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Top 50 Retail Sales Representative Skills

Below we've compiled a list of the most important skills for a Retail Sales Representative. We ranked the top skills based on the percentage of Retail Sales Representative resumes they appeared on. For example, 27.4% of Retail Sales Representative resumes contained Customer Service as a skill. Let's find out what skills a Retail Sales Representative actually needs in order to be successful in the workplace.

These are the most important skills for a Retail Sales Representative:

1. Customer Service

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high Demand
Here's how Customer Service is used in Retail Sales Representative jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided excellent customer service by informing and educating our customers.
  • Help deliver exceptional customer service to each individual.
  • Prioritized customer service and ensured customer satisfaction.
  • Sell services, recommend products, perform customer service and technical services as needed as part of the store sales process.
  • Worked on the register, organizer, inventory control, and as a customer service attendant.
  • Serve as a point of contact for indirect partners to resolve escalations and provide customer service.
  • Provided customer service by assisting customers, and responding to customer inquiries and complaints.
  • Meet and exceed all sales and customer service goals for the month.
  • Maintained a high level of customer service, inventory and asset management.
  • Offer exceptional customer service to differentiate and promote the company brand.
  • Managed large volumes of Complimented on customer service skills.
  • Sell products to consumers and provide outstanding customer service.
  • Provide quality and timely customer service and sales support.
  • Drive sales through customer service and marketing.
  • Cash wrap; Provide superior customer service.
  • Provided prompt, courteous customer service.
  • Provided excellent customer service and maintained customer satisfaction Maintained responsibility for daily operations and product preparation
  • Provide efficient, courteous customer service and assistance in all aspects of product offerings and services.
  • Received "Voice of The Customer Award" for providing exceptional customer service.

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14 Customer Service Jobs

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2. Retail Store

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high Demand
Here's how Retail Store is used in Retail Sales Representative jobs:
  • Retail Sales Representative Primary customer interface at retail store location with responsibility for making sales presentations.
  • Placed outbound sales calls to existing customer base to drive traffic into retail store by using marketing sales tools and tactics.
  • Travel to different retail stores to reset merchandise, clean work areas, delete items and take an inventory of merchandise.
  • Assisted the rest of sales team in providing for a clean, organized and well maintained retail store.
  • Manage Retail store without supervision from District Manager; responsible for all sales and services; order inventory.
  • Create Holiday and theme displays in retail stores and area malls to promote new publications and games.
  • Represent Nestle and its products in commercial retail stores, such as Wal-Mart, Kroger and Target.
  • Set up retail store merchandise displays according to store plan-o-grams, approved by the corporate office.
  • Sell wireless phones, plans, data products, and accessories in a retail store.
  • Maintained retail store appearance, store refresh, pricing updates and replacement of demonstration equip.
  • Worked face to face with existing clients and potential in a retail store environment.
  • Obtained an overall operation and cleanliness of retail store location at all times.
  • Assisted in maintaining an organized, attractive, and clean retail store.
  • Restock racks and arrange display of merchandise in retail store.
  • Sell and build displays in Safeway and ABCO retail stores.
  • Team Lead in corporate owned retail store.
  • Adhered to Kraft Foods Retail Store Standards.
  • Trained new employees in the call center Traveled and opened new markets and retail stores to company standards.
  • Trained retail store employees about specific electronic products as requested by a Marketstar client, ex.
  • retail stores within an assigned territory.

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3 Retail Store Jobs

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3. Sales Goals

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high Demand
Here's how Sales Goals is used in Retail Sales Representative jobs:
  • Exhibited competitive performance abilities by consistently exceeding monthly metric and sales goals.
  • Demonstrate sales leadership and accountability by reporting on and achieving daily, weekly and monthly sales goals.
  • Exceeded sales goals months over month becoming a top producer within three months with the company.
  • Meet company sales goals by selling and positioning products to the consumer and small businesses.
  • Develop, manage, and use various sales techniques to achieve individual sales goals.
  • Demonstrate and sell products and services to meet or exceed sales goals
  • Awarded multiple times for Customer Service and Sales Goals.
  • Maintained all quotas and consistently exceed sales goals.
  • Meet and exceed individual and team sales goals.
  • Meet sales goals and offer technical support to customers
  • Exceeded targeted sales goals by 5-10% monthly.
  • Achieve sales goals set by management.
  • Deliver and Exceed sales goals.
  • Exceeded team sales goals by 30-40%.
  • Exceeded monthly sales goals for 8 months out of 12 Provided technical training on products and services to new sales reps
  • Yielded high profit margins and customer loyalty by providing superior customer service Consistently met and exceeded set sales goals each month
  • Forecasted yearly sales goals to include all holiday items.
  • Make sure our sales goals are correct and met .
  • Maintained 100% of targeted sales goals Maintain daily sales logs follow up with customer to ensure completion of jobs.
  • Manage Inventory Provide Customer Support Meet Sales Goals

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4. Verizon

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high Demand
Here's how Verizon is used in Retail Sales Representative jobs:
  • Identify customer needs and provide a customized Verizon mobile solution.
  • Delivered an exceptional sales and services experience to Verizon customers.
  • Assisted in the growth and productivity of Verizon Wireless by helping customers find value in our various products and services.
  • Analyzed new and existing Verizon subscriber's needs, developing product and service solutions in order to complete the sale.
  • Achieve sales goals as set forth by clients and Verizon's management, and educate customers on client products/services.
  • Assist Verizon Wireless's most important asset, our customers find the solution that will best meet their needs.
  • Promote and market Verizon Wireless services including internet, mobile phone, and home phone devices.
  • Assisted customers with selecting and purchasing cell phones, accessories, handsets and additional Verizon services.
  • Provided excellent customer service to all Verizon customers while maintaining daily and monthly sales goals.
  • Processed sales of Verizon Wireless phones and accessories, and phone protection services.
  • Grow sales for Verizon wireless by initiating cold calling to local business.
  • Demonstrated and sold the value of Verizon Wireless Services and Products.
  • Discovered needs of customer in order to recommend Verizon services.
  • Cross sold new products and accessories for existing Verizon customers.
  • Sell Verizon products and services in a retail location.
  • Provide technical support to existing Verizon Wireless customers Provide work class customer service through bill related issues and service enhancements.
  • Partner effectively in dynamic environments with Verizon Wireless personnel to maximize every customer interaction.
  • Worked inside a BJs retail location selling Verizon cell phone service, phones and accessories.
  • Assess, recommend and sell Verizon Wireless and Xfinity home service solutions.
  • Retail sales of verizon fios home service.

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6 Verizon Jobs

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5. New Accounts

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high Demand
Here's how New Accounts is used in Retail Sales Representative jobs:
  • Activated new accounts and audited existing accounts for customers efficiently and professionally.
  • Prepared marketing presentations for promotional strategies of new accounts.
  • Contacted outside Business (B2B) to either expand their existing accounts or create new accounts out in the field.
  • Activate and process new accounts, provide assistance with choosing the best product to fit the customer s needs.
  • Prepared and processed more than 60 new accounts each month, for fast-paced, sales oriented retail division.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Activated new accounts, assessed and analyzed customers' needs to right fit services.
  • Established new accounts, fulfilled insurance claims and performed troubleshooting and repairs on handsets.
  • Maintain a solid customer base and generate new accounts in the Columbia area.
  • Opened new accounts and upgraded existing accounts with new equipment and price plans.
  • Solicited new accounts and cross-sold products and services along with problem resolution.
  • Helped train new hires and set up new accounts on east coast.
  • Support sales reps in opening new accounts and upgrading existing service.
  • Exceeded daily sale and Monthly Quotas of 75 new accounts.
  • Market small businesses to generate leads and close new accounts.
  • Make sales presentations to potential new accounts.
  • Established new accounts and up sold services.
  • Processed and opened new accounts.
  • Set up new accounts for Comcast Phone, Cable, Internet, and home security services in a retail environment.
  • Set up new accounts, upgrades Activation of phones Sold phones, tablets, accessories Bill payments Troubleshooting

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6. Customer Base

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Here's how Customer Base is used in Retail Sales Representative jobs:
  • Achieved 120% against monthly quotas by planning a customer outreach strategy that increased brand awareness and new customer base.
  • Maintain and grow existing customer base and manage churn, ensure customer satisfaction and resolve all customer issues and concerns.
  • Maintained and grew existing customer base and managed churn by prospecting for contract renewals, and various sale opportunities.
  • Worked with cross functional resources to implement direct marketing programs, reaching 15% increase in customer base.
  • Promoted from Part-Time to Full-Time position in first year while developing extensive customer base of repeat business.
  • Maintained and grew existing customer base by 40% while managing business churn rates.
  • Develop and grow an existing customer base by implementing account specific sale strategies.
  • Assisted sales team in building customer base * to exceed sales goals.
  • Serviced existing accounts and solved customer problems to retain the customer base.
  • Assisted on the development of strategies to expand the Hispanic customer base.
  • Maintained and expanded the existing customer base and managed churn.
  • Managed weekly advertising needs for a wide customer base.
  • Warm calls to existing customer base offering renewal service.
  • Maintain and grow existing customer base and manage churn.
  • Focused on maintaining customer base and manage churn.
  • Maintained good customer relations with customer base.
  • Increased customer base by 80%.
  • Increased customer base by 100%.
  • Grow and maintain customer base.
  • Maintained current customer base by upgrading their contracts through daily phone activity and face to face interatctions.

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7. Product Knowledge

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high Demand
Here's how Product Knowledge is used in Retail Sales Representative jobs:
  • Provided excellent customer service and demonstrated product knowledge to service customers.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Shared product knowledge with customers while making personal recommendations.
  • Achieve established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention.
  • Shared product knowledge of Apple, Android, and Windows devices with clients while making personal recommendations.
  • Coached and developed sales team leaders in product knowledge, customer service protocols, and company policies.
  • Sustained a high level of product knowledge and product preparation for selling and cross-selling of merchandise.
  • Displayed exceptional product knowledge and educating myself in all new services and products available to clients.
  • Accumulated over 95% average score on product knowledge tests about products and services.
  • Gained countless personal accounts, due to efficiency, professionalism, and product knowledge.
  • Established customer rapport by providing the right product and demonstrating great product knowledge.
  • Provide a friendly environment which includes greeting and maintaining solid product knowledge.
  • Shared information with co-workers about product knowledge to enhance sales.
  • Assessed customer needs and recommended solutions based on product knowledge.
  • Provided customers with product knowledge, sales and service.
  • Assisted customers with product knowledge and suitable product choices.
  • Learned, referenced and applied product knowledge information.
  • Complete on-line training for product knowledge.
  • Increased sales growth objectives by incorporating product knowledge, teamwork, customer and multi-product focus, innovation, and creativity.
  • Gather competitive prices and promotional information Communicate product knowledge to store personnel SPARC certification for Wal-Mart supplier portal system

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4 Product Knowledge Jobs

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8. Technical Support

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high Demand
Here's how Technical Support is used in Retail Sales Representative jobs:
  • Interacted with customers and provided customer service and technical support.
  • Provide technical support/troubleshooting for customers.
  • Interfaced with customers in areas of billing, sales and technical support over the phone and in person.
  • Assist customers with all customer service aspects on their accounts, including technical support.
  • Provided face-to-face technical support as the lead tech support specialist for any mobile devices.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provided technical support, account maintenance, and assistance with billing issues.
  • Assisted customers with billing, technical support, and sales.
  • Administered billing inquiries, technical support, and conflict resolution.
  • Provided tier one technical support for phone and data issue
  • Provided device resolution for clients who require technical support.
  • Provide technical support to customers with phone issues.
  • Assisted in weekly inventory and provide technical support.
  • Provided in store technical support and repair.
  • Resolve billing issues and technical support questions.
  • Offer assistance with technical support.
  • Recieved Winners Circle Award 2013 Exceeding 115% to target year to date Skills Used Customer Relationship Management Sales Handset/Computer/Tablet Technical Support
  • Provide technical support for different smart phones, wireless equipment, internet, and broadband tv.
  • Provide excellent customer service and technical support via phone and in store.
  • Provided technical support on phones and broadbands.

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9. Wireless Products

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high Demand
Here's how Wireless Products is used in Retail Sales Representative jobs:
  • Identified customer needs and utilized solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services.
  • Demonstrated Verizon Wireless products and services to potential and existing customers.
  • Provided customers with knowledge/information of wireless products and services.
  • Position the right wireless products that meet the unique needs of each customer while exceeding sales goals and various corporate initiatives.
  • Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features.
  • Retail and Business sales of wireless products including phones, tablets, home phone service and internet.
  • Maintained knowledge of current and up-and coming wireless products, services, industry and competitive trends.
  • Required a thorough knowledge of recent developments in coverage areas and wireless products and accessories.
  • Sell Verizon wireless products and services to end users in a retail sales environment.
  • Continue to train and grow my knowledge on all Verizon Wireless products and services.
  • Trained extensively in sales technique, customer service, wireless products and service.
  • Remained current on all wireless products, services, industry and competitive trends.
  • Assist and encourage customers in selecting wireless products in a retail environment.
  • Meet a quota for all sales of wireless products and accessories.
  • Educated and troubleshot wireless products with clients on device maintenance.
  • Sell the latest in wireless products and services.
  • Conducted training for sales and wireless products and services
  • Retail sales of wireless products and services.
  • Trained customers on wireless products.
  • Demonstrated and sold new service activations, in addition to, upgrades on wireless products and services.

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10. Sales Representatives

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Here's how Sales Representatives is used in Retail Sales Representative jobs:
  • Trained and developed retail sales representatives.
  • Ranked in the top 15 of 500 Retail Sales Representatives in sales across the nation for the 2014 calendar year.
  • Awarded salesman of the quarter three times, which was the highest of 10 sales representatives in the district.
  • Help train other team members to be better sales representatives, which lead to considerable results in team achievement.
  • Trained 9 Sales Representatives and 2 field Managers the 7-Eleven Retailer Initiative Program to enhance sales.
  • Inducted into Centurion Club's top 10 lists out of 100 sales representatives for high achievement.
  • Placed in Top 10% Sales Representatives multiple times in the market and company.
  • Trained dozens of merchandisers, several have gone on to become Retail Sales Representatives.
  • Coached, developed, motivated and oversaw duties and performance of five sales representatives.
  • Served as one of the company's bilingual Spanish/English sales representatives.
  • Cross-trained and provided back-up for other sales representatives when needed.
  • Ranked as Senior Sales Representatives and won Winners Circle 2009.
  • Ranked in the top 5% for Sales Representatives.
  • Assisted sales representatives with sales and promoted products.
  • Selected to train new Acosta sales representatives.
  • Provided training on new sales representatives.
  • Trained and mentored new sales representatives.
  • Established and maintained strong relationships with Store Directors, Department Managers and Sales Representatives in order to increase sales.
  • Ranked in the Top "5" Retail Sales Representatives in Montana.
  • Retail Frito-Lay is looking for Full Time Route Sales Representatives.

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19 Sales Representatives Jobs

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11. Sales Floor

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high Demand
Here's how Sales Floor is used in Retail Sales Representative jobs:
  • Trained new employees how to effectively interact with customers on the sales floor and how to use the Verizon NetAce software.
  • Maintain an organized stock room when new products arrive; replenish merchandise on sales floor as needed.
  • Forward selling with each client to procure sales floor allotment for Hershey candy and grocery displays.
  • Maintained sales floor standards including floor recovery, housekeeping and presentation standards in the unit.
  • Work in a fast paced, sales floor environment as part of a sales team.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Helped organize the stock items on the sales floor and the back room.
  • Worked the sales floor including nights and weekends; customer follow-ups and retention.
  • Involved in restocking the shelves and keeping the sales floor organized and presentable.
  • Assisted in coaching associates in sales floor techniques and customer management skills.
  • Received incoming shipments and stocked merchandise on the sales floor.
  • Assist manager with getting important information to sales floor.
  • Restock and organize accessories on the sales floor.
  • Maintain a clean and orderly sales floor area.
  • Maintained sales floor product stocking levels.
  • Maintain sales floor and atmosphere.
  • Trained new hires on the sales floor.
  • Provided exceptional customer experience through friendly knowledgeable assistances on the sales floor, and also over the phone.
  • Continue contact with new and existing cliental Assisted in merchandising sales floor and keeping inventory levels.
  • Handled customer transactions Promoted merchandise Organized, cleaned, and maintained sales floor

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12. Cell Phones

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high Demand
Here's how Cell Phones is used in Retail Sales Representative jobs:
  • Provide excellent customer service while selling cell phones and other products in retail environment.
  • Greet customers and help with purchasing cellular service, cell phones and accessories.
  • Organized proper display of the cell phones in order to increase sales volume.
  • Provided customer solutions and support for many tech products including all cell phones.
  • Fit customer's needs for cell phones, rate plans and accessories.
  • Excelled in retail sale of cell phones and provided outstanding customer service.
  • Promoted overall sales of cell phones and other electronic devices, i.e.
  • Retail sales of internet, cell phones, and data services.
  • Demonstrated the ability to program a number of different cell phones.
  • Handled retail sales of cell phones and provide professional advice.
  • Maintained technical knowledge of cell phones and computer products.
  • Collaborated with customers on features of various cell phones.
  • Conducted sales of cell phones and accessories to customers.
  • Sell cell phones and accessories.
  • Demonstrated and sold cell phones in retail locations, educated, informed, and coached retail sales representatives.
  • assist with information and sale of electronic devices such as cell phones, tablets, mobile Internet.
  • Implement wireless services and sell wireless devices such as cell phones, tablets, and wireless hotspots.
  • Activated and configured cell phones, smart phones, notebooks, mobile broadband and mobile hotspots.
  • Retail Retail and Business Associate Description Sales of cell phones and services.
  • Sell customer cell phones * Provide quality customer service * Promote new sales and promotions

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13. Customer Relationships

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high Demand
Here's how Customer Relationships is used in Retail Sales Representative jobs:
  • Developed long-term positive customer relationships while utilizing problem solving skills to adequately meet customer needs.
  • Generate B2B leads by building customer relationships through discovery process and business needs analysis.
  • Establish business to business relations, create referrals and formulate positive customer relationships
  • Created positive customer relationships with numerous 100% customer satisfaction ratings.
  • Developed customer relationships to encourage and develop customer loyalty.
  • Developed long lasting customer relationships through exemplary customer service.
  • Developed great customer relationships to ensure longevity.
  • Fostered strong customer relationships throughout territory.
  • Developed positive long-term customer relationships.
  • Demonstrate commitment and ability to build customer relationships and loyalty through personal interaction and maintenance of a client file.
  • Negotiated with store personnel to achieve win-win results and forge strong long-term customer relationships.
  • Developed new customer prospects or referrals and builds customer relationships to drive sales.
  • Build and maintain enduring customer relationships to boost sales and generate repeat business.
  • Established long-term customer relationships through prompt and courteous service.
  • Increase market share by building customer relationships with buyers.
  • Maintained customer relationships after the sale.
  • Implemented new strategies for inventory including innovative procedures for shipping reports Demonstrated adaptable nature to changing demands while maintaining cohesive customer relationships
  • Contributed to a positive team environment through teamwork Built lasting customer relationships by following up with guest.
  • Opened over 15 new Nordstrom Rewards accounts as a means of building customer relationships.
  • Exceeded sales goals, Assisted customers with cellular issues, Managed sales transactions, maintained customer relationships.

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14. Billing Questions

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high Demand
Here's how Billing Questions is used in Retail Sales Representative jobs:
  • Provided basic customer services tasks such as answering general billing questions, modifying payment information and updating contact information.
  • Investigated and resolved customer billing questions and complaints.
  • Assist customers in selecting the right device for their needs, taking payments, technical support, and billing questions.
  • Provided customer support by resolving billing questions and recommending program and feature changes to meet customers' needs.
  • Resolved billing questions and disputes and provided technical support for all Sprint supported cell phones and wireless devices.
  • Assisted customers set up new account, upgrade existing accounts, troubleshoot devices and answered billing questions.
  • Answer billing questions, provide in-depth information on price plans and account maintenance.
  • Provided customer service on technical problems, billing questions and plans.
  • Assist existing client with billing questions and various issues.
  • Assist customers with their billing questions.
  • Assist in the launch of digital cable service in new coverage areas Handle billing questions and solved equipment problems through troubleshooting
  • Tracked inventory of equipment issued Processed soft disconnects for delinquent accounts Assisted customers with billing questions and concerns

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15. POS

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Here's how POS is used in Retail Sales Representative jobs:
  • Develop and maintain positive working relationships with different levels of store management.
  • Developed and maintained positive working relationships with district and store managers.
  • Possessed outstanding interpersonal skills to interact with team members.
  • Merchandised departments and shops within stores to best represent company s image and direction establishing prime positioning on floor.
  • Achieved territory Point-of-Sale (POS) goal of +6.9%, versus national average of 5.3%.
  • Attained high levels of account penetration and customer focus, which positively impacted sales and profits.
  • Increase retail brand presence and product movement by highlighting benefits of exposure of popular products.
  • Perform rate package evaluations and propose solutions that best benefit the company and the customer.
  • Open and closed the retail store by counting opening funds and deposits at night.
  • Ensured a positive customer experience in Women's Apparel with all transactions and communications.
  • Arrange items in favorable positions and areas of the store for optimal sales.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Achieved 90% + higher for growth quotas throughout retail sales position.
  • Inform customers of possible credit bureau reporting on delinquent accounts.
  • Assist in training new hires for sales positions.
  • Fast track promotion through three increasingly responsible positions.
  • Perform cash transactions and assist with bank deposits
  • Worked with POS, Microsoft works, Excel.
  • Engaged with over 1000+ customers per day Responsible for cash register, part time employees, and nightly deposits
  • Supplied POS Implemented shelf schematics Communicated client promotional information to all levels of store management Merchandising

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78 POS Jobs

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16. Current Sales

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Here's how Current Sales is used in Retail Sales Representative jobs:
  • Welcomed customers and explained current sales as well established their needs and wants providing my services in achieving customer satisfaction.
  • Maintained knowledge of current sales and promotions, insurance, financing service contracts and policies regarding payment and exchanges.
  • Maintained knowledge of current sales and promotions, policies regarding payment and training on new products and services.
  • Operated a well-established POS system maintaining knowledge of current sales, promotions and policies regarding payments and refunds.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Maintained up-to-date knowledge of current sales and promotions and checked customers out at the register.
  • Maintained knowledge of current sales and promotions, policies regarding export deliveries.
  • Maintain knowledge of current sales and promotions.
  • Maintain knowledge or created current sales and promotions
  • Maintained knowledge of current sales and promotions Built relationships with customers to increase repeat business
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges Maintain records related to sales.

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1 Current Sales Jobs

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17. Wal-Mart

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Here's how Wal-Mart is used in Retail Sales Representative jobs:
  • Increased Wal-Mart seasonal business 21% by leveraging data, insights, and relationships to gain additional and incremental promotional activity.
  • Managed and operated the marketing and sales of ConAgra Foods products within 33 Wal-Mart stores in the Southeastern territory of Georgia.
  • Increased sales, market share growth and brand awareness through sales and merchandising in 8 Wal-Mart departments.
  • Represent Johnson & Johnson products on J & J Dedicated Team calling on Target and Wal-Mart accounts.
  • Managed $4 million in Wal-Mart business within 14 retail outlets in designated area annually.
  • Train other retail representatives on how to achieve a successful Wal-Mart store call.
  • Gained additional cycle insights through Wal-Mart CSE's and presented information to district.
  • Interacted daily with store mgr's/district mgr's at HEB/Wal-Mart stores.
  • Attended monthly priorities meetings for the Wal-Mart team.
  • Closed fiscal years 2009 and 2010 at 109% and 100.4%, respectively, vs. sales objective at Wal-Mart.
  • Provided recommendations to optimize coverage for Publix/Wal-Mart aligning stores with ACV volume.
  • Prepared and presented sales decks to numerous District Managers, Regional Directors and buyers in Publix, Winn-Dixie and Wal-Mart headquarters.
  • Executed national corporate programs at store level for Wal-Mart, Fred Meyer, Safeway, Albertsons, Target, etc.
  • Attributed to Team achieving highest volume gain in U.S. at Wal-Mart by successful product introductions and retail merchandising improvements.
  • Key accounts included Wal-Mart, Kmart, Winn Dixie, Jitney Jungle, Sunflower and other food stores.
  • Merchandised and sold incremental displays for Energizer products to Wal-Mart, Target, Home Depot.
  • Direct sales responsibilities for Wal-Mart, Kroger, and Publix stores.
  • Managed highest volume Wal-Mart territory in the San Antonio district.
  • based in Knoxville) High level of customer service involved with Wal-Mart accounts.
  • Major responsibilities Retail calls for Wal-Mart Supercenters as part of the Supercenter set team Building a strong rapport with store personal

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18. Customer Accounts

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Here's how Customer Accounts is used in Retail Sales Representative jobs:
  • Increased add-on services by auditing existing customer accounts and suggesting benefits to increase customer satisfaction.
  • Documented customer accounts with actions taken.
  • Established and maintained customer accounts.
  • Managed new and current customer accounts and sales of residential and commercial video, data, voice, and wireless connections.
  • Maintained and extended existing customer accounts by upgrading to new products, devices and relative price plans.
  • Manage customer accounts, cash handling, opening/closing store, sales of new service, and accessories.
  • Act as project manager for 10-20 customer accounts at a time to ensure successful completion of project.
  • Managed all aspects of the business, including new sales planning and growing base customer accounts.
  • Maintain existing customer accounts, driving incremental sales and promoting a better customer ?experience.
  • Activated new customer accounts and educated customers about Cricket plans, products, and features.
  • Handled billing and payments received, opened and closed customer accounts and managed customer records.
  • Activated new customer accounts, provided add-on features and new equipment for existing customers.
  • Exceeded monthly revenue goals by acquiring new customer accounts, maximizing current customer accounts.
  • Executed opening of new personal as well as business customer accounts.
  • Analyzed customer accounts for potential savings and or billing issues.
  • Resolved issues between Kellogg's distribution and customer accounts.
  • Managed customer accounts to ensure accurate charges and billing.
  • Developed new and existing customer accounts and services.
  • Work with cash register and customer accounts.
  • Upgrade customer accounts Create new business and personal account Drive sales in a commission driven setting

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19. New Items

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Here's how New Items is used in Retail Sales Representative jobs:
  • Managed assigned territory Improved product distribution Promoted new items
  • Introduce and market new items, set up Point Of Sale materials, coupon products, set and coordinate product demonstrations.
  • Suggested to 7-Eleven Field Consultants ideas on how to grow the Miller Brewing brand and addition of new items.
  • Insure new items are placed on the shelf and out of stocks are addressed and corrected in every call.
  • Introduced new items, set up promos and displays and maintained shelf space for manufacturers at store level.
  • Obtained space for new items at store level and sold in incremental seasonal displays to drive volume.
  • Corrected voids and out-of-stocks, ensured plan-o-gram compliance and made sure new items got on the shelves.
  • Secure distribution, new items, and promotional displays in the convenience store class of trade.
  • Performed schematic updates in every store when there were new items added to a section.
  • Controlled stock levels for stores, created appealing visual displays for current and new items.
  • Maintain shelf integrity and cut in new items of brands, which I represented.
  • Strengthened relationships with store management to secure consistent support for new items and displays.
  • Sell in new items, secure display space, maintain brand color block.
  • Cut in new items per schematics and placed merchandise materials as assigned.
  • Maintained regular communication to advise of promotions, ads and new items.
  • Obtain distribution of all new items during the introductory period.
  • Introduced new items to key accounts.
  • Exceeded new items sales objectives 2011.
  • Introduce and promote new items.
  • Worked in New Items, put up displays, & sold in cases.

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20. Inventory Control

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Here's how Inventory Control is used in Retail Sales Representative jobs:
  • Provided service and merchandising while maintaining inventory control levels of assigned retail outlets.
  • Organized inventory control and management; audit preparations; daily operations of store.
  • Balanced inventory by increasing inventory turns and implementing ordering inventory controls.
  • Provided exceptional customer service and maintained product inventory control.
  • Maintained inventory control and merchandise stocking.
  • Conducted inventory control and merchandising.
  • Ensured the proper inventory controls, merchandising, cash controls and customer issue resolution procedures are in place and followed.
  • Maintained daily inventory control data for all mobile phone devices; and monthly inventory control data for all accessories.
  • Handle display building, fixture installations, audits, new item cut-ins, and inventory control (stocking).
  • Assisted with filing trouble tickets, maintaining the inventory control system, and monitored inventory weekly and monthly.
  • Provide assistance in the stock room with inventory control and display set ups for various departments.
  • Performed back office responsibilities such as inventory control, received shipments, and stocked accessories.
  • Provided assistance in the stock room with inventory control and displays throughout the store.
  • Monitored inventory control for stock rotation, out of stocks, promotion line up.
  • Skilled in areas of order processing, inventory control, and cashier management.
  • Maintain inventory control and present the best solutions for customer and business needs.
  • Worked with manager on inventory control, shipments, and transfers.
  • Maintained inventory control, as well as cash draw.
  • Sustained sales records for inventory control.
  • Order and inventory control specialist.

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21. Troubleshoot

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Here's how Troubleshoot is used in Retail Sales Representative jobs:
  • Applied technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.
  • Displayed the ability to troubleshoot and communicate technical answers clearly and concisely.
  • Complete basic troubleshooting/answer questions related to various cellular products and services.
  • Responded quickly to customer inquiry, communications and troubleshooting.
  • Educated customers by troubleshooting both equipment and network issues, and answering questions about the products and price plans.
  • Demonstrated advanced troubleshooting skills necessary to resolve the full scope of customer issues both technical and customer service inquiries.
  • Retail sales of wireless handsets and broadband devices, as well as troubleshooting, customer service, and marketing.
  • Analyze customer concerns related to equipment or service and troubleshoot to determine the root cause of problem.
  • Assist customers with troubleshooting mobile device issues and meeting their needs with solutions at hand.
  • Showed the ability to troubleshoot hardware, software issues and identify network and application problems.
  • Utilized Tier 1 and Tier 2 troubleshooting guides on all calls that required device assistance.
  • Set up, troubleshoot, diagnosed and performed minor repairs on phones and broadband cards.
  • Troubleshooted cell phone issues for customers whenever they came to my location.
  • Manage account issues by taking ownership, troubleshooting and follow up.
  • Provided assistance with billing and basic troubleshooting issues.
  • Credit accounts when needed and troubleshoot phones.
  • Assist customers with device troubleshooting.
  • Retail Sales Representative Troubleshoot hardware, software and service plan components while 2005 - 2012 providing world class customer service.
  • Performed Troubleshooting and basic training of wireless phones, tablets, and hotspots.
  • Assist customers with cellular needs Troubleshoot customers issues with their devices Sell cellular devices and accessories

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22. Bill Payments

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Here's how Bill Payments is used in Retail Sales Representative jobs:
  • Processed customer bill payments effectively and answered basic questions regarding customer service.
  • Help retain customers that are looking to disconnect, and process any billing changes including bill payments and equipment exchanges.
  • Greet and assist customers with various needs from bill payments to activating service and device upgrades and accessories.
  • Handled customer service inquiries such as bill payments and contracts, as well as service and handset issues.
  • Handled and resolved all customer complaints regarding bill payments, merchandise sales, and equipment malfunctions.
  • Fulfilled warranty and insurance claims, and processed bill payments Prepared schedule for sales representatives.
  • Process bill payments, research and answer customers' questions pertaining to their bill.
  • Assisted customers with service activation's, bill payments, and billing inquiries.
  • Processed bill payments and assisted clients with billing issues and resolving billing problems.
  • Received bill payments, sold phones and other related equipment and associated services.
  • Processed bill payments and transactions of new cellular devices and accessories.
  • Answered all questions concerning bill payments, products, and plans.
  • Process customer bill payments and enter data into billing system.
  • Processed bill payments and prepay transactions for customers.
  • Entered bill payments and solved some technical problems.
  • Processed Bill payments and Credit Card Transactions.
  • Process customer's cash/credit card/check bill payments.
  • Received customer's wireless bill payments.
  • Take bill payments and research account information thoroughly To ensure customer satisfaction.
  • Handled customer complaints Accepted bill payments Upsold company products Balanced cash register at the end of every shift

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23. Sales Prices

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Here's how Sales Prices is used in Retail Sales Representative jobs:
  • Handled cleaning duties for sales floor to make sure all displays and sales prices were being properly advertised.
  • Computed sales prices, total purchase costs, and processed payment for personal and business accounts.
  • Computed sales prices, total purchases and received and processed cash or credit payments.
  • Computed sales prices and processed accounts receivable to include cash or credit payments.
  • Computed sales prices, total purchases and processed payments.
  • Computed sales prices and discounts on total purchases.
  • Computed accurate sales prices for purchase transactions.
  • Maintained sales records, reviewed sales prices.
  • Stayed current with sales prices.
  • Clean shelves, counters, and tables.Compute sales prices, total purchases and receive and process cash or credit payment.

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24. Customer Complaints

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Here's how Customer Complaints is used in Retail Sales Representative jobs:
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Resolved customer complaints by investigating problems and developing solutions to ensure customer satisfaction.
  • Resolved customer complaints with professionalism while providing innovative and workable solutions.
  • Handled escalated business and consumer customer complaints.
  • Addressed customer complaints to assure customer satisfaction.
  • Resolved customer complaints and escalations.
  • Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
  • Provide excellent customer service in person -Help to resolve customer complaints -Able to sell with Integrity -Professional Sales Experience
  • Assist in managing personnel with training, scheduling, filing, and handling customer complaints.
  • Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
  • Resolve customer complaints and ensure customer service skills are applied at all times.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills 1.
  • Solved customer complaints regarding sales and service to maintain low churn.
  • Maintained a positive customer service rating and dealt with customer complaints.
  • Listen to and resolve customer complaints regarding services or products.
  • Resolved a minimum of 40 customer complaints per month.
  • Resolve customer complaints regarding sales and service.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Assisted and Handled Customer complaints in a timely manner.
  • Screened all incoming calls Handled sales, inquiries Maintained inventory control Heavy telephone interaction with customers Responded to customer complaints

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25. Security Practices

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Here's how Security Practices is used in Retail Sales Representative jobs:
  • Maintained knowledge as well as train new representatives of current promotions, policies regarding payment and exchanges, and security practices.
  • Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures.
  • Activated safety and security systems and processes while keeping up to date with current security practices and protocols.
  • Keep up-to-date information about current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain knowledge of current products, services, sales and promotions, policies and security practices.

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26. Service Plans

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Here's how Service Plans is used in Retail Sales Representative jobs:
  • Maintained current knowledge of all company products to include, accessories, service plans, promotions, features and taxable billing.
  • Reviewed customer service plans and advised customers on how to streamline features to optimize plans at efficient prices.
  • Face to face interaction selling wireless phones, broadband, service plans and accessories to meet sales goals.
  • Provided training to the retailers' employees on products, service plans, and added value features.
  • Provided customer education regarding mobile devices, accessories and service plans that best suit the customer needs.
  • Sell wireless phones, service plans and accessories to meet sales goals in a fast paced environment.
  • Initiate and close sales for mobile devices and service plans, while expanding the customer base.
  • Maintain knowledge of all cell phones, service plans in order to meet and exceed goals.
  • Cashiered handling phone payments, phone inventory sales, active service plans and reactive service plans.
  • Provided training, advice and troubleshooting to customers for mobile devices and service plans.
  • Educate customers on service plans and features, capabilities, and demonstrate devices.
  • Informed clients and potential clients about phones, accessories and available service plans.
  • Access the customers' needs to recommend appropriate service plans and equipment.
  • Answered questions regarding service plans available and technical support for equipment sold.
  • Sell wireless phone service plans and accessories in a fast-paced environment.
  • Assisted in sales of service plans as well as accessories.
  • Take payments for customer on their service plans as well.
  • Assisted customers with mobile service plans.
  • Present available telecommunication hardware and service plans in a compelling way.
  • Utilized computer information systems to setup/upgrade client equipment and service plans.

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27. T-Mobile

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Here's how T-Mobile is used in Retail Sales Representative jobs:
  • Honed professional sales techniques and informed customers about the technology T-Mobiles offers.
  • Provided technical assistance for devices operating and sold under the T-Mobile Corporation.
  • Provided information on opening new T-Mobile wireless and internet accounts.
  • Delivered T-Mobiles retail promise to customers.
  • Initiated new sales by calling existing T-Mobile subscribers to inform them of upgrade eligibility and current store promotions.
  • Opened new lines of T-Mobile cell phone service and provided information and assistance for existing lines of services.
  • Store key holder and responsible for generating end of day cash reports via T-Mobiles internal software program.
  • Assisted with all functions within a retail store in compliance with T-Mobile policies and procedures.
  • Provide a superior customer service experience to all guests while promoting T-Mobile based solutions.
  • Qualified annually for T-Mobile's Winner Circle, White Tiger and Directors Award.
  • Traveled to T-Mobile retail stores for training on new products and services.
  • Meet quota every month on T-Mobile services, products, and metrics.
  • Conducted sales by informing clients of T-Mobile's rapidly evolving technology.
  • Trained and mentored new associates according to T-Mobile's best practices.
  • Studied and kept up to date with new T-Mobile technology.
  • Achieved 104% to revenue quota throughout T-Mobile tenure.
  • Keep abreast of the rapidly evolving T-Mobile technology.
  • Managed and operated a T-Mobile Store.
  • Engaged in training and stayed up to date on T-Mobile s latest mobile devices, wireless plans and features.
  • Contracted by T-Mobile to manage 31 national retail accounts for the Los Angeles West territory.

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28. NET Activations

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Here's how NET Activations is used in Retail Sales Representative jobs:
  • Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
  • Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals.
  • Maintain quota for net activations, customer renewals, accessories, handsets, and enhanced services.
  • Meet quota revenue target for net activations, customer renewals, accessories and enhanced services.
  • Meet and exceed quote/revenue target for net activations.
  • Obtained quota target for net activations and renewals.
  • net activations, accessories, data sales and customer renewals.

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29. Potential Customers

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Here's how Potential Customers is used in Retail Sales Representative jobs:
  • Increased location sales by identifying potential customers and introducing products and services with the ability to enhance productivity and convenience.
  • Displayed excellent customer service skills by engaging potential customers and accepting proper payment from customers when necessary.
  • Participated in local marketing events, showcasing products, networking and prospecting potential customers.
  • Provided excellent service and equipment information to potential customers.
  • Solicited/approached potential customers to sell services and devices.
  • Addressed all existing customer inquiries and used effective communication skills to persuade and influence potential customers to start new cable service.
  • Maintained a positive relationship with customers after the sale(s) and obtained recommendations for other potential customers.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Maintain files of existing and potential customers; abiding by T-Mobile's policy of confidentiality.
  • Develop relations with new and potential customers regarding needs and advise on future purchases.
  • Assist customers and potential customers with service, rate, and device inquiries.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Assisted new and potential customers with account set up and overview.
  • Handled and assisted in customer service for existing and potential customers.
  • Presented to potential customers and companies on service features and devices.
  • Assist potential customers in understanding plans that best serve them.
  • Interacted with potential customers in a professional manner.
  • Developed and implemented an excel spreadsheet to help track existing and potential customers.
  • Use Sales techniques to provide potential customers with options on Comcast Services
  • Retail Demonstrating our products to potential customers Setting up display station, gathering all items needed for the day.

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16 Potential Customers Jobs

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30. Inventory Management

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Here's how Inventory Management is used in Retail Sales Representative jobs:
  • Implement and maintain new company initiatives involving inventory management and organization.
  • Verified orders and ensures entry into the inventory management system.
  • Coordinated and maintained inventory management procedures.
  • Fulfilled any other store related duties requested by management such as stock work, visual display, cleaning and inventory management.
  • Provided retail customer service, sales, inventory management, and delivery of commercial office products.
  • Experience in areas of customer service, sales, inventory management, pricing, and cashier duties
  • Helped manage retail sales, personnel, purchasing, billing/collections, and inventory management.
  • Cashier, stocking, inventory management, and open and close the retail store.
  • Inventory management (Shipping, receiving & daily/monthly inventory counts).
  • Inventory management and sales count entry.
  • Inventory Management Specialist, U.S.
  • Inventory Management Managed high inventory levels in several retail stores and off site locations.
  • Assisted with inventory management Document management and security of all customer sensitive information.
  • Assisted with store inventory management and merchandizing of the showroom floor.
  • Lead trainer for staff on OCCs and Inventory Management.
  • Perform inventory management and fit to planogram merchandising Participate in group training activities based on the group s collective learning
  • Provided quality customer service Assisted in opening and end of day functions Responsible for frequent display changes Inventory management
  • Provide outstanding customer service Inventory management Database management Complete sales to retail customers and businesses
  • SAP Inventory Management SAP Forecasting Peachtree Accounting Software Microsoft Office - Excel, Word, PowerPoint, Outlook
  • Demonstrated products Customer care/sales Managed onsite technical support Inventory management Financial reconciliation/payment processing

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31. Contract Renewals

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Here's how Contract Renewals is used in Retail Sales Representative jobs:
  • Encouraged customer loyalty by providing undisclosed offers and leveraged contract renewals to reduce customer turnover.
  • Retained business through contract renewals and increased revenue by selling additional accessories.
  • Utilized warm/cold calling techniques to identify new customers and secure contract renewals and upgrades from existing subscriber base.
  • Contacted existing customers for contract renewals, and various data, accessory, and handset upgrade opportunities.
  • Maintained and exceeded monthly quota targets for location metrics, gross adds, and contract renewals.
  • Target existing customers for contract renewals, various data, accessories and handset up sell opportunities.
  • Grow customer base and manage churn; follow up regarding contract renewals and additional product opportunities.
  • Contacted customers to notify them of contract renewals, new products and additional available services.
  • Process customer transactions including refund/exchange, plan changes, contract renewals, and account transfers.
  • Top selling rep in the store for five months in a row in contract renewals.
  • Exceeded quota and revenue attainment through gross adds, contract renewals and accessory sales.
  • Oversee and maintained accounts for any upgrades, contract renewals or terminations.
  • Maintain churn through billing analysis and contract renewals.
  • Led branch in activations and upgrades/contract renewals.
  • Maintain and grow customer base through contacting customers for contract renewals, various data updates, and accessory upsell opportunities.
  • Reached out to existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
  • Gained business through closing transactions with an emphasis on new activations and contract renewals in a retail store.
  • Meet and exceed revenue goals for net activations, contract renewals, accessories and enhanced services.
  • Reach out to customers for Add a lines, contract renewals and any additional opportunities.
  • Key performance indicators in growth, contract renewals, and a la carte features.

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32. Store Personnel

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Here's how Store Personnel is used in Retail Sales Representative jobs:
  • Represent pharmaceutical and non-pharmaceutical products to store managers, store personnel and pharmacy.
  • Established and maintain business relationships between store personnel to effectively execute program objectives.
  • Achieved incremental space through enhanced relationships with store personnel.
  • Established and maintained effective relationships and communications with all store personnel and educated them to the benefits of private label products.
  • Collaborated with store personnel to maintain adequate inventory levels and to minimize lost sales due to out of stocks.
  • Negotiated with store personnel to gain incremental space for Gatorade, Tropicana, and Quaker.
  • Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes.
  • Build and maintain relationships with key store personnel and provide exemplary customer service to consumers.
  • Build and maintain rapport with store personnel to effectively meet company and client objectives.
  • Direct communication with various retail store personnel who impact our product in each account.
  • Interacted with store personnel to assist with inventory and other projects as requested.
  • Resolve inventory issues with store personnel and promote accurate orders of product refills.
  • Assist store personnel to order product at the store and district level.
  • Exceed goal sales by building productive relationships with in-store personnel.
  • Establish and maintain strong relationships with key store personnel.
  • Conduct product knowledge classes with store personnel when applicable.
  • Developed relationships with all key store personnel.
  • Communicated effectively with store personnel regarding tasks, sales activities, promotions, and client/sales plan objectives.
  • Reset planograms, sold surveys and developed rapport with key store personnel.
  • Developed promotional surveys for displays Sold improved store pricing Sold improved inventory and retail shelf conditions Communicated with store personnel

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161 Store Personnel Jobs

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33. Retail Accounts

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Here's how Retail Accounts is used in Retail Sales Representative jobs:
  • Ensured that authorized distributions were present within assigned retail accounts, and communicated competitive distribution gains and losses to management.
  • Retail Sales Representative Direct responsibility for 150 retail accounts.
  • Managed the National Retail accounts of Wal-Mart, Best Buy, Radio Shack, Target, and Dollar General.
  • Retail Sales Representative-Sold and managed 150 mass retail accounts in Central Indiana valued at $2.5M.
  • Managed Hershey's candy sales in a $4 million territory containing 37 high-volume retail accounts.
  • Managed the Boston Metro territory to ensure growth at 30 retail accounts, including Walmart.
  • Acted as team lead and advocate for large retail accounts and accepted other team responsibilities
  • Achieved 99% average product distribution while gaining significant shelf share at retail accounts.
  • Managed 23 retail accounts equating to +$5m in sales per year.
  • Managed direct & indirect sales of entire Nestle portfolio to grocery retail accounts.
  • Provide customer service and point of contact for retail accounts.
  • Retail accounts sales for the General Mills product lines.
  • Serviced and sold to retail accounts in assigned territory.
  • Open up over forty new retail accounts.
  • Managed a territory including 79 retail accounts.
  • Opened Dermatology and Plastic Surgery retail accounts for Physician Select products within Lierac skincare line.
  • Call on assigned retail accounts in a tri county area.
  • Effected direct sales into key special retail accounts.
  • Call on retail accounts to perform distribution checks,rotation,new item cut ins,perform audits.
  • Developed creative business plans for salons and retail accounts to increase value of Phyto Haircare to customer.

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136 Retail Accounts Jobs

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34. Equipment Functions

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Here's how Equipment Functions is used in Retail Sales Representative jobs:
  • Qualify customers into new devices as well as demonstrate equipment functions and network capability.
  • Demonstrated the equipment functions and network capability to prospective and existing customers.
  • Demonstrated equipment functions and network capability to increase customer knowledge.
  • Demonstrate equipment functions and effectively process customer transactions.
  • Demonstrate equipment functions and network capability.
  • Demonstrate equipment functions and network capability and propose solutions that best benefit the company and the customer.
  • Lead monthly workshops to demonstrate equipment functions and network capabilities.
  • Define, strategize, develop, execute, and manage comprehensive marketing plan encompassing demonstrating equipment functions and network capability.
  • Acquired and utilized equipment functions and network ability.
  • Demonstrate equipment functionsand network capability.

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35. Company Products

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Here's how Company Products is used in Retail Sales Representative jobs:
  • Utilized problem-solving skills to identify objections and remove barriers to company products and related promotions and merchandising.
  • Traveled to exhibit company products at several national exhibitions and conferences.
  • Retail sales by assisting and promoting company products that fill the customer's needs while keeping the customers budget in mind.
  • Advertised and marketed wireless plans to new and previous customers, evaluated client needs and promoted company products and services.
  • Present and sell cheese and other specialty company products and services to 53 Stop and Shop accounts in Connecticut.
  • Discover customer needs for company products and services; demonstrate the benefit of the products to gain sales.
  • Aided customers with the purchase of company products, services, features, accessories and bill payments.
  • Educated customers on features, benefits and use of all company products and services.
  • Work independently to sell, distribute, and promote The Wrigley Company products.
  • Educated customers on company products and services, renewed contracts and new service.
  • Maintain working knowledge of all company products, services, and promotions.
  • Present and sell company products and services to current and potential customers.
  • Provided customers with valuable information about the company products and services.
  • Organized and arranged outreach and release parties for company products.
  • Sell company products and services to walk-in customers.
  • Ensured 100% distribution of all company products.
  • Use web-based tools and other aids to analyze prospective customers needs and match to appropriate Company products and services.
  • Retail Sales Leader Increased my customer skills by building customers trust in company products and services.
  • Maintain strong knowledge of all Company products, accessories, pricing plans and promotions.
  • Merchandised company products to adhere with best practices .

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36. Wireless Phones

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Here's how Wireless Phones is used in Retail Sales Representative jobs:
  • Provide information about wireless phones and internet services.
  • Provide excellent customer service to retail traffic and selling wireless phones and services.
  • Sell Verizon Wireless phones and plans, as well as accessories and insurance.
  • Sell wireless phones, services plans and accessories to meet the goals.
  • Required to sell wireless phones, accessories and Broadband to potential customers.
  • Meet sales objectives for wireless phones, services and accessories.
  • Retail sales and technical support of wireless phones and accessories.
  • Sell wireless phones and services to businesses and the public.
  • Achieved and maintain monthly goals for retail sales of Sprint wireless phones, accessories and other Telecom services.

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37. Accessory Sales

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Here's how Accessory Sales is used in Retail Sales Representative jobs:
  • Achieved Top 5 in monthly sales honors on a consistent basis for new business and cellular accessory sales in Iowa market.
  • Provide direct mobile phone and accessory sales and customer support, building a strong rapport with all new and returning customers.
  • Assisted with accessory services and actually received an award for being 3rd in the state for highest accessory sales.
  • Achieved goals set by management for sale of new service, sale of data features, and accessory sales.
  • Provided direct mobile phone and accessory sales and customer service support with new and returning customers.
  • Helped company exceed accessory sales revenue of over $9,000 in the first two months.
  • Recognized for having the highest volume of accessory sales on a monthly basis.
  • Rated number one sales representative in store for data and accessory sales.
  • Ranked second in accessory sales in the state.
  • Averaged $1500 in accessory sales.
  • Averaged $1300 in accessory sales.
  • Averaged $1000 in accessory sales.
  • Top performer for accessory sales.
  • Performed over the counter transactions, payments, handset and accessory sales Assisted customers with inquiry on accounts and account maintenance
  • Facilitate Wireless Workshops to drive new business (Small to Medium Business solutions and accessory sales).
  • Lead sales rep in several different areas including overall sales, accessory sales, and data sales.
  • Led Store in 2012 in Accessory Sales and Prepaid Sales Trained new associates in procedures and policies.
  • Circle of Excellence Quarterly Award Winner 2009 Quarterly Top Accessory Sales Representative Q4 '08- All 2009
  • Required to meet sales quotas of activations, accessory sales, and features.
  • Selected Contributions: Consistent leader in accessory sales and revenue.

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38. Rate Plans

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Here's how Rate Plans is used in Retail Sales Representative jobs:
  • Demonstrated and programmed equipment, explained rate plans and used complex intranet based systems to properly code accounts for correct billing.
  • Assisted customers in making the best selection in handsets and rate plans, while providing the highest level of customer service.
  • Determined customers needs and communicated benefits of products, services, features, rate plans and special promotions to customers.
  • Meet with potential customers and discuss rate plans, phones devices, and concerns regarding T-Mobile and their services.
  • Provide in depth information about rate plans, coverage and equipment knowledge to customers to best determine their needs.
  • Evaluated customer needs to determine which devices, rate plans and features would best fit their individual lifestyles.
  • Stay up to date with rate plans, policies, and procedures in a rapidly changing environment.
  • Assisted customers in the selection and purchase of phones, accessories, rate plans, and features.
  • Maintained knowledge of current promotions, policies regarding payments and exchanges, and monthly rate plans.
  • Inform customers of rate plans, current promotional offers, new products, and phone operations.
  • Provided wireless sales for AT&T Mobility explained rate plans and services to customers.
  • Required to be proficient with 12 different phone handsets and 5 current rate plans.
  • Commission-based sales of phones, devices, rate plans, and accessories.
  • Job responsibilities were sales of handsets, accessories, and rate plans.
  • Resolved customer needs and issues including rate plans, billing and equipment.
  • Advised customers on better rate plans for their needs.
  • Up sell rate plans and enhanced features.
  • Analyzed each company's rate plans, minute usage, and data features comparatively Met quota expectations for all three companies.
  • service & informed customers about coverage area, rate plans and phones.
  • Provide excellent customer service to customers in regards to accounts history and payments and their current rate plans.

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39. Credit Card Transactions

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Here's how Credit Card Transactions is used in Retail Sales Representative jobs:
  • Performed monetary and credit card transactions.
  • Managed, recorded and accounted for all the cash and credit card transactions at the service station.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Cashier - Daily maintenance of cash drawer by cash, checks and credit card transactions.
  • Operate cash registers ensuring accuracy with handling of all cash and credit card transactions.
  • Operated a cash register to process cash, check and credit card transactions.
  • Performed credit checks and completed cash, check, and credit card transactions.
  • Generated sales and handled cash, check, and credit card transactions.
  • Handled online and over the phone credit card transactions.
  • Process Warranty Exchanges and handle cash/credit card transactions.
  • Scanned all items,process cash, check and credit card transactions and deactivate security devices on bags and items purchased.
  • Conducted cash and credit card transactions with 100% accuracy * Product and service marketing skills * Customer service

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40. Incremental Sales

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Here's how Incremental Sales is used in Retail Sales Representative jobs:
  • Delivered excellent service to multiple accounts while securing incremental sales and achieving national account budget goals.
  • Gained incremental distribution in seasonal condiment category, which delivered $700k in incremental sales.
  • Resulted in incremental sales lift and enhanced effectiveness of future promotional plans with Kroger.
  • Drive incremental sales by implementing and maintaining best-in class promotional and merchandising strategies.
  • Tailored selling techniques to increase incremental sales and to obtain best in class quality of merchandising locations of promotional products.
  • Initiated special promotions to secure incremental sales, selling in extra cases and returning to build eye appealing displays.
  • Achieved 15% incremental sales programs into Wal-Mart retail stores through creation of displays and cross merchandising activity.
  • Attained incremental sales on Nestle King Bars by merchandising them on an attachment above the ice cream cooler.
  • Build growth by qualifying customers for the right devices and incremental sales in a metrics driven culture.
  • Achieved full distribution of all product lines, sold incremental sales displays and merchandised departments.
  • Developed sales strategies to grow market share and gained incremental sales with designed retail plans.
  • Collaborate with store level and operational contacts to execute programs and drive incremental sales.
  • Helped drive sales promotions and incremental sales within Wal-Mart and H-E-B stores.
  • Acquire incremental sales by delivering presentations on existing and new products.
  • Encouraged incremental sales and off-shelf displays.
  • Generated incremental sales, ensuring Comac's are in place, and selling in secondary displays.
  • Implemented secondary placement of Crystal Light On The Go in water aisle to increase incremental sales.
  • Achieved incremental sales growth by providing current medical information and services to health care professionals.
  • Promoted "Power of K" which generated incremental sales of $350,000 to Morning Foods and $250,000 to Snacks.
  • Managed Nestl 's top Wal-Mart accounts in the DFW area, responsible for over [ ] in incremental sales each year.

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41. Monthly Basis

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Here's how Monthly Basis is used in Retail Sales Representative jobs:
  • Accomplished IT professional, led development of all support function programmatic issues securing employee recognition awards on a monthly basis.
  • Exceeded all monthly sales goals and quotas on a monthly basis by using up-selling techniques.
  • Stayed in contact with clients on a bi-monthly basis for referrals and upgrades.
  • Achieved and surpassed sales goals and objectives on a monthly basis.
  • Exceeded quotas on a monthly basis by at least 125%.
  • Meet or exceed personal sales goals on a monthly basis.
  • Maintained stores inventory levels and counts on a monthly basis.
  • Achieved sales goal over 100% on a monthly basis.
  • Achieved superior customer service survey feedback on a monthly basis.
  • Hit sales goals and key performance indicators on monthly basis.
  • Meet and exceed assigned revenue quota on monthly basis e.g.
  • Maintained and exceeded multiple metrics on a monthly basis.
  • Exceeded sales goals and quotas on a monthly basis.
  • Exceeded company sales goals on a monthly basis.
  • Achieved sales above quota on a monthly basis.
  • Surpass sales goals on a monthly basis.
  • Meet service expectations on monthly basis.
  • Deliver Teach training to District Sales rep as lead Date Trainer a monthly basis.
  • Achieve a minimum of 100% sales quota on a monthly basis.
  • Exceeded sales expectations on a monthly basis through current customer renewals and new customer activations.

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42. Sales Process

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Here's how Sales Process is used in Retail Sales Representative jobs:
  • Worked closely with company executives to identify new business opportunities and routinely participated in sales process.
  • Improved sales processes by providing customers with superior ordering execution.
  • Manage inventory associated with sales process.
  • Trained and coached new employees on how to be effective during the sales process and gain new customers.
  • Worked with customers to find what they want, create solutions and ensure a smooth sales process.
  • Assisted coworkers in understanding products, promos, and plans to equip them for the sales process.
  • Executed all sales processes and earned one hundred percent consistently on the Mystery Shop Program.
  • Exceeded customer expectations by building rapport and guiding the client through the sales process.
  • Developed Retail-2-Business sales binder and trained team on R2B sales initiatives and sales processes.
  • Led retail customers through the sales process to identify their specific service needs.
  • Developed trusting relationships with customers and supported individual needs through the sales process.
  • Tasked with coaching the company's sales process and monitoring team's progression.
  • Grow company's business by using proven sales process along with product knowledge.
  • Helped train new employees on entire sales process and product knowledge.
  • Mastered company sales process and achieved top monthly sales awards.
  • Assisted in training new employees in the Retail Sales Process.
  • Coach new employees on the sales process and presentation.
  • Used sales process to discover the best solutions for customers Assisted dissatisfied customers with their issues and concerns
  • Increased data attachment rate by 75% YTD 2004 Redefined sales process to help optimize efficiency
  • Utilize Sprint's customer sales process including qualification and demonstration of available products and services.

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21 Sales Process Jobs

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43. Wireless Needs

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Here's how Wireless Needs is used in Retail Sales Representative jobs:
  • Assessed customer's cellular/wireless needs and provided effective solutions ultimately meeting and exceeding their expectations.
  • Identify wireless needs for business and personal use while identifying upgrading opportunities.
  • Evaluated wireless needs, recommended products and services on customer requirements.
  • Consulted with customers to determine wireless needs and made suggestions of products to meet and or exceed customer needs.
  • Qualified all customer to ensure they were given a total solution for all of their wireless needs.
  • Work with businesses to handle all their wireless needs and presenting a complete solution for them.
  • Connect, discover and recommend the best solution to all our customers' wireless needs.
  • Ascertain client's wireless needs; explore service options; estimate future monthly bills.
  • Recommended consumer solutions to wireless needs and consistently achieved over 100% quota.
  • Provide solutions to customers based on their current and future wireless needs.
  • Assisted consumers and businesses with locating and fulfilling their wireless needs.
  • Provided solutions that met the customer's specific wireless needs.
  • Helped customer make the best decision for their wireless needs.
  • Assist new and existing customers with their wireless needs
  • Assisted Verizon Wireless customers with their wireless needs.
  • Consulted clients on their wireless needs.
  • Achieved monthly selling goals Provided face-to-face consultation to customers regarding their wireless needs and wants.
  • Evaluated wireless needs, sold products and services to prospective customers for national telecommunications company.
  • Assist customers with day to day operations Meet monthly goal requirements Find solutions for customers wireless needs as well as home products
  • Sell the customer on "Why" they should choose Verizon Wireless for their wireless needs.

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44. Phone Calls

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Here's how Phone Calls is used in Retail Sales Representative jobs:
  • Conducted customer interactions personally and via prospecting phone calls in order to ultimately create a recurring customer base.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Answered phone calls and took messages, transferred phone calls, and communicated with representatives at other locations within the company.
  • Cross sold consumers who already had our services and upgraded them to better plans and phones by making outbound phone calls.
  • Maintain and grow distribution of perishable food through store calls, and phone calls to grocery stores.
  • Answered 15+ incoming phone calls per day from customers inquiring about billing and account management.
  • Conducted follow-up phone calls and potential lead calls for both consumer and business accounts.
  • Pick up phone calls on the floor for guest assistance.
  • Give response to phone calls regarding to store and products.
  • Answered phone calls addressing customer inquiries and solving problems.
  • Screen incoming phone calls, mail and personal visits.
  • Answer phone calls and assist customer with account issues.
  • Answer telephone calls and set up appointments.
  • Answer high volume of telephone calls.
  • inventory receiving, opening and closing of the daily books, and answer phone calls.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Communicate on an agreed upon frequency with storeowners through phone calls, e-mail, letters, and onsite meetings.
  • Fast paced at times requiring multi-tasking between sales, fielding phone calls, and rectifying problematic circumstances.
  • Worked Point of Sale *Answered phone calls *Provided customer service
  • Processed orders for customers Recommended up-sell product Transferred phone calls Informed customers about sales Operated telephones and reviewed information AS/400

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45. Wireless Devices

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Here's how Wireless Devices is used in Retail Sales Representative jobs:
  • Provided exceptional customer service and sales assistance to customers looking to purchase and activate wireless devices and services.
  • Assisted customers in activating, reprogramming and troubleshooting their wireless devices.
  • Performed technical support for wireless devices.
  • Performed basic maintenance and trouble shooting for all of Verizon Wireless devices to include mobile broadband and tablets.
  • Assisted customers in purchasing phones, accessories, and wireless devices that met customer's needs.
  • Organized and led wireless workshops to educate consumers on how to use their wireless devices.
  • Used extensive knowledge of technology and wireless devices to assist AT&T customers.
  • Exceed lofty sales goals, troubleshoot wireless devices and operating systems, management responsibilities.
  • Engaged with customers and offering wireless devices, plans, features and accessories.
  • Provided world class sales experience in selling wireless devices and rate plans.
  • Performed tier one technical support on guest's wireless devices.
  • Educated and demonstrated new wireless devices and accessories to guests.
  • Educate customers with wireless devices, and new services.
  • Inventory Control - Shipping/Receiving Technical Support/Troubleshooting Computer wireless devices
  • Frequent trainings on customer service and technical troubleshooting wireless devices.
  • Resolved any problems or miscommunications that may have occurred with their wireless devices or plans
  • Assisted new and potential customers with wireless devices and activations.
  • correct software and hardware problems on wireless devices.
  • Trouble shoot customer's phone Activate wireless devices Handle payments Assist in discovering suitable device
  • Assisted customers during the sales process Upsold during the sales process Sold wired & wireless devices Onsite trainer

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46. Special Orders

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Here's how Special Orders is used in Retail Sales Representative jobs:
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided customers with a broad range of assistance in areas of product knowledge, special orders, pricing and availability.
  • Interfaced with vendors concerning pricing, availability, damaged product, buy back, and special orders.
  • Placed special orders transactions including deposits, withdrawals, money orders, and checks.
  • Demonstrated and created sales for cellular service and placed special orders for customers.
  • Offered customer service to all clientele with any purchased instruments and special orders.
  • Placed special orders for items we did not have in the store.
  • Communicated with carpet mills to facilitate the processing of special orders.
  • Place special orders or call other stores to find desired items.
  • Placed special orders and recommended merchandise based on customer needs.
  • Receive inbound calls, create special orders online.
  • Completed special orders & transfers to other locations.
  • Receive daily merchandise shipments and customer special orders.
  • Make sure all special orders are made properly.
  • Placed special orders and worked in new items.
  • Maintain sales records and placed special orders.
  • Placed special orders for individuals.
  • Fulfilled customers special orders along with accessorizing motorcycles Maintained customers along with working with new customers
  • Locate Merchandise from other stores and place special orders Complete total purchase and receive/process cash or credit
  • Retail sales Customer relations management (CRM) Special orders.

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47. Sales Presentations

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Here's how Sales Presentations is used in Retail Sales Representative jobs:
  • Developed customized sales presentations utilizing data and fact-based selling to maximize sales.
  • Deliver sales presentations and demonstrations to maximize sales performance.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Delivered sales presentations with company fact based information.
  • Conducted sales presentations for customers.
  • Conducted sales presentations and demonstrations.
  • Promoted product portfolio to existing and potential clients using sales presentations, product demonstrations and client needs assessments.
  • Prepare and present powerful sales presentations that demonstrate the achievement of goals at an individual and team level.
  • Created PowerPoint and Excel sales presentations for customer use as well as internal team development.
  • Created sales presentations used by sales reps nationally; recognized for work by top management.
  • Delivered sales presentations at area team meetings to team, upper management and clients.
  • Prepared sales proposals, made sales presentations targeted at increasing sales territory revenue.
  • Develop and delivery of in-depth sales presentations, and reports for multiple audiences.
  • Delivered Sales presentations at trade shows as well as in a retail store.
  • Assisted in store growth through various sales presentations and customer service interactions.
  • Handled sales presentations, demonstrating, and selling cellular phones and accessories.
  • Created and delivered sales presentations to introduce new product lines.
  • Developed customized monthly sales presentations, sell sheets and ranking reports for DM's RVP's utilizing microsoft office products.
  • Performed sales presentations to assist customers with their wireless phone selections, data and rate plan package purchases.
  • Created and presented sales presentations to store management based on analytical data and the Nestl retail sales process.

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48. Key Decision Makers

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Here's how Key Decision Makers is used in Retail Sales Representative jobs:
  • Presented to key decision makers quarterly promotional programs that resulted in increased display penetration and increased gross sales volume.
  • Build maintain consultative business relationship with customer Key Decision Makers at all levels.
  • Develop productive relationships with Key Decision Makers with written and verbal communication.
  • Developed business acumen through relationship building with Key Decision Makers.
  • Created reports and utilized data to share with store managers and key decision makers to gain incremental displays and increase sales.
  • Cultivated relationships with key decision makers in prime chain retail accounts resulting in sustainable and long term connections with retail buyers.
  • Used strategic relationship with Key Decision Makers to influence and negotiate customers' assistance in the merchandising of Hershey products.
  • Advised key decision makers on upcoming promotions, sales plans, and evolving trends in target markets and categories.
  • Addressed concerns, conflicting priorities with key decision makers to reach favorable outcomes most of the time.
  • Develop relationships with key decision makers to sell in additional programming based on store needs and season.
  • Interact with key decision makers to secure primary retail space for displays at c-store and grocery accounts.
  • Establish, build and maintain B2B relationships with Key Clients and Key Decision Makers.
  • Demonstrate strong, confident communication skills to influence key decision makers at store level
  • Developed relationships with key decision makers in assigned stores and markets.
  • Meet with key decision makers on all these objectives.
  • Keep good business relationships with key decision makers.
  • Trained new employees, communicated with key decision makers on a daily basis, sold Keebler and Kellogg's products.
  • Advantage Sales and Marketing - AL Build relationships with key decision makers in stores to obtain prime location for promotions.
  • Maximized sales and display opportunities by conducting store walk-throughs and gained commitment by Key Decision Makers on successful outcomes.
  • Advise key decision makers on upcoming promotions, sales plans, and market/category trends.

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1 Key Decision Makers Jobs

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49. Customer Contracts

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Here's how Customer Contracts is used in Retail Sales Representative jobs:
  • Handled all administrative aspects of sales including: completing customer contracts and warranties, maintaining store inventory, accepting/processing customer payments.
  • Maintained personals files containing customer contracts and potential customers.
  • Prepared customer contracts/sales invoicing, and warranty documentation.
  • Handled all administrative aspects of the sales including completing customer contracts, business and personal accounts.
  • Drafted all paperwork for customer contracts set up auto-pay added and deleted features etc.
  • Handled all aspects of sales including completing customer contracts and filing warranty claims.
  • Complete customer contracts, warranties, and pulled products from inventory.

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50. New Lines

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Here's how New Lines is used in Retail Sales Representative jobs:
  • Tasked with increasing number of gross gains through new customer acquisitions and new lines of business to current customers.
  • Worked on a commission structure directly tied to monthly sales quotas for upgrades, new lines, and accessories.
  • Sell new lines of service and upgrade eligible lines, along with all products sold buy Verizon Wireless.
  • Maximized sales by focusing on new lines, high value price plans, data, and accessories.
  • Greet and assist customers with new lines of service, upgrading devices, and existing account maintenance.
  • Meet and exceed quota and goals for new lines of service, renewals, accessories, etc.
  • Assist customers when making phone payments, upgrading existing devices or adding new lines of service.
  • Increased overall case quotas and new lines of distribution by 45% during first year.
  • Top ranked salesman in new lines of service, upgrades, data, and accessories.
  • Submitted credit checks to qualify new and existing customers for new lines of service.
  • Set up and close business accounts of up to 10 new lines.
  • Activate new lines of service and upgrade existing customers to new devices.
  • Opened new lines of service and made daily phone sales calls.
  • Top performer from my location in new lines and sales revenue.
  • Exceeded sales goals averaging over 70 new lines per month.
  • Attained 102 percent of quota for new lines in 2011.
  • Activated phone connections for customers who purchased new lines.
  • Assisted management with the training of new employees Helped customers open new lines of service that best suited their needs
  • Assist customers with payments Activating new lines or possibly upgrading their cell phone plans.
  • Assisted customers with phones, upgrades, New lines of service, Wirelines.

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Retail Sales Representative Jobs

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20 Most Common Skills For A Retail Sales Representative

Customer Service

36.0%

Retail Store

15.6%

Sales Goals

6.1%

Verizon

5.0%

New Accounts

4.2%

Customer Base

3.8%

Product Knowledge

3.5%

Technical Support

3.0%

Wireless Products

2.7%

Sales Representatives

2.3%

Sales Floor

2.2%

Cell Phones

2.1%

Customer Relationships

2.0%

Billing Questions

1.9%

POS

1.8%

Current Sales

1.7%

Wal-Mart

1.6%

Customer Accounts

1.6%

New Items

1.6%

Inventory Control

1.4%
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Typical Skill-Sets Required For A Retail Sales Representative

Rank Skill
1 Customer Service 27.4%
2 Retail Store 11.8%
3 Sales Goals 4.6%
4 Verizon 3.8%
5 New Accounts 3.2%
6 Customer Base 2.9%
7 Product Knowledge 2.6%
8 Technical Support 2.3%
9 Wireless Products 2.1%
10 Sales Representatives 1.8%
11 Sales Floor 1.7%
12 Cell Phones 1.6%
13 Customer Relationships 1.6%
14 Billing Questions 1.4%
15 POS 1.4%
16 Current Sales 1.3%
17 Wal-Mart 1.2%
18 Customer Accounts 1.2%
19 New Items 1.2%
20 Inventory Control 1.1%
21 Troubleshoot 1.1%
22 Bill Payments 1.0%
23 Sales Prices 1.0%
24 Customer Complaints 1.0%
25 Security Practices 1.0%
26 Service Plans 1.0%
27 T-Mobile 1.0%
28 NET Activations 0.9%
29 Potential Customers 0.9%
30 Inventory Management 0.9%
31 Contract Renewals 0.9%
32 Store Personnel 0.8%
33 Retail Accounts 0.8%
34 Equipment Functions 0.8%
35 Company Products 0.8%
36 Wireless Phones 0.7%
37 Accessory Sales 0.7%
38 Rate Plans 0.7%
39 Credit Card Transactions 0.7%
40 Incremental Sales 0.7%
41 Monthly Basis 0.7%
42 Sales Process 0.7%
43 Wireless Needs 0.7%
44 Phone Calls 0.7%
45 Wireless Devices 0.7%
46 Special Orders 0.7%
47 Sales Presentations 0.7%
48 Key Decision Makers 0.7%
49 Customer Contracts 0.6%
50 New Lines 0.6%
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144,850 Retail Sales Representative Jobs

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