Retention specialist demographics and statistics in the US
Retention specialist demographics research summary. Zippia estimates retention specialist demographics and statistics in the United States by using a database of 30 million profiles. Our retention specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about retention specialists after extensive research and analysis:
- There are over 36,730 retention specialists currently employed in the United States.
- 63.0% of all retention specialists are women, while 37.0% are men.
- The average retention specialist age is 40 years old.
- The most common ethnicity of retention specialists is White (55.9%), followed by Hispanic or Latino (20.6%), Black or African American (11.4%) and Asian (6.0%).
- In 2022, women earned 96% of what men earned.
- 7% of all retention specialists are LGBT.
- Retention specialists are 55% more likely to work at private companies in comparison to public companies.
On this page
Retention specialist demographics by:
Retention specialist gender statistics
63.0% of retention specialists are women and 37.0% of retention specialists are men.
- Female, 63.0%
- Male, 37.0%
Retention specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.0% |
| Male | 37.0% |
Retention specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$39,218
Female income
$37,812
Retention specialist gender ratio over time
This data breaks down the percentage of men and women in retention specialist positions over time. Currently, 63.0% of retention specialists are female.
Retention specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 35.18% | 64.82% |
| 2011 | 35.02% | 64.98% |
| 2012 | 36.61% | 63.39% |
| 2013 | 37.08% | 62.92% |
| 2014 | 37.62% | 62.38% |
| 2015 | 37.50% | 62.50% |
| 2016 | 38.10% | 61.90% |
| 2017 | 38.55% | 61.45% |
| 2018 | 37.17% | 62.83% |
| 2019 | 36.71% | 63.29% |
| 2020 | 37.39% | 62.61% |
| 2021 | 36.98% | 63.02% |
Retention specialist related jobs gender ratio
We compared retention specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Retention Specialist | 37% | 63% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Retention specialist demographics by race
The most common ethnicity among retention specialists is White, which makes up 55.9% of all retention specialists. Comparatively, 20.6% of retention specialists are Hispanic or Latino and 11.4% of retention specialists are Black or African American.
- White, 55.9%
- Hispanic or Latino, 20.6%
- Black or African American, 11.4%
- Asian, 6.0%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.8%
Retention specialist race
| Retention specialist race | Percentages |
|---|---|
| White | 55.9% |
| Hispanic or Latino | 20.6% |
| Black or African American | 11.4% |
| Asian | 6.0% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.8% |
Retention specialist race and ethnicity over time
See how retention specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Retention specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.33% | 11.64% | 5.29% | 16.68% |
| 2011 | 63.05% | 11.93% | 5.42% | 16.55% |
| 2012 | 62.24% | 11.81% | 5.23% | 17.41% |
| 2013 | 62.59% | 11.64% | 5.40% | 17.08% |
| 2014 | 61.97% | 11.59% | 5.71% | 17.27% |
| 2015 | 61.35% | 11.33% | 5.50% | 18.38% |
| 2016 | 60.47% | 11.82% | 5.74% | 18.28% |
| 2017 | 61.38% | 11.24% | 5.70% | 18.10% |
| 2018 | 61.20% | 10.82% | 5.87% | 18.48% |
| 2019 | 60.80% | 11.01% | 5.68% | 19.00% |
| 2020 | 58.24% | 10.42% | 5.83% | 19.61% |
| 2021 | 55.93% | 11.38% | 6.00% | 20.63% |
Retention specialist wage gap by race
According to our data, asian retention specialists have the highest average salary compared to other ethnicities. Black or african american retention specialists have the lowest average salary at $38,793.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,850 |
| White | $39,291 |
| Black or African American | $38,793 |
| Asian | $39,996 |
| Hispanic or Latino | $39,174 |
Average retention specialist age
See how the average age of retention specialists varies based on ethnicity and gender.
Male
Female
Retention specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Retention specialist age breakdown
The average age of retention specialists is 40+ years years old, representing 49% of the retention specialist population.
Retention specialist age breakdown
| Retention Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Retention specialist educational attainment
The most common degree for retention specialists is bachelor's degree, with 40% of retention specialists earning that degree. The second and third most common degree levels are high school diploma degree at 24% and high school diploma degree at 20%.
- Bachelor's, 40%
- High School Diploma, 24%
- Associate, 20%
- Master's, 6%
- Other Degrees, 10%
Retention specialists by degree level
| Retention specialist degree | Percentages |
|---|---|
| Bachelor's | 40% |
| High School Diploma | 24% |
| Associate | 20% |
| Master's | 6% |
| Other Degrees | 10% |
Retention specialist jobs you might like
Retention specialist wage gap by degree level
According to the data, retention specialists with a Master's degree earn more than those without, at $43,653 annually. With a Bachelor's degree, retention specialists earn a median annual income of $41,909 compared to $38,126 for retention specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $43,653 |
| High School Diploma or Less | $36,812 |
| Bachelor's Degree | $41,909 |
| Some College/ Associate Degree | $38,126 |
Retention specialist employment statistics
Most retention specialists work for a private in the professional industry.
Company size where retention specialists work
Below, you can see the size of companies where retention specialists work.
Retention specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 15% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 26% |
Retention specialist jobs by company type
Employees with the retention specialist job title have their preferences when it comes to working for a company. For instance, most retention specialists prefer to work at private companies over public companies.
Retention specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 8% |
| Public | 33% |
| Private | 55% |
| Government | 4% |
Retention specialist jobs by industry
The most common industries for retention specialists are professional, finance and telecommunication.
Retention specialist industry statistics
| Industry | Percentages |
|---|---|
| Professional | 14% |
| Fortune 500 | 12% |
| Finance | 11% |
| Telecommunication | 9% |
| Media | 8% |
| Health Care | 7% |
| Technology | 7% |
| Education | 7% |
| Insurance | 6% |
| Internet | 3% |
| Government | 3% |
| Non Profits | 3% |
| Manufacturing | 2% |
| Retail | 2% |
| Real Estate | 2% |
| Pharmaceutical | 1% |
| Hospitality | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Energy | 1% |
| Agriculture | 1% |
Retention specialist turnover and employment statistics
Retention specialist unemployment rate over time
The unemployment rate for retention specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Retention specialist unemployment rate by year
| Year | Retention specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average retention specialist tenure
The average retention specialist stays at their job for 1-2 years, based on the 10,654 retention specialists resumes in Zippia's database.
Retention specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 38% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 3% |
Retention specialist LGBT ratio compared to similar jobs
Review the percent of retention specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telephone Ad Taker | 5.53% | 1,733 |
| Tenant Selector | 6.73% | 4,356 |
| Retention Specialist | 7.19% | - |
| Filer | 8.60% | 471 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Library Assistant | 11.16% | 1,122 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Similar retention specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telephone Ad Taker | 5.53% | 1,733 |
| Tenant Selector | 6.73% | 4,356 |
| Filer | 8.60% | 471 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Library Assistant | 11.16% | 1,122 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Foreign languages spoken by retention specialists
The most common foreign language among retention specialists is Spanish at 75.6%. The second-most popular foreign language spoken is French at 5.0% and Portuguese is the third-most popular at 2.6%.
- Spanish, 75.6%
- French, 5.0%
- Portuguese, 2.6%
- German, 2.6%
- Russian, 2.3%
- Other, 11.9%
Retention specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 75.6% |
| French | 5.0% |
| Portuguese | 2.6% |
| German | 2.6% |
| Russian | 2.3% |
| Other | 11.9% |
