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Retail service representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Frederik Beuk
Below we've compiled a list of the most critical retail service representative skills. We ranked the top skills for retail service representatives based on the percentage of resumes they appeared on. For example, 33.3% of retail service representative resumes contained bank products as a skill. Continue reading to find out what skills a retail service representative needs to be successful in the workplace.

15 retail service representative skills for your resume and career

1. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how retail service representatives use bank products:
  • Promote suitable bank products and refer customers to the appropriate area of the banking departments.
  • Crossed sell retail/commercial bank products to benefit client needs and exceeding goal of 65.

2. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how retail service representatives use financial transactions:
  • Managed financial relations and processed financial transactions.
  • Reconciled cash (bank deposit, safe fund/till fund, daily financial transactions) and followed bank deposit procedures.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how retail service representatives use data entry:
  • Ensured that all appropriate documentation and data entry was completed.
  • Provided excellent customer/merchant service Accountable for accurate data entry for Dish Network claims Provided ongoing support to existing Dish Network Dealers

4. Retail Service

Here's how retail service representatives use retail service:
  • Supported inbound calls from Residential and Commercial dealers through Retail Services correspondence.
  • Retail service representative and driver.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how retail service representatives use customer service:
  • Sell Mobile PhonesService Mobile Phones/RepairsCustomer Service
  • Maintain long-term trusting relationships with retail accounts and provide exceptional customer service.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how retail service representatives use sales floor:
  • Verify all monthly product features are on sales floor & properly displayed.
  • Provide customers with the ultimate customer services Sales floor coordinator

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail service representatives use pos:
  • Operate POS system.-Answers customer/member inquiries.-Make EFT payments.-Register patrons with memberships.-Handle incoming calls.
  • Updated POS promotional materials such as cardboard temporary decorative displays.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how retail service representatives use technical support:
  • Escalated unresolved issues to technical support.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail service representatives use product knowledge:
  • Provided product knowledge and assisted customers at The Home Depot when the store associates were too busy or preoccupied.
  • Merchandised multiple Home Depot products, performed product demonstrations and product knowledge sessions to Home Depot employees.

10. Retail Store

Here's how retail service representatives use retail store:
  • Managed and produced growth in over 100 retail store fronts in a competitive market in Central Florida.
  • Represented several manufacturers, in a large territory that encompassed a wide variety of retail stores.

11. Store Management

Here's how retail service representatives use store management:
  • Worked with Wal-Mart store management for store sets and events
  • Develop and maintains working relationship with store management, associates and other merchandising companies to effectively achieve client and company goals.

12. Inbound Calls

Here's how retail service representatives use inbound calls:
  • Handled inbound calls in a call center from commercial/retail clients, and internal branch officers about credit cards procedures or issues.
  • Followed and established procedures to support the inbound calls and faxes from Retail Dealers.

13. Customer Complaints

Here's how retail service representatives use customer complaints:
  • Authorized to obtain details of customer complaints and authorized to ensure appropriate steps were taken to resolve these issues.
  • Utilize inherent creativity to investigate, resolve and follow through on customer complaints resulting in production and implementation of new procedures.

14. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how retail service representatives use account management:
  • Provided advanced account management services, such as approving applications and answering mail.
  • Established client relationships with account management in implementing Point of Purchase projects, setting layouts, and coordinating product demos

15. Depot

A depot is a location set aside by a business as a storage location for products. It is a physical distribution pathway that aids the movement of goods from one place to another area and business to customers

Here's how retail service representatives use depot:
  • Conducted one-on-one and group training sessions in the area of new electrical product knowledge for Home Depot employees and managers.
  • Travel Rep Family Dollar Remodels/ResetsDollar General New Store Set UpsHome Depot Resets
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What skills help Retail Service Representatives find jobs?

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What retail service representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.
Do you want to know more?
Read more about what experts have to say about retail service representative

List of retail service representative skills to add to your resume

Retail service representative skills

The most important skills for a retail service representative resume and required skills for a retail service representative to have include:

  • Bank Products
  • Financial Transactions
  • Data Entry
  • Retail Service
  • Customer Service
  • Sales Floor
  • POS
  • Technical Support
  • Product Knowledge
  • Retail Store
  • Store Management
  • Inbound Calls
  • Customer Complaints
  • Account Management
  • Depot
  • Increase Sales
  • Customer Satisfaction
  • Account Maintenance
  • Customer Accounts
  • Credit Card
  • Customer Relationships
  • Outbound Calls
  • Customer Issues
  • Service Calls
  • Product Line
  • ATM
  • Loan Payments
  • Store Associates
  • Customer Calls
  • Wire Transfers
  • Inventory Control
  • Customer Inquiries
  • Product Displays
  • Cash Drawers
  • Billing Issues
  • Grocery Store

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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