How to hire a retail service representative

How to hire a retail service representative, step by step

Here's a step-by-step retail service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a retail service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new retail service representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the retail service representative you need to hire. Certain retail service representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A retail service representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, retail service representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of retail service representatives.

   Type of Retail Service Representative	Description	Hourly rate
   Retail Service Representative	Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and automobiles, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.	$13-19
   Retail Clerk	A retail clerk is responsible for selling goods and services to the customers, recommending products based on their needs, and responding to the customers' inquiries and concerns about the product. Retail clerks assist with the store's marketing strategies, organize product displays, monitor inventories, endorse promotional discounts, and help customers on their checkout payments... Show more	$11-18
   Merchandising Representative	Merchandising representatives are professionals who are responsible for providing point-of-purchase and shelf management services to produce sales. These representatives are required to plan and develop merchandising strategies so that they can balance the expectations of customers and the organization's objectives... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Bank Products
   • Financial Transactions
   • Data Entry
   • Retail Service
   • Customer Service
   • Sales Floor
   • POS
   • Technical Support
   • Product Knowledge
   • Retail Store
   • Store Management
   • Inbound Calls
   • Customer Complaints
   • Account Management

   Check all skills

   Responsibilities:

   • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
   • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
   • Manage Nintendo's promotional programs; secure and maintain point-of-purchase displays that alert customers to brand availability.

3. Make a budget

   Including a salary range in your retail service representative job description is one of the best ways to attract top talent. A retail service representative can vary based on:

   • Location. For example, retail service representatives' average salary in virginia is 49% less than in hawaii.
   • Seniority. Entry-level retail service representatives 30% less than senior-level retail service representatives.
   • Certifications. A retail service representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a retail service representative's salary.

   Average retail service representative salary

   $16.24hourly

   $33,771 yearly

   ---

   Entry-level retail service representative salary

   $28,000 yearly salary

   Updated January 20, 2026

4. Writing a retail service representative job description

   A retail service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a retail service representative job description:

   Retail service representative job description example

   PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It's what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store. Game Advisor (Sales Associate) - Will ensure customers are greeted on the sales floor, questions are asked to determine their need, recommendations are made to provide the right solutions, and GameStop services, such as our incredible Power Up Rewards program, are explained. Game Advisors also assist with store operations, to include, ensuring products are stocked and easy to purchase, processing customer transactions, and helping to provide a clean and organized shopping environment. Job Requirements Qualified Assistant Store Manager candidates will possess the following:
   * High School diploma or GED required, some college preferred
   * Must be at least 18 years old*
   * 2 years in retail sales, customer service, and/or management experience preferred
   * Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
   * Video game knowledge preferred
   
   Qualified Senior Game Advisor (Shift Leader) candidates will possess the following:
   
   * High School diploma or GED
   * Must be at least 18 years old*
   * Retail sales and/or management experience preferred
   * Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
   * Video game knowledge preferred
   
   Qualified Game Advisor (Sales Associate) candidates will possess the following:
   
   * High School diploma or GED
   * Must be at least 18 years old*
   * Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
   * Video game knowledge preferred
   * Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

   Copy this example

   

5. Post your job

   There are a few common ways to find retail service representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your retail service representative job on Zippia to find and recruit retail service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit retail service representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new retail service representative

   Once you've found the retail service representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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