Retention representative job description

The Retention Representative is responsible for customer retention. Responsibilities include fielding customers that call in to disconnect internet, voice, and cable TV services. Works under the direction of the Market Sales Manager to retain customers through promotions.
Essential Job Functions

* Makes outbound lead follow-up calls to existing customers by telephone and e-mail;
* Ensures customer satisfaction and supports a positive impression of Ritter Communications;
* Remains knowledgeable of products and services and remains aware of competitors' services, offers, and initiatives;
* Demonstrates strong influencing skills;
* Enters customer work orders at the end of transactions and sets expectations regarding the timeliness and completion of the work orders;
* Focuses on goal achievement and results;
* Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
* Perform all other related duties as assigned.

Knowledge, Skills, and Abilities:

* Knowledge of telecommunications industry;
* Knowledge of telecom operations, technology, and equipment;
* Knowledge of business sales principles and practices;
* Knowledge of company products and services;
* Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
* Skill in oral and written communication;
* Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
* Ability to demonstrate skills in leadership;
* Ability to organize and prioritize multiple work assignments;
* Ability to pay close attention to detail;
* Ability to make sound decisions using information at hand;
* Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

High school diploma or GED required; two to three years of experience in Inside Sales within the telecommunications or IT services industries is preferred but not required.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
Job Description

** Must reside in the North East Division for this position - This includes the States of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.C and parts of Virginia **

Core Responsibilities
Uses active listening, empathy and assumes ownership of customer issues through to resolution.Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.Meets or exceeds budgeted retention goals for all product lines.Demonstrates strong problem solving and communications skills.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation
Base Pay: $17.45

Total Target Compensation (Base Pay plus Targeted Commission): $26.10

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
High School Diploma / GED

Certifications (if applicable)

Relative Work Experience
2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation's Top 100 Places to Work.* *

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.

SSRS is a great place to work for those individuals who enjoy a variety of health care environments, continued learning and growth opportunities, flexibility, incentives and unique scheduling options. Here you will have an opportunity to support the Scripps Health Clinics across the organization and gain exposure to many of our different locations as needed.

SSRS Medical Assistants hired with a start date greater than 6/1/22 will receive an incentive payment of $450 at three months and $1050 at twelve months of employment. Employee must be an SSRS employee at the time of the incentive payment.
To qualify, the MA must have one year of experience. All incentives are subject to tax.

These positions are full time Monday - Saturday with varied shifts between the hours of 7am - 7pm.

The following are not eligible for hiring incentives:

* Internal candidates
* Rehires that left Scripps less than 3 years ago

In order to remain eligible for your retention incentive the following criteria must be met:

* Must remain in original hired FTE Status and Shift (if specified in offer letter)
* Must remain in original department/specialty
* Must remain in original Job Title
* Transfers to other locations will be reviewed on a case-by-case basis and may result in forfeiting remaining incentive bonus unless specifically noted in your offer letter

*Required Qualifications:*

* Completion of a formal Medical Assistant Program OR hold a Medical Assistant Certification OR have a minimum of two years of experience as a military corpsman

* BLS certification for the Healthcare Provider by the American Heart Association (AHA)

* One year of experience working as a Medical Assistant

*Preferred Qualifications:*

* 2 years of experience working as a Medical Assistant

* Experience supporting two or more providers

* Experience rooming 15 or more patients per day

**Job:** **Clinical Support*

**Organization:** **Scripps Health Corp*

**Title:** *MA - System Wide Resource - $1500 New Hire Retention Incentive*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS SYSTEMWIDE RESOURCE SERVICES*