FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Retail Sales Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Retail Sales Representative

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $80,356

    Average Salary

What Does A Retail Sales Representative Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

Show More

Show Less

How To Become A Retail Sales Representative

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

Show More

Show Less

Do you work as a Retail Sales Representative?

Retail Sales Representative Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Retail Sales Representative Career Paths

Retail Sales Representative
Senior Sales Representative Account Manager Product Manager
Brand Manager
5 Yearsyrs
Senior Sales Representative Territory Manager Account Manager
Client Services Manager
7 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Retail Sales Manager General Manager Account Executive
District Sales Manager
7 Yearsyrs
Office Manager Controller Chief Finance Officer
Entrepreneur
5 Yearsyrs
Personal Banker Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Sales Manager General Manager
Managing Partner
9 Yearsyrs
Territory Manager District Sales Manager Sales Manager
Market Manager
7 Yearsyrs
Specialist Merchandiser
Merchandising Manager
5 Yearsyrs
Retail Sales Manager District Sales Manager Regional Sales Manager
National Account Manager
8 Yearsyrs
Account Manager Sales Manager General Manager
Regional Manager
8 Yearsyrs
Account Executive Sales Consultant Sales Manager
Regional Sales Manager
9 Yearsyrs
Territory Manager Account Manager Account Executive
Relationship Manager
6 Yearsyrs
Sales Manager Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Personal Banker Branch Manager Account Executive
Sales/Marketing
5 Yearsyrs
Sales Consultant Territory Manager Account Manager
Senior Account Manager
7 Yearsyrs
Retail Sales Consultant Account Executive
Territory Manager
7 Yearsyrs
Retail Sales Consultant Retail Sales Manager Account Executive
Territory Sales Manager
7 Yearsyrs
Show More

Do you work as a Retail Sales Representative?

Help others decide if this is a good career for them

Average Length of Employment
Retail Sales Clerk 2.2 years
Sales Expert 1.9 years
Retail Consultant 1.8 years
Top Employers Before
Cashier 5.6%
Internship 3.8%
Manager 3.6%
Teller 3.3%
Server 2.5%
Supervisor 1.7%
Top Employers After
Cashier 2.9%
Manager 2.6%
Teller 2.4%
Specialist 2.2%

Do you work as a Retail Sales Representative?

Retail Sales Representative Demographics

Gender

Male

52.4%

Female

45.7%

Unknown

1.9%
Ethnicity

White

60.8%

Hispanic or Latino

17.6%

Black or African American

10.9%

Asian

7.0%

Unknown

3.7%
Show More
Languages Spoken

Spanish

70.2%

French

4.9%

Portuguese

3.4%

German

3.4%

Italian

2.7%

Chinese

2.7%

Arabic

2.0%

Mandarin

1.5%

Japanese

1.5%

Vietnamese

1.0%

Hindi

1.0%

Carrier

1.0%

Tagalog

1.0%

Korean

0.7%

Urdu

0.7%

Hebrew

0.5%

Bosnian

0.5%

Russian

0.5%

Croatian

0.5%

Filipino

0.5%
Show More

Retail Sales Representative Education

Schools

University of Phoenix

24.8%

Strayer University

7.5%

Ashford University

5.8%

Liberty University

5.7%

Kaplan University

4.2%

Pennsylvania State University

4.2%

Southern New Hampshire University

3.8%

Michigan State University

3.8%

Bellevue University

3.8%

Ohio State University

3.7%

East Tennessee State University

3.7%

Arizona State University

3.5%

University of Pittsburgh -

3.5%

University of Alabama

3.3%

Western Michigan University

3.3%

University of Akron

3.3%

Temple University

3.2%

University of Central Florida

3.0%

Towson University

3.0%

Wichita State University

3.0%
Show More
Majors

Business

36.8%

Marketing

9.7%

Communication

6.9%

Psychology

5.1%

Management

5.0%

Criminal Justice

4.6%

Accounting

3.5%

General Studies

3.1%

Liberal Arts

2.7%

Education

2.5%

Finance

2.4%

Human Resources Management

2.3%

Kinesiology

2.2%

Political Science

2.1%

Health Care Administration

2.1%

Computer Science

1.9%

English

1.8%

Graphic Design

1.8%

Nursing

1.8%

Public Relations

1.7%
Show More
Degrees

Bachelors

47.4%

Other

27.0%

Associate

11.2%

Masters

9.6%

Certificate

3.4%

Diploma

0.8%

License

0.3%

Doctorate

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Retail Sales Representative?

Have you worked as a Retail Sales Representative? Help other job seekers by rating your experience as a Retail Sales Representative.

Top Skills for A Retail Sales Representative

Show More

  1. Customer Service
  2. Retail Store
  3. Wireless Products
You can check out examples of real life uses of top skills on resumes here:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Retail Sales Representative Primary customer interface at retail store location with responsibility for making sales presentations.
  • Identified customer needs and utilized solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services.
  • Supervised a group of outbound Telemarketers formed to proactively and cost efficiently maintain Verizon Wireless existing customers.
  • Managed profitable sales growth through retention and further penetration of current clients and by the acquisition of new accounts.

How Would You Rate Working As a Retail Sales Representative?

Are you working as a Retail Sales Representative? Help us rate Retail Sales Representative as a Career.

Top Retail Sales Representative Employers

Jobs From Top Retail Sales Representative Employers

Retail Sales Representative Videos

A Look Inside: Retail Careers | AT&T

Retail Sales Techniques - How to convince people to buy in retail

A Day in the Life of a Sales Rep

Related to your recently viewed content