Returns specialist job description
Updated March 14, 2024
9 min read
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Example returns specialist requirements on a job description
Returns specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in returns specialist job postings.
Sample returns specialist requirements
- Bachelor's Degree in Supply Chain Management or equivalent.
- Minimum 2 years of previous experience in a Returns Specialist role.
- Knowledge of relevant government regulations.
- Highly organized with attention to detail.
- Ability to multitask.
Sample required returns specialist soft skills
- Strong interpersonal and communication skills.
- Exceptional customer service skills.
- Ability to work in a fast-paced environment.
- Problem-solving and conflict resolution skills.
Returns specialist job description example 1
Radial returns specialist job description
Employee Group: Regular
Shift: Day
Travel: 0%
Site Name: Shepherdsville Dist Center
Fulfillment Specialist
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for Fulfillment Specialist to support Radial's effort in role description in how the function or position supports Radial.
Radial's omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Fulfillment Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.
Responsibilities:
+ Check and document the work of others according to established guidelines.
+ Maintain cycle count and quality assurance programs.
+ Reconcile and report any audit discrepancies.
+ Proactively seek out improvements in processes.
+ Prepare and submit reports to track daily, weekly and monthly metrics as assigned.
+ Understand and maintain WMS and Command Center.
+ Ability to understand and work with RF equipment.
+ Support and maintain the company quality management system and programs.
+ Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
+ Work overtime as deemed necessary by management.
+ Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
+ Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
+ Meet or exceed company standards on attendance, punctuality, conduct, safety and security.
+ Flexibility to adapt to a changing environment and changes in procedures.
Qualifications:
+ High school diploma or equivalent; one to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
+ Good oral and written communication skills.
+ Good interpersonal interaction and social skills.
+ Good problem solving skills.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
+ Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
+ Ability to stand for extended periods of time
+ Must lift and/or move up to 35 pounds to aid operations
+ Good vision and hearing for verbal communication and forklift safety
+ Manhattan WMS experience preferred.
Travel:
+ This position is not remote.
+ Travel is not required.
Hours: Monday - Friday 6am-2:30pm. Must be available to work additional hours as needed.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Shift: Day
Travel: 0%
Site Name: Shepherdsville Dist Center
Fulfillment Specialist
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for Fulfillment Specialist to support Radial's effort in role description in how the function or position supports Radial.
Radial's omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Fulfillment Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.
Responsibilities:
+ Check and document the work of others according to established guidelines.
+ Maintain cycle count and quality assurance programs.
+ Reconcile and report any audit discrepancies.
+ Proactively seek out improvements in processes.
+ Prepare and submit reports to track daily, weekly and monthly metrics as assigned.
+ Understand and maintain WMS and Command Center.
+ Ability to understand and work with RF equipment.
+ Support and maintain the company quality management system and programs.
+ Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
+ Work overtime as deemed necessary by management.
+ Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
+ Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
+ Meet or exceed company standards on attendance, punctuality, conduct, safety and security.
+ Flexibility to adapt to a changing environment and changes in procedures.
Qualifications:
+ High school diploma or equivalent; one to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
+ Good oral and written communication skills.
+ Good interpersonal interaction and social skills.
+ Good problem solving skills.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
+ Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
+ Ability to stand for extended periods of time
+ Must lift and/or move up to 35 pounds to aid operations
+ Good vision and hearing for verbal communication and forklift safety
+ Manhattan WMS experience preferred.
Travel:
+ This position is not remote.
+ Travel is not required.
Hours: Monday - Friday 6am-2:30pm. Must be available to work additional hours as needed.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
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Returns specialist job description example 2
Master Electronics returns specialist job description
Master Electronics has an exciting career opportunity for a Customer Return Specialist in Phoenix, AZ.
As a Customer Return Specialist, you will be responsible for initiating and notifying sources of Customer Return Root Cause (RMA) and suggest preventative and corrective actions.
+ Partner with the Sales Operations to identify customer return root cause (RMA)
+ Conduct daily stock checks
+ Inspect product integrity, ensuring there are no physical damages to the product(s), and are not expired or compromised
+ Place non-conforming product aside into the designated holding area
+ Process hardware orders
+ Update the inventory systems to reflect accurate quantity on hand
+ Update our online ticketing system to communicate the results of the stock checks
+ Provide recommendations for improving processes in distribution center base on day to day observations
+ Report findings from stock checks to Management / Quality Assurance
+ High School diploma or equivalent, required
+ At least one (1) year of experience in a warehouse or returns department, required
+ Ability to move and handle merchandise weighing 1 ounce to 50 pounds, required
+ Prolonged ability to stand, bend and stoop, required
+ Ability to stand for long periods of time and walk throughout warehouse continuously, if necessary, required
+ Ability to frequently reach overhead with arms and hands, grasp and similar repetitive movements, required
+ Normal range of hearing and vision, required
+ Ability to accurately see small writing at a limited distance, required
+ Knowledge of Microsoft Office including Excel, Word and Outlook, preferred
+ Solid organization skills and ability to multitask
+ Possession of good oral, reading, writing and math skills
+ Ability to proficiently fulfill customer orders
+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
+ Ability to work with a variety of people and situations that require patience and courtesy
Pay Range: $17.00-$19.00 per hour
Why Master Electronics:
As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
External Company URL: www.masterelectronics.com
Street: 2425 South 21st Street
Qualifications:
+ High School diploma or equivalent, required
+ At least one (1) year of experience in a warehouse or returns department, required
+ Ability to move and handle merchandise weighing 1 ounce to 50 pounds, required
+ Prolonged ability to stand, bend and stoop, required
+ Ability to stand for long periods of time and walk throughout warehouse continuously, if necessary, required
+ Ability to frequently reach overhead with arms and hands, grasp and similar repetitive movements, required
+ Normal range of hearing and vision, required
+ Ability to accurately see small writing at a limited distance, required
+ Knowledge of Microsoft Office including Excel, Word and Outlook, preferred
+ Solid organization skills and ability to multitask
+ Possession of good oral, reading, writing and math skills
+ Ability to proficiently fulfill customer orders
+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
+ Ability to work with a variety of people and situations that require patience and courtesy
Pay Range: $17.00-$19.00 per hour
Why Master Electronics:
As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
As a Customer Return Specialist, you will be responsible for initiating and notifying sources of Customer Return Root Cause (RMA) and suggest preventative and corrective actions.
+ Partner with the Sales Operations to identify customer return root cause (RMA)
+ Conduct daily stock checks
+ Inspect product integrity, ensuring there are no physical damages to the product(s), and are not expired or compromised
+ Place non-conforming product aside into the designated holding area
+ Process hardware orders
+ Update the inventory systems to reflect accurate quantity on hand
+ Update our online ticketing system to communicate the results of the stock checks
+ Provide recommendations for improving processes in distribution center base on day to day observations
+ Report findings from stock checks to Management / Quality Assurance
+ High School diploma or equivalent, required
+ At least one (1) year of experience in a warehouse or returns department, required
+ Ability to move and handle merchandise weighing 1 ounce to 50 pounds, required
+ Prolonged ability to stand, bend and stoop, required
+ Ability to stand for long periods of time and walk throughout warehouse continuously, if necessary, required
+ Ability to frequently reach overhead with arms and hands, grasp and similar repetitive movements, required
+ Normal range of hearing and vision, required
+ Ability to accurately see small writing at a limited distance, required
+ Knowledge of Microsoft Office including Excel, Word and Outlook, preferred
+ Solid organization skills and ability to multitask
+ Possession of good oral, reading, writing and math skills
+ Ability to proficiently fulfill customer orders
+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
+ Ability to work with a variety of people and situations that require patience and courtesy
Pay Range: $17.00-$19.00 per hour
Why Master Electronics:
As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
External Company URL: www.masterelectronics.com
Street: 2425 South 21st Street
Qualifications:
+ High School diploma or equivalent, required
+ At least one (1) year of experience in a warehouse or returns department, required
+ Ability to move and handle merchandise weighing 1 ounce to 50 pounds, required
+ Prolonged ability to stand, bend and stoop, required
+ Ability to stand for long periods of time and walk throughout warehouse continuously, if necessary, required
+ Ability to frequently reach overhead with arms and hands, grasp and similar repetitive movements, required
+ Normal range of hearing and vision, required
+ Ability to accurately see small writing at a limited distance, required
+ Knowledge of Microsoft Office including Excel, Word and Outlook, preferred
+ Solid organization skills and ability to multitask
+ Possession of good oral, reading, writing and math skills
+ Ability to proficiently fulfill customer orders
+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
+ Ability to work with a variety of people and situations that require patience and courtesy
Pay Range: $17.00-$19.00 per hour
Why Master Electronics:
As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
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Updated March 14, 2024
Updated March 14, 2024