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Reyes Holdings Remote jobs

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  • Customer Service Representative

    Leeds Professional Resources 4.3company rating

    Brandon, FL jobs

    We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite
    $18 hourly 5d ago
  • Brazil Packaging Salesperson, Remote

    Packaging Co 3.9company rating

    Stockton, CA jobs

    We are a leading packaging company serving clients across Brazil with innovative solutions and exceptional service. Role Description We are seeking an experienced Brazilian Packaging Salesperson to join our sales team. This is a full-time remote position reporting to our Sales Manager. The ideal candidate will have proven experience selling packaging products and services to Brazilian markets, with a strong understanding of Brazilian business practices, regulations, and cultural nuances. Compensation: $35,000 to $85,000 per year, depending on experience. The successful candidate will be responsible for: - Developing and maintaining relationships with Brazilian clients - Identifying and pursuing new sales opportunities in Brazilian markets - Presenting packaging solutions tailored to Brazilian customer needs - Managing sales pipelines and forecasting - Collaborating with our product and logistics teams to ensure customer satisfaction - Meeting and exceeding sales targets - Staying informed on market trends and competitor activities in Brazilian packaging markets Qualifications - Proven track record of successful B2B sales in packaging or related industries - Extensive experience working with Brazilian markets and customers - Strong knowledge of Brazilian business regulations and standards - Fluent in English and Portuguese - Excellent communication, negotiation, and relationship-building skills - Ability to travel to Brazil as needed (20-30% of the time) - Bachelor's degree in Business, Sales, or a related field - Proficiency with CRM systems and sales tools - Salesforce experience is a plus
    $35k-85k yearly 3d ago
  • Workers Comp Claims Oversight Specialist

    Samuel Hale 4.6company rating

    Rancho Cordova, CA jobs

    Join Our Dynamic Team as a Workers' Comp Claims Oversight Specialist! Claims Oversight Specialist Job Type: Full-time Exempt Salary: $71,000 - $95,000 Who We Are: EmployInsure LLC delivers Engineered Employment Products designed to eliminate gaps from antiquated practices and enable Frictionless Employment for customers across the employment value chain. Our Mission is to inspire and redefine the relationship between industry and individual by transparently connecting all buyers and sellers of talent to create maximum value . Our diverse team is powered by forward-thinkers, innovators, and rapid problem-solvers. We are committed to making a significant impact to scale the company. We believe in fostering a collaborative and inclusive work environment where every voice is heard and valued. EmployInsure is the parent company of its brands; Samuel Hale and Evoove, in exclusive partnership with the PACT. To learn more about us and our family of companies, check out our websites! Home - Samuel Hale - California Workers' Comp Fraud Savings Evoove | Centralized Staffing Solutions The PACT Life - Welcome to The PACT Our Core Values: Entrepreneurial Spirit: A mindset that involves seeking out change, taking risks, and pursuing new opportunities. Quest for a Deeper Understanding: A true professional never stops getting better at their craft. They practice and measure, and debate over their understanding of the truth, embodying a growth mindset. The Stockdale Paradox: We confront the brutal honesty of our current reality while always maintaining an unwavering faith in our ability to overcome all challenges that get in our way. We have toughness, determination, and passionate belief! Job Description: We seek to hire an experienced Claims Oversight Specialist to join our claims oversight team. The ideal candidate will have experience in California workers' compensation, denying, settling, or authorizing payments to workers' comp claims. In this role, you will be responsible for corresponding with policyholders, claimants, witnesses, attorneys, etc., to gather important information to support contested claims. Investigating claims and compiling reports within the given timeframe after receipt of the first injury report Preparing and delivering claims updates and reviews to internal stakeholders and clients Strategically handle investigations and tactically tackle issues Requesting records as required Notifying the employer of his or her claim determination based on findings Collecting and evaluating claims and authorizing payments Keeping in contact with the injured worker and the medical professionals concerning the status of the injury and plans for treatment Contacting the claimant's employers or doctors for additional information if the claim is questionable Assessing settlement decisions and opportunities Being present at mediations, either by phone or in person Ensuring that injured workers are taken care of appropriately and on time Basic Qualifications: 2+ years of direct workers' comp claims experience 1+ years of California workers' comp experience Good time management skills Adequate knowledge of relevant regulations Skilled customer service skills and attention to detail Demonstrated experience investigating workers' comp claims Excellent customer support Extensive claim review experience Prior claim settlement experience Insurance claims management software experience and technical proficiency We Offer a Best-in-Class Professional Benefits Package to Support our Employees: Comprehensive premium Healthcare Coverage: Medical, dental, and vision plans: Employees 100% covered by the company. Low deductibles for spouse/partner and dependents Generous Paid Time Off: Unlimited paid time off policy and paid holidays Profit Sharing Plan: Share in the success of the company Retirement Savings Plans: 401(k) with 5% company match to help you secure your financial future Lifetime pension plan: Vest into our pension plan for a lifetime income Wellness Support: Access to wellness programs, mental health resources, financial counseling, legal support, and employee assistance programs. Professional Growth Opportunities: Learning resources to help you thrive. Death Benefits: Company-paid to protect you and your loved ones. Flexible Work Options: Hybrid or remote work arrangements (where applicable). Exclusive Perks: Employee discounts, commuter benefits, and more. Join us and experience a benefits package designed to empower your well-being, career growth, and personal goals! Samuel Hale is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Samuel Hale is an E-Verify company. For more information, please review our Participation and Your Right to Work. California Privacy Notice for Job Applicants If you are a California resident, we collect and use the personal information you provide in your application for recruiting, hiring, and compliance purposes in accordance with the CCPA/CPRA. We do not sell or share applicant personal information as those terms are defined by law. For details about what we collect, how we use it, and your privacy rights, please review our California Applicant & Employee Privacy Notice at ********************************* or contact us at ****************************.
    $71k-95k yearly 4d ago
  • Senior SAP Developer - ETL / REMOTE

    Robinson Group 4.2company rating

    Philadelphia, PA jobs

    Robinson Group has been retained to fill a newly created role in a newly created team- a Senior SAP Developer (ETL) - real REMOTE Technically strong team that is using innovative approaches, the latest technology, and strong collaboration. *This fully remote position will be part of a $17B organization but has the flexibility and mindset of a start up organization. *Growing, smart, and fully supported team that will have you leading the integration of SAP data primarily from SAP ECC and SAP S/4 HANA-into a unified, cloud-based Enterprise Data Platform (EDP). This role needs deep expertise in SAP data structures, combined with strong experience in enterprise ETL development using cloud-native technologies. As a Senior SAP Developer (ETL), you will play a key role in designing and implementing scalable data pipelines that extract, transform, and harmonize data from SAP systems into canonical models for analytics, reporting, and machine learning use cases. You will partner closely with data engineers, architects, and SAP subject matter experts to ensure accuracy, performance, and alignment with business requirements. This role will support a variety of high-impact projects focused on enabling cross-ERP visibility, operational efficiency, and data-driven decision-making across finance, manufacturing, and supply chain functions. Your contributions will help standardize critical datasets and accelerate the delivery of insights across the organization. Your skillset: Strong experience in SAP ECC and SAP HANA SAP Datasphere (building ETL pipelines) Architect and implement ETL pipelines to extract data from SAP ECC / HANA / Datasphere Design and build robust, scalable ETL/ELT pipelines to ingest data into Microsoft cloud using tools such as Azure Data Factory, or Alteryx. Analyze/interpret SAP's internal data models while working also closely with both SAP functional and technical teams Lead the end to end data integration process for SAP ECC Leverage knowledge of HANA DW to support reporting and semantic modeling Strong communication capabilities as it relates to interfacing with supply chain and finance business leaders Strong cloud knowledge (Azure is preferable, GCP, AWS, Fabric) Ability to model data/ modeling skills Expose/experience with Python (building data transformations in SQL and Python) Your background: Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field. 10 years of IT experience, with 8 years of SAP experience (SAP ECC and SAP S/4HANA). Hands-on experience with Azure cloud data services including Synapse Analytics, Data Lake Storage, SQL DB. Experience building cloud-native applications, for example with Microsoft Azure, AWS or GCP
    $92k-116k yearly est. 1d ago
  • Field Service Technician

    R.A Jones, a Coesia Company 3.9company rating

    Covington, KY jobs

    About R.A. Jones and Coesia R.A Jones, headquartered in Covington, KY, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries. R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging. R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees. About the Role We are seeking highly skilled electro-mechanical individuals who will be able to perform on-site and telephone support, training, and repair service for R.A Jones customers.This individual will perform field service functions for manufactured equipment and any equipment sold with a warranty. Service work may include, but not limited to, troubleshooting electrical and mechanical systems, PLC programming, wiring, circuit analysis, routine maintenance, repairs, modifications, machine setup, or training of customer personnel. What You Need to Be Successful Proficient in field service for major food and filling machines with a strong working knowledge of electrical and mechanical systems. Diagnose and repair electrical control systems, including PLCs, HMIs, and motor control circuits. Install and configure sensors, actuators, and other electrical components as required. Start-up of machines in customer plants, ensuring all electro-mechanical components are properly configured. Training customer personnel to properly operate and maintain machines with an emphasis on electrical troubleshooting and system integration. Assistance to customers when there is an electrical or mechanical breakdown. Performance of contracted or periodic maintenance of machines, including electrical diagnostics and calibration. Attainment of a working knowledge of all assigned equipment in the field. Customer check-out demonstrations at Packaging Technologies prior to machine shipments. Train customer personnel to properly operate and maintain equipment (Formal & Informal). Contact customers to maintain service and equipment needs. Assists parts department in determining part numbers as needed by customer. Advises customers of the latest electrical upgrades for their machines, including preventative maintenance programs and training opportunities. Assist with customers for assistance with technical troubleshooting involving electrical and mechanical systems. Support training for new service personnel, focusing on electrical troubleshooting skills. Recommend equipment changes to engineering and represent customer service and engineering departments in the field. Performs all other duties as assigned. What You Need to Be Successful Strong understanding of electrical systems, PLC programming, and troubleshooting with excellent communication and teamwork skills. Customer-focused problem solver with a proactive and adaptable mindset. Technical training in electro-mechanical technology or relevant experience. Proficiency in electrical and mechanical equipment, Microsoft Office, and effective communication. Ability to travel extensively (75-80%) in the U.S. and internationally on short notice. Our Offer Coesia North America offers a competitive benefit package which includes, among other things: 401K offering 6% company match with no vesting period. Flexible remote work offering. 8-weeks paid parental leave. Multiple health benefit & insurance options. PTO, sick time, and 12 observed calendar holidays. Company paid short-term disability (80% wager placement) & long-term disability. HSA company contribution for individual & employer family coverage. Coesia is an equal opportunity employer and embraces diversity and inclusion.
    $45k-67k yearly est. 4d ago
  • Executive Administrative Assistant with Accounting Duties

    JFC & Associates 4.4company rating

    Saint Petersburg, FL jobs

    About the Role: We are seeking a detail-oriented and organized individual to join our team as an Executive Administrative Assistant with a strong focus on accounting support. This role is ideal for someone who thrives in a remote work environment and is comfortable managing both administrative and financial responsibilities for a fast-paced, technology-driven professional services firm. Key Responsibilities: · Provide administrative support to ensure efficient operation of the remote office. · Update the QuickBooks financial system daily, following generally accepted accounting principles (GAAP). · Create and manage purchase orders and ensure employee time is accurately entered in QuickBooks. · Run bi-weekly payroll using Insperity, and serve as the primary liaison for any payroll-related issues. · Prepare and submit local and state sales and withholding tax reports. · Collaborate with the Accounting team to ensure timely and accurate invoicing. · Follow up with clients regarding invoicing discrepancies and late payments. · Answer and direct phone calls, take messages, and manage professional correspondence. · Schedule and coordinate meetings, manage calendars, and assist with logistics as needed. · Perform data entry, transcribe documents, and maintain organized electronic and hard copy filing systems. · Prepare and edit documents, including memos, reports, and emails. · Maintain and update employee records and assist in compiling internal reports. · Keep internal policies and procedures documentation current and accessible. Qualifications & Experience: · Bachelor's degree in Accounting or a related field is highly preferred. · Proven experience in an administrative support role with financial responsibilities. · Hands-on experience with QuickBooks and Insperity payroll processing is required. · Strong proficiency in Microsoft Office (Word, Outlook, and especially Excel). · Excellent organizational skills with strong attention to detail and accuracy. · Professional communication skills-both written and verbal. · Ability to work independently, prioritize tasks, and meet deadlines in a remote environment. · Experience handling sensitive financial and HR information with discretion. · Experience working for a professional services consultancy-especially in the technology or software sector-is a strong plus. Why Join Us? This is an excellent opportunity to apply your accounting education and administrative skills in a growing technology consulting company. We offer competitive pay, a flexible remote work environment, and a collaborative, mission-driven team culture. To Apply: Please submit your resume and a brief cover letter highlighting your relevant experience-especially with QuickBooks, Insperity, and any work in the technology or professional services space. We look forward to hearing from you!
    $29k-41k yearly est. 4d ago
  • Level 1 IT Support Specialist

    Revco Lighting & Electrical Supply, Inc. 4.2company rating

    Southampton, NY jobs

    IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.
    $44k-53k yearly est. 3d ago
  • Field Airborne Support Team AMT V A&P

    Gulfstream Aerospace Corporation 4.9company rating

    Fort Worth, TX jobs

    *Field Airborne Support Team AMT V A&P in Remote* *$5,000 Sign On Bonus Eligible* *Unique Skills:* At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission. This is a remote opportunity. Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream. Recruiting in the Southwest region Louisiana, Oklahoma, New Mexico and Texas. *Education and Experience Requirements* High School Diploma or GED required. 8 years aviation maintenance experience (avionics, electrical, and/or mechanical) to include 4 years of relevant Gulfstream aircraft experience. A&P (FAA Airframe and Powerplant) license required. Valid Driver's License required. Other Ability to obtain Passport required. *Position Purpose*:Perform various technical functions of aircraft maintenance, repair, replacement, and modification of key aircraft components on AOG aircraft on road trips and in the Customer Support organization. Perform aircraft maintenance and perform troubleshooting and repair duties requiring accuracy and skill on customer live in-service aircraft. Supports the customer in diagnosing and resolving technical problems with the aircraft. *Job Description* Principle Duties and Responsibilities:Essential Functions: * Must be available on an on-call basis, with the ability to be on site or dispatched on the FAST aircraft within two hours of the initial contact from Gulfstream. * Must be able to communicate effectively with the customer, scheduling, FAST flight crews, Tech Ops, business office, vendors, Warranty, Field Service Representatives and Hangar Ops . * Acts as the single point of contact between Gulfstream and the customer to correctly relay the aircraft schedule and return to service expectations . * Perform required. AOG maintenance and necessary servicing of all aircraft mechanical systems . * Work independently and consistently to perform assigned maintenance and avionics tasks within the quoted or standard CMP time with little or no supervision . * Repair, maintain, install, and troubleshoot mechanical and functional components of the aircraft including airframes, engine components, landing gear, electrical components, and control systems . * Coordinate with inspection to ensure compliance with internal and FAA inspection and documentation requirements . * Establishes and maintains a professional working relationship with the customer and provides one-on-one direct familiarization briefings with the customer during the road trip . * Properly identify (tag) customer property and equipment. Store aircraft components and other customer property securely and safely . * Follow standard operating procedures and JSAs when operating ground support equipment . * Operate and oversee use of special support equipment used in removal and installations of major components . Additional Functions: * Orders and receives all tooling and materials that will be needed to service the AOG acft . * Arranges the shipment of all core units and tooling back to Gulfstream . * Identifies required. advanced troubleshooting techniques for all model acft with assistance from Tech Ops . Perform other duties as assigned.Other Requirements: * Advanced knowledge of inspection and maintenance procedures for various aircraft models and systems. * Advanced knowledge of pertinent technical reference materials (maintenance manuals, IPCs, Service Bulletins, structural repair manuals, engineering drawings, ADS, etc.). * Must be able to read, write, speak, and understand the English language. *Additional Information* Requisition Number: 229018 Category: Service Center Percentage of Travel: Up to 100% Shift: First Employment Type: Full-time Posting End Date: 01/02/2026 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. [Legal Information]( | [Site Utilities]( | [Contacts]( | [Sitemap]( Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. [A General Dynamics Company]( Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
    $26k-33k yearly est. 4d ago
  • Sales Account Manager

    The Bazaar 3.7company rating

    River Grove, IL jobs

    Location: On-site at The Bazaar Headquarters// Remote Work Optional depending on experience and job fit. Job Type: Full-Time Compensation: Total On Target Earnings is 105K. 75K base +1% of sales (uncapped commission) About The Bazaar: The Bazaar is a 65-year-old, family owned, leader in the closeout and off-price distribution industry, specializing in consumer-packaged goods (CPG). With a strong reputation for sourcing and distributing high-quality products at unbeatable prices, we serve a diverse range of retailers and businesses. Our team is dedicated to delivering exceptional value and fostering long-term partnerships in the marketplace. Who this Job is perfect for: A person with Experience and Passion for CPG distribution selling to retailers, E-com, and Wholesalers around the world. A gritty and high energy salesperson who builds relationships very well. Someone who thrives in a family business environment. This is not a corporate culture, we believe in quick decisions, hustle, and total honesty. You will be judged on your effort and performance daily! You will spend a ton of time building meaningful relationships with your customers, this is a great job for someone who loves people. Position Overview: We are seeking a Account Manager to drive revenue growth, expand customer relationships, and manage key accounts in the closeout and off-price retail space. The ideal candidate will have a proven track record in sales, strong negotiation skills, and experience in CPG, distribution, or wholesale trade. This role requires a strategic thinker who can identify new opportunities, manage complex deals, and build lasting partnerships with retailers and suppliers. Key Responsibilities: In collaboration with leadership, develop and execute a strategic sales plan to expand market presence and revenue streams. Manage and grow existing customer accounts by identifying, selling and building strong relationships across all departments in your assigned national accounts. Actively seek new business opportunities at the national and regional levels. Build and maintain strong relationships with key decision-makers (C-Level) at retail partners. Negotiate pricing, terms, and contracts to maximize profitability. Stay ahead of industry trends, market conditions, and competitor activities. Collaborate with internal teams (procurement, logistics, and finance) to ensure seamless execution of deals. Meet and exceed sales individual and team targets through proactive pipeline management and customer engagement. Utilize CRM and ERP systems to track sales performance, customer interactions, and forecasts. Qualifications & Skills: Ideally you have 5-10 years of experience in sales, account management, or business development, preferably in CPG, wholesale, or closeout distribution. Strong negotiation, communication, presentation and interpersonal skills. Ability to manage complex sales cycles and close high-value deals. Proven ability to meet or exceed sales targets and revenue goals. Proficiency in CRM and ERP systems for tracking sales performance. Excellent analytical and problem-solving skills (Big deal these days) Detail-oriented and research-driven individual Outstanding time management and organizational skills. Ability to prioritize daily work flow well. Ability to travel as needed to meet with customers and attend industry events. Why Join Us? Competitive salary with performance-based incentives. No cap on earnings. Opportunity to work with a Family-owned company in a fast-paced industry. Collaborative team environment with opportunities for career growth. Exposure to a diverse portfolio of products and customers. You will build and run your own book of business. You will "eat what you kill", so to speak.
    $30k-47k yearly est. 2d ago
  • Call Center Supervisor

    Pacer Group 4.5company rating

    Pottstown, PA jobs

    Call Center Supervisor - Pacer Call Center Practice Employment Type: Full-Time Experience Required: 3-5 years in call center leadership Industry Preferred: Healthcare, Health Plans, PBM, Customer Service Operations About Pacer Pacer Staffing supports enterprise clients with large-scale, performance-driven contact center talent. Our Call Center Practice provides Customer Service Advocates (CSAs) to our clients and we are expanding our leadership team to support this growing line of business. We are looking for a Call Center Supervisor who can coach, develop, and support our remote CSA workforce while partnering closely with Account Management, HR, Delivery, and client-side leadership to drive high performance and retention. Position Summary The Call Center Supervisor will oversee a team of remote Customer Service Advocates assigned to healthcare contact center programs. This leader is responsible for monitoring performance, coaching associates, reinforcing expectations, driving quality, and ensuring alignment with client standards-including HIPAA, attendance compliance, professionalism, and performance metrics. This role plays a critical part in our success and will directly shape the growth, consistency, and quality of the Call Center Practice. Key Responsibilities People Leadership & Coaching Supervise a team of remote Customer Service Advocates (CSAs) supporting health plan members. Conduct regular 1:1s, performance discussions, and coaching sessions. Monitor attendance, quality, documentation, and adherence to client expectations. Reinforce Pacer and client standards: punctuality, schedule compliance, professionalism, HIPAA, and WFH requirements. Identify performance gaps early and implement corrective action or coaching plans. Performance Management Track KPIs including call quality, one-call resolution, audit scores, attendance points, and productivity. Review feedback from client supervisors and translate it into actionable coaching. Partner with HR for monthly contractor check-in meetings, addressing risks and providing support. Reduce attrition by maintaining strong communication and support structures. Training & Onboarding Partner with HR and Delivery to run New Hire Orientation, reinforcing expectations and work from home compliance. Support new hires while they ramp up in training and production. Validate equipment setup, internet requirements, and workspace compliance for new employees. Operational Excellence Ensure associates follow all HIPAA and confidentiality requirements. Coordinate with Account Manager and Delivery on performance trends and escalation needs. Maintain accurate documentation for attendance, coaching, warnings, and performance milestones. Implement standardized processes that scale as the practice grows. Client Partnership Collaborate with call center supervisors to understand expectations, performance trends, and class outcomes. Communicate insights back to Pacer leadership to enhance training, recruiting, and support processes. Participate in calibration sessions, performance reviews, and quality alignment meetings. Qualifications 3-5 years of call center leadership experience (Supervisor, Team Lead, Quality Coach, or equivalent). Experience in healthcare call centers strongly preferred (health plans, PBM, Medicare/Medicaid, provider/member services). Strong coaching, communication, and performance management skills. Prior experience supporting remote or hybrid customer service teams. Understanding of HIPAA, PHI, and healthcare compliance requirements (preferred). Proficiency with call center tools, QA frameworks, KPI reporting, and performance documentation. Ability to multitask across multiple systems and manage priorities in a fast-paced environment. High emotional intelligence and ability to build trust with remote associates. What We Offer Competitive compensation package Medical, dental, vision, 401(k) Opportunity to shape and grow a rapidly expanding call center practice High visibility with internal leadership and enterprise clients Remote work environment The chance to make a meaningful impact on associates supporting vulnerable member populations Ideal Candidate Profile You're a coach-first leader who thrives in fast-paced customer service environments. You build engaged, high-performing teams through communication, accountability, empathy, and structure. You're confident partnering with clients, enforcing standards, and supporting associates every step of the way. You are passionate about helping people succeed-and understand how to elevate performance in a healthcare call center environment.
    $46k-64k yearly est. 4d ago
  • Senior Knowledge Management Specialist

    Samsara 4.7company rating

    Los Angeles, CA jobs

    About the role: Samsara builds solutions that help improve the safety, efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact - helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time. You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: Develop and drive clear content guidelines, taxonomy, and organization to support the refinement and expansion of the KM library Be responsible for project planning, coordination, and successful delivery within the KM portfolio Assist in the development and implementation of knowledge management strategies Identify and implement enhancements in our KM processes and technology, guided by KM KPIs and industry best practice Actively participate in technology-driven initiatives, incorporating AI and other innovative solutions Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: Bachelor's degree in a related field 3+ years of KM experience, with a solid foundation in AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs Proficient in project and program management, with a demonstrated ability to manage multiple projects simultaneously Proficient in one or more CMS or KMS system An ideal candidate also has: KCS certification or similar knowledge management methodology certifications Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools Proficient in support-focused or knowledge-focused AI tech
    $63k-94k yearly est. Auto-Apply 23d ago
  • Project Manager and Coordinator, Executive Initiatives

    Exemplis 4.6company rating

    Cypress, CA jobs

    Salary Range: $89,638.00 - $134,456.00 High-visibility, outcomes-first role that orchestrates execution across a portfolio of executive initiatives by turning decisions into clear plans, maintaining single sources of truth in Smartsheet, and ensuring follow-through to completion. Operates with discretion, polish, and strong judgment in a fast-moving environment. This is a hybrid role, with three days per week onsite (Tuesday, Wednesday and Thursday) at our Cypress, CA headquarters and two days working remote (Monday and Friday). Responsibilities and Essential Functions: Meeting operations: Drive agendas, capture decisions/actions live, and publish summaries within 24 hours (owners, due dates, next milestones). Smartsheet expertise: Build and maintain sheets, reports, dashboards; implement cross-sheet formulas and automations; manage portfolio rollups. Action follow-through: Responsive action items follow up and closure to help ensure schedule adherence and progress. Executive communications: Produce concise weekly/biweekly updates and ad-hoc briefs that highlight what's on track, what's off, and decisions needed. Lean and lightweight standards: Maintain simple, repeatable practices (actions, owners, dates, definitions of done) Business-minded problem solving: Build understanding of business operations to apply practical and contextual judgment on projects to inform plans and actions. Confidential CEO support: Coordinate select CEO initiatives with the same rigor as core projects. Stakeholder management: Build trust with senior leaders and cross-functional teams; facilitate clear, timely communication and alignment. Qualifications, Skills and Education: Bachelor's Degree or equivalent combination of education and experience. 4-6+ years in project coordination/operations, program management, PMO, or chief-of-staff-adjacent roles. Business acumen: Familiarity with business processes in a product company with manufacturing operations. Smartsheet expert: Advanced sheets/reports/dashboards; cross-sheet formulas, cell linking, automated Execution excellence: Translate discussion into plans, drive accountability, and deliver results in multi-stakeholder environments. Communication & facilitation: Crisp writing, strong meeting facilitation, and executive presence. Technical savvy: Comfort with data and integrations (Excel, PowerPoint, Lucidchart/Visio; bonus: Zapier/Power Automate or scripting). Judgment & discretion: Handle sensitive information and CEO-level work with confidentiality and maturity. Must be able to work onsite (Tuesday, Wednesday and Thursday) at our Cypress, CA headquarters and two days working remote (Monday and Friday). Perks and Benefits: We hope that you're excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change. In addition to our unique culture, we also offer these fun perks and benefits. Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education. Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.” Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date. 401(k): We match 100% up to 3% and then 50% of the next 2% deferred. Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1! Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day. Employee Discounts: We offer discounts to our employee across all of our product lines. Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate! Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family. About Us: It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands - including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park. From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice - above all else. Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today. Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.
    $89.6k-134.5k yearly 60d+ ago
  • Evaluator / Junior Evaluator

    Givaudan Ltd. 4.9company rating

    Indiana jobs

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Jr Fragrance Evaluator - Your future position? As a Jr Fragrance Evaluator India, you will develop fragrances for the personal care category, with clear understanding of customer needs, preferences and requirements to guide value and ensure successful completion of external projects according to Fragrance Evaluation goals. You will be reporting to the Sr. Fragrance Manager - Personal care category Main responsibilities: Evaluation Projects * Help win briefs by selecting suitable fragrances to meet customer needs * Manage the best fragrance collection/Portfolio, responding to gap analysis, market needs, market trends and incorporating Givaudan technologies * Undertake fast and efficient selection of fragrances for projects * Undertaking regulatory compliance projects * Write fragrance descriptions linked to marketing trends * Participate in proactive Development projects * Collaborate when necessary directly with Perfumers to develop fragrance themes * Understand the Best Practices Cross-functional Cooperation * Work with sales colleagues throughout the project process to ensure meeting of customer requirements * Collaborate with relevant marketing & CMI colleagues for trends information, internal/client presentations, consumer understanding and testing. You? Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world. Your professional profile includes: * University Degree * Verbal and written command of English * 2-3 years' functional/technical experience in the fragrance industry * Understanding of the local olfactive preferences and experience with distribution market will be a plus. * Competent olfactory ability and knowledge * Knowledge of evaluation/application and research methodologies, principles, protocols, and documentation. * Experience with industry and sales landscape for country, segment, category, or specific geographic area, including competitors and regulatory guidelines. * Knowledge of fragrance products, general market trends. * Basic knowledge of CMI testing protocols and procedures. * Ability to lead all required functional steps in the brief handling processes from brief creation to submission. * Strategic mindset on fragrance development to cater in a faster and efficient way. #LI-Onsite #LI-Y Our benefits: * End of Service Gratuity/Pension * Pension contributions * Group Term Life & Disability Insurance * Health Insurance At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Remote working: Hybrid At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Join us and Impact Your World Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
    $37k-44k yearly est. 28d ago
  • Senior IT Site Lead (Networking & EUC)

    KIK Consumer Products 4.4company rating

    Lawrenceville, GA jobs

    We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools When you join KIK Consumer Products, you're joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America's largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life. Your Role at KIK You will report to the Director of IT Operations and Service Desk. In this role, you will be responsible for managing the day-to-day IT operations at KIK's Corporate Headquarters in Lawrenceville. This includes supporting new employee onboarding, ensuring network and Wi-Fi reliability and security, maintaining end-user computing devices and applications, and managing conference room technology, printing services, and local servers. You will also oversee vendor and ISP relationships and handle local incident, problem, and change management activities. What You'll Bring Bachelor's degree in information Technology, Computer Science or related field preferred Minimum of 5 years of experience in IT systems analysis, infrastructure support or related technical roles. Proven experience with end-user computing, networking, system administration or application support. Proficiency in network fundamentals (LAN/WAN, TCP/IP, NDS, DHCP, VPN). Experience supporting end-user hardware and software. Familiarity with cloud technologies such as Microsoft 365, Azure or AWS. Experience with ticketing systems (ServiceNow, Jira, etc.). Exposure to automation or scripting (PowerShell, Python, etc.). Strong problem-solving and analytical abilities. Excellent communication and customer service skills, with the ability to explain technical concepts clearly. Strong documentation and process improvement mindset. Ability to work onsite at Lawrenceville, GA office, Monday-Thursday, with option to work remote on Friday. What You Will Get KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. About KIK We create the products and brands that people trust to clean, sanitize, and protect their homes and pools. We are one of North America's largest independent consumer product manufacturers with 16 North American manufacturing facilities. We also operate globally in Canada, Europe, and Australia. We are known for our portfolio of notable brands including Spic and Span and Comet cleaning products, Clorox Pool&Spa™ (under license), BioGuard , and Natural Chemistry pool chemicals. We are also the #1 producer in North America of store-brand (“private label”) bleach and a leading private-label provider of laundry detergent and additives, dishwashing products, general-purpose cleaning, and other home care products. Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics. Our organization is constantly evolving and is driven by a set of “One KIK” values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity. KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law. KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application, or interview process, or to perform the essential functions of the job, please contact Human Resources immediately. Privacy Policy: ************************************************ What You'll Be Doing Serve as the IT lead for ALL IT services-own issues through closure and communicate status Coordinate and align with central IT (Infrastructure, Security, Applications, Integration, Data) while executing locally; escalate with clear diagnostics and business impact. Plan, prioritize, and deliver small/medium site projects (e.g., AP/switch refresh, Wi‑Fi tuning, room tech upgrades) with minimal supervision. Own the local IT runbook: site diagrams, vendor contacts, circuit inventory, asset list, SOPs, and recovery steps are current and accurate. Own WLAN/LAN performance & reliability. Troubleshoot/optimize Wi‑Fi (802.11 a/b/g/n/ac/ax/6E): RF/channel/power planning, roaming/sticky‑client fixes, interference mitigation. Administer LAN: switching and basic routing (VLANs, trunks, ACLs, QoS for voice/video, DHCP, DNS, NAT, static/OSPF). Perform packet capture/analysis (Wireshark/tcpdump) and isolate issues across OSI layers; Maintain network security hygiene: firmware/patching, NAC/802.1X/RADIUS, certificate management, segmentation, rogue AP detection. Manage circuits/ISPs (install, change, outage) for site and validate SLAs; maintain tidy/secure MDF/IDF, cabling standards, PoE budgets, and UPS health. Own end‑to‑end onboarding/offboarding and partner with central IT for device prep/provisioning, access setup (Entra ID/AD, M365), MFA/SSO, Wi‑Fi/VPN certs; day‑1 ready. Deliver Level 2 support for Windows/mac OS, iOS/Android, and core business apps; remote‑assist tools and knowledge‑base first. Manage endpoint compliance: encryption (BitLocker), patching, baselines, driver/BIOS updates, and posture enforcement. Maintain accurate asset inventory and chain‑of‑custody for devices and accessories. Own conference rooms/AV (Teams, cameras, mics, displays) and printing-reliable day‑to‑day experience and quick fixes. Perform basic local server/edge equipment care (reboots, media swaps, backup indicators) and coordinate with central teams for changes. Run incident/problem/change locally in the ITSM tool; drive root‑cause elimination for repeat tickets; contribute clean KB/SOP/runbooks. Support maintenance/change windows Track and report KPIs: network reliability, MTTR, first‑contact resolution, onboarding time‑to‑productive, asset accuracy, compliance posture. Provide input to site IT budgets (spares, small projects) and validate vendor quotes and invoices.
    $52k-105k yearly est. Auto-Apply 60d+ ago
  • Sales Quality Program Manager II

    Samsara 4.7company rating

    Los Angeles, CA jobs

    About the role: We're looking for an experienced Sales Quality Program Manager to join our pioneering Sales Quality Programs team. The Sales Quality Program Manager will partner with leadership and cross-functional stakeholders to uplevel and drive even stronger outcomes for our customers. You will support teams in all segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience. The ideal candidate has experience in a customer-facing role, expertise in quality assurance operations for technical and non-technical customer teams, and can parse data to identify high-leverage opportunities. You'll join a team in building mode and help create a sustainable quality function and culture. This role reports to the Sr. Manager of GTM Quality Programs and is part of the Revenue Operations department. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time. You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions Monitor interactions across various lines of business to assess quality of engagement and process compliance Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes Ability to ramp up quickly on business priorities and derive insights from data Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles Poise under pressure when working through issues in a fast-paced environment Strong attention to detail and a knack for process improvement and documentation An ideal candidate also has: Experience working with Gong and/or Salesforce Project management or industry certifications, e.g., COPC, PMP
    $95k-144k yearly est. Auto-Apply 46d ago
  • Brazil Packaging Salesperson, Remote

    Packaging Co 3.9company rating

    Los Angeles, CA jobs

    We are a leading packaging company serving clients across Brazil with innovative solutions and exceptional service. Role Description We are seeking an experienced Brazilian Packaging Salesperson to join our sales team. This is a full-time remote position reporting to our Sales Manager. The ideal candidate will have proven experience selling packaging products and services to Brazilian markets, with a strong understanding of Brazilian business practices, regulations, and cultural nuances. Compensation: $35,000 to $85,000 per year, depending on experience. The successful candidate will be responsible for: - Developing and maintaining relationships with Brazilian clients - Identifying and pursuing new sales opportunities in Brazilian markets - Presenting packaging solutions tailored to Brazilian customer needs - Managing sales pipelines and forecasting - Collaborating with our product and logistics teams to ensure customer satisfaction - Meeting and exceeding sales targets - Staying informed on market trends and competitor activities in Brazilian packaging markets Qualifications - Proven track record of successful B2B sales in packaging or related industries - Extensive experience working with Brazilian markets and customers - Strong knowledge of Brazilian business regulations and standards - Fluent in English and Portuguese - Excellent communication, negotiation, and relationship-building skills - Ability to travel to Brazil as needed (20-30% of the time) - Bachelor's degree in Business, Sales, or a related field - Proficiency with CRM systems and sales tools - Salesforce experience is a plus
    $35k-85k yearly 3d ago
  • Service Dispatch/Coordinator

    Air Control Concepts 4.4company rating

    Minneapolis, MN jobs

    Job Title: Service Dispatch / Coordinator Pay Rate: $65-75k salary Operating Company: Midwest Mechanical Solutions FLSA Status: Exempt About: Midwest Mechanical Solutions - A member of the AIR Control Concepts family. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions Check out our website here: Home - MMS Job Description: The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment. Essential Duties and Responsibilities: Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work. Serve as the central point of contact between customers, field technicians, and internal stakeholders. Communicate upcoming work schedules and job details via email, phone, and text. Update technician work assignments and job statuses using service management software. Process completed work orders, generate customer invoices, and ensure timely billing. Track and reconcile accounts payable and receivable related to service work. Manage inventory needs and coordinate material procurement for active projects. Monitor open work orders to ensure timely completion and documentation. Manage warranty claims, returns, and communication with manufacturers as needed. Conduct post-job follow-up with customers to confirm satisfaction and address any issues. Support process improvement initiatives and provide administrative support to the Service Manager. Perform additional administrative duties as assigned to support department efficiency. Experience and Requirements: High school diploma or equivalent required; Associate's degree preferred. Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity. Proficiency with Microsoft Office Suite (Outlook, Excel, Word). Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities independently. Strong interpersonal skills with the ability to collaborate effectively across teams. Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable Physical Demands/Work Environment: Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota. Benefits: We Offer a Competitive Salary with a robust Benefits Package that includes: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options Dental HSA with employer matching contributions FSA & Limited FSA Vision Employer paid life/AD&D insurance Voluntary life insurance plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer paid short-term disability Long-term disability Referral Bonus Opportunities Other voluntary fringe benefits AIR Control Concepts & Midwest Mechanical Solutions are Equal Opportunity Employers.
    $65k-75k yearly Auto-Apply 52d ago
  • Pharmacy Technician: Clinical Support (Hybrid WFH, Closed-Door Pharmacy)

    Kroger 4.5company rating

    Cincinnati, OH jobs

    Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety Minimum - High School Diploma or GED - Ability to type 35-40 words per minute - State Registered/Licensed Technician or Nationally Certified Technician - Ability to pass FBI/BCI background check - Ability to maintain composure during stressful situations - Strong attention to detail - Ability to work both independently and as a team - Ability to organize and prioritize a variety of tasks/projects - Strong written and oral communication skills with the ability to effectively communicate with customers - Intermediate Microsoft Office skills - Contact Center Experience - Proven customer service background Desired - Retail experience - Pharmacy experience - Call Center experience - Address patient inquiries received directly through Kroger Health Connect telephone number. - Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care. - Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards - Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies. - Resolve and manage difficult customer situations in a professional manner - Achieve and maintain productivity levels consistent with contact center standards - Serve as a liaison between Kroger Health & Wellness and the patient - Problem-solve with a goal of first contact resolution - Follow-up on patient inquires within departmental guidelines. - Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care - Assist with the training and development of Kroger Health Connect team members - Provide feedback and assistance with new program development - Perform select advanced level functions under the direction of a Patient Service Specialist - Serve as a backup Patient Service Specialist and assist with the Resource line as needed - Maintain contact with store personnel as needed - Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule - Must be able to perform the essential job functions of this position with or without reasonable accommodation
    $27k-33k yearly est. Auto-Apply 60d+ ago
  • Senior SAP Developer - ETL / REMOTE

    Robinson Group 4.2company rating

    Upper Darby, PA jobs

    Robinson Group has been retained to fill a newly created role in a newly created team- a Senior SAP Developer (ETL) - real REMOTE Technically strong team that is using innovative approaches, the latest technology, and strong collaboration. *This fully remote position will be part of a $17B organization but has the flexibility and mindset of a start up organization. *Growing, smart, and fully supported team that will have you leading the integration of SAP data primarily from SAP ECC and SAP S/4 HANA-into a unified, cloud-based Enterprise Data Platform (EDP). This role needs deep expertise in SAP data structures, combined with strong experience in enterprise ETL development using cloud-native technologies. As a Senior SAP Developer (ETL), you will play a key role in designing and implementing scalable data pipelines that extract, transform, and harmonize data from SAP systems into canonical models for analytics, reporting, and machine learning use cases. You will partner closely with data engineers, architects, and SAP subject matter experts to ensure accuracy, performance, and alignment with business requirements. This role will support a variety of high-impact projects focused on enabling cross-ERP visibility, operational efficiency, and data-driven decision-making across finance, manufacturing, and supply chain functions. Your contributions will help standardize critical datasets and accelerate the delivery of insights across the organization. Your skillset: Strong experience in SAP ECC and SAP HANA SAP Datasphere (building ETL pipelines) Architect and implement ETL pipelines to extract data from SAP ECC / HANA / Datasphere Design and build robust, scalable ETL/ELT pipelines to ingest data into Microsoft cloud using tools such as Azure Data Factory, or Alteryx. Analyze/interpret SAP's internal data models while working also closely with both SAP functional and technical teams Lead the end to end data integration process for SAP ECC Leverage knowledge of HANA DW to support reporting and semantic modeling Strong communication capabilities as it relates to interfacing with supply chain and finance business leaders Strong cloud knowledge (Azure is preferable, GCP, AWS, Fabric) Ability to model data/ modeling skills Expose/experience with Python (building data transformations in SQL and Python) Your background: Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field. 10 years of IT experience, with 8 years of SAP experience (SAP ECC and SAP S/4HANA). Hands-on experience with Azure cloud data services including Synapse Analytics, Data Lake Storage, SQL DB. Experience building cloud-native applications, for example with Microsoft Azure, AWS or GCP
    $92k-116k yearly est. 1d ago
  • Evaluator - Fragrance Creation

    Givaudan Ltd. 4.9company rating

    East Hanover, NJ jobs

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. With ever-increasing variety, consumer demand, and rapid change of trends in the fragrance industry, the professional role of 'evaluation' was introduced in the late 1970s to support perfumers in their creative processes. Reporting to the Creative Fragrance Team Director, you will project manage by collaborating with Perfumers and our creative centers. You will interpret marketing knowledge and use your technical expertise to assist customers in developing olfactory strategies to impact our role within the industry. This role is onsite in our Ridgedale Offices located in East Hanover NJ. We offer 1 day from home and flexible working schedules. There will be some travel to meet with our customers throughout the creative process. * Fragrance Development - Manage fragrance projects, develop olfactory strategy for clients and liaise directly with perfumers to develop fragrance themes. Manage/execute multiple briefs and develop or select fragrances according to the given brief guidelines. Manage the best fragrance collection, respond to gap analysis, market needs, market trends and incorporate Givaudan technologies and undertake fast and efficient selection of fragrances for select projects. Work with lab on testing product stability. Understand the Best Practices to influence efficiency improvement opportunities. * Collaboration and Influence - Conduct customer presentations/interactions. Participate in olfactory analysis of new products to identify interesting notes for creative development. Develop new fragrances with Perfumers on a proactive basis. Manage fast and efficient selection of fragrances for activation projects from oil or blind. * Industry Curiosity Marketing - Anticipate market tastes; work with marketing colleagues on proactive concept generation. Write olfactory summaries of a region/market and customer for knowledge-building and sharing. Demonstrate track records of new wins. Build and curate the best-in-class fragrance collection, responding to gap analysis, market needs, market trends and incorporating our technologies. You? * University degree (advanced degree in related field helpful) * 4 + years of progressive functional/technical experience * Project management experience * Solid olfactory consumer understanding and an interest in fragrance trends and how fragrance is evolving. * A unique type of mindset that is both scientific and creative. Benefits include Major Medical, Dental, Vision, and a High Matching 401k Job Title and Base Salary are partly determined by education and experience and our compensation program guidelines. $100k-$125k per year. #LI-Onsite #ZR At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together. Remote working: On-site At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Join us and Impact Your World Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
    $40k-48k yearly est. 60d+ ago

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