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The differences between returns specialists and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Returns Specialist | Client Service Specialist | |
| Yearly salary | $33,064 | $40,043 |
| Hourly rate | $15.90 | $19.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Returns specialists and client service specialists have different pay scales, as shown below.
| Returns Specialist | Client Service Specialist | |
| Average salary | $33,064 | $40,043 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $61,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Moody's |
| Best paying industry | - | Finance |
There are a few differences between a returns specialist and a client service specialist in terms of educational background:
| Returns Specialist | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and client service specialists' demographics:
| Returns Specialist | Client Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |