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The differences between returns specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Returns Specialist | Client Relations Specialist | |
| Yearly salary | $33,064 | $39,902 |
| Hourly rate | $15.90 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Returns specialists and client relations specialists have different pay scales, as shown below.
| Returns Specialist | Client Relations Specialist | |
| Average salary | $33,064 | $39,902 |
| Salary range | Between $25,000 And $42,000 | Between $27,000 And $58,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | Real Estate |
There are a few differences between a returns specialist and a client relations specialist in terms of educational background:
| Returns Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and client relations specialists' demographics:
| Returns Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |