Returns specialists focus on the aspect of customer care that deals with returned items. They process refunds in a timely manner and take care of replacing damaged or faulty products. They work under the supervision of the customer care manager and are responsible for providing excellent service to each client.
Working in this position, your job on a day-to-day will be to process returns and create a detailed log of your transactions with customers. Following good manufacturing practice guidelines will be essential, promptly following up with correspondence. You might be tasked with data entry and filing forms, or performing tasks to support customer service as demanded.
Having excellent customer service and communication skills will outweigh formal education here. Experience in sales or any area where you deal with clients will be welcome. You will be working as a member of a team, so the ability to work with others will be essential. People working in this position generally make around $16.1 an hour, adding up to $33,483 a year on average.
There is more than meets the eye when it comes to being a returns specialist. For example, did you know that they make an average of $15.27 an hour? That's $31,761 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many returns specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, customer-service skills and interpersonal skills.
When it comes to the most important skills required to be a returns specialist, we found that a lot of resumes listed 15.6% of returns specialists included data entry, while 13.6% of resumes included customer service, and 8.6% of resumes included return items. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the returns specialist job title. But what industry to start with? Most returns specialists actually find jobs in the retail and finance industries.
If you're interested in becoming a returns specialist, one of the first things to consider is how much education you need. We've determined that 36.4% of returns specialists have a bachelor's degree. In terms of higher education levels, we found that 3.4% of returns specialists have master's degrees. Even though some returns specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a returns specialist. When we researched the most common majors for a returns specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on returns specialist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a returns specialist. In fact, many returns specialist jobs require experience in a role such as customer service representative. Meanwhile, many returns specialists also have previous career experience in roles such as cashier or sales associate.