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The differences between returns specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Returns Specialist | Resolution Specialist | |
| Yearly salary | $33,064 | $38,984 |
| Hourly rate | $15.90 | $18.74 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Returns specialists and resolution specialists have different pay scales, as shown below.
| Returns Specialist | Resolution Specialist | |
| Average salary | $33,064 | $38,984 |
| Salary range | Between $25,000 And $42,000 | Between $26,000 And $57,000 |
| Highest paying City | - | Ewing, NJ |
| Highest paying state | - | Connecticut |
| Best paying company | - | IBM |
| Best paying industry | - | Finance |
There are a few differences between a returns specialist and a resolution specialist in terms of educational background:
| Returns Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and resolution specialists' demographics:
| Returns Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |