TD customer here: do you ever give advice that's bad for the customer? For higher profit/commission/some other reason? Or are you instructed to actually advise the customer as to what would be best for them?
td as a whole is really trained to actually help the customers. We don't suggest unnecessary products to customers that don't really qualify for them, however some branch managers are revenue whores and make their employees try to sell much harder than they're required to. Generally i only suggest products that will actually help customers.. Credit cards for those who need to make a lot of purchases home equity loans for those who have house damages... I suggest different accounts based on customer needs etc. that's what we are trained to do.
I have a few friends who work at TD as tellers. One of their biggest complaints is that they feel pushed to sell stuff even if the customer does not really need it. I also notice it when I call TD for something and at the end they ask to open a new type of account or something. Do you feel pressured to sell?
that's definitely a branch thing.. it's really based on your manager and how they feel. BUT we do get prompts for things to recommend that WOULD benefit the customers. we DO have sales goals that we are strongly encouraged to make though.
Is that bank Td Canada trust? Ye guys have the most amazing customer service ever! Question! What would an average day be like for you and where are ye located? I had experience with td in Vancouver when I lived there for year. Great customer service.
Yes! TD CA and TD North America are joint companies. We share policies and customers with TD accounts can access their money via TD ATMs in either country free of charge. An average day is 40% browsing reddit (I work in a very slow branch) Most customers come in to use the coin counting machine or to replace their lost debit cards (hence why the instant card is so convenient!) Otherwise on a good day I will get a few credit card applications and checking accounts. If I'm really lucky I will get a mortgage app. When we're slow we try to reach out to familiar customers and see if they are still interested in ______ (whatever I wrote down when they came to speak to me previously) The phone rings off the hook many days, with anything from people who want their fees reversed or need statement copies... And I try to help out the tellers whenever I can!
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