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Retail supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Keith Hassell

Below we've compiled a list of the most critical retail supervisor skills. We ranked the top skills for retail supervisors based on the percentage of resumes they appeared on. For example, 7.9% of retail supervisor resumes contained pos as a skill. Continue reading to find out what skills a retail supervisor needs to be successful in the workplace.

15 retail supervisor skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail supervisors use pos:

Earned Six Sigma Certification at Yellow Belt, (POS, and Quality Control) to support top performance.
Utilized Micros POS and proprietary software to track sales, maintain inventory, and project future budgets.

2. Cash Handling

Here's how retail supervisors use cash handling:

Inventory and sales tracking, cash handling, change order for cashiers, management of utility cleanliness and work prep area.
Cash handling, Supervise 6- 15, inventory, Ordering, Daily reports, Stocking, Deposits, Safety Team

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail supervisors use product knowledge:

Trained and managed 10+ associates and achieved significant improvements in their productivity and product knowledge.
Trained spa staff in product knowledge and sales techniques, and maintained inventory for professional use, retail sales and presentation.

4. Cleanliness

Here's how retail supervisors use cleanliness:

Maintained restaurant cleanliness, and delegate restaurant duties as necessary.
Prepared food and ensured cleanliness of work area as well as served as a retail sales associate in the gift shop.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how retail supervisors use sales floor:

Produce guest satisfaction with beneficial results through accurate and effective sales floor management.
Oversee sales floor and production area, track production and sales, inventory, associate training, merchandising, customer service.

6. Wine

Here's how retail supervisors use wine:

Managed 3 Supermarket & 1 C-store rep selling beer & wine, over 10 merchandisers and 1 merchandiser supervisor.
Obtain knowledge of products (such as wine and ingredients in food).

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7. Work Ethic

Here's how retail supervisors use work ethic:

Conceptualized/implemented company's successful Top Gun Program that acknowledged personnel's dedication and work ethic.
Monitored employee's work ethic abilities and authorizing standard company policy guidelines.

8. Retail Store

Here's how retail supervisors use retail store:

Audited retail stores and conducted recaps of market conditions offering solutions on how to improve market conditions and overall retail effectiveness.
Oversee all operational aspects of retail store closing sale projects designed to maximize sales while minimizing sale-related expenses.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how retail supervisors use payroll:

Performed management operations flawlessly and economically scheduled employees, while maintaining weekly payroll.
Monitored and submitted weekly payroll and expense reports with modifications when needed.

10. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how retail supervisors use loss prevention:

Implemented tighter loss prevention controls through enforcing policies and procedures and advanced training on recognition and deterrent methods.
Recommend improvements in Loss Prevention, Safety and Workers Compensation programs.

11. Sales Associates

Here's how retail supervisors use sales associates:

Address and handle any employee conflicts as they arise, conduct interviews, and train new sales associates and supervisors.
Identify deficiencies in skills among managed sales associates, improve individual capabilities through coaching, development and training.

12. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail supervisors use retail sales:

Managed/Trained 3 retail sales reps that have earned the Over Achiever Award, since the establishment of the award in 2010.
Promoted to manage a team of Retail Sales Merchandisers for assigned client (M&M Mars & Wrigley).

13. Store Management

Here's how retail supervisors use store management:

Provided excellent customer service and developed a professional working relationship with store management.
Foster cohesive relationships with store management, Retail Representatives and office staff.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how retail supervisors use customer service:

Communicated accurately with customer service manager and technicians to establish time commitments that met Firestone's standards and exceed customer requirements.
Time management, efficiency, and organizational skills were a daily integral part of operations including outstanding customer service.

15. Basic Math

Here's how retail supervisors use basic math:

Operate the register, answer calls and perform basic mathematic skills.

5 Retail Supervisor resume examples

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What skills help Retail Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on retail supervisor resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What technical skills for a retail supervisor stand out to employers?

Keith Hassell

Executive Director of Career & Professional Development, Sacred Heart University

Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart. Sacred Heart University has recently launched a remote work certification, which houses three modules - focusing on the remote worker, the remote team and the remote leader, providing the tools and resources to comfortably leverage and utilize virtual platforms at various organizations. Additional specialized training, certifications and more are great selling tools pending on the specific area of interest. Certifications are common in areas such as project management, sales, IT/network/software, Google application and more. The candidate needs to think, "What can I do that is beyond my coursework to show I am passionate about my field? How do I make myself stand out?" Certifications is an attainable way to do this.
In addition, soft skills continue to be equally important in today's job market. NACE (the National Association of Colleges and Employers) identified seven core competencies that employers seek from entry level candidates which include critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work ethic, career management and global/intercultural fluency.

Do you want to know more?

List of retail supervisor skills to add to your resume

The most important skills for a retail supervisor resume and required skills for a retail supervisor to have include:

POS
Cash Handling
Product Knowledge
Cleanliness
Sales Floor
Wine
Work Ethic
Retail Store
Payroll
Loss Prevention
Sales Associates
Retail Sales
Store Management
Customer Service
Basic Math
Quality Execution

Ladders
HR
Retail Environment
Store Operations
Employee Training
Inventory Control
PET
Cash Management
Competitive Knowledge
Exceptional Guest
Excellent Guest
Customer Satisfaction
Inventory Management
Retail Operations
Retail Associates
Retail Locations

Expense Reports
Bank Deposits
Food Safety
Store Audits
Merchandise Displays
Sales Reports
Customer Complaints
Customer Inquiries
Gift Shop
Performance Reviews
Customer Relations
Cash Drawers
Sales Targets
Upselling

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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