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The differences between returns specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Returns Specialist | Customer Support Specialist | |
| Yearly salary | $33,064 | $39,470 |
| Hourly rate | $15.90 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Returns specialists and customer support specialists have different pay scales, as shown below.
| Returns Specialist | Customer Support Specialist | |
| Average salary | $33,064 | $39,470 |
| Salary range | Between $25,000 And $42,000 | Between $28,000 And $55,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a returns specialist and a customer support specialist in terms of educational background:
| Returns Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and customer support specialists' demographics:
| Returns Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |