Retention Representative Overview

There are certain skills that many retention representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a retention representative, we found that a lot of resumes listed 13.5% of retention representatives included product knowledge, while 13.4% of resumes included customer service, and 10.4% of resumes included internet. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the retention representative job title. But what industry to start with? Most retention representatives actually find jobs in the finance and telecommunication industries.

If you're interested in becoming a retention representative, one of the first things to consider is how much education you need. We've determined that 29.7% of retention representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of retention representatives have master's degrees. Even though some retention representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a retention representative. When we researched the most common majors for a retention representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on retention representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a retention representative. In fact, many retention representative jobs require experience in a role such as customer service representative. Meanwhile, many retention representatives also have previous career experience in roles such as cashier or sales associate.