Retail Specialist

Top Retail Specialist Skills

Below we've compiled a list of the most important skills for a Retail Specialist. We ranked the top skills based on the percentage of Retail Specialist resumes they appeared on. For example, 22.1% of Retail Specialist resumes contained Customer Service as a skill. Let's find out what skills a Retail Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Retail Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Retail Specialist jobs:
  • Provided superior level of customer service through accurate and immediate response to inquiries from branches representatives and customers.
  • Participated in Apple leadership development training and education events ensuring exceptional customer service through direct approach and communication
  • Provided quality customer service on a daily basis to ensure customer satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Established and maintained retail standards regarding product mix, quality, merchandising, and customer service.
  • Provided exceptional customer service at a vendor site for clients in an inbound call center environment.
  • Handled many customer service issues such as merchandise returns and collecting outstanding balances if required.
  • Provided stellar customer service, while working in a fast paced call center environment.
  • Provide customer service to clients by receiving orders and service agreements.
  • Specialized in providing customer service support in clothing and shoe department.
  • Cashier, customer service, stocking.
  • Retail Specialist Cashier, Stocking and Customer service representative.
  • Work in a high call volume environment to provide excellent and efficient customer service to Chase and nonChase account holders.
  • Support staff members in English and Spanish by effectively resolving escalated customer service complaints and inquiries.
  • Used retail and customer service skills to present complete and suitable solutions for each customer.
  • Provide customer service Prepare donuts for purchase and delivery Manage cash register
  • Provide "high-end" customer service resulting in closed sales and client satisfaction.
  • Watch and handbag specialist Provided excellent customer service Managed a team with the department
  • Assisted customers with flavor recommendations and personal orders Developed customer service experience Frosted and decorated cupcakes Opening and closing shift duties
  • Retail Sales Payments Equipment Returns Customer Service Billing Specialist

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2. Product Knowledge

high Demand
Here's how Product Knowledge is used in Retail Specialist jobs:
  • Increased customer trust and loyalty by continually ensuring customer satisfaction, quality and product knowledge.
  • Provided excellent customer service by answering customer questions and displaying product knowledge.
  • Developed and gave product knowledge presentations for targeted marketing events.
  • Delivered optimal customer service through professionalism and product knowledge.
  • Demonstrated extensive product knowledge in order to facilitate sales.
  • Share product knowledge with customers while making personal recommendations.
  • Present Product Knowledge Seminars to all major department stores and specialty accounts in 20+ cities in North America and Canada.
  • Respond to customer needs and provide product knowledge classes to store associates as well as performing demonstration classes for customers.
  • Assisted customers with extensive product knowledge, set up window displays, and represented the company during special events
  • Mentored new associates in the key areas of customer service, time management, and product knowledge.
  • Ensured that each guest received outstanding service by providing a friendly environment and solid product knowledge.
  • Utilize customer service skills, basic sales techniques, and product knowledge to deliver complete customer satisfaction
  • Train Home Depot employees in product knowledge, to improve their selling and merchandising skills.
  • Educated store associates on product knowledge, selling points and competitive advantages.
  • Developed relationships with Store Managers, and reported store product knowledge level.
  • Retail of all products and teaching product knowledge to all new students
  • Collaborate with Studio Managers to promote product knowledge and retail training.
  • Maintain continuous product knowledge of various Apple products and services.
  • Increased product knowledge through sales events and employee training.
  • Retail Specialist, responsible for all Sephora locations in the Atlanta market Training In-Store staff; Product knowledge and promotions.

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3. New Merchandise

high Demand
Here's how New Merchandise is used in Retail Specialist jobs:
  • Maintained a strong relationship with these clients by updating them when unique new merchandise arrived or when sales would take place.
  • Assist managers/department leads in setting up new merchandise and displays according to corporate standards.
  • Build and maintain product displays to highlight new merchandise.
  • Stock showroom and unload trucks of new merchandise.
  • Educated employees on new merchandise during seasonal workshops.

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4. Retail Store

high Demand
Here's how Retail Store is used in Retail Specialist jobs:
  • Merchandised retail stores in assigned territory.
  • Field technician for major retail stores in Green Bay area for assembly needs such as bikes, grills, display furniture.
  • Create unique displays that change monthly setting the standard for Under Armour's extensive retail stores throughout the world.
  • Provide customer support for Apple Retail stores including answering product questions, checking inventory, and placing orders.
  • Assisted the retail manager with inventory management of all the retail stores inside of the theme park.
  • Developed new wine programs, promotions and inventories in established wine, beer and spirits retail store.
  • Provide administrative, customer support, and operational support to sales staff in retail stores.
  • Charged with maintaining supply levels for over 150 retail stores across the United States.
  • Conduct daily audits at a retail store chain in Mississippi and Alabama locations.
  • Work from Home position - Support Apple Retail Store customers over phone.
  • Coordinated wine selection, sales, inventory and retail store operations.
  • Perform weekly audits in retail stores in North and South Carolina.
  • Set pricing for all products in retail store.
  • Coordinate signage for all products in retail store.
  • Research new possible product lines for retail store.
  • Helped open and organize an entire retail store.
  • Place all inventory orders for retail store.
  • Integrated sales and merchandising for retail stores.
  • Managed the retail store while setting up business to business meetings to have retail stores carry our products.
  • Processed credit card applications, approved credit limit increases, provided sales authorizations, for retail stores worldwide.

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5. Apple

high Demand
Here's how Apple is used in Retail Specialist jobs:
  • Troubleshooted Apple products and facilitated workshops.
  • Educated and engaged customers through product demonstrations on how Apple products can positively affect their professional and personal lives.
  • Provide a fantastic customer experience by uncovering customer's needs and pairing their needs to Apple's solutions.
  • Called businesses to secure new SMB clients and close sales on Apple products and services.
  • Mentor team - introducing apple culture to new employees and training for new product launches.
  • Trained in Apple customer service, technology, and solutions for personal and business clients.
  • Offered resolution options to customers to include: AppleCare, Genius Bar and repair information.
  • Worked with Apple Business Team as a resource on the floor for business owners.
  • Provide thorough detail description and capabilities of each Apple product to incoming callers.
  • Serve and assist everyday consumers and supporters of Apple and its products.
  • Provided information about Apple products, services, and processed orders.
  • Worked exclusively in selling, repairing and promoting Apple products.
  • Retail sales position informing potential customers and selling Apple products.
  • Completed Apple Core Training and excelled in Fearless Feedback initiatives.
  • Trained in diagnosing issues with mobile Apple Products
  • Facilitate workshops for Apple devices and products.
  • Set up Genius Bar and Apple reservations.
  • Helped resolve issues w/ Apple products.
  • Work from home) Provide callers with inquiries for Apple store and online inventory.
  • Provided award-winning customer service, troubleshooting, and support to Apple customers.

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6. Sales Floor

high Demand
Here's how Sales Floor is used in Retail Specialist jobs:
  • Assisted in revising position manuals during realignment of the sales floor, ensuring a smooth transition.
  • Assisted clients in purchasing needs, cashier, inventory, maintain sales floor, customer service
  • Lead workshop team, manage sales floor, sales, personal training, tech support
  • Reset departments on sales floor as multiple stores are to be set by corporate staff
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Maintained organization within the stock room and on the sales floor.
  • Received, opened, unpacked, and issued sales floor merchandise.
  • Manage employees and teams to complete sales floor tasks i.e.
  • Inventory, maintained sales floor, cashier, customer service
  • Maintained and merchandised sales floor and annual inventory.
  • Maintained work area and followed sales floor standards.
  • Merchandised, restocked and maintained sales floor.
  • Address customer inquiry while on sales floor.
  • Keep sales floor clean and organized.
  • Managed and replenished sales floor.
  • Assist customers on sales floor.
  • Provide customer service on sales floor, technical support Facilitate workshops and individual training on Apple devices and software
  • Communicate inventory discrepancies to management promptly.Provide sales floor support and meet Talbots service standards in all customer contact.
  • Inventory level monitoring Supervision of product delivery and stocking Responsible for proper display of product on the sales floor

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7. Sales Goals

high Demand
Here's how Sales Goals is used in Retail Specialist jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Maintained media departments in Best Buy and Walmart by ordering, stocking, and returning products to reach sales goals.
  • Served as a mentor to help new Crew Members surpass sales goals by offering tried and true methods and practices.
  • Reported regular sales report to keep track of sales achieving consistent increase sales goals from previous year.
  • Set and achieve weekly, monthly and yearly sales goals individually and as a team.
  • Used sales experience, knowledge and competitive spirit to continually exceed established sales goals.
  • Handle disputes in a timely and effective manner while meeting all sales goals.
  • Exceed monthly store sales goals by positioning add on products to customers.
  • Contributed to team success by exceeding team sales goals by 10%.
  • Think outside the box to obtain optimal sales goals and professional acquaintances.
  • Offered great guest service by reaching and exceeding sales goals.
  • Achieved daily sales goals and sales targets.
  • Hit and usually surpass sales goals weekly.
  • Self-directed territory trips planned around sales goals.
  • Achieved or surpassed all sales goals.
  • Meet or exceed sales goals on regular basis, earing department sales associate of the month for consecutive months.
  • Achieve personal sales goals by marketing and selling bank products and services benificial to customer needs.
  • Recognized for exceeding territory,regional and national sales goals.
  • Manage spa operations Achieve sales goals.
  • Exceed sales goals monthly, awarded "Star of the Month" to Top District Sales.

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8. POS

high Demand
Here's how POS is used in Retail Specialist jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Determined where and how our parts and goods had to be displayed within the store to sell as much as possible.
  • Operated POS system to input customers' orders, process credit card transactions, and enter cash amounts received.
  • Write product descriptions and edit photos of inventory to post on store's website and Amazon.
  • Rotated positions within the store to get better knowledge of every aspect of the retail store.
  • Counted inventory, ordered merchandise, reconciled cash and receipts, and made bank deposits.
  • Provided excellent service, earning highly positive feedback from management regarding skills in client relations.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Negotiated with retail merchants to improve product exposure such as shelf positioning and advertising.
  • Processed advanced transactions such as wire transfers; and IRA deposits and withdrawals.
  • Established and maintained connections with clientele via phone, post, and e-mail.
  • Show positive attitude, greet customers, offer information, and enter orders.
  • Maintained a friendly, positive attitude when dealing with distressed customers.
  • Promoted from a teller position to a retail specialist position.
  • Handle cash, deposits, returns, and customer complaints.
  • Position to assist with compliance and transitioning for inherited assets.
  • Post-closed all files to insure accuracy on all documents.
  • Close out register daily and handle cash deposits.
  • Provide feedback both positive or negative to peers.
  • Position of retail specialist working primaraliy in Meijer department stores.

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9. Inventory Control

high Demand
Here's how Inventory Control is used in Retail Specialist jobs:
  • Performed Sales and professional customer service, inventory control retailers and merchandising duties.
  • Participated with inventory control and worked closely with S/R to troubleshoot discrepancies.
  • Assisted with purchase selections, ensured accurate financial transactions, inventory control.
  • Aided in managing inventory control.
  • Retail Sales Duties Included: Sales, customer service, inventory control, administrative assistant.
  • Inventory control, educating customer and staff on products, and product development.
  • Performed usage calculations which led to accurate inventory control of 58 million gallons.
  • Inventory control Provide assistance to other co-workers and maintain store guidelines.
  • Retail Specialist II/Bookstore Process and ship orders for Bookstore website Customer Service Inventory Control

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10. Depot

high Demand
Here's how Depot is used in Retail Specialist jobs:
  • Travel Rep Family Dollar Remodels/ResetsDollar General New Store Set UpsHome Depot Resets
  • Served as Black & Decker primary contact person for the $4.5M volume territory of 8 NW Detroit Home Depot stores.
  • Reset product bays, break-down old displays, and build new displays at Home Depots in Alaska as needed.
  • Completed 3 month store opening project with high recognition from Black & Decker & Home Depot management.
  • Assist Home Depot with bill backs and provide credit according to Stanley Black & Decker guidelines.
  • Executed the maintenance of merchandising fundamentals throughout an eight-store territory for The Home Depot.
  • Managed a territory of 10 Home Depots that annually grossed $3.9 million.
  • Build office equipment as well as maintain at Office Depot and Office Max.
  • Managed large territory in Kentucky and Indiana of eight Home Depot accounts.
  • Service and assemble the furniture at 2 Office Depot Retail Stores.
  • Serviced and maintained 10 Home Depot stores as a vendor representative.
  • Stocked product and maintained product displays in Home Depot stores.
  • Overlooked all Home Depot stores in the South Texas.
  • Manage merchandising programs in Home Depot Stores in territory.
  • Credit and collections of commercial & retail accounts (Home Depot, Lowe's, Menards, etc).
  • Maintain inventory within 11 assigned Home Depots in the Las Vegas and Arizona territories.
  • Maintained 15 Home Depot stores w/ inventory management & Sales.

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11. Phone Calls

high Demand
Here's how Phone Calls is used in Retail Specialist jobs:
  • Perform front desk receptionist duties welcome customers, phone calls and assistance sales of durable medical Goods.
  • Answered dealer and customer phone calls for retail and lease accounts to facilitate new and existing contracts.
  • Provided telephone coverage for customers and dealers around the country and screened telephone calls for management teams.
  • Worked in administration; answered all phone calls and scheduled meetings.
  • Answer phone calls and assist in customer needs.
  • Received and directed incoming phone calls.
  • Responded to emails and phone calls promptly Trained new hires to perform the daily responsibilities
  • Received phone calls inquiries and helped solving problems.
  • Experience in Sales, Answering Phone Calls, Customer Service, Handling and Organizing Merchandise.

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12. Special Projects

high Demand
Here's how Special Projects is used in Retail Specialist jobs:
  • Perform special projects; communicate customer needs and objectives as assigned by the Unit and/or Sales Manager.
  • Assisted with special projects or events as assigned by management on certain scheduled days and times.
  • Worked on a small special projects team to implement changes to the internal search engine.
  • Perform special projects, communicating customer needs, objectives as assigned by Manager.
  • Remodel, resets, product demonstrations, coupons and special projects.
  • Perform special projects as assigned by supervisor or Sales Manager.
  • Assist Conservation Team and Tax Qualified Unit on special projects.
  • Assisted in department audits and special projects when needed.
  • Perform special projects, communicating customer needs and objectives.
  • Handle special projects as assigned my management.
  • Perform Special Projects Assigned by Unit Manager in a Timely Manner.

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13. New Accounts

high Demand
Here's how New Accounts is used in Retail Specialist jobs:
  • Assisted new and existing customers by providing information about and establishing new accounts.
  • Meet a personal, monthly and yearly goal of solicited products that are offered, new accounts and loans completed.
  • Included opening new accounts, processing loan requests, resolving customer issues and making product line referrals as appropriate.
  • Open new accounts, preform account maintenance, and open IRA accounts.
  • Support customers in opening new accounts and upgrading existing service.
  • Created in depth training programs for new accounts.
  • Completed pre-surveys in existing and new accounts for company research and analysis.
  • Conduct pre and post calls on new accounts.
  • Processed teller transactions Opened new accounts Processed account maintenance Generated sales referrals Reconcile accounts with customers

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14. Monetary Transactions

high Demand
Here's how Monetary Transactions is used in Retail Specialist jobs:
  • Managed monetary transactions and responsible for closing money drawers after each business day.
  • Perform personal banker and teller duties including processing monetary transactions for clients.
  • Completed monetary transactions with customers and promote Aquarium specials.

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15. Store Level Information

average Demand
Here's how Store Level Information is used in Retail Specialist jobs:
  • Collected store level information and transmitted collected data daily via internet.

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16. Technical Support

average Demand
Here's how Technical Support is used in Retail Specialist jobs:
  • Communicated effectively to provide exceptional customer service, delivered value, provided technical support and problem solved while generating revenue.
  • Conduct internal training to all groups; Professional Services, Technical Services, Quality Assurance, Documentation and Technical Support.
  • Communicate with marketing, consulting, development, testing and technical support teams on product issues and enhancements.
  • Greet Customers Computer Sales Specialist In store Technical support Over the phone technical support.
  • Provide store technical support for all retail outlets with in the San Joaquin Valley.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provide technical support via telephone.

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17. Data Entry

average Demand
Here's how Data Entry is used in Retail Specialist jobs:
  • Experienced with clerical work such as data entry, data filing, phone work, etc.
  • Prepare weekly schedule and data entry.
  • Performed data entry of lease and retail credit applications for the New England area..
  • Worked effectively independently and with TRAC team Data entry, data transfer Detail oriented, excellent customer service Merchandiser
  • Scan items at Walmarts, enter data to handheld device, and also data entry to computer.

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18. Reset

average Demand
Here's how Reset is used in Retail Specialist jobs:
  • Contributed to the implementation of promotional programs by resetting and updating product placement to increase revenue levels in a saturated market.
  • Executed daily operations of Resets.
  • Reset using plan-o-grams ensuring that all listed products are in distribution, and arranged on shelf according to POG.
  • Remove and Install resets for department in stores; install point of purchase materials in stores.
  • Represented all P&G products ensuring full distribution, also past duties consisted of MOD resets
  • Perform various audits, resets, and stocking at Wal-Mart stores throughout the Metro Detroit area.
  • Coordinated all merchandising/reset efforts, to include eye catching displays and proper placement of POS.
  • Reset projects through plan-o-grams for clients to promote sales of products through in store displays.
  • Conducted training sessions, participated in store resets and provided visual display support.
  • Job duties of resetting of merchandise in all areas of stores.
  • Construct new projects and reset construction beams and Plano gram.
  • Assist store department manager with modular resets as needed.
  • Build small and large displays, reset bays, and end caps.
  • Headed up team of broker merchandisers at Albertson's resets which expedited store completion by 22%.
  • Confirm schedules, reset dates & pre-walks with store managers and staff members.
  • Served as Retail Merchandiser for Walgreens, including resetting to plan-o-gram.
  • Work in Ingles Supermarkets resetting grocery and dairy products.
  • Reset sections of stores by planagrams per giant.
  • Executed planograms, resets & displays.
  • Store Set ups and Resets * Account Maintenance * Order Entry

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19. Customer Complaints

average Demand
Here's how Customer Complaints is used in Retail Specialist jobs:
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Resolved customer complaints regarding sales and service concerns
  • Resolve customer complaints via phone, email or social media.
  • Mastered Point of Sale software and resolved customer complaints.
  • Resolve customer complaints via phone remotely from home.
  • Handle and resolve customer complaints.
  • Resolve customer complaints via phone.
  • Formulated pricing on merchandise according to requirements for profitability store operations Answered customer complaints and inquiries.
  • Resolved customer complaints and customer special orders as needed * Assisted in all departments when needed, including cashiering

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20. Inventory Management

average Demand
Here's how Inventory Management is used in Retail Specialist jobs:
  • Conduct weekly and quarterly inventory management.
  • Inventory management experience including management assistance.
  • Selected into employer s Management Training Program Responsible for store and territory sales, inventory management, account relationship management.
  • Inventory Management Established, revised, and maintained appropriate stock levels for retail items, supplies, and display materials.
  • Helped customers with retail item selection Assisted with inventory management Provided great customer care

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21. Company Policies

average Demand
Here's how Company Policies is used in Retail Specialist jobs:
  • Answered telephone inquiries and provide information in accordance with company policies.
  • Followed company policies and procedures.
  • Trained and assisted Cable Store Professionals regarding customer services issues, computer system questions, and company policies and procedures.
  • Train team members on company policies, procedures, and how to deliver quality customer service.
  • Know and follow all Company Policies, Receiving Procedures and Receiving Room Standards.
  • Open, close, and revise account changes in accordance to company policies.
  • Coached and mentored new employees in customer service processes and company policies.
  • Reduced shrink and losses by executing company policies and procedures.
  • Maintained merchandise stock, presentation and store cleanliness.WALMART .Complied with all company policies and procedures.

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22. Special Events

average Demand
Here's how Special Events is used in Retail Specialist jobs:
  • Communicate and coordinate special events.
  • Assisted with special events, fundraisers, hosted birthday parties, gave tours, and tabled at community events.
  • Trained personnel & Represented company at trade shows and conferences & participated in sales promotions and special events.
  • Process orders, manage register, sales and participated in annual merchandising, trade-shows and special events
  • Collected customer contact information for future store promotions, special events, and information.
  • Provided support to account executives, regional offices and at national special events.
  • Traveled U.S. to golf and special events providing club fitting and building.
  • Participated in sales promotional and special events and trade shows.
  • Conducted training with managers and store associates Participated in sales promotions and special events.

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23. Shelf Tags

average Demand
Here's how Shelf Tags is used in Retail Specialist jobs:
  • Scanned shelf tags and products via hand-held computer and scanner.
  • Scan shelf tags and products with hand-held scanner.
  • Scanned shelf tags and input data.
  • Scan shelf tags and products.
  • Scan shelf tags, via handheld scanners collecting accurate store level information for an assigned territory.
  • Use Motorola Mobile Computer to scan shelf tags and compare product UPCs to verify correct placement.

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24. Retail Environment

average Demand
Here's how Retail Environment is used in Retail Specialist jobs:
  • Managed excellent customer relationships and helped coordinate inventory in busy retail environment.
  • Greet customers and efficiently process transactions within busy, fast-passed retail environments.
  • Provided customer service in a retail environment.
  • Lead teams of 30+ individuals to reset retail environments under strenuous deadlines and parameters.
  • Provide customer service (product and technical support) in a fast-paced retail environment.
  • Assist in encouraging customers to select and purchase products in a retail environment.
  • Assess retail environment and align resources in accordance with store objectives.
  • Research and evaluate new technologies for the retail environment.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Work collaboratively with team members and multi-task in a fast paced retail environment.

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25. Product Placement

average Demand
Here's how Product Placement is used in Retail Specialist jobs:
  • Maintained point of purchase, POP materials, price signage, collecting, reporting detailed product placement and stock level information.
  • Volunteered for and assisted the Back of House Team with inventory cycle and product placement practices.
  • Worked with product vendors on sales strategies, product placement, and reported trends.
  • Achieved 97% product placement success in assigned territory.
  • Tracked store orders, inventory control and product placement for 50 stores throughout the Greater Los Angeles Area.

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26. Store Personnel

average Demand
Here's how Store Personnel is used in Retail Specialist jobs:
  • Negotiated advertising hired and trained all store personnel.
  • Partnered with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes and build an effective working relationship.
  • Develop and sell all key store personnel on major principal objectives such as brand information, shelf standards, etc.
  • Work with store personnel to ensure that product is correctly displayed and clean.
  • Work with store personnel to provide maximum exposure of P&G products.
  • Exceed goal sales by building productive relationship with in store personnel.
  • Trained store personnel on products and services.
  • Arranged POP placement, set planograms and inventory control, built relationship with store personnel.

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27. Acosta

average Demand
Here's how Acosta is used in Retail Specialist jobs:
  • Submitted expense reports for reimbursement as established by Acosta standards.
  • Learned to coordinate not only between the different stores I was required to visit but between Acosta and Wal-Mart.

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28. Stock Shelves

average Demand
Here's how Stock Shelves is used in Retail Specialist jobs:
  • Process orders, ensure product quality, stock shelves and product displays while providing courteous and prompt assistance to customers.
  • Stock Shelves, Set up displays, Replenish Inventory, Document time and travel expenses.
  • Stock shelves & mark prices on items & take inventory, on as needed basis.
  • Stock shelves and product displays and ensure inventory is updated and ordered.
  • Stock shelves, counters and tables with merchandise.
  • Processed shipments and maintained organized stock shelves.
  • Maintain store appearance and stock shelves as needed
  • Keep store clean and restock shelves.
  • Stock shelves and price items.
  • Review daily inventory and place orders of merchandise directly with vendors Receive merchandise and stock shelves while maintaining attractive displays.
  • Stock shelves and restock products.
  • Assemble and/or prepare products for daily sales Stock shelves, counters, or tables with merchandise Clean and organize merchandise

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29. Customer Orders

average Demand
Here's how Customer Orders is used in Retail Specialist jobs:
  • Monitor online activity and troubleshoot issues with customer orders.
  • Provide support in pick-up and delivery of products according to customer orders.
  • Handled customer orders by phone, online and inter-store transfers as needed, including actual shipments to customers and/or stores.
  • Recorded customer orders and repeatedthem back in a clear, understandable manner.
  • Greet customers File customer orders Other duties as assigned
  • Greet customers Drive thru duties File customer orders Keep food prep area clean Prepare food Other duties as assigned

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30. Company Standards

low Demand
Here's how Company Standards is used in Retail Specialist jobs:
  • Train new and existing staff to meet company standards and daily goals.
  • Stocked and maintained product display in acquiescence with company standards.

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31. Trade Shows

low Demand
Here's how Trade Shows is used in Retail Specialist jobs:
  • Planned and represented DRY Soda in both business-to-business and business-to- consumer trade shows and promotional events.
  • Conducted product demonstrations for region-wide contractor trade shows.
  • Conducted store visits, worked industry trade shows, planned and executed training campaign events in Florida.
  • Marketed meat, deli and general merchandise product by introductory calls, store visits and trade shows.
  • Oversee all facets of 25 annual dealer events, trade shows, and marketing shows.
  • Organized, planned, and set-up key trade shows and distributor shows.
  • Participated and helped implement trade shows and marketing events.
  • Planned and conducted events and trade shows.
  • Attended and worked trade shows.
  • Attended many national consumer electronic trade shows, specific product trainings and seminars for personal development.

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32. Powerpoint

low Demand
Here's how Powerpoint is used in Retail Specialist jobs:
  • Collaborated with board members to prepare PowerPoint presentations and other written reports and presented concepts to management.
  • Presented PowerPoint presentations and financial analysis to store managers and key decision makers.
  • Utilized various electronic applications; spreadsheets, databases, word processing, PowerPoint and other industry applications.
  • Have a strong understanding of how to deliver concise product presentations through the use of Microsoft Powerpoint.
  • Maintained planogram integrity Audit RTV's for credit Created weekly sales reports and recaps using MS Word, PowerPoint and Excel.

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33. Customer Questions

low Demand
Here's how Customer Questions is used in Retail Specialist jobs:
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Provide technical responses to customer questions regarding computers, printers and Internet services.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Performed administrative tasks such as phone bids and customer questions and concerns.
  • Answered customer questions and concerns about the various respective retail products.
  • Demonstrated drive & enthusiasm while handling customer questions and inquiries.
  • Answered customer questions, handled return customer problems and services.
  • Responded to customer questions concerning retail and lending products.
  • Obtain ongoing training on nutraceutical/nutrition industry in order to address and handle customer questions and requests.

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34. Mac

low Demand
Here's how Mac is used in Retail Specialist jobs:
  • Serve as facilitator of discussions among hospital, contract pharmacy and wholesaler to prevent potential obstacles in implementation.
  • Position required multitasking between administrative duties and embroidery machine operation.
  • Operated a computerized cashier machine.
  • Provide protection solutions for clients by monitoring inventory, entry and exit points, safes, and point-of-service machines.
  • Worked comfortably in a crowded setting, becoming one of the top sellers of Mac Computers in the store.
  • Raised the efficiency rate of each machine by 45 % through relocation and matching machine type with customer need.
  • Answer customer phone calls regarding product questions, including services for machines under warranty.
  • Managed the vending program for 700 locations (1300 machines).
  • Verify and set post office stamp-vending machines and postage meters.
  • Worked with raw food products and heavy culinary machinery.
  • Operated the cash register and credit card machines.
  • Answered inquires on all Apple products (Macs, iPhone, iPad, etc.)
  • Demonstrate exceptional customer service skills Operate forklift and other heavy machinery
  • Checked with phone reservationists, and answered machine messages to assure that all reservations were noted.
  • Relocated to Macy's and performed sales, mark downs and merchandizing in Petite Department.
  • Worked in Macy's Ready to Wear Traditional and Neo-traditional Collection Better Sports Wear.
  • Provide excellent service while educating customers on the various machines, including warranty coverage.
  • Performed multi-function operation of store console, lottery and money order machines.
  • Operated Opex machinery that accurately extract approximately 1200 envelopes per hour Worked in team setting to ensure that payments were accurately applied
  • Managed customer needs and exceeded expectations by utilizing the Macys service standard and Coty Prestige guidelines.

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35. Greeting Customers

low Demand
Here's how Greeting Customers is used in Retail Specialist jobs:
  • Perform customer service functions, such as greeting customers, assisting with their needs, and shoplifting prevention.
  • Retail Specialist: Greeting customers as well as offering information about products and services.

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36. Date Codes

low Demand
Here's how Date Codes is used in Retail Specialist jobs:
  • Perform such duties as checking date codes, ensuring adherence to approved plan-o-gram.

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37. Special Orders

low Demand
Here's how Special Orders is used in Retail Specialist jobs:
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Placed special orders and called other stores to find desired items.

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38. Online Orders

low Demand
Here's how Online Orders is used in Retail Specialist jobs:
  • Prepare online orders for shipment, including packaging and the arrangement for pick up.
  • Review, process payment, package, and mail online orders.
  • Place online orders and reserve in store pickups for customers.
  • Handled all online orders and wholesale orders.
  • Answer all phone calls Help guest complete all online orders Respond to emails and transfer calls

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39. Full Distribution

low Demand
Here's how Full Distribution is used in Retail Specialist jobs:
  • Maintain full distribution and display of products in assigned accounts.
  • Attend monthly and bi-weekly conference calls with team and Nestle RSR Maintain full distribution and displays of product in assigned accounts.

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40. Wal-Mart

low Demand
Here's how Wal-Mart is used in Retail Specialist jobs:
  • Configured RPAS module for various retailers, including Wal-Mart, Maurice's, and Dress Barn.
  • Established a rapport with both clients (Wal-Mart and Sprint), customers and associates.
  • Traveled Central Michigan to a large variety of Wal-Mart stores on a daily basis.
  • Utilized hand held and interacted with various management to adhere to many Wal-Mart policies.
  • Demonstrated and promoted food products at Wal-Mart stores by handing out samples to customers
  • Retail Coverage Specialist for all Wal-Mart Stores IMPACT Retail Service Merchandiser.
  • Do weekly reporting for the Wal-Mart account.
  • Perform various audits at several Wal-Mart locations.
  • Provided services to clients of Wal-Mart.
  • Played a critical role in the relationship between Wal-Mart and Marketsource.

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41. Retail Accounts

low Demand
Here's how Retail Accounts is used in Retail Specialist jobs:
  • Experienced in familiarizing retail accounts and distributor personnel with current and seasonal programs.
  • Processed foreign draft requests and reconciled international retail accounts.
  • Achieved $1.5 million dollar quota with independent Mitsubishi retail accounts in southern Texas and Louisiana.
  • Called on national retail accounts with a focus on establishing and maintaining strong relationships with customers.
  • Manage distribution, product presentation, merchandising and promotional objectives for 190 retail accounts.
  • Lead Retail Specialist Atlantic Region Representative, managing six major retail accounts.

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42. Current Sales

low Demand
Here's how Current Sales is used in Retail Specialist jobs:
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintained knowledge of current sales and promotions and organized fashion shows in store and for outside events.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Maintain knowledge on current sales and promotion.

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43. Weekly Basis

low Demand
Here's how Weekly Basis is used in Retail Specialist jobs:
  • Inventoried all merchandise on a weekly basis, and reported product performance to corporate.
  • Visit stores on weekly basis.

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44. Bank Deposits

low Demand
Here's how Bank Deposits is used in Retail Specialist jobs:
  • Prepare daily bank deposits, reconciling vouchers and department charges.
  • Piloted cash register and bank deposits.

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45. Stock Display

low Demand
Here's how Stock Display is used in Retail Specialist jobs:
  • Rotate stock, clean and stock display and price merchandise as appropriate.
  • Rotate stock, clean and stock display and price merchandise as appropriate.Designed displays to make the store experience interactive and engaging.

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46. Revenue Growth

low Demand

47. Retail Customers

low Demand
Here's how Retail Customers is used in Retail Specialist jobs:
  • Interact with retail customers to raise awareness of brands and educate customers about targeted products, leading to increased product sales.
  • Assisted retail customers and sales department with parts and accessory needs.
  • Visit retail customers including national, regional, and strategic accounts.
  • Delivered quality spiral cut hams to retail customers Managed customer orders and deliveries Led store closings

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48. Positive Attitude

low Demand
Here's how Positive Attitude is used in Retail Specialist jobs:
  • Provide excellent customer service through proficiency and positive attitude.
  • Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
  • Show positive attitude to company and associates.

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49. Enhance Customer Service

low Demand
Here's how Enhance Customer Service is used in Retail Specialist jobs:
  • Delivered product workshops to enhance customer service utilization.
  • Train new hires to enhance customer service and increase profits through selling.
  • Implement managerial strategies designed to enhance customer service and drive store sales.
  • Strategized to enhance customer service, drive store sales and enhance profitability.

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50. Customers Needs

low Demand
Here's how Customers Needs is used in Retail Specialist jobs:
  • Identified customers and business customers needs in order to recommend them the perfect solution for their business or personal needs.
  • Assisted customers in a fast paced atmosphere and put the customers needs first.
  • Offer goods that would fit customers needs.

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20 Most Common Skill for a Retail Specialist

Customer Service26.1%
Product Knowledge20.3%
New Merchandise14.9%
Retail Store10.3%
Apple3.8%
Sales Floor3.1%
Sales Goals3.1%
POS2.4%

Typical Skill-Sets Required For A Retail Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22.1%
22.1%
2
2
Product Knowledge
Product Knowledge
17.1%
17.1%
3
3
New Merchandise
New Merchandise
12.6%
12.6%
4
4
Retail Store
Retail Store
8.7%
8.7%
5
5
Apple
Apple
3.2%
3.2%
6
6
Sales Floor
Sales Floor
2.7%
2.7%
7
7
Sales Goals
Sales Goals
2.6%
2.6%
8
8
POS
POS
2.1%
2.1%
9
9
Inventory Control
Inventory Control
2%
2%
10
10
Depot
Depot
1.5%
1.5%
11
11
Phone Calls
Phone Calls
1.2%
1.2%
12
12
Special Projects
Special Projects
1.2%
1.2%
13
13
New Accounts
New Accounts
1.2%
1.2%
14
14
Monetary Transactions
Monetary Transactions
1%
1%
15
15
Store Level Information
Store Level Information
1%
1%
16
16
Technical Support
Technical Support
1%
1%
17
17
Data Entry
Data Entry
0.9%
0.9%
18
18
Reset
Reset
0.9%
0.9%
19
19
Customer Complaints
Customer Complaints
0.8%
0.8%
20
20
Inventory Management
Inventory Management
0.8%
0.8%
21
21
Company Policies
Company Policies
0.8%
0.8%
22
22
Special Events
Special Events
0.7%
0.7%
23
23
Shelf Tags
Shelf Tags
0.7%
0.7%
24
24
Retail Environment
Retail Environment
0.7%
0.7%
25
25
Product Placement
Product Placement
0.6%
0.6%
26
26
Store Personnel
Store Personnel
0.6%
0.6%
27
27
Acosta
Acosta
0.6%
0.6%
28
28
Stock Shelves
Stock Shelves
0.6%
0.6%
29
29
Customer Orders
Customer Orders
0.6%
0.6%
30
30
Company Standards
Company Standards
0.6%
0.6%
31
31
Trade Shows
Trade Shows
0.6%
0.6%
32
32
Powerpoint
Powerpoint
0.6%
0.6%
33
33
Customer Questions
Customer Questions
0.5%
0.5%
34
34
Mac
Mac
0.5%
0.5%
35
35
Greeting Customers
Greeting Customers
0.5%
0.5%
36
36
Date Codes
Date Codes
0.5%
0.5%
37
37
Special Orders
Special Orders
0.5%
0.5%
38
38
Online Orders
Online Orders
0.5%
0.5%
39
39
Full Distribution
Full Distribution
0.5%
0.5%
40
40
Wal-Mart
Wal-Mart
0.5%
0.5%
41
41
Retail Accounts
Retail Accounts
0.4%
0.4%
42
42
Current Sales
Current Sales
0.4%
0.4%
43
43
Weekly Basis
Weekly Basis
0.4%
0.4%
44
44
Bank Deposits
Bank Deposits
0.4%
0.4%
45
45
Stock Display
Stock Display
0.4%
0.4%
46
46
Revenue Growth
Revenue Growth
0.4%
0.4%
47
47
Retail Customers
Retail Customers
0.4%
0.4%
48
48
Positive Attitude
Positive Attitude
0.4%
0.4%
49
49
Enhance Customer Service
Enhance Customer Service
0.4%
0.4%
50
50
Customers Needs
Customers Needs
0.4%
0.4%

122,062 Retail Specialist Jobs

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