Medical Receptionist jobs at Retina Group Of Washington

About us: At Health & Psychiatry, located in the heart of Oldsmar, Florida, with offices across the state, we are looking for a compassionate Medical Assistant to join our team. Our mission is to provide a healthcare experience centered around hope, health, and harmony through personalized behavioral health services. As a Medical Assistant with us, you will play a key role in delivering outstanding patient care in an environment that values compassion and excellence. Our top priority is the health and well-being of our patients, and we are growing as a company, expanding throughout Florida, the U.S., and internationally. We are proud to offer mental healthcare services globally through our cutting-edge telepsychiatry technology. If you're passionate about helping others and eager to be part of a growing, dynamic team, we'd love to hear from you! Please see our website for all that we offer! *********************************** Key Responsibilities: Medical Duties: ( included but no limited to:) Record and update patient medical histories Measure and record vital signs Process refill requests Administer ADHD test (training will be provided) Assist with Spravato treatments (training will be provided) Send and obtain medical records Schedule patient appointments Answer phone calls and manage patient inquiries regarding any medical issues. Maintain accurate patient records in compliance with HIPAA guidelines Key Skills and Competencies: Strong verbal and written communication skills Proficient computer skills EHR system knowledge preferred A strong desire to learn and expand knowledge Compassionate and patient-focused attitude

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: **** This is a BILINGUAL position, Spanish and English*** THE OPPORTUNITY A Scheduling Specialist is a vital member of the healthcare team and responsible for providing world-class customer service to clients. This position pays between $15.75-20.90/hr depending on experience Essential Job Objectives: Understanding admission, billing, payments, and denials. Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. Knowledge of medical terminology or CPT or procedure codes. Patient Access experience with managed care/insurance and Call Center experience is highly preferred. Articulate, personable, dependable, and confident with excellent communication skills. Customer service-oriented builds trust and respect by exceeding customer expectations. Experience We Love: Intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems, and use of dual screens. Able to multitask and work individually while applying critical thinking skills. Customer Service experience is preferred. Education/Certification(s): High School Diploma Required - Associates Preferred 1-2 years of healthcare experience preferred Must be bilingual (English & Spanish) Certified Revenue Cycle Representative (CRCR) required within 9 months of hire Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: * Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: This is a BILINGUAL position, Spanish and English* THE OPPORTUNITY A Scheduling Specialist is a vital member of the healthcare team and responsible for providing world-class customer service to clients. This position pays between $15.75-20.90/hr depending on experience Essential Job Objectives: * Understanding admission, billing, payments, and denials. * Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. * Knowledge of medical terminology or CPT or procedure codes. * Patient Access experience with managed care/insurance and Call Center experience is highly preferred. * Articulate, personable, dependable, and confident with excellent communication skills. * Customer service-oriented builds trust and respect by exceeding customer expectations. Experience We Love: * Intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems, and use of dual screens. * Able to multitask and work individually while applying critical thinking skills. * Customer Service experience is preferred. Education/Certification(s): * High School Diploma Required - Associates Preferred * 1-2 years of healthcare experience preferred * Must be bilingual (English & Spanish) * Certified Revenue Cycle Representative (CRCR) required within 9 months of hire Join an award-winning company Five-time winner of "Best in KLAS" 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 * Innovation * Work-Life Flexibility * Leadership * Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: * Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. * Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. * Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. * Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision. Summary As a Surgical Scheduling Specialist here at Moffitt, you are responsible for scheduling any surgical cases for assigned providers and clinical area(s). As part of this process, responsibilities may include reviewing surgical orders for accuracy, scheduling any pre-op and ancillary services and communicating timely and providing the highest level of customer service to the surgical team, inter-departments and the patient and family. The Ideal Candidate The ideal candidate will have the following qualifications: * Associates Degree or some college * One (1) year experience in hospital, outpatient facility or physician office or equivalent healthcare experience. * One (1) year of customer service experience. * Excellent verbal communication and organization skills Responsibilities: * Processing orders submitted by surgeon(s). * Communicates any issues impacting scheduling in a timely manner to medical team. * Communicate with patients in a timely manner. * Obtain open time for additional procedure scheduling. * Coordinate and effectively communicate with other departments. * Other duties as assigned. Credentials and Qualifications: * High School Diploma/GED * Minimum of one (1) year of experience working in hospital, outpatient facility or physician office or equivalent healthcare. * Minimum of one (1) year of customer service experience. Share:

St. Luke's Cataract & Laser Institute is looking to hire a full-time, medical receptionist to join our team at The Villages location. Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position This is an outstanding opportunity for a candidate who is eager to join our team in providing exceptional care to our patients in our growing practice. Our ideal candidate is comfortable working with the public and has worked in an office environment where a high level of customer service was required. The position requires a person with outstanding interpersonal skills including a pleasant demeanor, positive attitude, tact, diplomacy, patience, and flexibility. The ideal candidate must also have the ability to interact effectively with patients, doctors, and staff. What do we look for? Office experience required; related medical office experience highly preferred Must have strong customer service skills and experience Must have the ability to multitask and demonstrate attention to detail Ability to read and communicate effectively with patients, peers, supervisors and team Must be mobile in an office environment; frequent standing, sitting, and walking The Benefits of working for St. Luke's Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday - Friday work week Weekends and Holidays off See more benefits at ******************************************* We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program

Medical Receptionist - Tampa St. Luke's Cataract & Laser Institute is looking to hire a full-time, medical receptionist to join our team at our Tampa location. Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position This is an outstanding opportunity for a candidate who is eager to join our team in providing exceptional care to our patients in our growing practice. Our ideal candidate is comfortable working with the public and has worked in an office environment where a high level of customer service was required. The position requires a person with outstanding interpersonal skills including a pleasant demeanor, positive attitude, tact, diplomacy, patience, and flexibility. The ideal candidate must also have the ability to interact effectively with patients, doctors, and staff. What do we look for? Office experience required; related medical office experience highly preferred Must have strong customer service skills and experience Must have the ability to multitask and demonstrate attention to detail Ability to read and communicate effectively with patients, peers, supervisors and team Must be mobile in an office environment; frequent standing, sitting, and walking The Benefits of working for St. Luke's Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday - Friday work week Weekends and Holidays off See more benefits at ******************************************* We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program

Medical Receptionist - Wesley Chapel St. Luke's Cataract & Laser Institute is looking to hire a full-time, medical receptionist to join our team at our Wesley Chapel location. Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position This is an outstanding opportunity for a candidate who is eager to join our team in providing exceptional care to our patients in our growing practice. Our ideal candidate is comfortable working with the public and has worked in an office environment where a high level of customer service was required. The position requires a person with outstanding interpersonal skills including a pleasant demeanor, positive attitude, tact, diplomacy, patience, and flexibility. The ideal candidate must also have the ability to interact effectively with patients, doctors, and staff. What do we look for? Office experience required; related medical office experience highly preferred Must have strong customer service skills and experience Must have the ability to multitask and demonstrate attention to detail Ability to read and communicate effectively with patients, peers, supervisors and team Must be mobile in an office environment; frequent standing, sitting, and walking The Benefits of working for St. Luke's Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday - Friday work week Weekends and Holidays off See more benefits at ******************************************* We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program

Medical Receptionist - Tarpon Springs St. Luke's Cataract & Laser Institute is looking to hire a full-time, medical receptionist to join our team at our Tarpon Springs location. Pay range: $16.00 to $18.00 per hour Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position This is an outstanding opportunity for a candidate who is eager to join our team in providing exceptional care to our patients in our growing practice. Our ideal candidate is comfortable working with the public and has worked in an office environment where a high level of customer service was required. The position requires a person with outstanding interpersonal skills including a pleasant demeanor, positive attitude, tact, diplomacy, patience, and flexibility. The ideal candidate must also have the ability to interact effectively with patients, doctors, and staff. What do we look for? Office experience required; related medical office experience highly preferred Must have strong customer service skills and experience Must have the ability to multitask and demonstrate attention to detail Ability to read and communicate effectively with patients, peers, supervisors and team Must be mobile in an office environment; frequent standing, sitting, and walking The Benefits of working for St. Luke's Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday - Friday work week Weekends and Holidays off See more benefits at ******************************************* We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 40 hours per week. Shifts are from 9:00am-5:30pm. Onsite training is required for up to 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and staff * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned Required: * High school diploma or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * 1-2 year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES Route client/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely manner. Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). Responsible for follow-ups with no show/cancellation appointments. Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). Ensure photo ID and insurance cards are scanned for all patients. Ensure that all consent forms are signed and scanned into electronic health records. Check patients out at the end of their appointment and provide follow-up appointment details. Provide a Clinical Visit Summary to all patients. Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. Print and provide information for referrals issued by providers. Ensure patient documentation is completed and recorded in the agency database. Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. Respond to correspondence and tasks in a timely manner via patient portal. Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. Ensure external 3 rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: Collect co-payments, deductibles, and balances at time of check-in. Assist supervisor in following up on denials and/or pending claims with 3rd party payors. Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: Ensure online training is current as required. Ensure that medical operations fully comply with agency and HIPAA requirements. Participate in agency developmental activities as required. Other duties as assigned. Culture of Service: 3 C's Compassion • Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. • Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES Route client/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely manner. Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). Responsible for follow-ups with no show/cancellation appointments. Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). Ensure photo ID and insurance cards are scanned for all patients. Ensure that all consent forms are signed and scanned into electronic health records. Check patients out at the end of their appointment and provide follow-up appointment details. Provide a Clinical Visit Summary to all patients. Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. Print and provide information for referrals issued by providers. Ensure patient documentation is completed and recorded in the agency database. Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. Respond to correspondence and tasks in a timely manner via patient portal. Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. Ensure external 3rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: Collect co-payments, deductibles, and balances at time of check-in. Assist supervisor in following up on denials and/or pending claims with 3rd party payors. Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: Ensure online training is current as required. Ensure that medical operations fully comply with agency and HIPAA requirements. Participate in agency developmental activities as required. Other duties as assigned. Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values: * Clinical quality * Integrity * Service excellence * Teamwork * Accountability * Continuous improvement * Inclusion Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, *********************************** to learn more about our benefits. Your ideas should inspire change. If you join our team, they will. Responsibilities * Responsible for scheduling all outpatient surgeries and procedures as requested by the physician or the physician's office staff. * Responsible for obtaining and adding patient demographics and insurance information into the billing system. * Responsible for contacting payers to verify patient benefits and obtain necessary authorization. * Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services. * Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager. * Responsible for capturing complete and accurate clinical, demographic and insurance information on patients scheduled at the surgery center. * Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases. * Responsible for communicating any potential scheduling conflicts to the Director of Nursing. * Promptly communicates any patient problems to the Business Office Manager and/or Director of Nursing. * Maintains positive communications with the medical staff members and their office personnel. * Responsible for tracking cancellations. * Responsible for monitoring and maintaining and releasing block time. * Responsible for preparing daily bank deposits for monies received at the surgery center. * Cross-training to cover the front desk for lunches, breaks, and extended absences of the Receptionist/Admitting Clerk. The Scheduler shall also be cross trained in medical records, chart preparation, collections, and patient account advocacy duties. * Perform other clerical duties as directed by the Business Office Manager. Qualifications * High school diploma or GED required * Minimum one (1) year scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office * Attendance * Punctuality * Ability to meet deadlines USD $18.00/Hr. USD $23.00/Hr. * High school diploma or GED required * Minimum one (1) year scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office * Attendance * Punctuality * Ability to meet deadlines * Responsible for scheduling all outpatient surgeries and procedures as requested by the physician or the physician's office staff. * Responsible for obtaining and adding patient demographics and insurance information into the billing system. * Responsible for contacting payers to verify patient benefits and obtain necessary authorization. * Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services. * Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager. * Responsible for capturing complete and accurate clinical, demographic and insurance information on patients scheduled at the surgery center. * Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases. * Responsible for communicating any potential scheduling conflicts to the Director of Nursing. * Promptly communicates any patient problems to the Business Office Manager and/or Director of Nursing. * Maintains positive communications with the medical staff members and their office personnel. * Responsible for tracking cancellations. * Responsible for monitoring and maintaining and releasing block time. * Responsible for preparing daily bank deposits for monies received at the surgery center. * Cross-training to cover the front desk for lunches, breaks, and extended absences of the Receptionist/Admitting Clerk. The Scheduler shall also be cross trained in medical records, chart preparation, collections, and patient account advocacy duties. * Perform other clerical duties as directed by the Business Office Manager.

The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES * Route client/patients to the appropriate areas within the agency. * Answer phones, check and return voice messages in a timely manner. * Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). * Responsible for follow-ups with no show/cancellation appointments. * Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) * Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). * Ensure photo ID and insurance cards are scanned for all patients. * Ensure that all consent forms are signed and scanned into electronic health records. * Check patients out at the end of their appointment and provide follow-up appointment details. * Provide a Clinical Visit Summary to all patients. * Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. * Print and provide information for referrals issued by providers. * Ensure patient documentation is completed and recorded in the agency database. * Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. * Respond to correspondence and tasks in a timely manner via patient portal. * Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. * Ensure external 3rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. * Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. * Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: * Collect co-payments, deductibles, and balances at time of check-in. * Assist supervisor in following up on denials and/or pending claims with 3rd party payors. * Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: * Ensure online training is current as required. * Ensure that medical operations fully comply with agency and HIPAA requirements. * Participate in agency developmental activities as required. * Other duties as assigned. Culture of Service: 3 C's Compassion * Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. * Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency * Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment * Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed * Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

The Receptionist/Medical Clerk is primarily responsible for front desk operations, administrative support and client reception. JOB RESPONSIBILITIES Route client/patients to the appropriate areas within the agency. Answer phones, check and return voice messages in a timely manner. Assist with front desk duties as required (i.e. Telehealth, phone, or in-person appointment scheduling. Patient reminder calls). Responsible for follow-ups with no show/cancellation appointments. Check patients in for their appointments in a timely manner using the correct events in Electronic Health Record (EHR) Update patient demographic in agency data systems (NextGen, Casewatch, Provide - as appropriate). Ensure photo ID and insurance cards are scanned for all patients. Ensure that all consent forms are signed and scanned into electronic health records. Check patients out at the end of their appointment and provide follow-up appointment details. Provide a Clinical Visit Summary to all patients. Provide access to the Patient Portal (using patient portal pin letters) and instruct the patient to enroll for their benefit. Print and provide information for referrals issued by providers. Ensure patient documentation is completed and recorded in the agency database. Verify patient insurance carrier/coverage prior to visit and ensure accurate billing based on Insurance Verification report or through insurance provider portal/Availity. Respond to correspondence and tasks in a timely manner via patient portal. Record and maintain patient health records in an agency database (i.e. NextGen, Provide) and other data systems and/or patient records as required. Ensure external 3 rd party documentation (i.e. labs, consultations, reports, etc.) is collected, entered in the patient's electronic health records (EHR) via scanning and tasking the provider or resulting the order in the EHR. Comfort patients by anticipating patient anxieties, answering patients' questions, and maintaining the reception area. Conduct inventory of all office supplies (i.e. business/appointment cards, toner, paper) and ensure the office is fully Fiscal Duties: Collect co-payments, deductibles, and balances at time of check-in. Assist supervisor in following up on denials and/or pending claims with 3rd party payors. Address and problem-solve patient billing issues when presented. Quality Assurance/Compliance: Ensure online training is current as required. Ensure that medical operations fully comply with agency and HIPAA requirements. Participate in agency developmental activities as required. Other duties as assigned. Culture of Service: 3 C's Compassion • Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. • Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP). Contact Responsibility The responsibility for external contacts is constant and critical. Physical Requirements This work requires the following physical and sensory activities: constant sitting, hearing/ visual acuity, talking in person and on the phone. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting. Other Participates in health center developmental activities as requested. Other duties as assigned.

Scotch Institute of ENT, a division of ENT and Allergy Associates of Florida, is currently seeking a Medical Receptionist for a full-time position. Our main office is located in Wesley Chapel (Seven Oaks area) Monday-Friday and our second location is located in Trinity (New Port Richey) on Tuesdays, Wednesdays and Fridays. This position will require commuting between offices. Our areas of focus are ENT (adult and pediatric), Hearing, Allergies, and Sleep Medicine. We have 3 physicians, a nurse practitioner, and a physician assistant. Medical Receptionist Description: This is an excellent opportunity for an experienced Medical Receptionist who is able to multitask, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR, medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field. Medical Receptionist Responsibilities: Providing superior customer service to all patients and guests Answer multi-line phones Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents. Process payments from patients for co-pays and uninsured visits. Insurance Verification Schedule appointments for new and recurring patients based on Physician and PA/NP availability Maintain hard copy patient records as well as the files stored in our EHR Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services Provide patients with support and guidance as needed Medical Receptionist Requirements: Minimum 1-year previous experience in a medical practice. Strong customer service and interpersonal skills. Strong written and verbal communication skills with a clear speaking voice. The ability to prioritize and handle a high volume of patients. The ability to work in a team environment. Working knowledge of medical terminology. Strong computer literacy. Bi-lingual is a plus. Benefits for a Medical Receptionist: Medical, Dental and Vision: Effective 1st of the month after 60 days of employment. Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment. 401(K): Effective 1st of the month after 1 year of employment. 6 Paid Holidays: Effective immediately. PTO: Time earned per pay period Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Incumbent must also be able to assist patients in transferring from wheelchair to an exam chair, when necessary. Responsibilities may also require the incumbent to travel between ENTA offices for support purposes. The incumbent must also be capable of lifting up to 25 pounds. This company is an equal-opportunity employer. We are a tobacco free workforce. We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

Job Description Scotch Institute of ENT, a division of ENT and Allergy Associates of Florida, is currently seeking a Medical Receptionist for a full-time position. Our main office is located in Wesley Chapel (Seven Oaks area) Monday-Friday and our second location is located in Trinity (New Port Richey) on Tuesdays, Wednesdays and Fridays. This position will require commuting between offices. Our areas of focus are ENT (adult and pediatric), Hearing, Allergies, and Sleep Medicine. We have 3 physicians, a nurse practitioner, and a physician assistant. Medical Receptionist Description: This is an excellent opportunity for an experienced Medical Receptionist who is able to multitask, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR, medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field. Medical Receptionist Responsibilities: Providing superior customer service to all patients and guests Answer multi-line phones Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents. Process payments from patients for co-pays and uninsured visits. Insurance Verification Schedule appointments for new and recurring patients based on Physician and PA/NP availability Maintain hard copy patient records as well as the files stored in our EHR Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services Provide patients with support and guidance as needed Medical Receptionist Requirements: Minimum 1-year previous experience in a medical practice. Strong customer service and interpersonal skills. Strong written and verbal communication skills with a clear speaking voice. The ability to prioritize and handle a high volume of patients. The ability to work in a team environment. Working knowledge of medical terminology. Strong computer literacy. Bi-lingual is a plus. Benefits for a Medical Receptionist: Medical, Dental and Vision: Effective 1st of the month after 60 days of employment. Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment. 401(K): Effective 1st of the month after 1 year of employment. 6 Paid Holidays: Effective immediately. PTO: Time earned per pay period Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Incumbent must also be able to assist patients in transferring from wheelchair to an exam chair, when necessary. Responsibilities may also require the incumbent to travel between ENTA offices for support purposes. The incumbent must also be capable of lifting up to 25 pounds. This company is an equal-opportunity employer. We are a tobacco free workforce. We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

Scotch Institute of ENT, a division of ENT and Allergy Associates of Florida, is currently seeking a Medical Receptionist for a full-time position. Our main office is located in Wesley Chapel (Seven Oaks area) Monday-Friday and our second location is located in Trinity (New Port Richey) on Mondays, Tuesdays, Wednesdays and Fridays. This position will require commuting between offices. Our areas of focus are ENT (adult and pediatric), Hearing, Allergies, and Sleep Medicine. We have 3 physicians, a nurse practitioner, and a physician assistant. Medical Receptionist Description: This is an excellent opportunity for an experienced Medical Receptionist who is able to multitask, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR, medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field. Medical Receptionist Responsibilities: Providing superior customer service to all patients and guests Answer multi-line phones Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents. Process payments from patients for co-pays and uninsured visits. Insurance Verification Schedule appointments for new and recurring patients based on Physician and PA/NP availability Maintain hard copy patient records as well as the files stored in our EHR Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services Provide patients with support and guidance as needed Medical Receptionist Requirements: Minimum 1-year previous experience in a medical practice. Strong customer service and interpersonal skills. Strong written and verbal communication skills with a clear speaking voice. The ability to prioritize and handle a high volume of patients. The ability to work in a team environment. Working knowledge of medical terminology. Strong computer literacy. Bi-lingual is a plus. Benefits for a Medical Receptionist: Medical, Dental and Vision: Effective 1st of the month after 60 days of employment. Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment. 401(K): Effective 1st of the month after 1 year of employment. 6 Paid Holidays: Effective immediately. PTO: Time earned per pay period Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Incumbent must also be able to assist patients in transferring from wheelchair to an exam chair, when necessary. Responsibilities may also require the incumbent to travel between ENTA offices for support purposes. The incumbent must also be capable of lifting up to 25 pounds. This company is an equal-opportunity employer. We are a tobacco free workforce. We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

Job Description Scotch Institute of ENT, a division of ENT and Allergy Associates of Florida, is currently seeking a Medical Receptionist for a full-time position. Our main office is located in Wesley Chapel (Seven Oaks area) Monday-Friday and our second location is located in Trinity (New Port Richey) on Mondays, Tuesdays, Wednesdays and Fridays. This position will require commuting between offices. Our areas of focus are ENT (adult and pediatric), Hearing, Allergies, and Sleep Medicine. We have 3 physicians, a nurse practitioner, and a physician assistant. Medical Receptionist Description: This is an excellent opportunity for an experienced Medical Receptionist who is able to multitask, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR, medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field. Medical Receptionist Responsibilities: Providing superior customer service to all patients and guests Answer multi-line phones Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents. Process payments from patients for co-pays and uninsured visits. Insurance Verification Schedule appointments for new and recurring patients based on Physician and PA/NP availability Maintain hard copy patient records as well as the files stored in our EHR Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services Provide patients with support and guidance as needed Medical Receptionist Requirements: Minimum 1-year previous experience in a medical practice. Strong customer service and interpersonal skills. Strong written and verbal communication skills with a clear speaking voice. The ability to prioritize and handle a high volume of patients. The ability to work in a team environment. Working knowledge of medical terminology. Strong computer literacy. Bi-lingual is a plus. Benefits for a Medical Receptionist: Medical, Dental and Vision: Effective 1st of the month after 60 days of employment. Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment. 401(K): Effective 1st of the month after 1 year of employment. 6 Paid Holidays: Effective immediately. PTO: Time earned per pay period Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Incumbent must also be able to assist patients in transferring from wheelchair to an exam chair, when necessary. Responsibilities may also require the incumbent to travel between ENTA offices for support purposes. The incumbent must also be capable of lifting up to 25 pounds. This company is an equal-opportunity employer. We are a tobacco free workforce. We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

The Retina Group of Florida is a multi-physician, multi-office and growing ophthalmology practice specializing in diseases of the retina. We are currently seeking a full-time patient coordinator to join our team in our Sarasota location. The Retina Group of Florida prides itself on first class patient care, rewarding work environment and creating pathways for employee growth. The position is full-time with excellent benefits. Job Description The patient coordinator is a vital part of the office team as the first point of contact with the patients. They are responsible for answering phones, greeting patients, scheduling appointments and collecting copays in a professional and friendly manner. Additional Job Responsibilities Answer phones timely Schedule patient appointments Collects co-payments and outstanding balances Filing, faxing and other miscellaneous front desk tasks Knowledge of multiple insurances, referral and authorization process Troubleshoot insurance claims issues Develop competency with EMR and practice management system Qualifications Excellent communication skills Flexibility with hours and local area travel Computer proficiency for an office nearly 100% electronic (Scanning, uploading, downloading, document transfer) Ability to work in multiple software programs/applications Exhibit patience and compassion Ability to prioritize tasks properly Additional Information Salary commensurate with experience. Excellent benefits available following probationary period.