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Top 50 Retail Service Specialist Skills

Below we've compiled a list of the most important skills for a Retail Service Specialist. We ranked the top skills based on the percentage of Retail Service Specialist resumes they appeared on. For example, 30.7% of Retail Service Specialist resumes contained Customer Service as a skill. Let's find out what skills a Retail Service Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Retail Service Specialist:

1. Customer Service

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high Demand
Here's how Customer Service is used in Retail Service Specialist jobs:
  • Provided excellent customer service to both internal and external customers.
  • Deliver excellent customer service by greeting and assisting each customer.
  • Provided information, recommendations and customer service to clients.
  • Stocked shelves and merchandising while providing general customer service
  • Performed day-to-day task while providing excellent customer service.
  • Provide exceptional customer service to customers.
  • Recognized for outstanding customer service.
  • Handled inbound and outbound retail sales and customer service related phone calls, emails, instant messaging and walk in customers.
  • Support evening/ weekend shift assistant store manager in area of sales, customer service, store appearance and operations.
  • Welcomed and greeted while providing 100% superior customer service, and pleasant shopping experience at all times.
  • Inventory, customer relation issues solver, team training in sales, and in customer service.
  • Completed various CFT (Center for Financial Training) courses and customer service seminars.
  • Assisted Management in sales, customer service, store appearance, and operations.
  • Perform cashier duties, product assistance and cleaning while providing excellent customer service.
  • Excelled when interacting with customers providing a high level of customer service.
  • Obliged outstanding customer service skills by attending to detail.
  • Recognized for high-level customer service and phone skills.
  • Cashier, Customer Service, Sales
  • Train staff to deliver outstanding customer service.
  • Established good grounds for communication skills Providing superior customer service managing and closing a store

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88 Customer Service Jobs

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2. Bank Deposits

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high Demand
Here's how Bank Deposits is used in Retail Service Specialist jobs:
  • Count cash drawers, preform bank deposits, teach new team members, encourage new team members to do their best.
  • Make bank deposits and generate daily sales to email to corporate office.
  • Entered bank deposits in computer and locked funds from day in safe.
  • Handled bank deposits, store keys, and coded safe.
  • Secured bank deposits, night drops and balancing all drawers.
  • Performed bank deposits of store funds as directed.
  • Conducted drawer audits and prepared bank deposits.
  • Prepare and transport bank deposits.
  • Performed daily machine copy click count, daily cash counts/reports and bank deposits.

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3. Auto Parts

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high Demand
Here's how Auto Parts is used in Retail Service Specialist jobs:
  • Assist walk in store patrons with finding selected auto parts and supplies that they were in search.
  • Pick and pull orders of auto parts, receive and return auto parts to the warehouse.
  • Worked with point of sales in selling auto parts to individuals and commercial accounts.
  • Assist customers in purchasing auto parts and accessories to fit their needs.
  • Helped customers with installation of auto parts in light duty applications.
  • Help customers and other team members find auto parts and accessories.
  • Maintain and manage auto parts store on a daily basis.
  • Negotiate, interact and manage relationships with auto parts vendors.
  • Assisted customers at a busy Auto Parts sales desk.
  • Assist customers with obtaining the proper auto parts.
  • Replenish the auto parts that are sold out.
  • Display auto parts merchandise in an organized manner.
  • Maintain and manage inventory of auto parts.
  • Deliver auto parts to other O'Reilly stores.
  • Store inventories and cataloging of auto parts.
  • Provided customer service for auto parts.
  • Deliver auto parts to customers.
  • Stock and sell all kinds of auto parts to customers Install car batteries for customers

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4. Retail Store

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Here's how Retail Store is used in Retail Service Specialist jobs:
  • Supervised and managed subordinates for an automotive retail store.
  • Served in a leadership role in a retail store by helping to develop, train, and mentor store team members.
  • Team Leader/Captain of traveling reset teams, completing client-requested retail merchandising projects/services in various top retail store chains.
  • Performed closing paper work for the retail store that I manage at night.
  • Ensured smooth operations and impeccable customer service of a retail store.
  • Welcomed customers to retail store with the proper and standard greeting.
  • Hired, trained, and evaluated personnel in retail stores.
  • Opened and closed retail store according to management.
  • Finish scheduled retail stores' service calls.
  • Manage a $7.8M, 32-employee retail store and store to store distribution center.
  • Conducted Pricing audits of inventory at various retail stores using a handheld scanning device.
  • Retail Store located in Old Town Temecula, CA.

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5. Retail Services

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Here's how Retail Services is used in Retail Service Specialist jobs:
  • Managed and reviewed operational procedures for the Retail Services sales channel.

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7 Retail Services Jobs

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6. Store Appearance

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Here's how Store Appearance is used in Retail Service Specialist jobs:
  • Support the store manager in the areas of sales, customer service, store appearance, as well as operations.
  • Support the evening/weekend personnel in the areas of sales, customer service, store appearance, and operations.
  • Make planograms and keep store appearance good.
  • Assist with store appearance and operations including inventory, planograms, customer service, filing, answering phones, ect.

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84 Store Appearance Jobs

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7. Inventory Control

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Here's how Inventory Control is used in Retail Service Specialist jobs:
  • Managed and maintained store inventory meeting seasonal demands through the periodic inventories guaranteeing adequate inventory control.
  • Support management in the accomplishment of assigned tasks including maintaining inventory control.
  • Service, Inventory Control, Warehousing, Shipping and Receiving and display construction.
  • Coordinate inventory control, receiving, merchandising and store maintaince.

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8. Sales Floor

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Here's how Sales Floor is used in Retail Service Specialist jobs:
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Greeted, sold, and assisted customers on the sales floor.
  • Complete sales preparation; and greeting customers on the sales floor.
  • Handled the back room inventory as well as sales floor inventory.
  • Meet monthly sales expectations and Sales in sales floor.
  • Create and maintain visual displays on sales floor

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9. Cycle Counts

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Here's how Cycle Counts is used in Retail Service Specialist jobs:
  • Checked in freight, did monthly cycle counts, inventory prep at my store plus the others in our district.
  • Performed cycle counts, overstock inquiry, labeled merchandise/price changes as needed, and put up merchandise when truck arrived.
  • Completed monthly cycle counts to maintain accurate store inventory.
  • Checked in truck, delivered parts, cycle counts, clean store, planograms and audit of safes and drawers.

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10. Sales Goals

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Here's how Sales Goals is used in Retail Service Specialist jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Answer telephones, assist customers with merchandise, complete point-of-sale transactions, and meet monthly sales goals.
  • Create day to day sales goals, utilizing previous year records and current sales trend data.
  • Managed team of four by delegating tasks, and ensured daily sales goals were met.
  • Managed the night shift and led my team to reach sales goals.

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11. Correct Parts

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Here's how Correct Parts is used in Retail Service Specialist jobs:
  • Provided excellent customer service to ensure patron received the correct parts and needed advice.
  • Displayed extensive automotive knowledge by helping customers procure the correct parts the first time.
  • Look up and sell correct parts requested by retail customers or commercial customers.
  • Assist customers with looking up and finding the correct parts.
  • Help customers diagnose their vehicles and purchase the correct parts.
  • Assisted customers finding the correct parts for their repairs/projects.
  • Correct inventory discrepancies, deal with commercial accounts and make sure they are receiving the correct parts on time.
  • Assisted retail customers to ensure they had all the correct parts to repair thier vehicles.
  • Work with DIY and professional installers on getting the correct parts for automotives.

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12. Phone Calls

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Here's how Phone Calls is used in Retail Service Specialist jobs:
  • Answer phone calls, providing quotes and other information.
  • Developed excellent multi-tasking skills, by helping customers in person and on phone calls
  • Answered customer telephone calls promptly and in an appropriate manner.
  • answer phone calls and assist in the front counter .
  • Cashier: Cash Handling Greeted Customers Answered Phone Calls Stocked Shelves Unloaded Truck

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13. POS

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high Demand
Here's how POS is used in Retail Service Specialist jobs:
  • Followed policies and procedures aimed at ensuring company operate as economically and efficiently as possible.
  • Perform opening and closing operations including processing returns and making bank deposits.
  • Developed a new desk reference manual for notice of incompleteness position.
  • Skilled at operating computerized cash registers, scanners and affiliated POS system
  • Improved team working environment by positive motivation.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Worked in the auto parts industry for over 7 years in various positions.
  • Exceeded all installation and profitability goals during the three years in this position.
  • Train and develop new associates on POS system and key sales tactics.
  • Supervised other employees Prepared the daily deposit Opened and closed the store
  • Scanned in parts from incoming truck for the purpose of stocking.
  • Monitor safe and cash deposits made throughout the day.
  • Handled cash transactions; processed weekly bank deposits.
  • Balance all cash registers and complete bank deposit.
  • Maintain accurate records and make financial deposits.
  • Operate computer terminals to process POS orders.
  • Downloaded information from handheld scanning device into a corporate database for reporting purposes.
  • Position requires multi-tasking while managing customer relationships and creating sales growth from the performances of the other team members and myself
  • Approved price changes, employee discount, early clocking in thru POS computer via own personal override code.
  • Worked part time closing store and and open store on Saturday and process the days deposit for the bank

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14. Right Parts

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Here's how Right Parts is used in Retail Service Specialist jobs:
  • Assist customers with getting the right parts, answer question on and off the phone.
  • Assist customers with finding the right parts and miscellaneous items they need.

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15. Retail Customers

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Here's how Retail Customers is used in Retail Service Specialist jobs:
  • Locate necessary repair parts for commercial and retail customers as well a delivery of said parts to commercial locations.
  • Assist retail customers with sales, questions, and concerns.
  • Worked with retail customers to resolve customer service issues.

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16. Customer Complaints

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Here's how Customer Complaints is used in Retail Service Specialist jobs:
  • Recommended corrective action to address customer complaints.
  • Handled all customer complaints and took necessary actions to resolve any issues.
  • Resolved customer complaints and requests for refunds, exchanges and adjustments.
  • Resolve customer complaints regarding sales and service.

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17. Computer System

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Here's how Computer System is used in Retail Service Specialist jobs:
  • Assist with the training of new employees on the company computer systems and all processes and procedures.
  • Located parts in computer system and distributed parts from stock.
  • Managed computer system backups and assisted with store maintenance.
  • Count and reconcile cash drawers with computer system.
  • Trained new employees on computer systems.
  • Utilized 12 computer systems to monitor all activity and updateclient's accounts.
  • Controlled inventory and ordered parts through use of Oreilly's computer system.

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18. RSS

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84 RSS Jobs

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19. Product Knowledge

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Here's how Product Knowledge is used in Retail Service Specialist jobs:
  • Shared product knowledge with customers while making personal recommendations.
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise.
  • Provided exceptional service including marketing and merchandising tactics that improve POS productivity, product knowledge, and selling sessions.
  • Help resolve customer problems and make suggestions using product knowledge to turn returns into exchanges.
  • Assisted customers in purchasing decisions by aligning needs with product knowledge.
  • Learned, referenced and applied product knowledge information.
  • Provide top notch customer service using product knowledge and positive attitude.
  • Retail Service Specialist, I have acheived 200 credited hours through the O'Rielly Program for product knowledge and safety procedures.

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20. Special Orders

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Here's how Special Orders is used in Retail Service Specialist jobs:
  • Prepare merchandise for purchase and rental as well as placing special orders online and calling other stores to find desired items.
  • Prepared special orders for shipment.
  • Placed special orders and called other stores to find desired items.

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21. Company Policies

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Here's how Company Policies is used in Retail Service Specialist jobs:
  • Monitored service calls to observe employee's demeanor, technical accuracy and conformity to company policies.
  • Provide feedback and guidance for fellow team members on company policies.
  • Maintain store and uphold company policies.

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22. Customer Relations

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Here's how Customer Relations is used in Retail Service Specialist jobs:
  • Resolved completed service issues while retaining and deepening customer relations.
  • Manage customer relationships with all commercial accounts.
  • Develop internal and external customer relationships.
  • Established and maintained excellent customer relationships.
  • Train new employees in developing and maintaining good customer relations.
  • Improved Customer Relations Maintained a high quality of Customer Service
  • Achieved sales goals and service performance requirements of $25,000 a month through new customer sales amd long term customer relationships.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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23. Inventory Management

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Here's how Inventory Management is used in Retail Service Specialist jobs:
  • Used various cataloging and inventory management systems, as well as participated in annual merchandise inventory at various locations.
  • Shift supervisor, trustworthy advice, sales, cashier, deposits, inventory management, regional merchandising team,
  • Inventory management skills Except knowledge in cars and parts.

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24. Oversaw

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25. Replacement Parts

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Here's how Replacement Parts is used in Retail Service Specialist jobs:
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

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26. Parts Needs

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Here's how Parts Needs is used in Retail Service Specialist jobs:
  • Counter sales representative-Assist incoming customers and telephone customers with their parts needs.
  • Create positive image with customers, leaving them wanting to only come to O'Reilly's for their parts needs.
  • Advise customers of parts needs after requesting the customer's description of the malfunction.
  • Work front sales counter and assist customers with automotive parts needs.
  • Assist customers with their auto parts needs and questions.

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27. Professional Assistance

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Here's how Professional Assistance is used in Retail Service Specialist jobs:
  • Provide customers with professional assistance in obtaining needed parts.
  • Provide professional assistance to commercial customers in obtaining parts in efficient timeframe.

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28. Daily Tasks

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Here's how Daily Tasks is used in Retail Service Specialist jobs:
  • Manage shift schedule, assign daily tasks, and promote sales goals.

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29. Front Counter

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Here's how Front Counter is used in Retail Service Specialist jobs:
  • Started as front counter sales, basic cleaning tasks at the end of every shift.
  • Managed the front counter, including answering phones and cashier.
  • Worked front counter, helped customers.-Parts lookup-Computer based work
  • Demonstrate the ability to interact with customers Handle Order from Automotive shops Worked back service and front counter.

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30. Automotive Knowledge

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31. Data Entry

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Here's how Data Entry is used in Retail Service Specialist jobs:
  • Manage a minimum staff of 3 people per shift.data entry.Store key holder.

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32. Safeway

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Here's how Safeway is used in Retail Service Specialist jobs:
  • Commute throughout greater Sacramento Area to audit varying Safeway stores.

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33. Daily Operations

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Here's how Daily Operations is used in Retail Service Specialist jobs:
  • Managed daily operations of retail store, specializing in aftermarket automotive parts.
  • Executed daily operations of brake lathe drum and rotor resurfacing, and MacPherson strut coil spring removal and installation.
  • Tasked with overseeing the daily operations of O'Reilly's Auto Parts' Memphis retail super hub.
  • Assisted store manager with daily operations and ran the store in the manager's absence.
  • Managed financial transactions and bank reconciliation duties Oversaw daily operations and provided training for associates Assisted with merchandise sales and greeted patrons

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34. Overall Operations

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Here's how Overall Operations is used in Retail Service Specialist jobs:
  • Served as an evening supervisor responsible for the overall operations of the business.
  • Maintained sales, appearance, and overall operations of the store.

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35. Customer Base

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Here's how Customer Base is used in Retail Service Specialist jobs:
  • Applied Spanish language skills to acquire and preserve a large Spanish-speaking customer base.

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36. OLD Parts

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Here's how OLD Parts is used in Retail Service Specialist jobs:
  • Stock and sold parts,deliverys,open and close the store

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37. Brake Lathe

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Here's how Brake Lathe is used in Retail Service Specialist jobs:
  • Operate machinery such as a brake lathe and hydraulic hose maker.
  • Resurface rotors and drums using a brake lathe.
  • Brake Lathe Operation, Customer Care, Sales

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38. Depot

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39. Current Sales

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Here's how Current Sales is used in Retail Service Specialist jobs:
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Ticket, arrange, display merchandise and maintain knowledge of current sales and promotions.
  • Make sure customers are aware of current sales

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40. New Merchandise

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Here's how New Merchandise is used in Retail Service Specialist jobs:
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Handled the receiving of new merchandise as well as returning defective merchandise back to the manufacturer.
  • Place new merchandise on display.

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41. Customer Orders

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Here's how Customer Orders is used in Retail Service Specialist jobs:
  • Fill and deliver commercial customer orders.
  • Fill customer orders from stock.

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42. Greeting Customers

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43. New Accounts

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Here's how New Accounts is used in Retail Service Specialist jobs:
  • Processed, updated, and opened new accounts.

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44. External Customers

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Here's how External Customers is used in Retail Service Specialist jobs:
  • Used a hand-held scanning device to audit stores.Provided excellent customer service to internal and external customers and clients.

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45. Walk-In Customers

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Here's how Walk-In Customers is used in Retail Service Specialist jobs:
  • Mix and order automotive paint and products for commercial accounts as well as walk-in customers.
  • Multi-tasked walk-in customers, dealer customers, and call-in customers.

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46. Charge Slips

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47. Credit Card Transactions

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Here's how Credit Card Transactions is used in Retail Service Specialist jobs:
  • Experience working with cash registers and handling large amounts of cash and credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with accuracy.

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48. Company Vehicle

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Here's how Company Vehicle is used in Retail Service Specialist jobs:
  • Make deliveries in company vehicle Compare merchandise invoices to items received, to ensure shipments are correct.

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49. Customer Questions

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Here's how Customer Questions is used in Retail Service Specialist jobs:
  • Provided account information to current and potential customers and assisted in the resolution of customer questions and problems.
  • Responded to customer questions and requests in a prompt and efficient manner.

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50. Telephone Orders

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Here's how Telephone Orders is used in Retail Service Specialist jobs:
  • Filled orders from written and telephone orders, stock requests.
  • Receive and fill telephone orders for parts.

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Retail Service Specialist Jobs

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20 Most Common Skills For A Retail Service Specialist

Customer Service

37.7%

Bank Deposits

9.8%

Auto Parts

8.1%

Retail Store

7.6%

Retail Services

5.7%

Store Appearance

3.1%

Inventory Control

3.0%

Sales Floor

2.9%

Cycle Counts

2.8%

Sales Goals

2.3%

Correct Parts

2.2%

Phone Calls

2.1%

POS

2.0%

Right Parts

1.9%

Retail Customers

1.7%

Customer Complaints

1.6%

Computer System

1.5%

RSS

1.4%

Product Knowledge

1.3%

Special Orders

1.3%
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Typical Skill-Sets Required For A Retail Service Specialist

Rank Skill
1 Customer Service 30.7%
2 Bank Deposits 8.0%
3 Auto Parts 6.6%
4 Retail Store 6.2%
5 Retail Services 4.6%
6 Store Appearance 2.5%
7 Inventory Control 2.5%
8 Sales Floor 2.4%
9 Cycle Counts 2.3%
10 Sales Goals 1.8%
11 Correct Parts 1.8%
12 Phone Calls 1.7%
13 POS 1.6%
14 Right Parts 1.6%
15 Retail Customers 1.4%
16 Customer Complaints 1.3%
17 Computer System 1.2%
18 RSS 1.2%
19 Product Knowledge 1.0%
20 Special Orders 1.0%
21 Company Policies 1.0%
22 Customer Relations 0.9%
23 Inventory Management 0.9%
24 Oversaw 0.9%
25 Replacement Parts 0.9%
26 Parts Needs 0.8%
27 Professional Assistance 0.7%
28 Daily Tasks 0.7%
29 Front Counter 0.7%
30 Automotive Knowledge 0.7%
31 Data Entry 0.7%
32 Safeway 0.6%
33 Daily Operations 0.6%
34 Overall Operations 0.6%
35 Customer Base 0.6%
36 OLD Parts 0.6%
37 Brake Lathe 0.6%
38 Depot 0.5%
39 Current Sales 0.5%
40 New Merchandise 0.5%
41 Customer Orders 0.5%
42 Greeting Customers 0.5%
43 New Accounts 0.5%
44 External Customers 0.5%
45 Walk-In Customers 0.5%
46 Charge Slips 0.4%
47 Credit Card Transactions 0.4%
48 Company Vehicle 0.4%
49 Customer Questions 0.4%
50 Telephone Orders 0.4%
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22,523 Retail Service Specialist Jobs

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