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The differences between returns specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a customer retention specialist. Additionally, a customer retention specialist has an average salary of $33,422, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.
| Returns Specialist | Customer Retention Specialist | |
| Yearly salary | $33,064 | $33,422 |
| Hourly rate | $15.90 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 204,538 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Returns specialists and customer retention specialists have different pay scales, as shown below.
| Returns Specialist | Customer Retention Specialist | |
| Average salary | $33,064 | $33,422 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $42,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a returns specialist and a customer retention specialist in terms of educational background:
| Returns Specialist | Customer Retention Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and customer retention specialists' demographics:
| Returns Specialist | Customer Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 42.4% Female, 57.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |