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Retail sales merchandiser skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Leslie Stoel Ph.D.,
Leslie Stoel Ph.D.
Retail sales merchandiser example skills
Below we've compiled a list of the most critical retail sales merchandiser skills. We ranked the top skills for retail sales merchandisers based on the percentage of resumes they appeared on. For example, 18.1% of retail sales merchandiser resumes contained customer service as a skill. Continue reading to find out what skills a retail sales merchandiser needs to be successful in the workplace.

15 retail sales merchandiser skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how retail sales merchandisers use customer service:
  • Collaborated with service departments to create procedures that increased customer service and improved customer satisfaction and loyalty.
  • Conducted product resets of departmentalized products Skills Used customer service, time management, merchandising

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail sales merchandisers use pos:
  • Assembled cardboard POS displays, hung shelf signs, placed promotional coupons on items as directed by client (Mars).
  • Organize all information, POS, sales sheets to prepare for store calls Follow store specific instructions for placement of materials

3. Working Independently

Here's how retail sales merchandisers use working independently:
  • Surpassed employer expectations by excelling when working independently as well as when working collaboratively.
  • Demonstrated Leadership Qualities While Following Directions and Working Independently.

4. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail sales merchandisers use retail sales:
  • Provided retail sales merchandising coverage and coverage of retail special projects for an assigned retail territory.
  • Retained and ensured manufactured products from delivery to expected execution on the retail sales floor.

5. Expense Reports

Here's how retail sales merchandisers use expense reports:
  • Used to Microsoft Office to complete reports, recaps, itineraries, expense reports, and store audits.
  • Generated field reports, recaps, itineraries, and expense reports as per company protocol.

6. Client Products

Client product is any product sold in the client's online or offline store and is supplied to a company's online or offline store or an individual (end-user) by the client.

Here's how retail sales merchandisers use client products:
  • Service Client products to ensure pricing and planogram integrity.
  • Interfaced with retail store representative to ensure proper placement and presentation of client products.

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7. Customer Relations

Here's how retail sales merchandisers use customer relations:
  • Maintained and built customer relationships through increasing brand recognition in various retail locations.
  • Managed customer relationships within assigned territory to drive sales and improve shelf placement.

8. SKUs

Here's how retail sales merchandisers use skus:
  • Sustained full distribution for existing SKUs ensuring proper signage as well as placement of new items in specified store aisles.
  • Meet and achieve objectives by maintaining full distribution on existing SKUs and ensuring signage is in place.

9. RSM

Here's how retail sales merchandisers use rsm:
  • Nominated for the Quarterly ASM Chairman's Award, top 26 of 500+ RSM's.

10. Client Objectives

Client objectives are the small steps that a client can take to accomplish the plan goal. Whenever the client accomplishes an objective, he/she gets a feeling of progress.

Here's how retail sales merchandisers use client objectives:
  • Maintain client objectives by ensuring placement of product, fully stocked, signed, faced, and set to schematics.
  • Build and maintain rapport with store personnel to effectively meet company and client objectives, providing product knowledge information.

11. Retail Accounts

Here's how retail sales merchandisers use retail accounts:
  • Service retail accounts within assigned territory to ensure client standards are met and sales volume of represented product lines are maximized.
  • Serviced and sold to retail accounts in an assigned territory to ensure client standards were met and volume was increased.

12. Excellent Organizational

Here's how retail sales merchandisers use excellent organizational:
  • possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

13. Store Management

Here's how retail sales merchandisers use store management:
  • Obtained product position and sales objectives in mass markets through negotiations and building integrity-based relationships with store management and personnel
  • Advised store management forecasting inventory demands, promotional space, and product pairing promotions.

14. Timely Paperwork

Here's how retail sales merchandisers use timely paperwork:
  • Completed accurate and timely paperwork reports.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail sales merchandisers use product knowledge:
  • Assisted with product knowledge training for store associates and customers Responsible for 200 stores in the Palm Beach area
  • Assisted with product knowledge training for store associates and customers Responsible for territory of multiple pet store retailers
top-skills

What skills help Retail Sales Merchandisers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on retail sales merchandiser resumes?

Leslie Stoel Ph.D.

Professor, Marketing and Fashion, Miami University

For fashion merchant/merchandising jobs and fashion marketing jobs, analytics and anything digital skills stand out.

What soft skills should all retail sales merchandisers possess?

Leslie Stoel Ph.D.

Professor, Marketing and Fashion, Miami University

Important soft skills are the ability to tell the story behind the numbers (what happened and why it happened), strong speaking and presenting skills, evidence showing the student is a good team member/collaborator, empathy for shoppers (to understand their wants/needs), and a high level of confidence.

What retail sales merchandiser skills would you recommend for someone trying to advance their career?

Scott Lail PhD, MBA, CPA, CFE, CGMA, SPHRScott Lail PhD, MBA, CPA, CFE, CGMA, SPHR LinkedIn profile

University of Northwestern Ohio

Some skills that will become more important will be very specific to a certain role. However,
some of the more general skills that will impact most roles to at least some degree will
include:
 Being proficient with technology and keeping updated with the latest technical tools
 Knowing how to utilize and interpret data into useful and reliable information
 Communicating in ways that are respectful, while also efficient and effective
 Showing flexibility in regards to working with people and with processes
 Developing self-management skills, which will help deal with stress and build up
resilience/determination to succeed
 Respecting personal time
Do you want to know more?
Read more about what experts have to say about retail sales merchandiser

List of retail sales merchandiser skills to add to your resume

Retail sales merchandiser skills

The most important skills for a retail sales merchandiser resume and required skills for a retail sales merchandiser to have include:

  • Customer Service
  • POS
  • Working Independently
  • Retail Sales
  • Expense Reports
  • Client Products
  • Customer Relations
  • SKUs
  • RSM
  • Client Objectives
  • Retail Accounts
  • Excellent Organizational
  • Store Management
  • Timely Paperwork
  • Product Knowledge
  • Increase Sales
  • Product Line
  • Retail Store
  • Sales Volume
  • Product Displays
  • IPad
  • Account Changes
  • Building Displays
  • Grocery Store
  • Product Placement
  • Shelf Standards
  • Inventory Control
  • Sales Floor
  • Building Rapport
  • Promotional Events
  • ASM
  • Product Sales
  • Convenience Stores
  • Store Calls
  • Shelf Space
  • Store Displays
  • Store Shelves
  • POG
  • Promotional Materials
  • Product Promotions
  • Store Resets
  • Proper Signage
  • Depot
  • Unilever
  • Scotts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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