Retail supervisor job description
Updated March 14, 2024
8 min read
A retail supervisor is a management-level employee responsible for the oversight of a store's products, processes, and employees. Their duties also include managing product displays, analyzing market trends and implementing results to better sales, and helping customers make decisions and solve problems.
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Example retail supervisor requirements on a job description
Retail supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in retail supervisor job postings.
Sample retail supervisor requirements
- At least 2 years of experience in a retail environment
- Ability to manage and train a team
- Strong communication and interpersonal skills
- Knowledge of sales strategies and techniques
Sample required retail supervisor soft skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Positive attitude and ability to motivate others
- Excellent organizational skills
- Ability to adapt to change and embrace new technologies
Retail supervisor job description example 1
Meijer retail supervisor job description
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Care.com/back-up care assistance Team member discount Development programs for advancement and career growth
Please review the job profile below and apply today!
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
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What You'll be Doing:
Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.Responsible for staffing, selection and hiring to achieve staffing needs.Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.Documents and applies disciplinary actions and makes recommendations concerning discharge.Responsible for P&L, achieving sales and maintaining shrink for the department.Models exceptional, fast and friendly customer service.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Promotes a safe work environment.Reliable and consistent attendance required.Performs other duties as assigned.
What You Bring with You (Qualifications):
High school diploma or its equivalent required.2-3 years of related retail experience.One year of management experience.Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict and by addressing root cause issues.Demonstrated ability to manage multiple tasks.Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.Successful completion of all required certifications.
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Meijer Rewards
Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Care.com/back-up care assistance Team member discount Development programs for advancement and career growth
Please review the job profile below and apply today!
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
.
What You'll be Doing:
Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.Responsible for staffing, selection and hiring to achieve staffing needs.Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.Documents and applies disciplinary actions and makes recommendations concerning discharge.Responsible for P&L, achieving sales and maintaining shrink for the department.Models exceptional, fast and friendly customer service.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.Communicates the Meijer Friendly Initiative in all team meetings and conversations.Promotes a safe work environment.Reliable and consistent attendance required.Performs other duties as assigned.
What You Bring with You (Qualifications):
High school diploma or its equivalent required.2-3 years of related retail experience.One year of management experience.Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict and by addressing root cause issues.Demonstrated ability to manage multiple tasks.Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.Successful completion of all required certifications.
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Retail supervisor job description example 2
Whole Foods Market retail supervisor job description
- 12+ months retail experience.
Physical Requirements / Working Conditions:
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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Retail supervisor job description example 3
Levi Strauss & Co. retail supervisor job description
You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's , Dockers , Denizen and Signature by Levi Strauss & Co.™
Supervisor contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.
About the Role
Creates a high energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates, supervising and providing consistent coaching on sales training process in order to ensure the highest level of service and sales.Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store manager on elevated consumer issues Participates in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other associate responsibilities.Partner with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent. Deliver formal performance feedback in partnership with store management Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.Works with the Store Manager, and/or Associate Manager and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily Supervises store team in the absence of another member of management.Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management
About You
Enjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environment You are a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.Is self-starter with a growth mindset, enjoys learning new tools and adaptable to new initiatives Progressive retail leadership experience and proven skills in supervising, coaching and training Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts Ability to perform all essential job functions and able to lift up to 40 pounds. While performing the duties of the job the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear. The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Must have reliable transportation High school diploma or GED preferred
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.Five hours of paid volunteer time per month with nonprofit organizations Product discount of 60% off regular-price merchandise Paid Family Leave
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
EOE M/F/Disability/Vets
LOCATION
Arvin, CA, USA
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's , Dockers , Denizen and Signature by Levi Strauss & Co.™
Supervisor contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.
About the Role
Creates a high energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates, supervising and providing consistent coaching on sales training process in order to ensure the highest level of service and sales.Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store manager on elevated consumer issues Participates in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other associate responsibilities.Partner with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent. Deliver formal performance feedback in partnership with store management Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.Works with the Store Manager, and/or Associate Manager and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily Supervises store team in the absence of another member of management.Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management
About You
Enjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environment You are a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.Is self-starter with a growth mindset, enjoys learning new tools and adaptable to new initiatives Progressive retail leadership experience and proven skills in supervising, coaching and training Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts Ability to perform all essential job functions and able to lift up to 40 pounds. While performing the duties of the job the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear. The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Must have reliable transportation High school diploma or GED preferred
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.Five hours of paid volunteer time per month with nonprofit organizations Product discount of 60% off regular-price merchandise Paid Family Leave
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
EOE M/F/Disability/Vets
LOCATION
Arvin, CA, USA
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.
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Updated March 14, 2024
Updated March 14, 2024