Assistant Store Manager jobs at RevZilla

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As the Sr Strategic Analytics and Operations Manager, you will hold a pivotal, high-visibility role collaborating across Strategy, Post-Sales and Cross-functional teams (Services, Product, Engineering, IT, Sales, Operations). You will be a direct thought partner to senior leadership, using data-driven insights to solve the most complex challenges facing the business. You will lead high-impact initiatives that shape our corporate strategy, drive operational excellence, and optimize efficiency at scale. This position is ideal for a leader with a strong analytical background who thrives on structuring complex problems into actionable strategy and is passionate about driving tangible business results. Your Impact Strategic Leadership & Problem Solving: Lead high-value strategic initiatives by structuring and breaking down complex business problems. You will develop and test hypotheses, conduct rigorous analysis (e.g., market sizing, competitive assessments, business/financial models), and deliver clear, compelling recommendations to executive-level audiences. Data-Driven Insights, Analytics, and Visualization: Develop, monitor, and own the critical KPIs and dashboards that guide key business decisions, including , providing actionable insights that empower product, engineering, and finance teams. Operational Excellence: You will design, develop and manage complex projects and large-scale transformations from end to end, ensuring execution and value realization. Cross-Functional Partnership: Work collaboratively across a diverse set of stakeholders, including executive leaders and teams in product, engineering, and finance. Build strong relationships and lead through influence to gather information, co-create deliverables, and drive alignment. Team Leadership & Mentoring: Drive change across the organization by wearing multiple hats (strategy, project management, analytics, and execution). Provide coaching and mentorship to junior members of the team, taking a personal interest in their professional growth. Qualifications Your Experience 8+ years of relevant work experience in management consulting, corporate strategy, business operations, strategy & operations, business analytics 3+ years experience with SQL, BigQuery, Tableau Robust analytical, quantitative, and modeling skills with a proven ability to synthesize complex information and large datasets into actionable executive-level insights Proven record of leading high-impact initiatives, managing projects, and driving change in a cross-functional environment Exceptional verbal and written communication skills, with the ability to present complex business and technical concepts effectively to senior leadership A collaborative team player and independent thinker; a self-starter who thrives in fast-paced, high-growth environments with minimal supervision Experience in the Enterprise Technology sector is a plus MBA or an advanced degree in a quantitative field (e.g., Math/Statistics, Economics) is strongly preferred Additional Information The Team You will be embedded within our Business Insights team within Support Operations, a highly collaborative and dynamic group that directly influences the performance of the organization. The team works cross-functionally with senior leadership, business stakeholders, and support teams to drive improvements and deliver actionable insights that have a direct impact on the success of the business. By joining this team, you will gain a deep understanding of key business systems and processes while contributing to critical decisions that shape our support operations. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $153000 - $247500YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service. In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction. Key Responsibilities Lead and supervise a service team to ensure consistent, high-quality operations. Train, mentor, and develop staff to complete work safely, accurately, and efficiently. Oversee daily maintenance activities, monitor performance, and provide ongoing coaching. Manage preventive maintenance programs, repairs, and service requests across multiple sites. Ensure all properties meet safety guidelines and regulatory requirements. Respond to escalated maintenance issues with professionalism and urgency. Support capital improvement projects and property upgrades as needed. Work closely with community teams to maintain strong service standards. Contribute to resident-focused initiatives that improve satisfaction and retention. Maintain accurate documentation of work orders, service requests, and project outcomes. Build a high-performing, accountable, and collaborative team culture. Qualifications High school diploma or equivalent required; Bachelor's degree in a related field preferred. 3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial). Strong knowledge of building systems, preventive maintenance, and safety regulations. Proven leadership, communication, and organizational skills. Ability to resolve escalated issues and operational challenges effectively. Proficiency with work order systems and basic computer applications.

Are you a Real Estate Paralegal looking for a new AMAZING opportunity? AP is currently working with a Real Estate Investment Firm to secure a Direct Hire Manager of Transactions and Operations. This opportunity will allow you to join a rapidly growing firm and to work in a state of the art office space. This is a small group of very motivated and professional people that you want to align yourself with. The Rochester and Connecticut offices employee 14 people. ABOUT THE ROLE This role supports the full loan closing lifecycle and key operational functions. Working closely with Acquisition, Investment, and Finance teams, the Manager of Transactions and Operations assists with loan closings, third-party coordination, and loan onboarding. The position also provides operational and administrative support, including employee onboarding and document management. The role reports to senior finance leadership and is based in the Rochester office. Responsibilities Loan Closing and Transaction Support Coordinate with acquisition and investment teams to collect required information from third parties such as appraisers and legal counsel Assist with loan closing processes and ensure timely and accurate onboarding of loans Work with loan servicers to set up and onboard newly closed loans Administrative and Operational Support Support new employee onboarding including technology setup, phone access, and equipment ordering Manage document retention and organization Assist with general office administrative functions Cross-Functional Support Cross-train and provide support for investor and accounting-related tasks during peak periods Experience Background in accounting, paralegal work, or related fields Real estate knowledge or experience, including exposure to real estate closings, preferred Knowledge, Skills, Abilities, and Other Characteristics Proficiency in Microsoft Excel Strong attention to detail with high standards for accuracy and organization Self-starter with the ability to manage multiple priorities Strong written and verbal communication skills Ability to work effectively in a team-oriented environment Professional, engaging demeanor with a customer-service mindset

Fulfilled by TikTok (FBT) is TikTok Shop's in-house service that handles storage, packing, and shipping for merchants. Fulfilled by TikTok (FBT) team is seeking an experienced Seller Growth Manager to join our team. The successful candidate will be responsible for recruiting new sellers to the FBT platform and driving increased usage across our existing seller portfolio. This role requires a strategic thinker with a strong track record in business development and sales, a deep understanding of e-commerce, and the ability to build and maintain strong relationships with sellers. Key Responsibilities: * Seller Recruitment: Identify, prospect, and recruit high-potential sellers to join the FBT program. Develop and execute strategies to attract new sellers across various categories and markets. * Portfolio Management: Manage and grow a portfolio of existing sellers, driving increased usage of FBT services. Analyze seller performance, identify growth opportunities, and provide tailored recommendations to optimize their experience on the platform. * Cross-Functional Collaboration: Work closely with internal teams, including marketing, product management, and operations, to ensure a seamless seller experience and drive continuous improvement of the FBT program. * Performance Tracking: Track and analyze key performance metrics to measure the success of recruitment and growth initiatives. Prepare and present regular reports to senior management. * Relationship Building: Build and maintain strong, long-lasting relationships with sellers, understanding their needs and challenges. Serve as a trusted advisor and advocate for sellers within the FBT program. * Strategic Planning: Develop and implement business development strategies to meet and exceed recruitment and growth targets. Monitor market trends and competitor activities to identify new business opportunities. * Training and Support: Provide training and support to sellers to help them maximize the benefits of the FBT platform. Develop and deliver educational content and resources.Minimum Qualifications: * Bachelor's degree in Business, Marketing, or a related field * 5+ years of experience in business development, sales, or a related field with proven track record of successfully recruiting and managing high-value accounts * Strong understanding of e-commerce marketplaces and prior experience working with merchants * Excellent communication, negotiation, and interpersonal skills and able to work independently and as part of a team in a fast-paced environment * Analytical mindset with the ability to interpret data and make data-driven decisions Preferred Qualifications: * MBA or advanced degree * Knowledge of Fulfillment by TikTok (FBT) and its benefits to sellers * Proficiency in CRM software and other sales tools * Demonstrated ability to develop and execute strategic business plans * Ability to think creatively and innovate

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed. Join us to transform the way the world works. Job Description This role can be based in San Francisco, New York, Carpinteria, or DC. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. We are seeking a strategic and visionary leader to serve as the insights and research partner to our Brand COE. You will help shape their brand positioning by uncovering fresh perspectives on our audiences, building deep Audience Pen Profiles, and setting the priorities that drive how our Parent Brand connects with the world. You will translate these perspectives into clear narratives and recommended actions, partnering with creative, marketing, and cross-functional teams to craft and refine our brand story. Key Responsibilities: Partner on Brand Positioning - Support the Brand COE with insights and research to help shape and articulate a compelling brand positioning, informed by rigorous research and competitive analysis. Audience Penetration Profiles - Develop and maintain detailed personas and segmentation models, leveraging quantitative and qualitative data. Uncover Fresh Perspectives - Lead discovery research to find new angles and narratives about our audiences; drive innovative methodologies to surface unexpected insights. Audience Prioritization - Identify 2-3 priority audiences for building our Parent Brand, using data-driven criteria and business objectives. Collaborate Across Teams - Work closely with Creative, Marketing, Product, and Insights partners to integrate positioning and audience insights into strategy and execution. Lead Custom Research - Design and oversee bespoke research projects aimed at informing brand positioning and audience strategy. Influence & Communicate - Present compelling narratives and actionable recommendations to senior leadership, embedding the voice of the consumer into key decisions. Qualifications Basic Qualifications: BA/BS degree in Marketing, Economics, Mathematics, or related filed or equivalent working experience. 7+ years of experience in brand strategy, consumer insights, audience segmentation, or related fields, ideally within technology or B2B/B2C contexts. Preferred Qualifications: Familiarity with brand positioning, competitive analysis, and category mapping tools. Experience with advanced analytics, segmentation software, or machine learning applied to customer insights. Strong proficiency in presentation tools such as PowerPoint, Tableau, or equivalent to visualize persona and segmentation outputs. Established relationships within creative and strategic consultancies or networks. Track record of leading high-impact, cross-functional initiatives from insight to execution. Demonstrated ability to partner on brand positioning in support of our Brand COE, providing deep insights and research. Expertise in building personas and segmentation (Audience Pen Profiles) and prioritizing audiences based on data and business impact. Strong analytical skills with the ability to blend quantitative and qualitative research. Exceptional storytelling ability, able to translate complex insights into clear narratives and recommendations. Proven ability to collaborate across functions and influence senior stakeholders. Comfortable designing custom research projects and interpreting findings for strategic use. Suggested Skills: Data Analysis & Storytelling Cross-Functional Influence & Communication Brand & Consumer Insights LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $125,000 to $195,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit ************************************** Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to: Documents in alternate formats or read aloud to you Having interviews in an accessible location Being accompanied by a service dog Having a sign language interpreter present for the interview A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records. 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Mattress Warehouse is growing! District Manager About us: At Mattress Warehouse, we empower our associates to shape their careers and make a meaningful impact every day. As one of the largest and fastest-growing bedding retailers in the United States, we're dedicated to improving lives through quality sleep. We offer quality products and exceptional service to our customers while supporting the communities we serve and protecting the environment. Why Choose Mattress Warehouse? Joining Mattress Warehouse means becoming part of a team-oriented work environment where your hard work and dedication are recognized and rewarded. What you can expect from us! Robust Compensation Package: a generous base pay, eligibility for bonuses, along with a 401(k) plan with a hefty employer match to secure your financial future. Unlock Your Team's Sales Potential: As a District Manager, you will teach your teams to leverage our exclusive bed MATCH diagnostic sleep system, empowering customers to find their perfect mattress based on 18 measurements and personalized recommendations. This tailored shopping experience transforms a customer's sleep quality and satisfaction. Comprehensive Benefits: We care about our employees' well-being, offering a variety of insurance coverage for every budget, covering medical, dental, vision, short/long-term disability, basic life and AD&D insurance, as well as recognition programs, and product discounts. Generous Paid Time Off: Our PTO package includes vacation, personal, and sick days. Growth Opportunities: We foster growth and development through our comprehensive paid training program, continuous feedback, an expansive learning library, and more. What We're Looking For At Mattress Warehouse, we believe that great leaders inspire great teams. As a District Manager, you will play a vital role in mentoring, developing, and motivating your Store Managers and Sales Consultants to reach their full potential. Through hands-on coaching, continuous training, and real-time feedback, you'll foster a high-performance culture where every team member feels empowered to succeed. By leading with passion and purpose, you will create an environment that encourages growth, confidence, and a deep understanding of our mission to improve lives through quality sleep. Your ability to cultivate talent and drive success will not only enhance the customer experience but also position your district for long-term excellence. As a District Manager at Mattress Warehouse, you'll be at the forefront of our operational excellence, ensuring that every showroom in your district runs smoothly, cleanly, and meets or exceeds budget and sales goals. You'll play a pivotal role in driving the success of our business by overseeing the implementation of marketing campaigns and promotions, all while providing outstanding customer service and maintaining adherence to company standards. Essential Functions: Financial Goal Achievement: Plan and coordinate business operations in district showrooms to achieve financial goals, driving revenue growth and profitability. Resource Management: Perform resource allocation, workload assignment, and schedule management for assigned projects, optimizing efficiency and productivity. Team Leadership: Manage a team of professionals on a daily basis to meet or exceed company objectives, fostering a culture of excellence and accountability. Training and Development: Identify skill gaps and schedule trainings for team members, ensuring continuous improvement and professional growth. Customer Satisfaction: Resolve all customer issues and ensure outstanding customer service, cultivating loyalty and positive brand perception. Performance Evaluation: Conduct performance evaluations of team members and provide feedback for improvements, driving individual and team success. Relationship Building: Build strong working relationships and maintain effective communications with team members, promoting collaboration and teamwork. Strategic Planning: Identify business challenges and suggest appropriate action plans, contributing to the development of new business strategies for growth and revenue generation. Operational Efficiency: Manage budgets, control expenses, and identify revenue opportunities, optimizing operational efficiency and cost-effectiveness. HR Support: Assist in employee recruitment, promotion, retention, and termination activities, ensuring compliance with company policies and procedures, including staffing, recruiting, and retaining talent. At Mattress Warehouse, we pride ourselves on being an Employer of Choice, offering competitive compensation packages, opportunities for career advancement, and a supportive work environment where your contributions are valued and recognized. Join us and be part of a winning team that's transforming the bedding retail industry. If you're a driven, results-oriented individual with a passion for retail and leadership, we want to hear from you. Apply now and take the next step towards a rewarding career with Mattress Warehouse!

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution * Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. * Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. * Translate strategy into actionable plans with clear milestones and success metrics. * Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership * Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience * Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. * Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. * Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. * Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. * Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. * Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence * Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. * Influence decision-making through storytelling, data, and customer insight. * Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. * Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting * Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. * Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: * 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. * Proven ability to manage large, cross-functional initiatives independently from planning to execution. * Strategic problem solver who connects customer needs to business goals. * Excellent communication and storytelling skills; able to simplify complexity for varied audiences * Data-driven problem solver who thrives in ambiguity. * Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. * Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. * Confident influencer and collaborator who drives progress without formal authority. * You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Benefits: Bonus based on performance Company car Opportunity for advancement Chicago: Customer Experience Manager Pay: From $40,000.00 per year (plus Bonus + Company Car) Job Description: As a Customer Experience Manager at Reliant Group LLC, you will drive exceptional customer satisfaction and business growth by leading sales initiatives and overseeing client relationships for our premium office coffee service. Based in Chicago, you'll promote our top-of-the-line automatic coffee machines and world-class Illy Coffee to Midwest businesses (car dealerships, rental buildings, medical clinics, universities, etc.), ensuring seamless service delivery and fostering long-term partnerships in the competitive office refreshment market. Key Responsibilities: Develop and execute sales strategies to acquire new clients and expand services within existing accounts, targeting office environments across the Midwest. Build and maintain strong relationships with key decision-makers, conducting needs assessments to recommend tailored coffee solutions. Monitor customer feedback and service metrics to enhance experience, resolving escalations promptly and implementing improvements for retention. Collaborate with the operations team to ensure on-time installations, maintenance, and replenishment of coffee machines and supplies. Track sales performance, prepare reports on pipeline, revenue goals, and customer satisfaction, and identify upsell opportunities for premium Illy products. Represent Reliant Group at industry events, networking to generate leads and promote our commitment to outstanding coffee service Provide training and guidance to sales support staff on customer engagement best practices. Preferred Experience & Skills: Proven track record in B2B sales, ideally within the foodservice, beverage, or office supply industry. Strong understanding of customer relationship management (CRM) tools and sales methodologies. Experience with office coffee or vending services is a plus, including knowledge of automatic espresso machines and premium coffee brands like Illy. Excellent negotiation and closing skills, with a customer-centric approach to problem-solving. Outstanding communication abilities, both verbal and written, to articulate value propositions clearly. Qualifications: Bachelor's degree in Business, Marketing, or a related field preferred At least 3-5 years of sales and customer service experience, with managerial exposure. Proficiency in Microsoft Office Suite and CRM software (e.g., HubSpot). Ability to travel locally within the Chicago area and Midwest as needed. Valid driver's license and reliable transportation. Job Type: Full-time

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution * Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. * Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. * Translate strategy into actionable plans with clear milestones and success metrics. * Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership * Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience * Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. * Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. * Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. * Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. * Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. * Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence * Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. * Influence decision-making through storytelling, data, and customer insight. * Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. * Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting * Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. * Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: * 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. * Proven ability to manage large, cross-functional initiatives independently from planning to execution. * Strategic problem solver who connects customer needs to business goals. * Excellent communication and storytelling skills; able to simplify complexity for varied audiences * Data-driven problem solver who thrives in ambiguity. * Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. * Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. * Confident influencer and collaborator who drives progress without formal authority. * You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here