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Rheem Manufacturing jobs in Fort Smith, AR

- 26 jobs
  • Customer Experience Representative III

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Customer Experience Representative III plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions, resolving escalated issues, mentoring junior team members, and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset, deep product knowledge, and a passion for delivering outstanding service. This position will serve our US Air Division, located in Fort Smith, AR. High School Diploma or equivalent (Associate or Bachelor's degree preferred). 5+ years of experience in customer service, preferably in a manufacturing or technical environment. Proven ability to handle complex customer issues and deliver effective solutions. Strong leadership and mentoring skills with a collaborative team-oriented approach. Excellent communication skills-both written and verbal-with a high level of attention to detail and accuracy. Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., Salesforce, SAP). Strong analytical and problem-solving skills with the ability to make data-driven decisions. Ability to work independently and manage time effectively in a dynamic environment. Demonstrated commitment to continuous improvement and customer satisfaction. #LI-Onsite #LI-LF1 Serve as a primary point of contact for high-value or complex customer accounts, providing expert-level support via phone, email, and other communication channels. Resolve escalated customer issues with professionalism and urgency, ensuring a positive outcome and long-term customer satisfaction. Act as a liaison between customers and internal departments-including Sales, Production, Logistics, and Engineering-to ensure seamless order fulfillment and issue resolution. Provide mentorship and training to Customer Experience Representatives I and II, sharing best practices and supporting team development. Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery. Manage and prioritize multiple tasks and projects in a fast-paced environment, adapting quickly to changing business needs. Maintain accurate records of customer interactions, transactions, and feedback using CRM and ERP systems. Collaborate with cross-functional teams to support product launches, promotions, and service initiatives. Lead or participate in special projects aimed at improving the overall customer experience. Perform other duties as assigned.
    $30k-34k yearly est. Auto-Apply 39d ago
  • Customer Experience Representative II

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our Air Division, located in Fort Smith, AR. * Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information. * Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them. * Processes customer orders/changes/returns according to established department policies and procedures. * Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries. * Reacts quickly to changing priorities, processes, and systems. * Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of products, warranty information and returned goods. * Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues. * Performs other duties as assigned. * High School Diploma or equivalent * 3+ years of experience in customer service * Demonstrates data entry skills. * Ability to carry out instructions furnished in written, oral, or diagram form. * Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner. * Excellent problem-solving skills. * Excellent communication skills, written and verbal, with attention to detail and accuracy. * Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. * Demonstrated ability to work well with others in a matrix team environment. As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors: * Adapting * Business Understanding * Collaborating * Communicating Effectively * Continuously Improving * Customer-Orientation * Developing Self * Focusing on Results * Influencing * Managing Relationships * Managing Work * Problem Solving & Decision Making Equivalent combination of education, experience, and skills may supplement above minimum job requirements. #LI-Onsite #LI-LF1 At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $30k-34k yearly est. Auto-Apply 40d ago
  • Territory Sales Manager

    Goodman Manufacturing 4.8company rating

    Fort Smith, AR job

    Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Territory Sales Manager position for our Fort Smith, AR branch operations group located remotely, but local, to our Fort Smith, AR branches. The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and growing a volume driven and profitable base of target and core dealers while ensuring that each member of the dealer base is aware of the features and benefits of COD products and services. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include: * Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers. * Target and sign-up Dealers within assigned territory. * Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs and discounts. * Maintain and improve sales revenue and gross margin. * Maintain an accurate call history within the CRM system. * Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory * As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis. * Be the channel expert on the features, benefits, product performance, and design guidelines for products sold. * Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc. * Periodically reach out to customers to determine satisfaction with the organization, products and services * Monitor competitive activity and trends within territory. * Expand knowledge base of the company's products and features. * Understand and follow work instructions, operating procedures and company policies. * Perform additional projects/duties to support ongoing business needs. Nature and Scope : * Ensures work is aligned with the Director's expectations, goals, and vision * Accountable for implementation of policies, processes, and procedures for short-term results * Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director * Works on difficult to moderately complex issues and projects * Provides guidance and training to subordinates * Has authority to hire, recommend pay, establish performance and recommend for termination * Level of signing authority established by company policy/guidelines Knowledge and Skills: * Proficient sales ability with the ability to build and action a robust sales plan * Excellent communication and presentation skills; both verbal and written * Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc. * Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan * Strong organizational and multi-tasking and time management skills * Ability to focus and high level of attention to detail * Ability to read and interpret construction documents and drawings/plans * Knowledge of HVAC products, services, customers and market trends * Demonstrates discernment and sound judgment * Self-motivated with the ability to work autonomously with minimal supervision * Ability to apply good judgement, strong work ethics and integrity on the job. Experience: * Minimum 5 years of sales experience preferably within the HVAC industry Education: * High School Diploma or GED equivalent * College degree preferred Physical Requirements/Work Environment: * Must be able to perform essential responsibilities with or without reasonable accommodations * Travel is required - up to 50% Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $52k-83k yearly est. 60d+ ago
  • CAD Designer III

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The CAD Designer III performs 3D solid modeling and 2D production drawing creations and revisions under from drawing markups and engineering sketches in accordance with accepted drafting and tooling standards. will serve our US Air Division, located in Fort Smith, AR. High School Diploma or equivalent 5+ years of experience in CAD Strong mathematics skills (must be capable of applying concepts of statistical inference, fractions, percentages, and ratios to practical situations) Strong mechanical aptitude. Must be self-motivated and capable of performing with limited supervision. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others is a matrix team environment. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others is a matrix team environment. HOW TO STAND OUT: Proficient in PRO-E and experience with PTC Windchill product data management preferred. Proficient in sheet metal and tubing design preferred. #LI-Hybrid #LI-LC1 Apply drafting and computer-aided design (CAD) standards to complex component and assembly drawings checking own drawings and drawings of others for clarity, completeness and conformity to drafting, computer-aided design (CAD), and tooling standards. Perform complex 3D and 2D design assignments incorporating sheet metal, tubing, cabling / wiring, final and sub-assemblies and component parts based on markups, engineering sketches and other data checking for clarity, completeness and conformity to CAD and drafting standards and design form, fit and function . Prepare submittal drawings and wiring diagrams. Provide technical guidance and support the CAD efforts of off-site designer/detailer team. Access and interpret simple to complex bills of material (BOM) and apply a BOM to verify components of a design. Other duties as assigned.
    $73k-87k yearly est. Auto-Apply 22d ago
  • Systems Engineer III

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Systems Engineer III (Electronics) is responsible for developing advanced controls for heat pump, electric, and gas water heaters. This position will focus on IoT and connected devices, developing green products, and energy transfer and storage to continuously improve our controls and customer experience. This is a key position on the electronic controls team within Rheem's Advanced Technology Integration organization, providing advanced technologies and systems solutions for Rheem's Water Heating and Air Conditioning business unit. This position will serve our Enterprise Division, located in Ft. Smith, AR, Lewisville, TX, or San Antonio, TX (Onsite). Bachelor's degree in Engineering (Systems, Electrical, Computer, or Mechanical discipline) 5+ years of experience in the development of embedded microprocessor-based controls. An innovative solution-first spirit and an ability to think creatively. High technical aptitude Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts Experience architecting and developing electronic controls for Water Heating and / or HVAC equipment Experience with System Requirements Documentation, Requirements Traceability, and Test Case development and execution. Experience with Functional Safety (e.g., IEC 61508, ISO26262) or Agency Certification Requirements (e.g., UL 60730, UL 174, etc.) Experience with product and component level FMEAs Experience with real time embedded systems over the entire product lifecycle. Knowledge of one or more of: WiFi, Bluetooth, cellular communication, Ethernet, IoT Passionate about building and owning innovative, customer facing services/products. Great presentation and communication skills Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Preferred Qualifications: Master's degree in Engineering or related field. HVAC / Water Heating industry experience preferred. Gas Appliance Experience Electronics Design and/or Manufacturing Experience Embedded Firmware or Software Experience Quality / Reliability Experience Automated Test Development Experience #LI-Onsite #LI-AT1 #DICE Define / Develop advanced control architectures and requirements for heat pump, gas, electric and combi water, and space heaters. Provide technical leadership in the controls space for the product development team. Participate in developing system engineering processes and quality criteria. Work collaboratively to develop and extend system architecture and design for electronic controller applications. Develop design concepts or models, supervise prototyping, and conduct performance testing to determine feasibility of concepts. Actively engage with software, hardware, test, and product development teams over the entire product life cycle to ensure that system engineering work products are planned, documented, and completed. Define / Perform verification and validation activities to support product development and launch. Support manufacturing engineering and suppliers by participating in product test procedure and control documentation development. Work closely with customer service team to support product and controller training.
    $91k-113k yearly est. Auto-Apply 15d ago
  • Sourcing Analyst III

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Sourcing Analyst III is responsible for making strategic sourcing and material risk management decisions based upon the determination of true market value for the Company's materials and services via a variety of sourcing tools. Ensure the timely implementation of global sourcing decisions by various operating Divisions. This position will serve our US Air Division, located in Fort Smith, AR. Bachelor's degree or equivalent job experience. 5+ years' experience in procurement, materials management, or enterprise systems. Experience in strategic sourcing activities relating to mechanical components and raw materials. Available for occasional travel, to include international travel. Proficiency in Microsoft Office tools to include Excel, PowerPoint, and Word. Strong interpersonal and coordination skills are essential. HOW TO STAND OUT Oracle or other ERP system experience preferred. #LI-Hybrid #LI-LC1 Perform in a leadership role for the discovery and implementation of state of the art global sourcing and risk management techniques in order to drive competitive advantage for the Company. Work closely with Division operations, engineering, and materials management personnel to implement global sourcing and risk management solutions that support overall company objectives. Manage relationships with key supplier senior management to ensure sourcing decisions and supplier performance are managed for the best interest of the Company. Develop written supply contracts with direct material suppliers and risk management providers to document commercial, service, and legal performance commitments. Develop, prepare, and present data analysis to senior corporate staff documenting global commodity strategies, competitive supply chain position, and supply base analysis information. Present data analysis to senior Company and Division staff documenting global risk management strategies, current market data and competitive market data. Actively solicit information from Division senior managers regarding new technology requirements, service level requirements and well as competitive cost pressures in order to determine appropriate company level material sourcing and risk management strategies. Provide direct supervision over sourcing staff. Provide performance feedback, coaching and mentoring. Serve as a role model, mentor, and leader to both direct reports, as well as others within the strategic sourcing organization. Other duties as assigned
    $61k-73k yearly est. Auto-Apply 13d ago
  • Laboratory Technician II

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Laboratory Technician II is a technically and mechanically-skilled individual capable of modifying and building prototype product test units and performing airflow, motor heat rise, sound and other product safety tests. Responsibilities also include conducting calorimetric and psychrometric tests on prototype and production products according to industry standards. The technician also must be capable of physically moving, lifting and manipulating product units in and out of test apparatuses and rooms. This position will serve our US Air Division, located in Fort Smith, AR. High school diploma or equivalent 3+ years experience in product development laboratory testing Demonstrate understanding of the following concepts: Sheet metal and assembly design and design fabrication Test standards and materials properties Test performance and documentation Ability to understand equipment assembly, basic electrical wiring, and basic system maintenance and repair. Experience with driving and operating a lift truck preferred, ability to obtain a Forklift license within six months of hire if needed. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others is a matrix team environment. Must be able to safely climb, bend, or otherwise move while potentially carrying heavy equipment or parts, up to 50 pounds, occasionally. #LI-Onsite #LI-LC1 Use blueprints and drawings to design sheet metal components and general assemblies. Apply standards-based methods for testing to evaluate assigned problems. Apply the basics of testing measurements and computations including temperatures (dry bulb, wet bulb, dew point, relative humidity) and pressure incorporating temperature relationships to test setup and execution. Setup, adjust, and change test samples and setups for testing and perform the required testing in accordance with engineering specifications or defined test practices. Collect, analyze, interpret, summarize, and document data and information gathered during testing. Operate, maintain, and repair test equipment, instrumentation, and systems in accordance with engineering specifications or defined test practices. Use of hand tool including welding and brazing tools. Manage electronic communications and assigned tasks and task documentation. Demonstrate an understanding of how to manage electronic communications and test and project documentation Write reports covering test conditions, procedures, results, conclusions, and recommendations. Complete assigned tasks and participate in R&D design development teams according to defined requirements. Other duties as assigned.
    $30k-37k yearly est. Auto-Apply 39d ago
  • Manufacturing Engineering Co-Op/Intern

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The Manufacturing Engineering Co-Op/Intern will be tasked with the responsibility of redesigning material delivery and assembly processes utilizing Rheem Production System principles in order to maximize efficiency. Our focus is in manufacturing, but in this role, we have the unique opportunity to impact every aspect of the business. Continuous Improvement co-ops who participate in our program gain invaluable experience that can place them way ahead of the game in their future job search. This position will serve our US Air Division, located in Fort Smith, AR. * Contribute to Waste Identification in Manufacturing Processes * Participation on Structured Kaizen Events * Standardized Work Improvements Across Multiple manufacturing lines * Operator Station Layout development and Implementation * Part Presentation Flow Rack Design and Implementation * Provide support in problem solving activities (JDI, Quick Hit teams, PAB issues, etc.) * Participate and develop line balances for new product designs and/or potential line rate changes * Participate and develop manifest systems for single cell areas and potentially full manufacturing line * Construct Time Studies on existing product * Potentially support the development of a small/large scale material delivery system. * Help construct PFEP (Plan for Every Part) documentation * Participate/Lead small cell layouts using RPS (Rheem Production System) principles and philosophies as required * Contribute to day-to-day process engineering related issues * Provide support on custom fixture design, build, and implementation * Provide support on Factory Master Plan projects as required * Student in an approved undergraduate engineering program with a minimum grade point average of 2.5. * Basic computer skills (PowerPoint and Microsoft Word/Excel). * AutoCAD Experience (Preferred) * Ability to prioritize and manage multiple task. * Good problem solving skills. * Ability to work well with others in a team oriented development environment. * Excellent communication skills (oral and written). * Must be self-motivated. #LI-Onsite #LI-LS1 At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $30k-34k yearly est. Auto-Apply 28d ago
  • Manufacturing Engineering Co-Op

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Manufacturing Engineering Co-Op will be tasked with the responsibility of redesigning material delivery and assembly processes utilizing Rheem Production System principles in order to maximize efficiency. Our focus is in manufacturing, but in this role, we have the unique opportunity to impact every aspect of the business. Continuous Improvement co-ops who participate in our program gain invaluable experience that can place them way ahead of the game in their future job search. This position will serve our US Air Division, located in Fort Smith, AR. Student in an approved undergraduate engineering program with a minimum grade point average of 2.5. Basic computer skills (PowerPoint and Microsoft Word/Excel). AutoCAD Experience (Preferred) Ability to prioritize and manage multiple task. Good problem solving skills. Ability to work well with others in a team oriented development environment. Excellent communication skills (oral and written). Must be self-motivated. #LI-Onsite #LI-LS1 Contribute to Waste Identification in Manufacturing Processes Participation on Structured Kaizen Events Standardized Work Improvements Across Multiple manufacturing lines Operator Station Layout development and Implementation Part Presentation Flow Rack Design and Implementation Provide support in problem solving activities (JDI, Quick Hit teams, PAB issues, etc.) Participate and develop line balances for new product designs and/or potential line rate changes Participate and develop manifest systems for single cell areas and potentially full manufacturing line Construct Time Studies on existing product Potentially support the development of a small/large scale material delivery system. Help construct PFEP (Plan for Every Part) documentation Participate/Lead small cell layouts using RPS (Rheem Production System) principles and philosophies as required Contribute to day-to-day process engineering related issues Provide support on custom fixture design, build, and implementation Provide support on Factory Master Plan projects as required
    $57k-70k yearly est. Auto-Apply 27d ago
  • Project Engineer II

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Project Engineer II is responsible for managing all aspects of project assignments using the Product Development Process (PDP) as a guide to achieve project objectives for New Product Development projects. Responsible for product maintenance, cost improvement, quality improvement and similar projects. Directs and coordinates a project team in the planning, organization, implementation, and completion of engineering project assignments. This position will serve our US Air Division, located in Fort Smith, AR. Bachelor's Degree in Electrical or Mechanical Engineering or related field 3+ years of experience in hands-on product design/testing/service of engineered products Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others in a matrix team environment. Must have good mathematical and electro-mechanical skills. Aptitude for creativity Strong analytical, organizational, and problem-solving skills. Knowledge of lean manufacturing principles, six sigma, Design for Manufacturability and Assembly (DFMA), AutoCAD, Pro-E, PLC's and controls. HOW TO STAND OUT: Master's Degree in Electrical or Mechanical Engineering or related field Experience with thermodynamics and/or heat transfer philosophies Experience in hands-on product design/testing/service of product specific category #LI-Hybrid #LI-LC1 Responsible for design and the full product-life cycle. Reviews project plans, proposals, and objectives. Creates, evaluates, and approves design changes, specifications, and drawing releases. Designs and conducts tests to determine project progress. Acts as liaison with department contacts to gain input and effectively communicates project status. Provides detailed test programs and guidance to assigned lab and design personnel in the conductance and documentation of product specific test standards. Evaluates data and makes recommendations. Reviews product design for compliance with engineering principles, company standards, and customer contract requirements, and related specifications. Complies with state and federal regulations and ensures a clean and safe environment. Maintain thorough knowledge of latest manufacturing technologies, techniques, and practices. Other duties as assigned
    $55k-67k yearly est. Auto-Apply 56d ago
  • Systems Engineer III

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The Systems Engineer III (Electronics) is responsible for developing advanced controls for heat pump, electric, and gas water heaters. This position will focus on IoT and connected devices, developing green products, and energy transfer and storage to continuously improve our controls and customer experience. This is a key position on the electronic controls team within Rheem's Advanced Technology Integration organization, providing advanced technologies and systems solutions for Rheem's Water Heating and Air Conditioning business unit. This position will serve our Enterprise Division, located in Ft. Smith, AR, Lewisville, TX, or San Antonio, TX (Onsite). * Define / Develop advanced control architectures and requirements for heat pump, gas, electric and combi water, and space heaters. * Provide technical leadership in the controls space for the product development team. * Participate in developing system engineering processes and quality criteria. * Work collaboratively to develop and extend system architecture and design for electronic controller applications. * Develop design concepts or models, supervise prototyping, and conduct performance testing to determine feasibility of concepts. * Actively engage with software, hardware, test, and product development teams over the entire product life cycle to ensure that system engineering work products are planned, documented, and completed. * Define / Perform verification and validation activities to support product development and launch. * Support manufacturing engineering and suppliers by participating in product test procedure and control documentation development. * Work closely with customer service team to support product and controller training. * Bachelor's degree in Engineering (Systems, Electrical, Computer, or Mechanical discipline) * 5+ years of experience in the development of embedded microprocessor-based controls. * An innovative solution-first spirit and an ability to think creatively. * High technical aptitude * Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts * Experience architecting and developing electronic controls for Water Heating and / or HVAC equipment * Experience with System Requirements Documentation, Requirements Traceability, and Test Case development and execution. * Experience with Functional Safety (e.g., IEC 61508, ISO26262) or Agency Certification Requirements (e.g., UL 60730, UL 174, etc.) * Experience with product and component level FMEAs * Experience with real time embedded systems over the entire product lifecycle. * Knowledge of one or more of: WiFi, Bluetooth, cellular communication, Ethernet, IoT * Passionate about building and owning innovative, customer facing services/products. * Great presentation and communication skills * Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Preferred Qualifications: * Master's degree in Engineering or related field. * HVAC / Water Heating industry experience preferred. * Gas Appliance Experience * Electronics Design and/or Manufacturing Experience * Embedded Firmware or Software Experience * Quality / Reliability Experience * Automated Test Development Experience #LI-Onsite #LI-AT1 #DICE At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $91k-113k yearly est. Auto-Apply 16d ago
  • Sourcing Analyst III

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The Sourcing Analyst III is responsible for making strategic sourcing and material risk management decisions based upon the determination of true market value for the Company's materials and services via a variety of sourcing tools. Ensure the timely implementation of global sourcing decisions by various operating Divisions. This position will serve our US Air Division, located in Fort Smith, AR. * Perform in a leadership role for the discovery and implementation of state of the art global sourcing and risk management techniques in order to drive competitive advantage for the Company. * Work closely with Division operations, engineering, and materials management personnel to implement global sourcing and risk management solutions that support overall company objectives. * Manage relationships with key supplier senior management to ensure sourcing decisions and supplier performance are managed for the best interest of the Company. * Develop written supply contracts with direct material suppliers and risk management providers to document commercial, service, and legal performance commitments. * Develop, prepare, and present data analysis to senior corporate staff documenting global commodity strategies, competitive supply chain position, and supply base analysis information. * Present data analysis to senior Company and Division staff documenting global risk management strategies, current market data and competitive market data. * Actively solicit information from Division senior managers regarding new technology requirements, service level requirements and well as competitive cost pressures in order to determine appropriate company level material sourcing and risk management strategies. * Provide direct supervision over sourcing staff. Provide performance feedback, coaching and mentoring. * Serve as a role model, mentor, and leader to both direct reports, as well as others within the strategic sourcing organization. * Other duties as assigned * Bachelor's degree or equivalent job experience. * 5+ years' experience in procurement, materials management, or enterprise systems. * Experience in strategic sourcing activities relating to mechanical components and raw materials. * Available for occasional travel, to include international travel. * Proficiency in Microsoft Office tools to include Excel, PowerPoint, and Word. * Strong interpersonal and coordination skills are essential. HOW TO STAND OUT * Oracle or other ERP system experience preferred. #LI-Hybrid #LI-LC1 At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $61k-73k yearly est. Auto-Apply 56d ago
  • Laboratory Technician I

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Laboratory Technician I performs testing of basic components and systems in accordance with engineering specifications, procedures and acceptable industry standards in support of senior technicians. will serve our US Air Division, located in Fort Smith, AR. High school diploma or equivalent Demonstrate understanding of the following concepts: Sheet metal and assembly design and design fabrication Test standards and materials properties Test performance and documentation Ability to understand equipment assembly, basic electrical wiring, and basic system maintenance and repair. Experience with driving and operating a lift truck preferred, ability to obtain a Forklift license within six months of hire if needed. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others is a matrix team environment. Must be able to safely climb, bend, or otherwise move while potentially carrying heavy equipment or parts, up to 50 pounds, occasionally. HOW TO STAND OUT: Associate Degree, Voc-tech Degree or equivalent experience. Bachelor's Degree in mechanical engineering, Electrical Engineering, or related field Experience in job industry specific products, service and installation preferred. #LI-Onsite #LI-LC1 Use blueprints and drawings to design sheet metal components and general assemblies. Apply standards-based methods for empirical testing to evaluate assigned problems. Apply the basics of air flow measurements and computations including temperatures (dry bulb, wet bulb, dew point, relative humidity) and pressure incorporating temperature relationships to test setup and execution. Setup, adjust, and change test samples and setups for testing and perform the required testing in accordance with engineering specifications or defined test practices. Collect, analyze, interpret, summarize, and document data and information gathered during testing. Operate, maintain, and repair test equipment, instrumentation, and systems in accordance with engineering specifications or defined test practices. Use of hand tool including welding and brazing tools. Demonstrate an understanding of how to operate computer systems for data acquisition, recording test results, project status reporting and to manage test documentation, records and reports. Manage electronic communications and assigned tasks and task documentation. Demonstrate an understanding of how to manage electronic communications and test and project documentation Provide regular verbal and written reports summarizing project results and conclusions to project leaders. Write reports covering test conditions, procedures, results, conclusions, and recommendations. Complete assigned tasks and participate in R&D design development teams according to defined requirements. Other duties as assigned.
    $30k-37k yearly est. Auto-Apply 39d ago
  • Engineering Intern

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Split System Research and Development Intern will help test and validate systems with specific attention to the electronic controls on an on-going basis. This position will be writing automated test scripts, configuring test systems, writing test reports, and working with hardware controls. You will work under and be given direction from systems engineers on a daily basis. This position will serve our US Air Division, located in Fort Smith, Arkansas. Pursuing a bachelor's degree in Mechanical, electrical, or Chemical Engineering. Sophomore, Junior, or Senior class standing with a college or university. Interest or experience in design Basic knowledge of engineering principles (thermodynamics, statics, or electronics) Strong planning skills Good presentation skills Excellent verbal and written communication skills. Excellent analytical and computer skills (Excel, Power Point, Word) #LI-LS1 #LI-Onsite Assist engineers with daily activities in R&D Interns will assist with new product introduction Interns will assist with Sustainability work of existing product line. Cost improvement projects Production assistance projects Field Quality projects Interns will assist lab testing and setting up of units. Assist in launch planning of a new product category Learn how to manage technical data per engineers' request Assist with development of technical literature for field application. Assist in Regulatory and data analysis as needed
    $40k-50k yearly est. Auto-Apply 14d ago
  • CAD Designer III - TEMP

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The CAD Designer III performs 3D solid modeling and 2D production drawing creations and revisions under from drawing markups and engineering sketches in accordance with accepted drafting and tooling standards. will serve our US Air Division, located in Fort Smith, AR. * Apply drafting and computer-aided design (CAD) standards to complex component and assembly drawings checking own drawings and drawings of others for clarity, completeness and conformity to drafting, computer-aided design (CAD), and tooling standards. * Perform complex 3D and 2D design assignments incorporating sheet metal, tubing, cabling / wiring, final and sub-assemblies and component parts based on markups, engineering sketches and other data checking for clarity, completeness and conformity to CAD and drafting standards and design form, fit and function . * Prepare submittal drawings and wiring diagrams. * Provide technical guidance and support the CAD efforts of off-site designer/detailer team. * Access and interpret simple to complex bills of material (BOM) and apply a BOM to verify components of a design. * Other duties as assigned. * High School Diploma or equivalent * 5+ years of experience in CAD * Strong mathematics skills (must be capable of applying concepts of statistical inference, fractions, percentages, and ratios to practical situations) * Strong mechanical aptitude. * Must be self-motivated and capable of performing with limited supervision. * Excellent communication skills, written and verbal, with attention to detail and accuracy. * Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. * Demonstrated ability to work well with others is a matrix team environment. * Excellent communication skills, written and verbal, with attention to detail and accuracy. * Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. * Demonstrated ability to work well with others is a matrix team environment. HOW TO STAND OUT: * Proficient in PRO-E and experience with PTC Windchill product data management preferred. * Proficient in sheet metal and tubing design preferred. #LI-Hybrid #LI-LC1 At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $73k-87k yearly est. Auto-Apply 22d ago
  • Customer Experience Representative II

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our Air Conditioning Division, located in Fort Smith, AR. High School Diploma or equivalent 3+ years of experience in customer service Demonstrates data entry skills. Ability to carry out instructions furnished in written, oral, or diagram form. Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner. Excellent problem-solving skills. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others in a matrix team environment. #LI-Onsite #LI-LF1 Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information. Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them. Processes customer orders/changes/return according to established department policies and procedures. Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries. Reacts quickly to changing priorities, processes, and systems. Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods. Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues. Other duties as assigned.
    $30k-34k yearly est. Auto-Apply 39d ago
  • Project Engineer III

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Project Engineer III will be responsible for product design and development activities for specific heating, cooling, or water heating systems. As a member of the product engineering team, the position will have to perform, lead and coordinate activities related to system and component modeling, simulation, design, prototyping, testing and analysis, and all other engineering activities from concept through product launch as well as take part in cost improvement and product maintenance activities. This position will serve our Air Conditioning Division, located in Fort Smith, AR. Bachelor's degree in Mechanical, Chemical or Aerospace Engineering 5+ years of experience in product development in a manufacturing environment Demonstrated proficiency in application of thermo-fluid modeling, analysis, design and development of products and systems. Must be hands on and have experience in working in a lab preferably in a manufacturing environment. Demonstrated ability in working in product development teams. Demonstrated proficiency with data analysis including statistical and uncertainty analysis. Demonstrated ability in designing experiments, interpreting experimental data, conducting analysis, drawing conclusions and preparing summary reports. Ability to read, analyze, and interpret technical procedures, and regulations. Demonstrated computer proficiency in all business related software packages (e.g. MS Office), as well as experience with specific applications and programs related to design engineering (i.e., Creo, Solidworks, Pro/E, etc). Familiarity and/or experience with Computational Fluid Dynamics (CFD) software such as ANSYS-Fluent. Working knowledge of project management, materials, manufacturing processes and business processes. Working knowledge of new product and technology development processes. HOW TO STAND OUT Master's degree in Mechanical, Chemical or Aerospace Engineering. Particular specialization on Thermal-Fluids and/or Energy Engineering. Experience with design, testing and analysis of HVAC&R systems. Experience with application of commercial and in-house thermal-fluids systems modeling and analysis tools. #LI-Onsite #LI-LC1 Conduct detailed thermo-fluid analysis of current and new products using analytical methods, in-house design tools/software and other commercial software. Conduct necessary background research, modeling, analysis and testing of various design options in support of new technology development and new product development projects. Actively engage with vendors of various components and sub-systems in order to successfully develop new technology, components and product through active collaboration, specification, review, testing, evaluation, and analysis. Create reports and presentations on technology, product and project activities periodically and as required. Identify opportunities for product improvements and exploits these through design modifications. Acquire in-depth knowledge of the Rheem's product, design, engineering, and service capabilities, as well as manufacturing and quality standards. Acquire in-depth knowledge of applicable codes and standards. Acquire in-depth knowledge of Rheem's and competitive products, and keep abreast of industry activities and product and technology trends. Other duties as assigned.
    $55k-67k yearly est. Auto-Apply 60d+ ago
  • Laboratory Technician II

    Rheem 4.8company rating

    Rheem job in Fort Smith, AR

    The Laboratory Technician II is a technically and mechanically-skilled individual capable of modifying and building prototype product test units and performing airflow, motor heat rise, sound and other product safety tests. Responsibilities also include conducting calorimetric and psychrometric tests on prototype and production products according to industry standards. The technician also must be capable of physically moving, lifting and manipulating product units in and out of test apparatuses and rooms. This position will serve our US Air Division, located in Fort Smith, AR. High school diploma or equivalent 3+ years experience in product development laboratory testing Demonstrate understanding of the following concepts: Sheet metal and assembly design and design fabrication Test standards and materials properties Test performance and documentation Ability to understand equipment assembly, basic electrical wiring, and basic system maintenance and repair. Experience with driving and operating a lift truck preferred, ability to obtain a Forklift license within six months of hire if needed. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others is a matrix team environment. Must be able to safely climb, bend, or otherwise move while potentially carrying heavy equipment or parts, up to 50 pounds, occasionally. HOW TO STAND OUT: Associate Degree, Voc-tech Degree or equivalent experience. Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field Experience in job industry specific products, service and installation preferred. #LI-Onsite #LI-LC1 Use blueprints and drawings to design sheet metal components and general assemblies. Apply standards-based methods for testing to evaluate assigned problems. Apply the basics of testing measurements and computations including temperatures (dry bulb, wet bulb, dew point, relative humidity) and pressure incorporating temperature relationships to test setup and execution. Setup, adjust, and change test samples and setups for testing and perform the required testing in accordance with engineering specifications or defined test practices. Collect, analyze, interpret, summarize, and document data and information gathered during testing. Operate, maintain, and repair test equipment, instrumentation, and systems in accordance with engineering specifications or defined test practices. Use of hand tool including welding and brazing tools. Manage electronic communications and assigned tasks and task documentation. Demonstrate an understanding of how to manage electronic communications and test and project documentation Write reports covering test conditions, procedures, results, conclusions, and recommendations. Complete assigned tasks and participate in R&D design development teams according to defined requirements. Other duties as assigned.
    $30k-37k yearly est. Auto-Apply 22d ago
  • Engineering Intern

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The Split System Research and Development Intern will help test and validate systems with specific attention to the electronic controls on an on-going basis. This position will be writing automated test scripts, configuring test systems, writing test reports, and working with hardware controls. You will work under and be given direction from systems engineers on a daily basis. This position will serve our US Air Division, located in Fort Smith, Arkansas. * Assist engineers with daily activities in R&D * Interns will assist with new product introduction * Interns will assist with Sustainability work of existing product line. * Cost improvement projects * Production assistance projects * Field Quality projects * Interns will assist lab testing and setting up of units. * Assist in launch planning of a new product category * Learn how to manage technical data per engineers' request * Assist with development of technical literature for field application. * Assist in Regulatory and data analysis as needed * Pursuing a bachelor's degree in Mechanical, electrical, or Chemical Engineering. Sophomore, Junior, or Senior class standing with a college or university. * Interest or experience in design * Basic knowledge of engineering principles (thermodynamics, statics, or electronics) * Strong planning skills * Good presentation skills * Excellent verbal and written communication skills. * Excellent analytical and computer skills (Excel, Power Point, Word) #LI-LS1 #LI-Onsite At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $40k-50k yearly est. Auto-Apply 14d ago
  • Customer Experience Representative II

    Rheem Manufacturing Company 4.8company rating

    Rheem Manufacturing Company job in Fort Smith, AR

    The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our Air Conditioning Division, located in Fort Smith, AR. * Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information. * Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them. * Processes customer orders/changes/return according to established department policies and procedures. * Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries. * Reacts quickly to changing priorities, processes, and systems. * Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods. * Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues. * Other duties as assigned. * High School Diploma or equivalent * 3+ years of experience in customer service * Demonstrates data entry skills. * Ability to carry out instructions furnished in written, oral, or diagram form. * Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner. * Excellent problem-solving skills. * Excellent communication skills, written and verbal, with attention to detail and accuracy. * Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. * Demonstrated ability to work well with others in a matrix team environment. #LI-Onsite #LI-LF1 At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day. Our Behavior Based Values set us apart: * Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective * Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect * Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens * Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
    $30k-34k yearly est. Auto-Apply 40d ago

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