What are your worst and best customer experiences?Too many bad but I'll tell you a few. Before when Wendys used to have the regular taco salads, we had a lady come inside at 8:30 on a saturday night. It was kind of a dead saturday night for some reason, but nevertheless - the women ordered 2 taco salads, a few orders of nuggets, and 3 jr cheeseburgers with ketchup and pickle only. The taco salads would come with chili to pour over them, and the chili was placed on the side for to go orders. At around 9:45, the lady came back inside, threw her bags of food toward me. They hit the counter and slid into me. She started yelling. First off, I don't care if we served you a dead rabbit, you don't throw *** at me lady. She claimed that she never got her chili for her salads, her nuggets were cold, and her burgers did not have ketchup on them. She stated that she drove 35 minutes home and realized that the items weren't there and was forced to drive back. She demanded to speak to a manager. I went back to get one. As he walked up to the counter, the lady then picked up her food bags again and threw them back onto the counter towards him and began yelling again - the same as she did to me. He offered to make her new food with some coupons and she accepted. As we were preparing it, he removed her old items from the counter and took them away, but decided to check what she really got. It was slow that night, and we remembered making the order. Inside on the bags, you could clearly see stains from the chili. Hmmm.... Her burgers did not have ketchup - this was our mistake. But you mean to tell me you drove 35 minutes home and 35 minutes back for ketchup? We finished making the food and it was on the counter in front of her. The lady then said "you know what, I don't even want the food. I just want my money back at this point". My manager proceeded to give her money back. As she took the money, she also grabbed the food and walked toward the door. No no no no, that wasn't part of the *** deal lady. My manager was pretty pissed at this point and started walking towards the lady. I think he was going to grab the bags out of her hand, but another employee stopped him before he could. I just don't understand some people.