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The differences between returns specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Returns Specialist | Customer Service Specialist | |
| Yearly salary | $33,064 | $33,238 |
| Hourly rate | $15.90 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Returns specialists and customer service specialists have different pay scales, as shown below.
| Returns Specialist | Customer Service Specialist | |
| Average salary | $33,064 | $33,238 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Dell |
| Best paying industry | - | Finance |
There are a few differences between a returns specialist and a customer service specialist in terms of educational background:
| Returns Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and customer service specialists' demographics:
| Returns Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |