Retention specialist job description

Are you a passionate person who loves making a difference in the lives of others? Then, we are looking for you! If this sounds like you, continue reading!

Comfort Keepers ® is the premier provider of in-home care services and is a rapidly growing organization. Customer service is at the heart of what we do, and we strive to ensure that our Clients and Caregivers always have a positive experience!

The Retention & Satisfaction role was imagined to give our new and existing clients and caregivers the best possible experience. You'll work with the care team to address, resolve and close any issues. In addition, you'll ensure that our clients and caregivers are supported. We believe we are stronger together, and you'll help us achieve the best version of ourselves.
Salary: $25/hr + Commission Location: San Diego, CA Schedule: Monday - Friday Hybrid / Field and Office environment

Retention Job Benefits:

Competitive Pay 401k Paid Time Off Sick Pay Hands-on Training Friendly, Respectful, and Supportive Staff On-going career development support

Job Description

Intro and check-in calls with new employees and clients Schedule assessments and reassessments Conduct surveys and reviews Conduct care appreciation calls Follow up and loop closure with any issues Keep track of the birthdays and anniversaries of caregivers and clients Visit clients and caregivers in the field as needed Help improve retention of caregivers and clients Complete special projects as assigned

Desired Knowledge, Skills & Abilities include:

Have a genuine passion and a caring interest in the senior population. Must possess and demonstrate excellent communication, human relations, and organizational skills. A positive professional and business image that represents the best of who Comfort Keepers are. Must be a reliable and accountable team player. Be proactive when issues arise. Proficiency in word processing and computer skills (Office, Excel, & PowerPoint). Will master additional software, including Google Calendar and ClearCare management system. Able to work in a collaborative environment under pressure while maintaining the highest level of respect for your colleagues. Highly organized with the ability to prioritize Able to adapt to the frequently changing needs of clients, caregivers, and the admin team. They will have a high degree of integrity to work without supervision and conduct themselves in a manner that represents the best of what Comfort Keeper is. Detail-oriented and able to multi-task
A minimum of one year of professional experience in the homecare/healthcare field preferred Must have a high school diploma or GED Must be 18 years or older Must submit to Criminal Background Investigation, Motor Vehicle Driving Record, and Pre-Employment Drug Screening


Comfort Keepers' mission is to provide our clients with the highest quality of life that is achievable. We are committed to providing the highest quality of care in the most professional manner possible. We are an independently owned and operated franchise business with over 500 offices internationally.

Wage: $15.00 to $18.00

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: Conduct follow-up and retention activities for various programs.

Essential Job Functions:

• Contract Deliverables Create and maintain the contract deliverables checklist for the annual workforce services contract. Responsible for working with various parties to ensure that deliverables are submitted by the established deadlines. Measure Meeting all deadlines established in the workforce services contract.
• Operations Support Assist where needed in supporting project operations. Serve as main point of contact for customer service survey development, distribution, collection, and reporting. Measure Timeliness of operation support; survey response rate.
• Follow-Ups Contact customers with closed cases to verify retention of employment. Enter notes in appropriate management information system within established timeframes and standards. Identify job seeker barriers and refer to appropriate resources both internal and external to assist with overcoming barriers. Refer job seekers to open and available jobs. Provide job placement or advancement and retention services.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

P hysical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications: Education: Associate's Degree or equivalent experience is required.

Experience: Minimum 1 year of experience in customer service and administrative or data entry position.

Skills/Abilities: Ability to manage confidential information and tasks. Strong Microsoft Office skills and data entry proficiency required. Demonstrated understanding of recruitment, data entry and customer requirements for all funding streams preferred. Ability to interpret and understand program policy and establish necessary work processes and procedures. Experience with setting and managing priorities and ability to execute programmatic data entry on a timely basis. Ability to work in a fast-paced and diverse environment. Demonstrated strength with interpersonal communication skills including verbal and written required.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Diversity is at the heart of our business . It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

Job Posted by ApplicantPro

Category: Professional Subscribe: Department: Opportunity Programs Locations: Watertown, NY Posted: Oct 13, 2022 Closes: Oct 31, 2022 - 11:59 PM EDT Type: Full-time Position ID: 154437 About Jefferson Community College:

Come work in beautiful northern New York at Jefferson Community College located in Watertown, New York, near the shores of Lake Ontario and the St. Lawrence River. One of 30 community colleges in the State University of New York (SUNY) system, Jefferson serves students pursuing credit courses in liberal arts, business, math, science, allied health and technology for transfer or career purposes. We also offer a multitude of workshops for professional training, personal development, and youth.
Job Description:

Jefferson Community College, Watertown, New York, part of the State University of New York (SUNY) system is conducting a search for a full-time Retention Specialist. This position coordinates the student success program, design, and implement awareness programs and events, provides one-on-one transfer and career counseling, coaches at-risk students, and conducts academic success workshops in collaboration with other campus departments. This position may require some evening and weekend obligations. Professional staff are expected to advance the College's focus on student success and completion and will work closely with the College's leadership to advance the mission of the Strategic Plan 2020-2025 which may be reviewed by clicking on the link below.

Requirements:

Required: Bachelor's degree in a related field and three (3) years of appropriate professional experience.

Applicants must interact and communicate effectively with diverse populations, foster inclusion, and promote equal access and treatment for groups traditionally under-represented in higher education.

Additional Information:

Job Description

Strategic Plan

Application Instructions:

To Apply: For consideration, please apply by selecting the "Apply Now" button. A letter of application (cover letter), résumé, unofficial transcripts, and contact information for three professional references are required. Review of completed applications will begin immediately. For consideration, completed applications must be received by Monday, October 31, 2022. Finalists will be responsible for interview-related expenses.

Jefferson Community College offers a generous benefits package! Visit sunyjefferson.edu for details.

The successful candidate may qualify for public service loan forgiveness!