innovative and effective customer retention programs to help strengthen customer loyalty.
  • Resolved customer issues and escalations resulting in customer retention and increased loyalty.
  • Implemented and successfully executed customer retention program
  • Identified and implemented customer retention tools.
  • Developed performance incentives to improve customer experience and loyalty, increase customer retention, goal attainment, and revenue production.
  • Position store and services as best-in-class through ongoing team training, community outreach, and customer retention and referral strategies.
  • Focused on Customer Retention and new growth by expanding knowledge of Corporate Programs and Services.
  • Managed inventory, operations compliance, marketing, and customer retention within the location.
  • Instruct team members how to establish sales and customer retention goals.
  • Implemented sales calling process for customer retention that was launched nationwide.
  • Increased the overall customer retention for the store location.
  • Increased customer retention by 200%.
  • Identified customer retention efforts using retention tools within the retailstore.
  • Issued IT repair tickets and followed through to ensure satisfaction, resulting in 100% customer retention.
  • Increased customer retention with low churn rates Handled inventory and bank transactions.
  • Excelled in new account activations and customer retention.
  • Qualified customers resulting in an increase of 15% customer retention rateResolved customer service issuesMaintained sales and daily sash flow recordsInventory Control
  • Received "Most Improved Sales" and "Best Customer Retention" awards in 1999.

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32. Market Share

low Demand
Here's how Market Share is used in Retail Sales Manager jobs:
  • Develop tailored selling strategies to grow market share, continuously identifying opportunities to increase efficiency.
  • Identified market-specific business development opportunities to grow market share for entire state.
  • Analyzed competition and developed strategies to optimize market share.
  • Establish and built strong rapport with key decision makers to grow firm s market share and expand products into new territories.
  • Increased market share through consistent customer and field interaction by capitalizing on superior products, pricing, and promotion opportunities.
  • Coordinated with internal and external partners to create a superior customer experience while maximizing revenues, market share and ROI.
  • Coached small businesses on the features and benefits of carrying innovative product resulting in an increase in market share.
  • Led sales team to be proactive and influential in their market as we aggressively pursued profitable market share.
  • Used high level of aggressive service to grow sales and maintain top market share in my territory.
  • Provided day to day support in problem solving and initiatives for joint growth of market share
  • Work with corporate grocery accounts to grow PepsiCo Warehouse Sales volume and market share.
  • Analyze sales results, market conditions, and develop strategy to increase market share.
  • Grow market share through high compliance, business retention, and new business.
  • Analyzed consumer behavior and created strategic planning to maintain and increase market share.
  • Worked collaboratively in large sales to drive market share growth for the product.
  • Developed pricing strategy for fiberglass products that reclaimed 15% market share.
  • Ensured regulatory compliance, balance sheet profitability, and market share growth.
  • Increased market share between 5% and 16% across 18 categories.
  • Increased company market share by 15% in just 12 months.
  • Participated in World Energy auctions to increase retail market share.

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33. Trade Shows

low Demand
Here's how Trade Shows is used in Retail Sales Manager jobs:
  • Delivered presentations at trade shows and provided technical support to existing customers.
  • Developed sales strategies to launch new product development throughout the retail channel utilizing direct mailings, blast email and trade shows.
  • Represent the company in public relation functions, i.e., golf tournaments, trade shows, fair, etc.
  • Attended trade shows to source new and unique products, build relationships with suppliers, and monitor pricing strategies.
  • Attend multiple regional and national trade shows to secure new leads for potential new product dealers and retailers.
  • Attended and placed orders for various trade shows, including ACCI, CHA and Memory Group Showcase.
  • Participated in trade shows, radio remotes, and other outside events to increase sales revenue.
  • Attend and participate in regional trade shows and all activities related to event and customers.
  • Coordinate trade shows and communicate retail opportunities to field marketing team to strengthen brand.
  • Attended national Gift and Toy trade shows to increase product selection of the store.
  • Attended our two trade shows, in addition to numerous other shows in territory.
  • Coordinated trade shows and promotional events to increase sales at store and regional level.
  • Work with Director of Marketing to set up and run successful trade shows.
  • Delivered presentations to client-specific sales programs, and represented company at trade shows.
  • Managed over 10 trade shows each year and traveled extensively to increase sales.
  • Attended various trade shows, seminars, and classes to improve knowledge and ability
  • Represent company at global industry trade shows, and manage OEM field trials.
  • Increased sales in one year by 30% Attended National retail trade shows
  • Organized, planned, designed and worked local trade shows/expo events.
  • Participated in expos and trade shows throughout the United States

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34. Revenue Growth

low Demand
Here's how Revenue Growth is used in Retail Sales Manager jobs:
  • Maintained and improved revenue growth in a challenging business environment.
  • Implemented strategies which improved sales, ensured revenue growth and accurate inventory control.
  • Optimized profitable revenue growth of brands in the market through strong sales focus.
  • Executed marketing strategies that led to retail revenue growth for three consecutive years.
  • Promoted and participated in community events to boost long-term revenue growth.
  • Improved year over year revenue growth by 30% and profits by 22%.
  • Analyzed reporting to identify key trends and potential revenue growth areas across multiple platforms.

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35. Performance Management

low Demand
Here's how Performance Management is used in Retail Sales Manager jobs:
  • Improved the consistency of performance management by developing and rolling out a calibrating exercise for store managers.
  • Rewarded sales excellence when appropriate, and executed performance management and job elimination plans as needed.
  • Executed performance management strategies and issued annual performance review to entire staff.
  • Provided consistent & structured performance management and operational strategies.
  • Supported store operations and performance management.
  • Observe, coach and develop retail associates on selling skills, company policies and practices, performance management and career development.
  • Managed employee relations, performance management, recruiting, training, workforce reduction and succession planning.
  • Handled hiring, performance management, training, and promoted team building for sales team.
  • Participated in the staffing process for the store, including hiring and performance management.
  • Led, motivated, and optimized teams through performance management and targeted sales programs.
  • Provide coaching, performance management, and guidance to 5-member retail team.
  • Achieved A rating in performance management in 2014 and 2010.
  • Assisted assistant managers in performance management procedures Scheduled meetings, interviews, events etc.
  • Manage day to day operations of the retail store Manage the configuration and performance management of all PC systems and telecommunications.
  • People management including coaching, full performance base rostering, annual leave management, retention and performance management.
  • Staff performance management Assisting sales with underwriting scenarios Assisting sales management with setting priorities Originating purchase and refinance applications

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36. Sales Personnel

low Demand
Here's how Sales Personnel is used in Retail Sales Manager jobs:
  • Directed and supervised sales personnel.
  • Assisted Store Manager in the development, training and management of assigned teams, which consisted of support and sales personnel.
  • Monitor group line merchandise, instruct sales personnel at determining and tracking cut-off dates for all show room displays.
  • Serve as expert resource to Team Leader, General Manager and Business Managers on the effectiveness of sales personnel.
  • Supported field sales personnel on all customer related issues, providing value added support to the customer.
  • Interview, hire, train, and conduct performance reviews of sales personnel.
  • Conducted staff meetings with sales personnel to introduce new merchandise and promotional incentives.
  • Managed recruitment, selection, development and training of all retail sales personnel.
  • Managed a group of 8 retail specialists/sales personnel covering the state of Indiana.
  • Ensured products and promotions knowledge of sales personnel selling to consumers.
  • Managed duties of delivery drivers, warehouse staff and sales personnel.
  • Coach and develop 3 assistant managers and 24 sales personnel.
  • Hired, trained and evaluated sales personnel.

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37. Store Appearance

low Demand
Here's how Store Appearance is used in Retail Sales Manager jobs:
  • Assumed primary responsibility for ensuring merchandise presentation and store appearance standards.
  • Maintained store appearance and merchandising of location.
  • Maintained store appearance and merchandise inventory.
  • Schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day to day paperwork.
  • Maintained inventories at adequate levels, promoted sales, and maintained store appearance.
  • Assist in maintaining store appearance including store opening and closing procedures.
  • Instill a sense of pride and ownership in the store appearance.
  • Required to maintain store appearance and integrity of the warehouse.
  • Maintain store appearance and implement store promotions.
  • Maintain store appearance according to store standards.
  • Improved store appearance, and increase Tire sales with original tire displays and instore promotions.

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38. Wal-Mart

low Demand
Here's how Wal-Mart is used in Retail Sales Manager jobs:
  • Forged complementary alliances with authorized AT&T dealers and national retailers such as Best Buy and Wal-Mart.
  • Challenged team in 2016 to produce 1 key pet food selling program per quarter in their Wal-Mart stores.
  • Executed key sales performance through 6 retail and 8 indirect Wal-Mart stores in the Virginia area.
  • Hired and trained employees over a six-month period which focused on the Wal-Mart retail.
  • Developed and sold regional marketing programs and promotions to Wal-Mart, K'Mart and Target.
  • Team awarded Vendor of the Year (Wal-Mart/Sam's Club) 3 consecutive years.
  • Participated in joint sales calls to major retailers (Wal-Mart and Target).
  • Presented marketing plans to Wal-Mart Vice Presidents to deliver increased comp sales.
  • Continue to manage accounts for Toys R Us and Wal-Mart.
  • Top merchandise seller in Eastern Region Wal-Mart stores.
  • Specialized in turning around underperforming distribution centers and execution of Wal-Mart special projects.
  • Managed over 8 District Sales Managers who had responsibility in over half of the Wal-Mart Supercenters in the country.
  • Major accounts included Wal-Mart, Conns, HH Gregg, Best Buy, Target and Costco.
  • Developed sales metrics and reporting to track sales performance and expenses for Wal-Mart team.
  • Inventory control in all Publix, Winn-Dixie and Wal-Mart stores in Jacksonville.
  • Key accounts managed include Target, Wal-Mart, CVS/Eckerd's, AAFES, 7-11, Quick Trip.
  • Call on key accounts (Wal-Mart, Publix, and Winn Dixie etc.)

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39. YOY

low Demand
Here's how YOY is used in Retail Sales Manager jobs:
  • Supported and leveraged cross channel partnership to reduce churn, increase customer satisfaction scores and YOY sales volume.
  • Led locations from a negative YOY (year over year) to 20% positive YOY.
  • Earned Regional recognition for the most improved numbers YOY in revenue goals.
  • Increased Net Promoter scores by 10% YOY.
  • Key Results: o Increased sales 49% YoY and new customer relationships 17% YoY.
  • Increased YOY sales by an average of 30%, maintained effective store operations & performance.

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40. Company Goals

low Demand
Here's how Company Goals is used in Retail Sales Manager jobs:
  • Maintain sales performance metrics and documentation relative to Company goals and objectives.
  • Recognized by regional management for maintaining operating costs under company goals.
  • Planned POS strategies, DSD pricing, and signage to meet and exceed company goals and profitability objectives.
  • Assisted in recruiting, maintaining and developing a team of effective sales associates to achieve company goals.
  • Conducted weekly training sessions to ensure alignment with company goals; identified and developed talent.
  • Achieved company goals by with year over year increase of at least 10%.
  • Manage Loan Officers * Meet and Exceed Company Goals * Manage Territory with Multiple Offices
  • Achieve company goals by recruiting, hire, train, and performance manage associates.
  • Operated with a business perspective to achieve company goals, while driving customer loyalty.
  • Motivate, develop and encourage team member to believe and achieve company goals.
  • Led a sales team to sell various products and exceeding company goals.
  • Created sales staff including recruiting, training and setting company goals.
  • Budgeted and planned to achieve company goals and managed merchandiser.
  • Work strategically w/marketing to meet & exceed company goals.
  • Manage inventory and assets to company goals.
  • Increased sales & exceeded company goals
  • Developed action plans and sales campaigns to accommodate company goals Established and developed new business channels.
  • Frame inventory was reduced from $150k to $90k to meet company goals.
  • Worked with all personnel and outside contacts to satisfy clients and achieve company goals.
  • Executed Schering Plough corporate planning to obtain company goals.

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41. Customer Escalations

low Demand
Here's how Customer Escalations is used in Retail Sales Manager jobs:
  • Handled and resolved customer escalations and complaints successfully and professionally.
  • Handle customer escalations with stellar service through resolution.
  • Handled customer escalations and ensured customer satisfaction.
  • Implemented tracking process for customer escalations.
  • Responded to customer escalations and inquiries.
  • Handled customer escalations, account research, and provided creative personal solutions that benefited the customer while staying within company policy.
  • Assist with customer escalations to ensure that a resolution was reached that was satisfactory to the customer and the company.
  • Resolved customer escalations in empathetic manner and helped NPS increase by leading by example.
  • Implemented protocols and action plans on how to handle customer escalations in stores.

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42. Store Staff

low Demand
Here's how Store Staff is used in Retail Sales Manager jobs:
  • Manage the sales team, customer service team, warehouse, store staff, and outside poultry and swine sales team.
  • Maintain Store Staff- Coach, counsel and discipline employees by planning, monitoring appraising job results.
  • Supervised store staff by recruiting, selecting, orienting, coaching, training and disciplining employees.
  • Assisted in training store staff on store operational efficiency and conduct inventory as directed.
  • Drive store staff to consistently achieve and exceed productivity and sales targets.
  • Maintained store staff by recruiting, orientating and training new hires.
  • Trained store staff in customer service techniques.
  • Supervised store staff and conducted employee schedules and training.

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43. Special Orders

low Demand
Here's how Special Orders is used in Retail Sales Manager jobs:
  • Expedited special orders to international and local customers.
  • Increased custom/special orders by 33% (2010 to 2012) by implementing product demonstrations and fitting sessions.
  • Provided instruction on how to handle difficult, complicated transactions including placing special orders.
  • Assisted customers with special orders, working closely with vendors to source items.
  • Inventory control inclusive of stock maintenance, price points and special orders.
  • Utilized modified Mill River Plan and handled over 1000 special orders annually.
  • Maintain inventory levels, order merchandise and independently track all special orders.
  • Checked in all stock orders and special orders.
  • Handled service inquiries and special orders for customers.
  • Ordered inventory, handled special orders and banking deposits.

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44. Multiple Locations

low Demand
Here's how Multiple Locations is used in Retail Sales Manager jobs:
  • Managed operations at multiple locations, and credited with turning around struggling operations.
  • Inspect and ensure efficient business operations across multiple locations.
  • Provided sales/customer service at multiple locations opened/closed store.
  • Created and administered district wide call centered on customer relations, personnel development, and sharing best practices across multiple locations.
  • Drive Small Business Account sales for multiple locations closing a number of the largest acquisitions in the area.
  • Managed and led multiple locations in month over month and year over year growth and profits.
  • Trained, developed and coached new hire/tenured staff in multiple locations.
  • Managed Multiple locations on Oahu, Kauai, and Maui.
  • Maintained sales of 110% while managing multiple locations.
  • Managed all aspects of store operations for multiple locations.
  • Cash Management for multiple locations in the park.
  • Managed multiple locations at a time
  • Monitor all KPIs for multiple locations, and then celebrate successes and address opportunities.

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45. Sales Efforts

low Demand
Here's how Sales Efforts is used in Retail Sales Manager jobs:
  • Collaborated consistently with marketing and purchasing executives to maximize sales efforts and company online reputation.
  • Maintained friendly and professional customer interactions and preferences to determine focus of sales efforts.
  • Planned and coordinated marketing and sales efforts to develop and distribute daily newspaper across 2,200+ retail locations throughout Arizona.
  • Hired, trained, and managed the sales efforts of 9 account executives and 3 assistants.
  • Work with other regions in sales efforts with retailers across the nation with market audits.
  • Directed sales efforts to generate new business, exceeding goals on a consistent basis.
  • Coordinated with all departments and vendors to ensure efficient and superior sales efforts.
  • Coordinate business to business sales efforts.
  • Determine focus of sales efforts.
  • Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.

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46. New Associates

low Demand
Here's how New Associates is used in Retail Sales Manager jobs:
  • Trained and supervised development of new associates for increased productivity ensuring consistency and standards of service for each customer visit.
  • Trained new associates/managers on company operations to ensure the success of each individual.
  • Developed monthly seminars for training new associates and supervisors.
  • Hired and trained new associates with sales skills, computer related orders, supply ordering, inventory, and customer service.
  • Hired and trained new associates in a quality level of customer service and a complete, needs based sales technique.
  • Recruited and trained new associates to build highly effective work teams for the 10th largest bank in the world.
  • Developed the curriculum and training manuals for new associates and refresher training designed for existing sales associates.
  • Trained and assisted new associates with POS system, operating tills, and key sales tactics.
  • Trained new associates in daily store operations, sales techniques, customer service and team building.
  • Hired and trained new associates; managed weekly paperwork; and adhered to budgeted hours.
  • Elevated the store s profitability by training new associates on Macy s MAGIC Selling initiative.
  • Hired and trained 7 new associates and turned the sale team into higher volume sellers.
  • Learned about new products and services, and trained new associates as needed.
  • Recruited and on-boarded new associates and store managers.
  • Conducted interviews for hiring new associates.

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47. Wireless Products

low Demand
Here's how Wireless Products is used in Retail Sales Manager jobs:
  • Assisted customers with selection and purchase of home telephone, broadband, satellite, and repackaged Sprint wireless products and services.
  • Direct and instruct a staff of sales reps to ensure that Verizon Wireless products are sold to the maximum capacity.
  • Participated in career fairs at the local college to recruit highly motivated individuals to sell wireless products.
  • Manage a sales team of people and encouraged sales of T-Mobile wireless products, equipment and services.
  • Manage store and multiple employees selling wireless products and accessories while maintaining a professional environment.
  • Collaborated with ISG to provide an overview of AT&T Wireless products and services.
  • Coordinated a $2 M advertising budget for Samsung Wireless products at a national level.
  • Resolved and escalated technical issues that interfere in the normal functioning of wireless products.
  • Led sales with exemplary customer service and knowledge of Verizon Wireless products and policies.
  • Provide clients with estimates of the costs of wireless products or services.
  • Analyzed customer needs and presented solutions for wireless products and services.
  • Assisted over 100 customers daily with purchase of wireless products and services
  • Demonstrate wireless products or services to customers.
  • Promoted Cricket Wireless Products and Services.
  • Maintained offsite promotions to spark customer interest in Verizon Wireless products and services.
  • Conducted customer experience and sales coaching with over 100 retail associates for U-verse, wireline, and wireless products.

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48. Special Events

low Demand
Here's how Special Events is used in Retail Sales Manager jobs:
  • Represented the organization at special events and fundraisers.
  • Plan, direct, and coordinate all special events and promotions in the store and in the surrounding community.
  • Planned all special events (race week/super bowl) and created and executed display plans around them.
  • Formulated special events - with 100+ accounts in attendance - to highlight portfolio and showcase brands.
  • Played a key role in advertising - Organized trade-shows, special events, exhibitions and displays.
  • Managed events staff to execute daily crafts and paid events and successfully coordinated special events.
  • Market promotions and special events utilizing social media, promotional materials, and word-of-mouth.
  • Worked directly with food and beverage department to coordinate special events and banquets.
  • Planned and facilitated special events and promotions to raise awareness and store volume.
  • Organized successful training clinics, product shows and special events.
  • Coordinate special events with local caterers and media outlets.
  • Facilitate in-store marketing campaigns, and special events.
  • Team Leader in organizing the hospital special events.
  • Worked closely with registrants during special events.
  • Planned and coordinated special events and activities.
  • Achieved sales growth by introducing new items and looking to upsell through promotions and special events.
  • Compiled and designed monthly email newsletters, promoted special events and functions.
  • Developed network of social media including: Facebook, Instagram and Twitter to promote products and special events to increase sales.
  • Show exceptional attention to detail.Harbor Walk Destin, FLSpecial Events Spring/Summer 2013Demonstrated great communication skills, and managed concurrent tasks.

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49. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Retail Sales Manager jobs:
  • Managed day-to-day operations that included: Inventory, Payroll Processing, Accounts Payable/Receivable, Fiscal Reporting Marketing and Quality Control.
  • Enabled precise day-to-day operations and enforced policies and procedures by developing procedure handbooks.
  • Managed day-to-day operations and activities of banking center.
  • Manage day-to-day operations of 18 Outside Sales Representatives calling on Whole Foods Markets within a 30 state area.
  • Manage the stores day-to-day operations and achieve the operating targets and goals established for the organization.
  • Managed upscale gift shop with heavy emphasis on day-to-day operations, staff management and sales.
  • Managed 2-3 employees and day-to-day operations of the business.
  • Use regular meetings with Store Manager to discuss day-to-day operations, as well as upcoming store events, promotions and trainings
  • Managed the staff and day-to-day operations of an Alltel Wireless authorized dealership.

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50. Satisfactory Service

low Demand
Here's how Satisfactory Service is used in Retail Sales Manager jobs:
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

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20 Most Common Skill for a Retail Sales Manager

Retail Store25.9%
Customer Service20.9%
Sales Goals15%
Inventory Control5.3%
Sales Floor5.1%
Sales Reps4%
Loss Prevention3.2%
T-Mobile2.5%

Typical Skill-Sets Required For A Retail Sales Manager

RankSkillPercentage of ResumesPercentage
1
1
Retail Store
Retail Store
21.3%
21.3%
2
2
Customer Service
Customer Service
17.2%
17.2%
3
3
Sales Goals
Sales Goals
12.3%
12.3%
4
4
Inventory Control
Inventory Control
4.4%
4.4%
5
5
Sales Floor
Sales Floor
4.2%
4.2%
6
6
Sales Reps
Sales Reps
3.3%
3.3%
7
7
Loss Prevention
Loss Prevention
2.6%
2.6%
8
8
T-Mobile
T-Mobile
2.1%
2.1%
9
9
Daily Operations
Daily Operations
1.6%
1.6%
10
10
Inventory Management
Inventory Management
1.6%
1.6%
11
11
Product Knowledge
Product Knowledge
1.5%
1.5%
12
12
Performance Reviews
Performance Reviews
1.3%
1.3%
13
13
Human Resources
Human Resources
1.2%
1.2%
14
14
Customer Complaints
Customer Complaints
1.2%
1.2%
15
15
Customer Base
Customer Base
1.2%
1.2%
16
16
Sales Training
Sales Training
1.1%
1.1%
17
17
Annual Sales
Annual Sales
1.1%
1.1%
18
18
Bank Deposits
Bank Deposits
1.1%
1.1%
19
19
Direct Reports
Direct Reports
1%
1%
20
20
POS
POS
1%
1%
21
21
Verizon
Verizon
0.9%
0.9%
22
22
New Accounts
New Accounts
0.9%
0.9%
23
23
Sales Activities
Sales Activities
0.9%
0.9%
24
24
Staff Members
Staff Members
0.9%
0.9%
25
25
Internet
Internet
0.9%
0.9%
26
26
Company Standards
Company Standards
0.8%
0.8%
27
27
Customer Relations
Customer Relations
0.8%
0.8%
28
28
Action Plans
Action Plans
0.7%
0.7%
29
29
Company Policies
Company Policies
0.7%
0.7%
30
30
Key Performance Indicators
Key Performance Indicators
0.7%
0.7%
31
31
Customer Retention
Customer Retention
0.7%
0.7%
32
32
Market Share
Market Share
0.7%
0.7%
33
33
Trade Shows
Trade Shows
0.7%
0.7%
34
34
Revenue Growth
Revenue Growth
0.6%
0.6%
35
35
Performance Management
Performance Management
0.6%
0.6%
36
36
Sales Personnel
Sales Personnel
0.6%
0.6%
37
37
Store Appearance
Store Appearance
0.5%
0.5%
38
38
Wal-Mart
Wal-Mart
0.5%
0.5%
39
39
YOY
YOY
0.5%
0.5%
40
40
Company Goals
Company Goals
0.5%
0.5%
41
41
Customer Escalations
Customer Escalations
0.5%
0.5%
42
42
Store Staff
Store Staff
0.4%
0.4%
43
43
Special Orders
Special Orders
0.4%
0.4%
44
44
Multiple Locations
Multiple Locations
0.4%
0.4%
45
45
Sales Efforts
Sales Efforts
0.4%
0.4%
46
46
New Associates
New Associates
0.4%
0.4%
47
47
Wireless Products
Wireless Products
0.4%
0.4%
48
48
Special Events
Special Events
0.4%
0.4%
49
49
Day-To-Day Operations
Day-To-Day Operations
0.4%
0.4%
50
50
Satisfactory Service
Satisfactory Service
0.3%
0.3%

106,531 Retail Sales Manager Jobs

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