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Working as a Retention Representative

There is more than meets the eye when it comes to being a retention representative. For example, did you know that they make an average of $23.22 an hour? That's $48,289 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Retention Representative Do

There are certain skills that many retention representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a retention representative, we found that a lot of resumes listed 13.5% of retention representatives included product knowledge, while 13.4% of resumes included customer service, and 10.4% of resumes included internet. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the retention representative job title. But what industry to start with? Most retention representatives actually find jobs in the finance and telecommunication industries.

How To Become a Retention Representative

If you're interested in becoming a retention representative, one of the first things to consider is how much education you need. We've determined that 29.7% of retention representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of retention representatives have master's degrees. Even though some retention representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a retention representative. When we researched the most common majors for a retention representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on retention representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a retention representative. In fact, many retention representative jobs require experience in a role such as customer service representative. Meanwhile, many retention representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary$48,289
Job Growth Rate-2%

Retention Representative Jobs

Retention Representative Career Paths

Top Careers Before Retention Representative

Cashier
14.1 %

Top Careers After Retention Representative

Cashier
7.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Retention Representative

Retention Representatives in America make an average salary of $48,289 per year or $23 per hour. The top 10 percent makes over $55,000 per year, while the bottom 10 percent under $42,000 per year.
Average Salary
$48,289

Best Paying Cities

City
Average Salary
Milwaukee, WI
Salary Range42k - 58k$50k$49,836
Atlanta, GA
Salary Range39k - 62k$50k$49,727
Tulsa, OK
Salary Range41k - 59k$50k$49,590
Walker, MI
Salary Range40k - 58k$49k$48,948
Billings, MT
Salary Range43k - 53k$48k$48,062
Phoenix, AZ
Salary Range36k - 56k$46k$45,880
$30k
$62k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Residential Retention REP
Residential Retention REP
Time Warner Cable
Time Warner Cable
11/25/2020
11/25/2020
$50,70411/25/2020
$50,704
Residential Retention REP
Residential Retention REP
Time Warner Cable
Time Warner Cable
11/25/2020
11/25/2020
$48,10411/25/2020
$48,104
Residential Retention REP
Residential Retention REP
Time Warner Cable
Time Warner Cable
11/23/2020
11/23/2020
$50,70411/23/2020
$50,704
BDC Retention REP
BDC Retention REP
Nelson Mazda Norman
Nelson Mazda Norman
11/20/2020
11/20/2020
$25,04411/20/2020
$25,044
Residential Retention REP
Residential Retention REP
Time Warner Cable
Time Warner Cable
11/16/2020
11/16/2020
$49,04011/16/2020
$49,040
See More Recent Salaries

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Retention Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Retention Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Retention Representative Resume

At Zippia, we went through countless Retention Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Retention Representative Demographics

Gender

female

61.9 %

male

33.7 %

unknown

4.4 %

Ethnicity

White

60.2 %

Hispanic or Latino

19.0 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

79.2 %

Japanese

4.2 %

French

4.2 %
See More Demographics

Retention Representative Education

Majors

Business
30.3 %
Nursing
6.1 %

Degrees

High School Diploma

33.4 %

Bachelors

29.7 %

Associate

17.3 %

Entry Level Jobs For Becoming A Retention Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Retention Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.5% of retention representatives listed product knowledge on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Retention Representative

Some places are better than others when it comes to starting a career as a retention representative. The best states for people in this position are Connecticut, New York, Maryland, and California. Retention representatives make the most in Connecticut with an average salary of $55,721. Whereas in New York and Maryland, they would average $54,106 and $52,976, respectively. While retention representatives would only make an average of $52,788 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Utah

Total Retention Representative Jobs:
1,078
Highest 10% Earn:
$71,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oklahoma

Total Retention Representative Jobs:
909
Highest 10% Earn:
$71,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. South Dakota

Total Retention Representative Jobs:
361
Highest 10% Earn:
$59,000
Location Quotient:
1.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Retention Representative Employers

1. Charter Communications
4.8
Avg. Salary: 
$41,742
Retention Representatives Hired: 
193+
2. Comcast
4.7
Avg. Salary: 
$57,992
Retention Representatives Hired: 
183+
3. Sprint
4.4
Avg. Salary: 
$47,619
Retention Representatives Hired: 
123+
4. CenturyLink
4.7
Avg. Salary: 
$44,882
Retention Representatives Hired: 
117+
5. Cox Enterprises
4.9
Avg. Salary: 
$51,307
Retention Representatives Hired: 
110+
6. AT&T
4.8
Avg. Salary: 
$46,585
Retention Representatives Hired: 
66+

Recently Added Retention Representative Jobs

Updated October 2, 2020