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The differences between returns specialists and order specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a returns specialist, becoming an order specialist takes usually requires 1-2 years. Additionally, an order specialist has an average salary of $35,107, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for an order specialist are order entry, purchase orders, and data entry.
| Returns Specialist | Order Specialist | |
| Yearly salary | $33,064 | $35,107 |
| Hourly rate | $15.90 | $16.88 |
| Growth rate | -4% | - |
| Number of jobs | 49,024 | 193,329 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 44% |
| Average age | 40 | 43 |
| Years of experience | 12 | 2 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
Returns specialists and order specialists have different pay scales, as shown below.
| Returns Specialist | Order Specialist | |
| Average salary | $33,064 | $35,107 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $46,000 |
| Highest paying City | - | Cranston, RI |
| Highest paying state | - | New Hampshire |
| Best paying company | - | Chemonics |
| Best paying industry | - | Health Care |
There are a few differences between a returns specialist and an order specialist in terms of educational background:
| Returns Specialist | Order Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and order specialists' demographics:
| Returns Specialist | Order Specialist | |
| Average age | 40 | 43 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 6% |