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The differences between returns specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a center specialist. Additionally, a center specialist has an average salary of $33,648, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Returns Specialist | Center Specialist | |
| Yearly salary | $33,064 | $33,648 |
| Hourly rate | $15.90 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Returns specialists and center specialists have different pay scales, as shown below.
| Returns Specialist | Center Specialist | |
| Average salary | $33,064 | $33,648 |
| Salary range | Between $25,000 And $42,000 | Between $24,000 And $46,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | New Hampshire |
| Best paying company | - | BP America Inc |
| Best paying industry | - | Finance |
There are a few differences between a returns specialist and a center specialist in terms of educational background:
| Returns Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and center specialists' demographics:
| Returns Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |