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The differences between returns specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a customer care specialist. Additionally, a returns specialist has an average salary of $33,064, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Returns Specialist | Customer Care Specialist | |
| Yearly salary | $33,064 | $32,427 |
| Hourly rate | $15.90 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Returns specialists and customer care specialists have different pay scales, as shown below.
| Returns Specialist | Customer Care Specialist | |
| Average salary | $33,064 | $32,427 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $39,000 |
| Highest paying City | - | Grand Forks, ND |
| Highest paying state | - | Hawaii |
| Best paying company | - | Axogen |
| Best paying industry | - | Insurance |
There are a few differences between a returns specialist and a customer care specialist in terms of educational background:
| Returns Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and customer care specialists' demographics:
| Returns Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |