* Any good customer stories you can share with us? * What's the grossest violation of H&S regulations you saw whilst working there? * What was the worst part of the job?Ohh too many to count. During the Beijing Olympics, we had a woman come in and order her food to go. She said she was going straight from the store to the airport to board a plane for Beijing and she wanted to bring the food over there. While I told her this was not the greatest idea, she did it anyways. (Customers would frequently come in and ask if it was possible to ship a burger or to ziplock it and take it with them cross-country. I do not recommend this at all, as the burgers are meant to be eaten right away because of their freshness.) I have had a man order two or three burgers medium rare. This is not a problem, as we offer it as part of the secret menu. However, due to health and safety reasons, we must cook it for a certain amount of time for the meat to reach the proper internal temperature. He already knew this and DEMANDED that it only be cooked for a ridiculously short amount of time. (well under the legal standard) I explained to him that this was not possible, and he lost it. I worked at one of the busiest stores in the entire company, which meant a packed house for most of our business hours. Families and people of all ages filled the dining room. He started to yell, scream, and curse at not only the situation, but at some of my co-workers as well. I tried to explain to him that it was a family restaurant and his actions were inappropriate, but he was having none of it. Little boys and girls were standing less than five feet from him hearing him carry on like an idiot. He became so rude that he even made one of the girls working start to cry. My manager was in the office dealing with another unrelated, but serious incident so I decided to handle it myself. I already have little patience for rude and difficult customers, but for him to drive a high-school age girl to tears was uncalled for. I asked him if he was an adult, and if so then he needed to start acting like one. I had the cook re-make his food according to our medium-rare standards and gave them to him and sent him on his way. To be completely honest, I don't believe I ever saw a H&S violation involving the preparation and serving of food. In-N-Out takes this business VERY seriously, and that eventually led us to take it seriously as well. Not only were we trained to hold the highest standards of quality, but it led to peer review as well. If another associate saw you doing something that you both knew was wrong, they would call you on it and that product would not be served. It spoke of your own commitment as well. Everything I served had my name attached to it, so I wanted everything I served to be the best. Countless times there would be burger patties thrown away because it didn't look right, or the order would be remade because it was waiting at the drive thru window for more than 3 or 4 minutes. People that didn't care about these aspects of the job didn't last very long, I assure you. The cost of throwing something away and re-making it was ALWAYS secondary to satisfying the customer, no matter what. For those of you who have not been to In-N-Out, the kitchen area is completely open and viewable by customers. This also allows for associates to hold a higher standard of regulation. Any customer that stands and watches would be able to easily spot an item that was dropped, mishandled, etc. I have nothing bad to say about anything involving H&S. The worst part by far were the attitudes. Since a majority of the associates were young, high school/college age, there was always people with attitudes. Dealing with the drama often times took more effort than working your position. While it did make things far more interesting in the workplace, it also became very tiresome on a day by day basis.