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The differences between returns specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a retention specialist. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Returns Specialist | Retention Specialist | |
| Yearly salary | $33,064 | $37,175 |
| Hourly rate | $15.90 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Returns specialists and retention specialists have different pay scales, as shown below.
| Returns Specialist | Retention Specialist | |
| Average salary | $33,064 | $37,175 |
| Salary range | Between $25,000 And $42,000 | Between $28,000 And $48,000 |
| Highest paying City | - | Los Angeles, CA |
| Highest paying state | - | California |
| Best paying company | - | Adobe |
| Best paying industry | - | Finance |
There are a few differences between a returns specialist and a retention specialist in terms of educational background:
| Returns Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and retention specialists' demographics:
| Returns Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |