Did you ever feel guilty in this job? I know you have to make a living, but it has to get depressing selling/renting stuff to people who can't really afford it and who don't have the common sense to know they are getting ripped off.
I only feel guilty when I have to repo people's stuff if they're in a really tough living situation. I had to repo this old lady's bed once when she was very sick, I told my boss she wasn't home every time I was supposed to get it for a month until she found the money. I would have made her payment myself at that point but after a while working there you do have to treat those situations like business.
Ahh. My old roommate worked for one of these companies after highschool and told me horror stories of having to wade through hoarders homes to rip out, like, armoires. What was the worst house you've been to?
I've been to many gross houses that smelled so strongly of piss and trash that it made it unbearable to work. I did deliver a couch to this hoarder that didn't know how a kitten got in and she told me to take it. I gave the kitten to my girlfriend and it's in a great home now.
I've thought about applying a places like Aaron's and Rent-a-Center. If I were to apply for some of those places and accept, what's one tip you'd give to any future employee?
Make sure to be content with 10/hour, my parter was an Aaron's employee for 8 years and is making 10.75/hour. The main tip for the actual job would be to work at your own pace, you get paid by the hour there's no sense to overwork yourself just because you can.
Let's say someone rents something super heavy (like furniture), puts in their house, and then stops paying. How do you go about getting it back? How intense does reposession get? Any stories?
We'll literally call twice a day and visit their house in person once a day. I won't stop there I'll call their work, family and friends. I'll even go to their work in person to seek a customer out. If a customer is a complete *** I will stand there banging on their door for 20 min until they call the police. The funny thing is when police show up they make them give us back the product. They do have the option to keep it since police don't have a warrant but 99% people comply with police.
What's question you most hoped people would ask? And... what's the answer?
I was hoping people would ask how the company profits primarily. The answer would be re-leased merchandise or product that a customer could not complete payments on. They re-lease everything until someone eventually pays it off. We once made $30,000 off a *** HP laptop, it took years but that's an absurd amount of profit for something that has depreciated so much in value.
What is the normal clientele in a furniture rental establishment. It's always blown my mind to think people would rent a couch, versus buying on CL or at Goodwill. How much are the financing charges usually?
I live in Western MA and our clientele is dominated by poorer living situations (section 8 ect.) The financing charges are almost too ridiculous to comprehend. A TV that would normally cost $1000 from Best Buy or anywhere will cost customers after 24 months payment, which many do not complete, about $2400. A lot of customers get very close to owning the product then charge off and lose all the value. If they fail to return the merchandise during this time they are taken to court and in most situations charged with criminal larceny!
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