If you are going to push Godaddy on it's actual merits, how are you going to get attention?
October 9, 2013on Reddit
Godaddy has always seemed to be "just another hosting company" that set itself apart mostly by running Superbowl ads with scantily-clad models. If you are going to push Godaddy on it's actual merits, how are you going to get attention? (not to mention overcome the image Godaddy already has...)
Thanks Starrion. The focus is on helping our customers succeed through awesome products and services and the "actual merits" is where we're going to compete. Our scale, however we got there, allows us to invest in infrastructure and people in disproportionate amounts from others in the space. We'll leverage that to create a product and drive value for our customers. Don't get me wrong, our marketing team is really creative and we're still going to have attention grabbing / humorous ads (I wasn't expecting them to have JCVD but after seeing the end result he met both criteria!) but it really comes down to delivering on the promise we make our customers. One other thing I'd say on this... if you look at our Facebook page (https://www.facebook.com/GoDaddy) you'll see we're focusing on our customer stories and how we support their businesses. You're going to see more of that. My team of PM's and developers are working to get to know our customers better every day (including inviting small businesses in to our office to sit and work with us) and to deliver what they need to succeed. If we do it right then they'll be our best sales people.
Customer service has always been one of my few positive experiences with GoDaddy, which surprises me and I guess you're partially to thank for that, so thanks! Is GoDaddy as big of a company in terms of numbers as it makes itself seem? The server delays and whole way things are managed have left myself and some other business associates wondering.
I don't know how many people are in the company total, but we have about 1000-1500 answering phones at any given time.