Retirement specialist job description

Job Summary and Opportunity

We are looking for a Sr. Deposit Operations Specialist with 2+ years' of retirement services industry or applicable banking experience with strong operational background and familiarity with IRA plans.

Responsibilities

• Provide technical and operational assistance to IRA customers
• Provide support to Relationship Managers, Direct Bankers and other interdepartmental employees
• Work with New Accounts team to set up new IRA plans
• Interact directly with customers, answering questions and offer guidance regarding IRA accounts as well as the regulations surrounding them
• Input /update plan information in the system and assist Employers with the plan review
• Data input and verification of all customer information pertaining to maintenances
• Perform a variety of tasks related to maintaining and closing out IRA accounts
• Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions
• Recommend and implement continuous improvements to Back Office processes identified through daily interaction with customers and internal operations teams
• Monitor reports and fix processing errors as they arise
• Act as a subject matter expert for others in the IRA department as well as other departments
• Perform other duties and special projects as assigned

Requirements

• High school diploma
• 2+ years' of retirement services industry or applicable banking experience with strong operational background and familiarity with IRA plans
• Demonstrates ability to confidently explain and/or document complex processes in a clear and easy to understand manner
• Training and mentoring
• Considered a subject matter expert (SME) that is looked upon as a resource by multiple departments. Understands process flows related to their department in depth and can effectively communicate them

APPLY DIRECTLY FOR CONSIDERATION

Born digital, Axos Bank has reinvented the banking model and grown to over $15 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

Learn more about working here!

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Responds knowledgeably to a broad range of inquiries (routine to complex) regarding HR policies, procedures, programs and benefits. Strives to provide superior customer service to all University customers (internal and external) in person at the Service Center, via telephone, e-mail, Salesforce and other modes of communication.

Serves as University's retirement specialist including daily administration of retirement programs [ORP, SERS, 457, 403(b), OBRA]. Counsels current & former University employees regarding retirement and impact of retirement on benefits including, but not limited to insurance plans. Actively works with UMass System Office and external customers (multiple retirement boards, Dept. of Higher Education, MA 457 vendor and University 403b vendors). Backs up University administration of employee insurances (health, life, disability and dental).

Essential Functions

* Responds to inquiries and requests from customers (phone, e-mail, in person, Salesforce and other modes of communication) by fully understanding the question(s) or request(s), determining the need and/or urgency of the request or problem and following through with necessary action. Answers general questions regarding employment and employee benefits, policies and procedures and providing appropriate forms/guidance; refers employees with specific or detailed questions to a subject specialist when necessary.
* Actively provides in person assistance at the Service Center including problem resolution, answering questions about all benefits & benefits processes, payroll and pay statement related questions.
* Assists in design of, and conducts, presentations to University employees regarding University benefits, policies, procedures, etc.
* Designs and maintains forms necessary to perform duties; develops and organizes material for mass communications; assists with mailings and mail receipt/distribution.
* Provides information about retirement programs and benefits in response to inquiries; processes retirement enrollments, buybacks, salary and employment data requests, retirement applications, retirement withdrawals, Social Security and Medicare forms, etc.
* Calculates retirement projections (requires knowledge of Massachusetts General Law Chapter 32 and the State Board of Retirement's various legal interpretations). Researches prior employment information using both digital and non-digital materials. Counsels employees regarding retirement options and corresponding University and state retirement benefits.
* Oversees daily administration of Optional Retirement Program, OBRA and state pension system. Researches and responds to problems in this regard and notifies direct supervisor and appropriate agencies of exceptional issues.
* Receives, researches and provides required forms and letters regarding first eligible to retire dates and Medicare enrollments.
* Provides notification to appropriate departments and state agencies upon death or retirement of University employee in keeping with University and Human Resources protocol.
* Backs up administration and processing of insurance (health, dental, life, and disability) and flexible spending account enrollments/changes including but not limited to data entry onto related systems (MAGIC, spreadsheets).

Other Functions

* Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

* Equivalent of high school diploma.
* More than three (3) years of experience in human resource-related functions.
* Computer experience.
* Demonstrated ability to lead a customer service oriented team. Ability to assess work priorities and meet deadlines.
* Demonstrated ability to exercise independent judgment and creative problem solving skills.
* General knowledge of employee benefits.
* General knowledge of human resources policies and procedures.
* Excellent interpersonal and communication skills with demonstrated ability to interact with a wide variety of people. Dedication to providing customer service.
* Attentive to detail and demonstrated ability to work accurately with figures.
* Ability to use a computer terminal and familiarity with data management, word processing and spreadsheet software programs. Ability to maintain a database of information.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

* Knowledge of payroll functions.
* Administrative/leadership experience.

Physical Demands/Working Conditions

* Typical office environment.

Additional Details

* Works under the direct supervision of the Benefits Supervisor.
* Performs tasks in accordance with specified procedures and timelines.
* Exercises judgment in the management of established processes, performance of routine tasks and research/response to questions from internal and external customers.
* Recommends and implements changes to policies and procedures; proposes and implements creative solutions to benefits challenges.

Work Schedule

* Monday - Friday, 37.5 hours/week.

Salary Information

Grade 15

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter and contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Oct 13 2022 Eastern Daylight Time

Applications close:

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Responds knowledgeably to a broad range of inquiries (routine to complex) regarding HR policies, procedures, programs and benefits. Strives to provide superior customer service to all University customers (internal and external) in person at the Service Center, via telephone, e-mail, Salesforce and other modes of communication.

Serves as University's retirement specialist including daily administration of retirement programs [ORP, SERS, 457, 403(b), OBRA]. Counsels current & former University employees regarding retirement and impact of retirement on benefits including, but not limited to insurance plans. Actively works with UMass System Office and external customers (multiple retirement boards, Dept. of Higher Education, MA 457 vendor and University 403b vendors). Backs up University administration of employee insurances (health, life, disability and dental).

Essential Functions

* Responds to inquiries and requests from customers (phone, e-mail, in person, Salesforce and other modes of communication) by fully understanding the question(s) or request(s), determining the need and/or urgency of the request or problem and following through with necessary action. Answers general questions regarding employment and employee benefits, policies and procedures and providing appropriate forms/guidance; refers employees with specific or detailed questions to a subject specialist when necessary.
* Actively provides in person assistance at the Service Center including problem resolution, answering questions about all benefits & benefits processes, payroll and pay statement related questions.
* Assists in design of, and conducts, presentations to University employees regarding University benefits, policies, procedures, etc.
* Designs and maintains forms necessary to perform duties; develops and organizes material for mass communications; assists with mailings and mail receipt/distribution.
* Provides information about retirement programs and benefits in response to inquiries; processes retirement enrollments, buybacks, salary and employment data requests, retirement applications, retirement withdrawals, Social Security and Medicare forms, etc.
* Calculates retirement projections (requires knowledge of Massachusetts General Law Chapter 32 and the State Board of Retirement's various legal interpretations). Researches prior employment information using both digital and non-digital materials. Counsels employees regarding retirement options and corresponding University and state retirement benefits.
* Oversees daily administration of Optional Retirement Program, OBRA and state pension system. Researches and responds to problems in this regard and notifies direct supervisor and appropriate agencies of exceptional issues.
* Receives, researches and provides required forms and letters regarding first eligible to retire dates and Medicare enrollments.
* Provides notification to appropriate departments and state agencies upon death or retirement of University employee in keeping with University and Human Resources protocol.
* Backs up administration and processing of insurance (health, dental, life, and disability) and flexible spending account enrollments/changes including but not limited to data entry onto related systems (MAGIC, spreadsheets).

Other Functions

* Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

* Equivalent of high school diploma.
* More than three (3) years of experience in human resource-related functions.
* Computer experience.
* Demonstrated ability to lead a customer service oriented team. Ability to assess work priorities and meet deadlines.
* Demonstrated ability to exercise independent judgment and creative problem solving skills.
* General knowledge of employee benefits.
* General knowledge of human resources policies and procedures.
* Excellent interpersonal and communication skills with demonstrated ability to interact with a wide variety of people. Dedication to providing customer service.
* Attentive to detail and demonstrated ability to work accurately with figures.
* Ability to use a computer terminal and familiarity with data management, word processing and spreadsheet software programs. Ability to maintain a database of information.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

* Knowledge of payroll functions.
* Administrative/leadership experience.

Physical Demands/Working Conditions

* Typical office environment.

Additional Details

* Works under the direct supervision of the Benefits Supervisor.
* Performs tasks in accordance with specified procedures and timelines.
* Exercises judgment in the management of established processes, performance of routine tasks and research/response to questions from internal and external customers.
* Recommends and implements changes to policies and procedures; proposes and implements creative solutions to benefits challenges.

Work Schedule

* Monday - Friday, 37.5 hours/week.

Salary Information

Grade 15

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter and contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Oct 13 2022 Eastern Daylight Time

Applications close: