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PERSONALIZED JOBS

Become A Reviewer

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Working As A Reviewer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,190

    Average Salary

What Does A Reviewer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Reviewer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Reviewer jobs

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Reviewer Career Paths

Reviewer
Specialist Account Manager Account Executive
Account Director
9 Yearsyrs
Researcher Senior Technician Specialist Controller
Accounting Officer
7 Yearsyrs
Writer And Editor Communications Manager Marketing Manager
Business Development Manager
9 Yearsyrs
Adjunct Faculty Assistant Professor Program Manager
Chief Information Officer
11 Yearsyrs
Adjunct Faculty Nurse Practitioner Staff Nurse
Clinical Manager
8 Yearsyrs
Researcher Analyst Controller
Controller, Vice President
9 Yearsyrs
Adjunct Instructor Attorney Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Planning Committee Member Project Manager Information Technology Project Manager
Director Of Information
10 Yearsyrs
Adjunct Instructor Instructor Systems Administrator
Information Technology Director
10 Yearsyrs
Writer And Editor Adjunct Professor Senior Project Manager
Managing Director
11 Yearsyrs
Assistant Professor Program Director
Operations Director
9 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Mentor Specialist Staff Accountant
Payroll Manager
7 Yearsyrs
Adjunct Professor Faculty Chairperson
Program Manager
8 Yearsyrs
Planning Committee Member Assistant Professor Program Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Assistant Professor Adjunct Professor
Senior Project Manager
12 Yearsyrs
Mentor Program Manager President Of Operations
Senior Vice President-Operations
13 Yearsyrs
Specialist Business Analyst Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
Adjunct Professor Senior Project Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Reviewer Demographics

Gender

Female

58.7%

Male

36.5%

Unknown

4.7%
Ethnicity

White

75.1%

Asian

11.8%

Hispanic or Latino

9.6%

Unknown

2.5%

Black or African American

1.0%
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Languages Spoken

Spanish

46.2%

French

13.2%

Chinese

5.6%

German

4.7%

Portuguese

3.8%

Arabic

3.8%

Mandarin

3.2%

Russian

3.2%

Italian

2.9%

Japanese

2.9%

Korean

2.0%

Greek

1.8%

Cantonese

1.5%

Polish

1.2%

Turkish

0.9%

Hindi

0.9%

Romanian

0.6%

Hebrew

0.6%

Ukrainian

0.6%

Bengali

0.6%
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Reviewer Education

Schools

University of Phoenix

14.3%

Walden University

6.9%

Capella University

5.7%

Johns Hopkins University

5.5%

New York University

5.2%

Temple University

5.2%

University of Florida

5.2%

George Washington University

4.8%

Florida State University

4.5%

University of North Carolina at Chapel Hill

4.5%

University of Southern California

4.3%

Texas A&M University

4.3%

Ohio University -

3.8%

Arizona State University

3.8%

Pennsylvania State University

3.8%

George Mason University

3.8%

University of Pittsburgh -

3.8%

Nova Southeastern University

3.6%

University of Washington

3.6%

Boston University

3.6%
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Majors

Business

18.3%

Nursing

11.0%

English

7.4%

Psychology

6.3%

Accounting

5.2%

Law

5.0%

Health Care Administration

4.7%

Education

4.4%

Writing

4.0%

Social Work

3.4%

Educational Leadership

3.3%

Communication

3.2%

Management

3.1%

Biology

3.1%

Clinical Psychology

3.1%

Public Health

3.1%

Elementary Education

2.9%

Computer Science

2.8%

Criminal Justice

2.7%

Finance

2.7%
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Degrees

Masters

25.4%

Bachelors

25.1%

Doctorate

21.0%

Other

17.6%

Associate

6.0%

Certificate

3.7%

Diploma

0.9%

License

0.3%
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Part Time
Internship
Temporary

Real Reviewer Salaries

Job Title Company Location Start Date Salary
Senior Reviewer Citibank, N.A. Islandia, NY Jul 01, 2013 $180,000
Senior Reviewer Citibank, N.A. New York, NY Jul 01, 2011 $180,000
Medical Reviewer, Pharmacovigilance Integrated Resources, Inc. Woodcliff Lake, NJ Jan 08, 2016 $150,264
Lead Systematic Reviewer Icon Clinical Research LLC New York, NY Aug 02, 2016 $110,465
Technical Reviewer-Clinical Evaluation Cerebral Group, LLC Des Moines, IA Aug 30, 2016 $110,000
Quality Technical Reviewer Cameron International Corporation Houston, TX Jul 15, 2013 $108,784
Senior Systematic Reviewer Oxford Outcomes Inc. Morristown, NJ Jul 13, 2014 $93,900
Leed Certification Reviewer U.S. Green Building Council, Inc. Washington, DC Oct 01, 2015 $93,000
Leed Certification Reviewer U.S. Green Building Council, Inc. Washington, DC Mar 21, 2011 $75,000
Leed Certification Reviewer U.S. Green Building Council, Inc. Washington, DC Sep 06, 2011 $75,000
Senior Reviewer Novel Laboratories, Inc. Somerset, NJ Aug 17, 2016 $68,349 -
$78,000
Systematic Reviewer Oxford Outcomes Inc. Morristown, NJ Jul 13, 2011 $65,000
Medical Record Quality Reviewer Clayton Health Systems, Inc. Clayton, NM Oct 09, 2013 $62,300
Medical Reviewer/Safety Reviewer Lg Associates, Inc. Parkersburg, IL Sep 13, 2016 $60,502 -
$66,784
Medical Record Quality Reviewer Clayton Health Systems, Inc. Clayton, NM Oct 11, 2010 $60,300
Medical Research Reviewer Perceptive Informatics, Inc. Nashville, TN Oct 01, 2011 $60,000
Clinical SAS Reviewer Eurofins Lancaster Laboratories, Professional Scientific Services, LLC Richmond, VA Jan 09, 2016 $56,597
Clinical SAS Reviewer Eurofins Lancaster Laboratories Inc. Richmond, VA Sep 01, 2015 $52,000

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Top Skills for A Reviewer

EnsureComplianceFederalGuidelinesMedicalRecordsAuditDepartmentalPoliciesFinancialOnlineCustomerServiceTechnicalAssistanceReviewProcessDataEntryPersonnelAppraisalMedicalClaimsSafetyMedicineMedicaidInternationalJournalMentalHealthLanguage

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Top Reviewer Skills

  1. Ensure Compliance
  2. Federal Guidelines
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Reviewed loans to ensure compliance with bank, regulatory and investor guidelines and customer service standards and determine acceptability.
  • Skilled at accurately assisting and assessing the value of real estate properties based on predefined state and federal guidelines.
  • Review medical records for notes deficiencies, and assemble supporting documentation according to department policies and procedures.
  • Conduct post-payment audits for NC Department of Medical Assistance/Program Integrity for behavioral health providers suspected of Medicaid fraud and abuse.
  • Analyzed financial statements and utilized Discount Cash Flow Method to evaluate valuation process.

Top Reviewer Employers

Reviewer Videos

Ask The Buffalo: Advice for Aspiring Tech Reviewers

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