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The differences between returns specialists and fulfillment specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a returns specialist has an average salary of $33,064, which is higher than the $28,565 average annual salary of a fulfillment specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a fulfillment specialist are PET, HR, and customer service.
| Returns Specialist | Fulfillment Specialist | |
| Yearly salary | $33,064 | $28,565 |
| Hourly rate | $15.90 | $13.73 |
| Growth rate | -4% | 1% |
| Number of jobs | 49,024 | 194,228 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 46% |
| Average age | 40 | 38 |
| Years of experience | 12 | - |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.
Returns specialists and fulfillment specialists have different pay scales, as shown below.
| Returns Specialist | Fulfillment Specialist | |
| Average salary | $33,064 | $28,565 |
| Salary range | Between $25,000 And $42,000 | Between $22,000 And $36,000 |
| Highest paying City | - | Reno, NV |
| Highest paying state | - | Washington |
| Best paying company | - | General Electric |
| Best paying industry | - | Manufacturing |
There are a few differences between a returns specialist and a fulfillment specialist in terms of educational background:
| Returns Specialist | Fulfillment Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and fulfillment specialists' demographics:
| Returns Specialist | Fulfillment Specialist | |
| Average age | 40 | 38 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 47.3% Female, 52.7% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 9.4% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 6.4% White, 58.4% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 7% | 6% |