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In-N-Out Burger Company Logo

In-N-Out Burger

Zippia Score 4.3

Review Submitted!

In-N-Out Burger Employee Review

* Any good customer stories you can share with us?

January 23, 2010 on Reddit

* Any good customer stories you can share with us? * What's the grossest violation of H&S regulations you saw whilst working there? * What was the worst part of the job?

Ohh too many to count. During the Beijing Olympics, we had a woman come in and order her food to go. She said she was going straight from the store to the airport to board a plane for Beijing and she wanted to bring the food over there. While I told her this was not the greatest idea, she did it anyways. (Customers would frequently come in and ask if it was possible to ship a burger or to ziplock it and take it with them cross-country. I do not recommend this at all, as the burgers are meant to be eaten right away because of their freshness.) I have had a man order two or three burgers medium rare. This is not a problem, as we offer it as part of the secret menu. However, due to health and safety reasons, we must cook it for a certain amount of time for the meat to reach the proper internal temperature. He already knew this and DEMANDED that it only be cooked for a ridiculously short amount of time. (well under the legal standard) I explained to him that this was not possible, and he lost it. I worked at one of the busiest stores in the entire company, which meant a packed house for most of our business hours. Families and people of all ages filled the dining room. He started to yell, scream, and curse at not only the situation, but at some of my co-workers as well. I tried to explain to him that it was a family restaurant and his actions were inappropriate, but he was having none of it. Little boys and girls were standing less than five feet from him hearing him carry on like an idiot. He became so rude that he even made one of the girls working start to cry. My manager was in the office dealing with another unrelated, but serious incident so I decided to handle it myself. I already have little patience for rude and difficult customers, but for him to drive a high-school age girl to tears was uncalled for. I asked him if he was an adult, and if so then he needed to start acting like one. I had the cook re-make his food according to our medium-rare standards and gave them to him and sent him on his way. To be completely honest, I don't believe I ever saw a H&S violation involving the preparation and serving of food. In-N-Out takes this business VERY seriously, and that eventually led us to take it seriously as well. Not only were we trained to hold the highest standards of quality, but it led to peer review as well. If another associate saw you doing something that you both knew was wrong, they would call you on it and that product would not be served. It spoke of your own commitment as well. Everything I served had my name attached to it, so I wanted everything I served to be the best. Countless times there would be burger patties thrown away because it didn't look right, or the order would be remade because it was waiting at the drive thru window for more than 3 or 4 minutes. People that didn't care about these aspects of the job didn't last very long, I assure you. The cost of throwing something away and re-making it was ALWAYS secondary to satisfying the customer, no matter what. For those of you who have not been to In-N-Out, the kitchen area is completely open and viewable by customers. This also allows for associates to hold a higher standard of regulation. Any customer that stands and watches would be able to easily spot an item that was dropped, mishandled, etc. I have nothing bad to say about anything involving H&S. The worst part by far were the attitudes. Since a majority of the associates were young, high school/college age, there was always people with attitudes. Dealing with the drama often times took more effort than working your position. While it did make things far more interesting in the workplace, it also became very tiresome on a day by day basis.

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Other In-N-Out Burger Employee Reviews

5.0

August 20, 2019 on Zippia

What Do You Like About Working There?

It taught me a lot of skills that I've been able to utilize for other jobs... Show More

What DON'T You Like About Working There?

Honestly, I loved everything about working here. My only complaint is that some of the policies were a little extravagant... Show More

What Are Your Favorite Benefits/Perks?

When the store would get 100% and we went to Disneyland. Also, the benefits... Show More

What's the largest amount of food 1 customer has ordered just for himself/herself? Like, they ordered a massive amount and sat and ate it in the restaurant.

***. I can't even think of anything. The biggest order I've ever taken was a whole bus of people. It was 75 meats and 35 fries. I can't think of any big orders from one person.

My stepson was looking to apply at our local In-N-Out. Any pointers? Thanks in advance!

Apply online, then about two days later go in to follow up on the application. They'll typically only schedule you an interview when you and if you go in to follow up. The interview process is simple. The questions are your basic interview questions. They look for friendly people with a great smile. My group interviews was with two other girls who had way more job experience then me, and could work more hours. They picked me, because I was the friendliest. So just tell him to make sure he's smiling and positive can't stress that enough.
November 21, 2015 on Reddit

(1) Are the burgers fresh or frozen? (2) What kind of seasoning do they put on the burgers? (3) How long do they cook the burger on each side? (4) I never has the food at INO....what the hell makes it so special? - Thanks!!

1) Fresh never frozen! We don't even have freezers in the stores. 2) Just a blend of salt, and I'm pretty sure pepper. 3) I honestly have no idea. I haven't worked grill yet, and I don't really pay much attention to the grill. If I had to guess I'd say 45 seconds each side, but seriously don't quote me on that. 4) The environment to me is what makes us so special. No other place is going to really have the customers best interest in heart like us. Plus all our food is fresh so that's a plus.

I've read through this thread and really admire your passion and vision! I worked in the food industry for five years before landing an engineering job and I still miss aspects of it. My question is, how did you land upon In-N-Out? Was it a random job that you came to love or did you have your sights set on it? Were you a fan of the food before you worked there?

Sweet thanks, that's a breath of fresh air since everyone has basically been bashing me. The story is actually funny. My parents were forcing me to get a job last year for my college apps. I'm pretty much a great student, and have been in lots of clubs so I didn't see the point. I applied to INO just so they'd get off my back and ended up getting the job. Never planned I'd fall in love with it.

As In and Out has its Christian roots (something that non-Californians find surprising despite there actually being a lot of Christian conservatives in California vs its secular liberal stereotype), is there a lot of talk about Christianity on the job (especially compared to chik fila)? Oh and what do non Californian residents (both domestic and international) say to you about In and Out and its food?

Nah. It's actually against policy to discuss things like religion on the clock. The family that founded INO were religious, but it's definitely subtle. Most people tell me they enjoy the food. I try to give customers the best experience especially if I know it's they are out of state. So I people usually compliment me more on my service then tell me about their food honestly. A lot of people don't like our fries though, which can be pretty hit or miss. So eh.

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