What does a returns processor do?
Returns processor responsibilities
Here are examples of responsibilities from real returns processor resumes:
- Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
- Work in the department call RMA.
- Pull orders, scan data in AS400 system
- Investigate and troubleshoot for incorrect/missing PO s.
- Identify multiple carrier labels and identify customer RMA numbers.
- Scan and process return items from all field locations using AS400 system.
- Return in a computer and deliver to each area there mail from fedex, ups, dahlia and Amy other companies.
- Research and implement required service bulletins and airworthiness directives as required by FAA and customer.
- Work directly with mortgage lenders and foreclosure attorneys to negotiate timely and cost effective repayment plans or modifications for delinquent loans.
- Inspect returns for defects or damages, refurbish, repackage, and label return merchandise.
- Provide functional test on customer phones to determine the internal software issues as well as flash and refurbish them.
- Conduct deposit verification/prepare currency change orders by denomination for each assign customer/ ATM.
Returns processor skills and personality traits
We calculated that 20% of Returns Processors are proficient in Pallet Jack, Computer System, and RF Scanner. They’re also known for soft skills such as Computer skills, Listening skills, and Problem-solving skills.
We break down the percentage of Returns Processors that have these skills listed on their resume here:
- Pallet Jack, 20%
Use RF gun, hand pallet jack, motorized pallet jack, cherry picker, and fork truck.
- Computer System, 12%
Enter recall products into the networking computer systems provides medical and pharmaceutical and waste management.
- RF Scanner, 7%
Used an RF Scanner to move stock from one location to another.
- Customer Accounts, 7%
Processed and adjusted customer accounts for returned materials and completion of paperwork documentation - Handled, sorted and restocked products into warehouse
- Warehouse Environment, 7%
Experience in a warehouse environment.
- Return Merchandise, 5%
Gather and inspect return merchandise to determine if it stays in store, ships to vendor or needs repaired.
Most returns processors use their skills in "pallet jack," "computer system," and "rf scanner" to do their jobs. You can find more detail on essential returns processor responsibilities here:
Listening skills. Another essential skill to perform returns processor duties is listening skills. Returns processors responsibilities require that "representatives must listen carefully to ensure that they understand customers in order to assist them." Returns processors also use listening skills in their role according to a real resume snippet: "communicated with supervisors to ensure the correct customer accounts was being charged. "
Problem-solving skills. Another skill that relates to the job responsibilities of returns processors is problem-solving skills. This skill is critical to many everyday returns processor duties, as "representatives must determine solutions to customers’ problems." This example from a resume shows how this skill is used: "resolved credit issues and documented/explained account adjustments in computer system. "
Communication skills. Lastly, "communication skills" is an important element of what a returns processor does. Returns processor responsibilities require this skill because "customer service representatives must be able to provide clear information in writing, by phone, or in person." This resume example highlights how returns processor duties rely on this skill: "demonstrated excellent public relation skills, matchless communication etiquette and professional customer service. "
The three companies that hire the most returns processors are:
- McLane14 returns processors jobs
- Kelly Services5 returns processors jobs
- Newell Brands2 returns processors jobs
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Compare different returns processors
Returns processor vs. Epitaxial reactor technician
While similarities exist, there are also some differences between returns processors and epitaxial reactor technician. For instance, returns processor responsibilities require skills such as "pallet jack," "computer system," "rf scanner," and "customer accounts." Whereas a epitaxial reactor technician is skilled in "chemical reactors," "epi," "space entry," and "control systems." This is part of what separates the two careers.
Epitaxial reactor technicians tend to reach similar levels of education than returns processors. In fact, epitaxial reactor technicians are 0.2% more likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Returns processor vs. Seed core operator
Each career also uses different skills, according to real returns processor resumes. While returns processor responsibilities can utilize skills like "pallet jack," "computer system," "rf scanner," and "customer accounts," seed core operators use skills like "ran," "customer specifications," "hand tools," and "general maintenance."
Average education levels between the two professions vary. Seed core operators tend to reach similar levels of education than returns processors. In fact, they're 0.9% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Returns processor vs. Wafer fabrication operator
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a returns processor is likely to be skilled in "pallet jack," "rf scanner," "customer accounts," and "warehouse environment," while a typical wafer fabrication operator is skilled in "clean room environment," "fab," "etching," and "r."
Wafer fabrication operators typically earn similar educational levels compared to returns processors. Specifically, they're 0.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Returns processor vs. Crystal growing technician
Types of returns processor
Updated January 8, 2025
