Revenue manager job description

The Revenue Manager is responsible for reviewing, understanding and compiling reports on asset performance regarding pricing. This individual will act as the advisor for the operations team from implementation, managing daily rent pricing and ongoing support/training. The Revenue Manager will also serve as point-of-contact for other departments regarding market conditions, reporting, and associated tasks via LRO, Radix, and other software.

***Hybrid schedules available with telework option, not fully remote. COVID-19 vaccination required, unless legitimate medical or religious exemption applies.***
RESPONSIBILTIES:


Revenue and Pricing Review pricing recommendations for all communities generated by pricing or other software Host pricing calls with on-site teams and Regional Managers to recommend pricing/renewal strategies and other systems settings Complete adjustments to internal systems and other software to achieve goals Perform audits and assessments on existing communities and provide necessary recommendations to appropriate team members regarding settings, training, etc. Lead the set-up for newly acquired communities from start to finish in pricing system, including assessment of ancillary income and amenities Attend appropriate conferences, meetings, and other events to keep up to date on latest trends and offerings and make recommendations as necessary Lead implementation of new initiatives surrounding revenue generation and software Training and Support
Create and implement continual training for team members at all levels of the organization, to include on-boarding, refreshers, and new products Host trainings both in-person and virtually as needed Build positive relationships with on-site teams and other departments Serve as point-of-contact for troubleshooting system issues with vendors and internal stakeholders Reporting
Provide on-going reporting to various levels of the organization on financial results, revenue management adoption, market conditions, and other items as necessary Analyze and interpret market level data for various demographic, economic, supply, and demand trends throughout the existing portfolio



Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability, and physical requirements to perform the job successfully.

Education & Work Experience

High School Degree or GED BA/BS degree strongly preferred 3+ years of on-site Multifamily Operations experience 2+ years' experience with revenue management pricing models (preferably LRO)

1. Maximize room/unit revenue through proper management of rooms inventories through analytical and technical knowledge of hotel reservation system and front office system.
2. Utilize key 3rd party reports to aid in effectively pricing

3. Work directly with key partners to implement a results-driven action plan to yield up during high demand times as well as implement strategies during lower demand

4. Work directly with marketing manager to create and implement web site and search engine optimization (SEOP), search engine advertising (SEA), and online marketing.

5. Effective management of all third party OTA's and opaque channels to ensure optimization of channel management

6. Compile data, analyze trends, develop accurate weekly and period forecasts and communicate to all departments to ensure appropriate staffing levels are maintained to provide exceptional guest service.

7. Assist in implementing, monitoring and controlling annual budget and marketing plans to assist in meeting/exceeding the overall Resort goals.

8. Monitor, control and communicate inventory levels and room and rate restrictions to meet business objectives.

9. Establishes, measures, monitors and effectively evaluates processes, polices, and procedures as well as supervise reservation staff.

10. Manage group master accounts for newly created Rate codes, Rate plans, SRPs in Revenue Management System, set up billing methods & charge routing controls, & pre-authorize credit card guarantee prior to group arrivals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

• Develop profit optimization strategies for hotel properties by consumer segment and product type.
• Collaborate with channel leaders to optimize reinvestment and discount levels.
• Lead the annual revenue planning process for hotel lodging.
• Adhere to third party parity and contract compliance requirements.
• Oversee weekly yield meetings, keeping General Managers appraised of strategy and performance, and provide direction to channel leaders in deploying sales and marketing tactics.
• Partner with vendors to continuously improve system interfaces and performance.

Qualifications

• A bachelor's degree or a mix of education and relevant hotel management experience.
• Five years of progressive property management experience.
• Three years of experience in revenue management.
• Experience with modern revenue management systems.
• Experince with Marriott Systems including One Yield is preferred.
• This position will involve up to 10% travel annually.

#LI-REMOTE

Shift Details

1st Shift
Varies

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.