Retention representative demographics and statistics in the US
Retention representative demographics research summary. Zippia estimates retention representative demographics and statistics in the United States by using a database of 30 million profiles. Our retention representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about retention representatives after extensive research and analysis:
- There are over 208,920 retention representatives currently employed in the United States.
- 61.5% of all retention representatives are women, while 38.5% are men.
- The average retention representative age is 40 years old.
- The most common ethnicity of retention representatives is White (54.9%), followed by Hispanic or Latino (21.1%), Black or African American (11.7%) and Asian (6.1%).
- Retention representatives are most in-demand in Charlotte, NC.
- San Francisco, CA pays an annual average wage of $65,135, the highest in the US.
- In 2022, women retention representatives earned 97% of what men earned.
- Rhode Island is the best state for retention representatives to live.
- Retention representatives are 63% more likely to work at private companies in comparison to public companies.
On this page
Retention representative demographics by:
Retention representative gender statistics
61.5% of retention representatives are women and 38.5% of retention representatives are men.
- Female, 61.5%
- Male, 38.5%
Retention representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 61.5% |
| Male | 38.5% |
Retention representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$53,103
Female income
$51,487
Retention representative gender ratio over time
This data breaks down the percentage of men and women in retention representative positions over time. Currently, 61.5% of retention representatives are female.
Retention representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 36.69% | 63.31% |
| 2011 | 36.53% | 63.47% |
| 2012 | 38.15% | 61.85% |
| 2013 | 38.62% | 61.38% |
| 2014 | 39.17% | 60.83% |
| 2015 | 39.05% | 60.95% |
| 2016 | 39.65% | 60.35% |
| 2017 | 40.12% | 59.88% |
| 2018 | 38.71% | 61.29% |
| 2019 | 38.24% | 61.76% |
| 2020 | 38.93% | 61.07% |
| 2021 | 38.52% | 61.48% |
Retention representative related jobs gender ratio
We compared retention representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Retention Representative | 39% | 61% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Retention representative demographics by race
The most common ethnicity among retention representatives is White, which makes up 54.9% of all retention representatives. Comparatively, 21.1% of retention representatives are Hispanic or Latino and 11.7% of retention representatives are Black or African American.
- White, 54.9%
- Hispanic or Latino, 21.1%
- Black or African American, 11.7%
- Asian, 6.1%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Retention representative race
| Retention representative race | Percentages |
|---|---|
| White | 54.9% |
| Hispanic or Latino | 21.1% |
| Black or African American | 11.7% |
| Asian | 6.1% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Retention representative race and ethnicity over time
See how retention representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Retention representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.35% | 11.92% | 5.43% | 17.18% |
| 2011 | 62.06% | 12.21% | 5.57% | 17.05% |
| 2012 | 61.26% | 12.09% | 5.38% | 17.90% |
| 2013 | 61.61% | 11.92% | 5.54% | 17.58% |
| 2014 | 60.99% | 11.86% | 5.85% | 17.76% |
| 2015 | 60.37% | 11.61% | 5.64% | 18.87% |
| 2016 | 59.49% | 12.10% | 5.88% | 18.77% |
| 2017 | 60.40% | 11.52% | 5.85% | 18.60% |
| 2018 | 60.22% | 11.10% | 6.02% | 18.98% |
| 2019 | 59.82% | 11.29% | 5.82% | 19.49% |
| 2020 | 57.26% | 10.69% | 5.97% | 20.10% |
| 2021 | 54.94% | 11.66% | 6.14% | 21.13% |
Retention representative wage gap by race
According to our data, asian retention representatives have the highest average salary compared to other ethnicities. Black or african american retention representatives have the lowest average salary at $52,616.
| Ethnicity | Salary |
|---|---|
| Unknown | $52,680 |
| White | $53,186 |
| Black or African American | $52,616 |
| Asian | $53,992 |
| Hispanic or Latino | $53,052 |
Average retention representative age
See how the average age of retention representatives varies based on ethnicity and gender.
Male
Female
Retention representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Retention representative age breakdown
The average age of retention representatives is 40+ years years old, representing 49% of the retention representative population.
Retention representative age breakdown
| Retention Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Retention representative educational attainment
The most common degree for retention representatives is bachelor's degree, with 37% of retention representatives earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 22%.
- Bachelor's, 37%
- High School Diploma, 27%
- Associate, 22%
- Diploma, 8%
- Other Degrees, 6%
Retention representatives by degree level
| Retention representative degree | Percentages |
|---|---|
| Bachelor's | 37% |
| High School Diploma | 27% |
| Associate | 22% |
| Diploma | 8% |
| Other Degrees | 6% |
Retention representative jobs you might like
Retention representative wage gap by degree level
According to the data, retention representatives with a Master's degree earn more than those without, at $58,141 annually. With a Bachelor's degree, retention representatives earn a median annual income of $56,170 compared to $51,848 for retention representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $58,141 |
| High School Diploma or Less | $50,332 |
| Bachelor's Degree | $56,170 |
| Some College/ Associate Degree | $51,848 |
Retention representative employment statistics
Most retention representatives work for a private in the professional industry.
Company size where retention representatives work
Below, you can see the size of companies where retention representatives work.
Retention representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 29% |
Retention representative jobs by company type
Employees with the retention representative job title have their preferences when it comes to working for a company. For instance, most retention representatives prefer to work at private companies over public companies.
Retention representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 34% |
| Private | 63% |
| Government | 2% |
Retention representative jobs by industry
The most common industries for retention representatives are professional, telecommunication and finance.
Retention representative industry statistics
| Industry | Percentages |
|---|---|
| Professional | 15% |
| Fortune 500 | 14% |
| Telecommunication | 11% |
| Finance | 11% |
| Media | 9% |
| Health Care | 7% |
| Technology | 7% |
| Insurance | 7% |
| Utilities | 3% |
| Manufacturing | 3% |
| Internet | 2% |
| Government | 2% |
| Retail | 2% |
| Energy | 2% |
| Real Estate | 2% |
| Transportation | 1% |
| Automotive | 1% |
| Hospitality | 1% |
| Non Profits | 1% |
| Education | 1% |
| Start-up | 1% |
Retention representative turnover and employment statistics
Retention representative unemployment rate over time
The unemployment rate for retention representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Retention representative unemployment rate by year
| Year | Retention representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average retention representative tenure
The average retention representative stays at their job for 1-2 years, based on the 2,731 retention representatives resumes in Zippia's database.
Retention representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 37% |
| 3-4 years | 11% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 3% |
Retention representative LGBT ratio compared to similar jobs
Review the percent of retention representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Work Force Advisor | 6.73% | 41,540 |
| Retention Representative | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Charge Authorizer | 8.99% | 8,729 |
| Bookmobile Driver | 11.16% | 43,043 |
| Personnel Security Assistant | 15.31% | 44,808 |
Similar retention representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Work Force Advisor | 6.73% | 41,540 |
| Index Clerk | 8.60% | 66,339 |
| Charge Authorizer | 8.99% | 8,729 |
| Bookmobile Driver | 11.16% | 43,043 |
| Personnel Security Assistant | 15.31% | 44,808 |
Foreign languages spoken by retention representatives
The most common foreign language among retention representatives is Spanish at 73.7%. The second-most popular foreign language spoken is French at 8.1% and German is the third-most popular at 3.0%.
- Spanish, 73.7%
- French, 8.1%
- German, 3.0%
- Russian, 3.0%
- Romanian, 2.0%
- Other, 10.2%
Retention representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.7% |
| French | 8.1% |
| German | 3.0% |
| Russian | 3.0% |
| Romanian | 2.0% |
| Other | 10.2% |
