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Become A Revenue Specialist

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Working As A Revenue Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $86,815

    Average Salary

What Does A Revenue Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Revenue Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Revenue Specialist Jobs

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Revenue Specialist Career Paths

Revenue Specialist
Revenue Manager Managing Director Instructor
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
8 Yearsyrs
Account Specialist Account Executive Office Manager
Administrative Manager
6 Yearsyrs
Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Medical Coder Adjunct Instructor Writer And Editor
Communications Manager
6 Yearsyrs
Finance Analyst Finance Manager
Controller
9 Yearsyrs
Finance Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Business Analyst Senior Systems Analyst Systems Manager
Information Systems Manager
6 Yearsyrs
Accounts Receivable Clerk Specialist Systems Administrator
Information Technology Operations Manager
9 Yearsyrs
Tax Specialist Controller Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Accounts Receivable Clerk Analyst Chemist
Laboratory Manager
5 Yearsyrs
Medical Coder Auditor Operations Manager
Managing Director
12 Yearsyrs
Revenue Analyst Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Account Specialist Account Manager Account Executive
Relationship Manager
6 Yearsyrs
Revenue Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Specialist Account Manager Operations Manager
Senior Manager
10 Yearsyrs
Tax Specialist Human Resource Specialist Technical Recruiter
Technical Account Manager
7 Yearsyrs
Revenue Analyst Senior Finance Analyst Assistant Vice President
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Revenue Specialist?

Help others decide if this is a good career for them

Do you work as a Revenue Specialist?

Revenue Specialist Demographics

Gender

Female

74.5%

Male

23.6%

Unknown

2.0%
Ethnicity

White

60.6%

Hispanic or Latino

15.6%

Black or African American

13.2%

Asian

7.2%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

62.7%

French

11.8%

Vietnamese

3.9%

German

3.9%

Arabic

3.9%

Ukrainian

2.0%

Lakota

2.0%

Russian

2.0%

Hindi

2.0%

Urdu

2.0%

Gujarati

2.0%

Korean

2.0%
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Revenue Specialist Education

Schools

Florida State University

22.9%

University of Phoenix

15.6%

Tallahassee Community College

11.5%

Florida Agricultural and Mechanical University

5.5%

Kaplan University

4.6%

Keiser University

4.1%

Liberty University

4.1%

University of South Florida

3.2%

Ashford University

2.8%

University of Florida

2.8%

University of Central Florida

2.8%

Daytona State College

2.3%

Portland State University

2.3%

Eastern Michigan University

2.3%

Florida International University

2.3%

Santa Fe College

2.3%

Southern New Hampshire University

2.3%

Capella University

2.3%

Indiana Wesleyan University

2.3%

Baker University

1.8%
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Majors

Business

31.0%

Accounting

11.5%

Health Care Administration

11.2%

Criminal Justice

6.2%

Psychology

3.8%

Finance

3.5%

Management

3.3%

Computer Information Systems

3.3%

Medical Assisting Services

2.7%

Public Health

2.3%

General Studies

2.3%

Nursing

2.3%

Education

2.3%

Public Administration

2.3%

Liberal Arts

2.3%

Political Science

2.1%

Communication

2.0%

Human Resources Management

2.0%

Information Technology

2.0%

Marketing

2.0%
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Degrees

Bachelors

36.8%

Other

22.9%

Masters

15.4%

Associate

15.1%

Certificate

5.6%

Diploma

2.7%

Doctorate

0.9%

License

0.5%
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Top Skills for A Revenue Specialist

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  1. Insurance Companies
  2. Customer Service
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Obtained required documentation to demonstrate necessity of durable medical equipment to insurance companies to ensure payment.
  • Analyzed client coverage requirements and anticipated walk-in client volume to provide optimum customer service.
  • Prepare Financial Statements on a monthly and a quarterly basis.
  • Prepared tax coupons and payments being microfilmed and provided technical support error-proofing all documentation.
  • Performed Audits on Accounts Receive and Accounts Payable while also troubleshooting as needed to keep child support current and without discrepancies.

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Top 10 Best States for Revenue Specialists

  1. District of Columbia
  2. Massachusetts
  3. Alaska
  4. Rhode Island
  5. Minnesota
  6. Delaware
  7. New Jersey
  8. Colorado
  9. Virginia
  10. Connecticut
  • (531 jobs)
  • (1,255 jobs)
  • (106 jobs)
  • (155 jobs)
  • (910 jobs)
  • (113 jobs)
  • (942 jobs)
  • (782 jobs)
  • (1,814 jobs)
  • (378 jobs)

Top Revenue Specialist Employers

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Jobs From Top Revenue Specialist Employers

Revenue Specialist Videos

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