Retail service representative job description

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It's what separates us from our competition and the reason so many people visit GameStop stores every day. Assistant Store Manager - Will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - Will assist the store management team in supervising all store activities as well as providing friendly and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance . Along with the Store and Assistant Managers, will be responsible for opening and closing the store. Game Advisor (Sales Associate) - Will ensure customers are greeted on the sales floor, questions are asked to determine their need, recommendations are made to provide the right solutions, and GameStop services, such as our incredible Power Up Rewards program, are explained. Game Advisors also assist with store operations, to include, ensuring products are stocked and easy to purchase, processing customer transactions, and helping to provide a clean and organized shopping environment. Job Requirements Qualified Assistant Store Manager candidates will possess the following:
* High School diploma or GED required, some college preferred
* Must be at least 18 years old*
* 2 years in retail sales, customer service, and/or management experience preferred
* Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
* Video game knowledge preferred

Qualified Senior Game Advisor (Shift Leader) candidates will possess the following:

* High School diploma or GED
* Must be at least 18 years old*
* Retail sales and/or management experience preferred
* Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
* Video game knowledge preferred

Qualified Game Advisor (Sales Associate) candidates will possess the following:

* High School diploma or GED
* Must be at least 18 years old*
* Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
* Video game knowledge preferred
* Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Department NUTRITIONAL SERVICES - SLMHC
Shift Variable
Shift Hours Worked 7.50
FTE .20
Work Schedule GENERAL UNION 05
Employee Status A7 - Occasional
Union 05 - SERVICE AND MAINTENANCE

Job Summary

This position will assist in the assembly and delivery or meals and food products for hospital patients, staff, and visitors. This position will maintain the Café and operate the Micros system following established cash handling procedures.

Core Job Responsibilities

• Prepares food utilizing standardized recipes and safety guidelines in a timely manner
• Ensures all food and/or supplies are ready for service at established times
• Ensures that all food being held for service is within established temperature ranges recording and temps every two hours, items not in proper temp are corrected
• Understands and complies with Sodexo cashier policy
• Assures adequate supply of all food items for sale and also adequate supply of stock, both food and non-food
• Maintains an efficient pace in the café (cashier duties, Expresstime, cleaning and restocking and preparing café for upcoming meal period
• Any additional tasks delegated by the Manager/Supervisor/Teamleaders needed.

Education/Experience Requirements

Previous Retail experience, cooking, prep-cook experience or other related field is helpful, but not required.

• Must be able to learn and understand proper operation of kitchen equipment and systems.
• Able to work under varied pressure loads.
• Must be able to work well with others and be able to operate within specific timelines.
• Energetic, enthusiastic and motivational.
• Excellent verbal communication and interpersonal skills.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also be responsible for serving the bank's customers from the teller line by completing a variety of financial transactions following technical and operational guidelines. Time spent in various aspects of this role will vary depending upon Financial Center needs.
(Minimum standard 60% service, 40% sales)

Responsibilities

BRANCH HOURS:

* Monday-Wednesday: 8 am - 4 pm
* Thursday: 8 am - 5 pm
* Friday: 8 am - 6 pm
* Saturday: 9 am - 1 pm (2-3 per month are required)

POSITION INCLUDES:

* Provide friendly, courteous, professional customer service
* Perform all teller and platform transactions promptly, efficiently, and accurately
* Adhere to all procedures including operational and corporate customer service guidelines
* Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.
* Identify customer needs and cross sell opportunities to develop new business
* Engage in outbound calling to customers
* Develop knowledge and understanding of Univest Products and Services
* Leverage bank promotions
* Adhere to outlined sales flow
* Learn and become proficient in daily operational procedures
* Actively participate in branch activities, development and training programs
* Complete notary training if position is designated as notary for branch
* Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
* Perform additional duties as required

PHYSICAL DEMANDS:

The physical demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

* Frequent sitting, standing and walking.
* Frequent operation and use of computer.
* Ability to regularly lift up to 75 pounds and maneuver technical supplies
* Frequent stooping, bending, crouching, reaching or crawling.
* Position requires manual dexterity and the ability to use hands/fingers, touch and feel.
* Must be able to talk, see, hear and write.
* Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus.

COGNITIVE DEMANDS:

The cognitive demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

* Position requires adequate judgement, decision making, reasoning, and comprehension and stress control.
* Incumbent must have the ability to efficiently problem solve and assess technical issues/tasks.
* Must be able to understand and follow basic instructions and guidelines, complete routine paperwork, as well as prioritize work schedule.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a typical office environment and may include transporting supplies and services to different offices. Employees will encounter average indoor conditions and noise. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

Qualifications

QUALIFICATIONS:

* High school diploma/GED or equivalency
* Attention to detail and ability to prioritize
* Experience in Retail Sales or Telemarketing with proven sales results
* Strong written/verbal/organizational skills
* Previous experience with MS Office Suite
* Neat, professional appearance following established guidelines for appropriate dress
* Successful completion of the following programs within 12 months of hire:
* SSR training and certification
* Consumer Loans training and certification
* Teller training and certification
* Univest University's "Pre-Supervisor" Certificate Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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