Revenue officer job description

Job DescriptionDescription As the Chief Revenue Officer, you will be responsible for scaling our revenues across direct sales and channel partnerships. Responsibilities include developing revenue growth strategies with our Executive Team and Board of Directors and the ongoing development of an effective and scalable sales organization. The ideal candidate is passionate for our company’s mission and a motivational leader, a self-starter able to execute and implement change, a player-coach, strategic, highly analytical and metrics driven. Serving as a key member of the executive team, the CRO will be a significant contributor to our culture and will hold a crucial role in management and leadership.

Fuel Cycle was recently recognized by Built In LA for Best Places to Work, Best Benefits and Best Midsize Company. We were also named a Best Company for Leadership by Comparably and a Quirks Top Company in 2022.

Where You'll Make An Impact: • Define and execute a long-term strategy that ensures predictable, repeatable, and scalable sales results to meet company revenue growth target.

• Drive revenue growth through direct sales of the SaaS platform to enterprise customers. Accelerate revenue growth through Upsell & Cross Sell and maintain existing revenue through renewals & churn reduction.

• Provide leadership and operational directions to the teams responsible for revenue generation & execution: sales, marketing, customer success and professional services and hold them accountable for results.

• Inspire and drive performance of the sales team and all revenue-driving teams to meet or exceed goals

• Responsible for all revenue generation processes and accountable for driving integration and alignment between all revenue-related functions.

• Provide support to the sales organization, drive and oversee process optimization, territory and quota development, revenue forecasting, sales compensation, and overall sales force success.

• Oversee hiring, onboarding, training, performance management, career development, coaching and mentoring of the sales team and sales department budget.

• Partner with Marketing to develop and execute a multi-faceted brand building and lead generation strategy across web, social/digital, trade conferences, speaking events and other initiatives.
• Instill a customer-centric culture across all the sales and revenue teams

You'll Be Successful If You Have: • 10+ years of hands-on sales management experience and a progressive sales leadership role as VP or SVP of Sales within Market Research / B2B SaaS, sales strategy planning and execution, sales operations, business planning, and sales support management.
• Proven track record in managing and growing $40M+ in revenue.
• Proven success exceeding expectations in hitting revenue targets and retaining and growing customer relationships, within a fast-paced and constantly evolving environment at a Market Research/B2B SaaS company
• Strong leadership skills, able to effectively hire, mentor, develop and lead a high-performing enterprise sales organization.
• Experience evaluating new markets, channels and other strategic relationships and building and optimizing predictive revenue models
• Global experience to help drive international expansion preferred
• Bachelor’s degree or equivalent degree required, MBA a plus
• Advanced written and verbal communication skills. Proficiency with PowerPoint, Word, Excel & Outlook
• Los Angeles or New York based preferred. Must be willing to travel.

What We Offer:
Health/Dental/Vision Insurance 401K match Flexible Work Schedule Generous Parental Leave Generous PTO Policy Commuter Benefits/Free Parking Pet Friendly Office Fully Stocked Kitchen Awarded recognition for: Professional Development, Diversity, Company Culture, Fastest Growing Private Company

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:

C ompassion

A ccountability

R espect

E xcellence

S tewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Responsible for all aspects of the revenue cycle for the Steward Health Care System hospitals. Reports to the SVP - Finance & CFO.

KEY RESPONSIBILITIES:

Responsible for the following revenue cycle components:


Patient Financial Services. Responsible for the following: Continue process of building a world class CBO in Richardson, TX All billing, collections and accounts receivable management. All denials management. Coordinate all payer communications regarding appeals, denials, etc. with Chief Managed Care Officer



Patient Access. Responsible for the following: Centralized scheduling Insurance verification and approvals Admitting and outpatient registration Copay collections



Health Information Management. Responsible for the following: All medical records, transcription and coding. Follow-up of certain types of denials. Monitoring and enforcement of completion of records by physicians. Monitoring and enforcement of coding by clinical departments.



Fiscal & Clinical Integration. Responsible for increasing net revenue by uncovering and resolving revenue issues ranging from coding to charge capture to case management. Responsible for defending the hospitals' interests on all third party payer audits.



Payment Verification & Charge Master. Responsible for the following: Verification of payments from all payers to ensure compliance with contracts. Collection of all underpayments. Management of charge master for all hospitals, including rate sensitivity analyses for all hospitals at least annually and frequent monitoring of "lower of cost or charge" issues.



Along with the Chief Managed Care Officer, responsible for working with third party payers with respect to all level-of-care and length-of-stay issues.



Third Party Reimbursement. Responsible for the following: Manage all governmental payer relationships (Medicare & Medicaid), including the filing of all cost reports and rate filings. Calculate annual net revenue budgets for all hospitals. Ensure integrity of net revenue monthly for all hospitals. Perform continuous net revenue analysis by payer for each hospital. Manage third party reserves for all six hospitals, including all prior period adjustments and all PRRB appeals. All other duties and responsibilities as assigned from time to time by the CFO and/or SHCS ELT.



REQUIRED KNOWLEDGE & SKILLS:


Possesses strong analytic and technical skills, including a strong foundation of developing dashboards presenting key revenue cycle and A/R metrics on a daily basis. Organizational skills to manage multiple projects through effective planning and time management. Knowledge of Meditech revenue cycle systems. Sound verbal and written communication skills; outstanding interpersonal skills; ability to relate positively with hospital operations and ELT. Participates in projects and attends other team meetings as assigned. Creative, flexible, and self-motivated with sound judgment; ability to plan and implement. Commitment to service excellence.



EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:



Education: Bachelor's degree in relevant required, Master's preferred. Experience (Type & Length): Minimum of ten years' experience in healthcare, with significant experience in hospital revenue cycle functions. Hardware/Software: MS Office (Excel, Word, PPT), Access, SQL, and/or other query/analytic tools.

COVID-19 VACCINATION REQUIREMENTS:

To support the health and safety of our employees, work spaces, and the public with whom we interact, the City requires newly hired employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.

Revenue Officer

Reports to: Revenue Manager

Department: Administrative Services, Revenue Division

Work Hours: 8:00 am – 5:00 pm weekdays

Starting Salary: $39,437- $41,434 Annually DOQ (Non-Exempt)

Purpose of Work:

The purpose of this job is to provide accurate and helpful information regarding property taxes, occupational taxes, business license applications, and sanitation and stormwater bills to the Decatur community. Will be responsible for collecting and posting all taxes and other revenues for the City and will contribute to the overall success of the Revenue division by providing high-quality service in a friendly and efficient manner. This position also serves as the first point of contact for citizens and is therefore vital to providing excellent customer service.

Major Responsibilities:

• Serves as the first point of communication for citizens who call the City’s main telephone number.
• Provides information regarding the work of the Revenue division as well as general information on the City of Decatur.
• Directs callers to the proper city departments as necessary to fulfill their customer service needs.
• Works with senior residents to explain and publicize eligible homestead exemptions.
• Prepares and bills business and residential property taxes, sanitation service fees, business licenses, and stormwater fees.
• Collaborates with other members of the Revenue division to improve performance measures and process over 7500 tax bills on a bi-annual basis in an accurate and timely manner.
• Prepares tax bills and invoices, processes deposits for payments received, and posts payments to property tax accounts.
• Issues tax refunds for over-payment, posts changes to property assessments, and processes homestead exemptions.
• Assists team members in the Revenue Division to provide accurate and helpful information regarding property taxes, occupational taxes, business license applications, and sanitation and stormwater bills to the Decatur community.
• Works with the Sanitation Department to ensure accurate billing of commercial accounts.
• Collaborates with the City Clerk’s office to avoid financial errors and achieve continuous improvement of financial operations City-wide.
• Participates in cross-training efforts to ensure the Revenue division sustains efficient delivery of services. Participates in both department and division staff meetings.
• Works with the Downtown Development Authority to provide information about licensed businesses upon request.
• Works with the Administrative Services team to provide high-quality services to City staff and community members.
• Communicates with property owners regarding delinquent accounts, initiates collection of delinquent taxes, authorizes tax repayment plans, applies penalties and interest, visits business locations to verify current occupational tax certificates, and files liens in DeKalb County courthouse as necessary.
• Attends public meetings to improve community knowledge of billing for taxes and other City services.
• Applies knowledge of the City’s occupational tax ordinance and property tax code in administering the City’s tax collection procedures.
• Performs research on tax administration and recommends changes to the City’s ordinances as needed. Picks up, delivers, and sorts all City mail.
• Sends and sorts faxes. Assists taxpayers, lenders, and tax services in the use of our website.
• Manages the mailroom for the Revenue Division by ensuring proper use and working order of postage machine and other mailroom equipment. Maintains an adequate inventory of mailroom supplies.
• Performs all other duties as needed or assigned.

Competencies & Skills:

• Collaborates with supervisors, team members, city employees, and the general public to create and maintain effective working relationships.
• Must have good verbal communication skills, pleasant phone voice, attention to detail, high accuracy, skill in operating a personal computer, 10-digit calculator, and other office equipment.
• Ability to use computer software such as Microsoft Office suite, understand and carry out moderately difficult written and oral instructions for operation of tax billing software.
• Must perform basic math such as multiplication, addition, subtraction, and division quickly and accurately.

Minimum Qualifications & Physical Requirements:

• Associate’s degree in a related field, Bachelor’s degree preferred. Minimum of one (1) year of work experience in a related field, an equivalent combination of education and experience.
• A minimum of two (2) years of face-to-face customer service experience is highly desired.
• Possess, or have the ability to obtain a valid State of Georgia driver's license (Class C) with a satisfactory motor vehicle record (MVR).
• Must be able to drive and operate assigned vehicles and equipment safely and efficiently.
• Must be able to sit and stand for varying periods of time.
• Must be able to see, hear, speak, write, and operate office equipment such as phones, computers, fax machines, copy machines, etc.
• Must be able to lift, push, pull, or carry up to 25lbs.

How to Apply: All applications and resumes must be submitted online.

We do not accept e-mailed resumes as a part of the application process.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Decatur is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, political affiliation or any other characteristic protected under applicable law.