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Returns specialist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical returns specialist skills. We ranked the top skills for returns specialists based on the percentage of resumes they appeared on. For example, 19.3% of returns specialist resumes contained data entry as a skill. Continue reading to find out what skills a returns specialist needs to be successful in the workplace.

15 returns specialist skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how returns specialists use data entry:
  • Performed data entry and reviewed policies to ensure adequate underwriting information and coverage for the property or person insured.
  • Filled out safety inspection reports for the facility, data entry, submitted Water Heater and Pump warranties for customer credit.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how returns specialists use customer service:
  • Verify authenticity and salvageable and successfully document all findings in computer system and send to customer service personnel.
  • Pack in Ship direct -Returns Specialist/Customer ServiceReceive incoming shipments and compare items to work orders provided by supervisor.

3. RMA

Here's how returns specialists use rma:
  • Requested and provided RMA numbers with suppliers for returns of defective items.
  • Assisted with reconciliation reports and data to account for current RMA material.

4. Return Authorizations

Here's how returns specialists use return authorizations:
  • Issue return authorizations to allow returns for merchandise.
  • Create and review Return Authorizations, create return shipping labels, issue customer credits, and process replacement orders.

5. RF

Here's how returns specialists use rf:
  • Prepare items for shipping, scan items shipped into system using RF Scanner.
  • Operate RF Scanner gun to scan receiving and shipment products.

6. Inventory Control

Here's how returns specialists use inventory control:
  • Performed inventory control functions such as location moves, weekly cycle counts, spot checks of inventory levels and expiration dates.
  • Assisted MIS group in development of new inventory control program (ERMA) enabling department to serve sites internationally.

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7. Safety Regulations

Here's how returns specialists use safety regulations:
  • Cleaned and maintained storage area in order to ensure compliance with the safety regulations.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

8. Customer Orders

Here's how returns specialists use customer orders:
  • Make managerial decisions on customer orders.
  • Help pick, pack, and ship customer orders as well as assisting in the coordination of inventory counts.

9. Computer System

Here's how returns specialists use computer system:
  • Process all returned product and correctly scan items into proprietary warehouse computer system.
  • Entered orders that came in via phone, fax and mail into the computer system for processing.

10. Product Returns

Here's how returns specialists use product returns:
  • Coordinate with merchandising and financial services to ensure proper credit from vendors for defective product returns and receiving discrepancies.
  • Created new processes and procedures for expired product returns resulting in over $2M improved cash flow annually.

11. Customer Support

Here's how returns specialists use customer support:
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Facilitated inter-departmental communication to effectively provide customer support.

12. Customer Satisfaction

Here's how returns specialists use customer satisfaction:
  • Home Depot Merit bonus based on customer satisfaction and productivity.
  • Maintained external customer satisfaction as well as internal satisfaction.

13. Merchandise Returns

Here's how returns specialists use merchandise returns:
  • Processed merchandise returns, and input information in a fast-paced warehouse database.
  • Input data regarding international shipments and merchandise returns.

14. Customer Accounts

Here's how returns specialists use customer accounts:
  • Corrected electronic funds transfer errors on customer accounts.
  • Reviewed NSF, Stop payment checks, verified available funds in customer accounts, balanced and exceeded in daily revenue projection.

15. Customer Complaints

Here's how returns specialists use customer complaints:
  • Handle customer complaints over the phone and via email, noting orders, and assisting with placing new orders.
  • Research information, resolve customer complaints, quickly identify and escalate priority issues.
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List of returns specialist skills to add to your resume

Returns specialist skills

The most important skills for a returns specialist resume and required skills for a returns specialist to have include:

  • Data Entry
  • Customer Service
  • RMA
  • Return Authorizations
  • RF
  • Inventory Control
  • Safety Regulations
  • Customer Orders
  • Computer System
  • Product Returns
  • Customer Support
  • Customer Satisfaction
  • Merchandise Returns
  • Customer Accounts
  • Customer Complaints
  • Customer Credit
  • ACH
  • Cycle Counts
  • Customer Returns
  • Tax Returns
  • Customer Inquiries
  • Troubleshoot
  • Freight Claims
  • Credit Memos
  • NSF
  • Distribution Centers
  • PowerPoint
  • Customer Care
  • Inbound Calls
  • Outbound Calls
  • Quality Standards
  • FedEx
  • ISO
  • AS400
  • Warehouse Inventory
  • Cell Phones
  • Customer Issues
  • External Clients
  • USPS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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