How To Become A Retail Service Representative: What It Is and Career Path

What is a retail service representative and how to become one

Updated January 8, 2025

2 min read

Quoted expert

Peter Weiss Ph.D., P.E.

There is more than meets the eye when it comes to being a retail service representative. For example, did you know that they make an average of $16.24 an hour? That's $33,771 a year! Between 2018 and 2028, the career is expected to grow 0% and produce 1,900 job opportunities across the U.S.

What general advice would you give to a retail service representative?

Peter Weiss Ph.D., P.E.

Professor, Website

Interpersonal skills and communication will become more important, but they have been very important for a very long time. Additionally, computer skills will also become more important. For example, learning CAD software or software specific to your area of work will become more important. In a combination of interpersonal skills and computer skills, learning how to stay connected with colleagues, your employer, and your superiors in this post-Covid time period will become more important. While it rarely occurred prior to Covid, it is common now for people to work remotely for at least some of the work week. It used to be that if you had a question you could walk down the hallway and ask a colleague but, with remote work occurring more frequently, this is becoming more difficult. So, it will be more important, especially for new graduates, to be able to maintain these lines of communication, build relationships, and communicate clearly while they and/or their colleagues are working remotely.

ScoreRetail Service RepresentativeUS Average

Salary

2.6

Avg. Salary $33,771

Avg. Salary $59,228

Diversity

7.0

Race

American Indian and Alaska Native 0.70%

Asian 7.88%

Black or African American 9.29%

Hispanic or Latino 20.32%

Unknown 5.53%

White 56.27%

Gender

female 54.37%

male 45.63%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

6.2

Stress level is manageable

7.1 - high

Complexity level

4.5

Complexity level is intermediate

7 - challenging

Work life balance

8.5

Work life balance is excellent

6.4 - fair

Key steps to become a retail service representative

Explore retail service representative education requirements

Most common retail service representative degrees

Bachelor's

49.9 %

Associate

25.4 %

High School Diploma

15.3 %

Start to develop specific retail service representative skills

Skills	Percentages
Bank Products	33.28%
Financial Transactions	20.66%
Data Entry	8.49%
Retail Service	6.76%
Customer Service	5.87%

Complete relevant retail service representative training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New retail service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a retail service representative based on U.S. Bureau of Labor Statistics data and data from real retail service representative resumes.

Research retail service representative duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Manage Nintendo's promotional programs; secure and maintain point-of-purchase displays that alert customers to brand availability.

Prepare your retail service representative resume

When your background is strong enough, you can start writing your retail service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a retail service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable retail service representative resume templates

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