How To Become A Retention Representative: What It Is and Career Path

What is a retention representative and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a retention representative. For example, did you know that they make an average of $24.4 an hour? That's $50,753 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreRetention RepresentativeUS Average

Salary

4.0

Avg. Salary $50,753

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.73%

Asian 6.14%

Black or African American 11.66%

Hispanic or Latino 21.13%

Unknown 5.40%

White 54.94%

Gender

female 61.48%

male 38.52%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a retention representative

Explore retention representative education requirements

Most common retention representative degrees

Bachelor's

37.0 %

High School Diploma

26.6 %

Associate

21.7 %

Start to develop specific retention representative skills

Skills	Percentages
Product Knowledge	21.98%
Customer Service	14.92%
Outbound Calls	6.81%
CSG	4.91%
Customer Retention	3.53%

Complete relevant retention representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New retention representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a retention representative based on U.S. Bureau of Labor Statistics data and data from real retention representative resumes.

Research retention representative duties and responsibilities

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Prepare your retention representative resume

When your background is strong enough, you can start writing your retention representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a retention representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable retention representative resume templates

Build a professional retention representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your retention representative resume.

Apply for retention representative jobs

Now it's time to start searching for a retention representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do retention representatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Retention representative reviews

A zippia user wrote a review on Mar 2022

Cons

Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in

A zippia user wrote a review on Apr 2020

Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.

A zippia user wrote a review on Dec 2019