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Rhodes Bake-N-Serv jobs in McAllen, TX

- 11 jobs
  • Landscape Specialist

    Rhodes Bake-N-Serv 4.3company rating

    Rhodes Bake-N-Serv job in McAllen, TX

    Apply Description At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As a Landscape Maintenance Specialist at Rhodes, you will be responsible to providing maintenance and grounds keeping to keep our communities looking beautiful and clean. You are part of the Property & Customer Care Team and will have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities. Accountabilities: Maintaining site landscaping and grounds through fertilizing, mowing, weed eating, planting/trimming trees and other vegetation along with other grounds maintenance duties as identified Maintaining lawns, trees, shrubs, flowers and irrigation Fertilizing lawn, trees, flowers and shrubs and spreading mulch Trimming trees, hedges and shrubs and preventing and eliminating weeds Utilizing insecticides, fertilizers and chemical sprays to treat diseases Keeping ground free from trash, litter and debris and emptying trash receptacles when needed Conducting basic irrigation audit and performing irrigation repairs Operate and provide maintenance to department and company equipment and machinery, hand tools and power tools as necessary Perform other duties as assigned Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications: High school diploma, GED or suitable equivalent 1+ year groundskeeping or related experience Valid driver's license Free from allergies that interfere with groundskeeping duties Available to work overtime Knowledge and Skills: Proficient in using manual and power tools safely Able to operate landscaping equipment such as lawn mower, weed eater, leaf blower, shovel etc. Ability to follow instructions Proficient communication skills and ability to maintain logs and document activity Physically agile and dexterous FLSA Status: Non-exempt Physical Demands: Lifting, carrying, pushing, and pulling object(s) weighing up to 75 pounds. Occasional stooping, kneeling, crouching. Repeated bending. Dexterity of hands and fingers to operate groups equipment and tools.
    $24k-30k yearly est. 7d ago
  • Assistant Superintendent

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in McAllen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Reward and Recognition Programs Role Mission: As an Assistant Superintendent working in the Esperanza Homes division, you will be in a constant mode of training and learning. This is one of our entry level positions to introduce you to homebuilding, an exciting industry to be in. You will be assigned to a team member that will provide you leadership in your assigned community and help you with being responsible for managing the homebuilding process for assigned homes to ensure timely completion while meeting financial, quality, safety and customer satisfaction goals. The Assistant Superintendent responsibilities span a broad spectrum to include project planning/scheduling, resource allocation and subcontractor and subcontractor relations, cost management, safety and compliance, quality and customer satisfaction. Accountabilities: Take on responsibility for learning the overall homebuilding process Be part of our team environment to ensure that effective communication, coordination of activities, and effective problem solving Develop and maintain positive subcontractor relations Ensure that subcontractors are managed and continually evaluated on quality, safety, scheduling and cost control measures Enforce the site safety program and ensure subcontractor compliance with Company standards and all applicable safety codes and regulations Support and assist the construction schedule and ensure that the highest quality product is delivered on time and within budget Provide clear answers to buyers about how the home is built Utilize the highest level of knowledge and expertise to help build and deliver quality homes ensuring the overall condition of the home at move in is satisfactory to the home buyers Provide a superior level of customer service during all phases of construction i.e. pre-construction, new home demonstration/delivery, etc. Supporting ensuring buyers are satisfied with the construction process You are willing to perform other duties as assigned Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Lives the Values of the Rhodes Team Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships to achieve outcomes Supervisory Responsibilities: None Qualifications, Knowledge and Skills: Minimum: High School Diploma/GED. An Associates or Technical degree in Construction or related field is preferred Quick learner Desire to learn and grow in the Homebuilding industry Proficient in all Microsoft Office Applications as well as have savvy computer skills Strong in communication skills both oral and written as well as strong in organization skills Customer service oriented and believe customer is number one priority Understand the need to be flexible and prioritize tasks in order to meet deadlines FLSA Status: This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Essential Functions (Mental/Physical/Environmental Requirements): The physical demands described here are representative of those that must be met by a team member with or without reasonable accommodations, to successfully perform the essential functions of this job. While performing the duties of this job the staff member may be exposed to conditions that include weather such as heat and/or humidity and cold, fumes or airborne particles, exposure to dust and asphalt, and moving mechanical parts. There may be occasional exposure to toxic or caustic chemicals. Conditions can also include risk of electrical shock and risk of vibration. The noise level in the work environment can often be loud. The Assistant Superintendent is regularly required to: Walk, climb stairs, sit, and stand. Talk and hear at normal levels. See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus. Reach with hands and arms. Use hands and fingers to operate tools and other business machines. Lift and/or move up to 50 lbs. Requirements:
    $66k-103k yearly est. 14d ago
  • Property Management Coordinator

    Rhodes Bake-N-Serv 4.3company rating

    Rhodes Bake-N-Serv job in McAllen, TX

    Apply Description At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As a property Management Coordinator, you will support the development of our communities through providing administrative and structural support to our property management team, tenants and homeowners. You will work closely with the Property Management team to work towards and meet goals. This entry-level position will introduce you to Homeowner Association management, special district, rental home management and commercial property management. It is an exciting opportunity to learn the property management industry from conception. This position reports to the Director of Property Management. Measured Performance Goals: Delinquency rate of 95% Customer Satisfaction Time to set up new accounts Accountabilities: Process Resale Certificates: Review property records and community association rules to confirm required information for the resale certificate Coordinate with various stakeholders, including the Property Management team and HOA, to gather necessary documentation Ensure resale certificates are processed within legal and company-required timelines to avoid delays in property transactions Respond to Homeowner Calls and Emails: Address phone and email inquiries from homeowners, tenants, and vendors related to property management, billing, and maintenance Track and document each interaction to ensure proper follow-up and resolution Provide accurate and clear information regarding community rules, services, and policies Escalate more complex issues to the Director of Property Management when necessary, ensuring timely resolution Prepare Move-In Packages: Assemble move-in packages that include all necessary documents (e.g., welcome letters, community guidelines, payment instructions, contact information, move in baskets) Coordinate with appropriate stakeholders to ensure readiness of the property and package materials Distribute move-in packages in a timely manner prior to the move-in date, ensuring all information is accurate and up to date Answer Billing Questions: Review and explain billing statements, charges, and payment histories to homeowners and tenants Investigate discrepancies or billing errors, working with the accounting or finance team to resolve issues quickly Help homeowners set up or modify payment methods and schedules Address late payment questions, penalties, and other related inquiries, maintaining clear and professional communication Enter Closings/Resales and Send Reports: Input details of closings or resales into the property management system, ensuring accuracy and compliance with regulations Generate and distribute relevant reports for management, stakeholders, and homeowners in a timely manner Keep track of resale or closing deadlines and coordinate with the legal and finance teams to ensure all steps are completed according to procedure Monitor transaction completion to ensure all necessary steps (e.g., document signing, payments) have been fulfilled Manage Delinquencies and Collection Process: Monitor overdue accounts regularly and identify delinquent tenants or homeowners Send reminders, notices, and follow-up communications to encourage prompt payment and resolve delinquencies Work with the property manager to develop and implement collection strategies and payment agreements Document all collection efforts, including calls, emails, and payment arrangements, ensuring accurate record-keeping and compliance with company policies Process Payment Plans: Evaluate requests for payment plans and assess their feasibility based on company guidelines and the homeowner's or tenant's financial situation Set up and document payment plans, ensuring clear terms and conditions are communicated and understood by all parties Regularly track and update the status of payment plans, ensuring payments are made on time Work closely with the finance team to ensure payment plan details are accurately reflected in the accounting system Provide Administrative Support to Manager and Portfolio: Schedule and coordinate meetings, inspections, and property viewings for the property management team Assist in preparing property management reports, maintaining filing systems, and ensuring documents are up-to-date Support property managers by tracking deadlines, renewing leases, and managing tenant or homeowner records Assist with coordination of property maintenance and repair requests, including tracking work orders and following up on completion Perform Other Duties as Assigned: Adapt to the evolving needs of the property management team and assist with other tasks as necessary Participate in training, team meetings, and process improvement initiatives to contribute to the department's success Collaborate with other departments or teams (e.g., accounting, maintenance, leasing) to ensure the smooth operation of the property management function Continuously look for ways to streamline processes, improve communication, and enhance service delivery Lives Rhodes Core Values: Act with Integrity, No Exceptions - believes there is no such thing as compromise when it comes to acting with integrity in everything you do Honor our Team - honors team members as individuals and professionals, no exceptions Never Be Satisfied -continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - takes pride in actively engaging in the communities we serve, making them better for our future Embodies Characteristics of the Rhodes Team: Believes and is committed to our purpose to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications, Knowledge & Skills: High School Graduate Have a minimum of 1 - 3 years of administrative & customer service experience Note that previous property management experience is not required as this is an entry-level position Excellent communication skills and ability to ensure customer satisfaction Basic office skills including composing and writing communication Computer skills and ability to adapt to company systems Possess time management skills Must be highly organized and detail oriented Problem solving ability Ability to multi-task and remain focused Ability to maintain calm in a high stress environment Must be able to speak, write, and read English fluently Bilingual candidates are preferred, with proficiency in Spanish FLSA Status: Non-exempt Essential Functions: Successful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Report to Corporate Office daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures
    $39k-52k yearly est. 7d ago
  • Rhodes Service Coordinator

    Rhodes Bake-N-Serv 4.3company rating

    Rhodes Bake-N-Serv job in McAllen, TX

    Apply Description At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As a Rhodes Service Coordinator, you will provide essential administrative and coordination support for both the Rhodes Home Service and Landscaping departments. You will serve as the central point of contact for all incoming service and maintenance requests, ensuring each is handled promptly, accurately, and with exceptional professionalism. This entry-level role is vital in scheduling and dispatching resources, maintaining clear communication between departments, and ensuring smooth day-to-day operations. You are part of the broader Property & Services team and play an important role in supporting our organizational purpose to create beautifully engaging communities. Accountabilities: Customer & Communication Management: Serves as the first point of contact for all incoming service inquiries related to Home Service and Landscaping Provides transparent, timely, and professional communication to customers, vendors, and internal teams, ensuring a unified, consistent message Accepts and routes phone calls, emails, text messages, and other correspondence to the appropriate parties as efficiently as possible Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office, ensuring a positive and professional experience Maintains a courteous and solution-focused approach when managing inquiries or complaints Service Request Coordination: Coordinates all incoming service requests, follow-ups, and correspondence between customers, technicians, subcontractors, and department directors Ensures requests are logged and tracked accurately in company systems (e.g., PestPac, Mark Systems, or equivalent) Upon receiving a service request, promptly schedules the necessary inspection or technician visit and confirms all details with the customer and assigned team members Monitors progress of open service requests to ensure timely completion and proper documentation Follows up with service and landscaping technicians to ensure they understand and are following their scheduled assignments Scheduling & Calendar Management: Maintains shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability Coordinates scheduling changes as needed, communicating updates to all impacted parties Works proactively to minimize scheduling conflicts and service delays Ensures that appropriate notices, reminders, and alerts are sent to customers and internal teams in a timely manner Administrative & Documentation Support: Maintains meticulous and real-time records of all service-related “touches” in centralized tracking systems Ensures all correspondence and scheduling actions are properly logged for accountability and transparency Processes invoices, purchase orders, and vendor documentation for approval, following established Rhodes procedures Prepares reports, correspondence, and departmental documentation as requested by the Directors of Home Service and Landscaping Support in billing and collections Supports general office operations, including data entry, filing, and recordkeeping Office Management Support: Maintains stocked inventory of snacks, beverages, and office supplies at Tres Lagos Construction Park Receives, logs, and distributes deliveries to appropriate staff Coordinates and oversees light property repairs and maintenance needs Ensures common areas remain clean, organized, and functional Serves as the on-site point of contact for vendors and maintenance personnel Collaboration & Continuous Improvement: Partners closely with both department Directors and field staff to ensure smooth coordination of resources and information flow Suggests process improvements to enhance efficiency, accuracy, and customer satisfaction Demonstrates flexibility and teamwork, assisting in cross-departmental needs when requested Performs other duties as assigned Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications, Knowledge and Skills: High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years' experience in residential construction or Pest Control is preferred but not required Applications are welcome from individuals seeking to gain experience in an entry-level role Excellent communication skills and ability to ensure customer satisfaction Computer skills and ability to adapt to company systems Possess time management skills Must be highly organized and detail oriented Problem solving ability Ability to multi-task and remain focused Ability to maintain calm in a high stress environment FLSA Status: Non-exempt Essential Functions (Mental/Physical/Environmental Requirements): Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to the Tres Lagos Construction Park daily and adhere to schedule Ability to oversee direct reports daily and provide guidance as needed Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures
    $34k-47k yearly est. 7d ago
  • Sales Consultant

    Rhodes Bake-N-Serv 4.3company rating

    Rhodes Bake-N-Serv job in Hidalgo, TX

    Apply Description At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Reward and Recognition Programs Role Mission: As a Sales Consultant, your job is to convert leads to tours and tours to sales at an acceptable ratio. You will be responsible for managing the customer relationship from the time they first make contact with Esperanza Homes until the home closes and funds. In doing so, you will provide great customer service, be an expert on our products and communities, and uphold the Core Values of Esperanza Homes, a Rhodes company. You will be a member of the Sales Team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities. Measured Performance Goals: % Tour to Contract Ratio # Gross Sales # Net Sales # Pre-Construction Meetings % Customer Satisfaction Rating Accountabilities: Manage Leads, Tours, Sales, and Closings Using Our Sales Tools: Effectively use our CRM to input data gathered, detail tour notes, and track sales metrics. Manage a list of prospective leads through the sales funnel using our CRM. Convert leads to tours at an acceptable ratio. Convert tours to sales at an acceptable ratio. Provide proper information to prospective customers, answer questions, and overcome objectives. Effectively communicate with our Marketing and Production teams regarding items relevant to the customer relationship. Effectively Manage Customers Through the Home Building Process: Have a broad understanding of the sales agreement and be able to detail the Home Building Process to the customer. Effectively manage the customer's timeline through the Preliminary Plan Review Meeting, Design Selections Meeting, Final Design Review Meeting, and Pre-Construction meetings. Set proper expectations regarding construction timeline, our home building process, change orders, and all items regarding the home building process. Demonstrate Homes, Features, and Communities: Have a broad understanding of every home in your community including structural options, flex options, design options, and elevations. Understand and detail our Included Features for each home and neighborhood. Understand and detail the Covenants and Restrictions for each neighborhood. Give an effective and informative community tour that is exciting and engaging. Detail and demonstrate the energy efficiency and technology benefits of an Esperanza Home. Have a broad understanding of design center options. Manage Data Reporting for Yourself and Your Community: Track metrics relative to your sales performance versus weekly, monthly, quarterly, and annual goals. Track your performance weekly versus your goals, peers, and historical data. Understand and report on these metrics to your sales manager in weekly one-on-one check-in meetings and team meetings. Model Home, Inventory, and Community Maintenance: Manage the cleanliness and appearance of your model home(s) and sales center(s). Conduct weekly audits of the model home and ensure everything is to Esperanza Homes standards. Conduct weekly audits of inventory homes to maintain cleanliness, landscaping, and signage. Conduct weekly audits of the community to ensure signage, streets, landscaping, and amenities are maintained. Manage model home supplies: i.e. marketing material, pantry items, and beverages for customers. Uniform, Attire, and Presentation Skills: Practice and perfect sales presentation skills. Model professionalism with a polished appearance and demeanor. Maintain your personal vehicle and give guided tours in that personal vehicle. Prepared to pass random uniform and vehicle inspections. Will maintain your working station or desk in the sales office/model home to be clean and clear of clutter. Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: -None Qualifications, Knowledge and Skills: 4 Year Degree or sales experience (1+ year) Strong follow up skills Positive, outgoing, team player attitude Clear leadership presence and outgoing personality Ability to adapt quickly and multi-task efficiently Attention to detail and organizational aptitude Verbal and interpersonal eloquence Ingenuity/problem-solving skills. Proficiency in Microsoft Outlook, Word, & Excel. FLSA Status: This position is considered an exempt position for purposes of wage-hour law, which means you be paid an annual salary and not be eligible for overtime. Essential Functions (Mental/Physical/Environmental Requirements): Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to community model daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face-to-face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures
    $56k-95k yearly est. 7d ago
  • Sales Coordinator

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in McAllen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Reward and Recognition Programs Role Mission: As a Sales Coordinator, your job entails supporting the Sales Team by executing a variety of administrative and clerical responsibilities that enhance the customer experience. This entry level position is responsible for providing excellent customer service at the Esperanza Homes Design Studio by receiving visitors, including greeting, welcoming, directing and announcing them appropriately as needed. In addition, the Sales Coordinator supports the Sales Team by executing duties that enhance productivity and efficiency. In doing so, your professional customer service upholds our Rhodes Core Values and supports the accomplishment of our organizational purpose to create beautifully engaging communities. Measured Performance Goals: Supports Lot File Maintenance Supports Schedules Archived Supports Design Center Staffing Supports HALO requests processed Accountabilities: Esperanza Homes Design Studio: Welcome, receive and direct guests as required Support with administrative and clerical duties as assigned Contact Onsite Sales Consultant for customers seeking a tour with a Sales Consultant Open and close welcome center per scheduled hours Lot File Maintenance: Supports maintaining digital and hard lot files for all sales related documents Supports ensuring all sales documents are filed in the correct OneDrive Supporting sharing relevant OneDrive files with financing partners Supports creating and closing out lot files in current builds and past builds folders Support archiving schedules in Mark Systems and perform lot file audits Plan Changes and Cancellations: Supports assisting the sales team in changing a customer's lot selection, floorplan, elevation, or community Supports with kickout and re-price cancellations Supports with verifying the accuracy of our interactive map Preparation for Closings: Receive and catalog house keys Receive and catalog mailbox keys Receive and catalog garage remotes Prepare closing packets for Sales Managers CRM Management: Supports with spot checking CRM data daily Supports with verifying that everything received is also accounted for in the CRM's data Supports with using automated reports in HubSpot to identify errors and address them with the sales team Start Requests: Add Starts to “Start Requests Received” file Log Design and Structural options spent in Mark Systems ITK Schedule and HALO Management: Supports with creating customer portals and mark Homeowner Portal complete in ITK Supports with adding customers to the excel merge file once customer portals are created Supports with adding merge file with addresses for every home Supports with adding weekly SPEC home lawn maintenance requests in HALO Supports with processing HALO tickets daily as received Report Generating: Supports with preparing and comprehend automated reports used weekly Supports with searching for data and input in reports accurately Supports with sending weekly reports via email to our mortgage, title, and vendor partners Supports with sending monthly report of ratified sales and closed homes Sales Team Schedule: Supports with preparing for sales team events and trainings Supports with ordering food and supplies for quarterly sales trainings Supports with ordering awards and coordinating events for sales team and Real Estate Professional outreaches Supports with providing receipts to VP of Sales for sales team event expenses Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - actively engage in the communities we serve, to make them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications, Knowledge and Skills: Experience in administrative, accounting, or clerical work (1+ year) Strong follow up skills Positive, outgoing, team player attitude Ability to adapt quickly and multi-task efficiently Attention to detail and organizational aptitude Ingenuity/problem-solving skills Proficiency in Microsoft Outlook, Word, & Excel FLSA Status: Non-exempt Essential Functions (Mental/Physical/Environmental Requirements): Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to the Esperanza Homes Design Studio daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with co-workers, financing partners, and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedure Requirements:
    $36k-50k yearly est. 16d ago
  • Landscape Specialist

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in McAllen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As a Landscape Maintenance Specialist at Rhodes, you will be responsible to providing maintenance and grounds keeping to keep our communities looking beautiful and clean. You are part of the Property & Customer Care Team and will have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities. Accountabilities: Maintaining site landscaping and grounds through fertilizing, mowing, weed eating, planting/trimming trees and other vegetation along with other grounds maintenance duties as identified Maintaining lawns, trees, shrubs, flowers and irrigation Fertilizing lawn, trees, flowers and shrubs and spreading mulch Trimming trees, hedges and shrubs and preventing and eliminating weeds Utilizing insecticides, fertilizers and chemical sprays to treat diseases Keeping ground free from trash, litter and debris and emptying trash receptacles when needed Conducting basic irrigation audit and performing irrigation repairs Operate and provide maintenance to department and company equipment and machinery, hand tools and power tools as necessary Perform other duties as assigned Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications: High school diploma, GED or suitable equivalent 1+ year groundskeeping or related experience Valid driver's license Free from allergies that interfere with groundskeeping duties Available to work overtime Knowledge and Skills: Proficient in using manual and power tools safely Able to operate landscaping equipment such as lawn mower, weed eater, leaf blower, shovel etc. Ability to follow instructions Proficient communication skills and ability to maintain logs and document activity Physically agile and dexterous FLSA Status: Non-exempt Physical Demands: Lifting, carrying, pushing, and pulling object(s) weighing up to 75 pounds. Occasional stooping, kneeling, crouching. Repeated bending. Dexterity of hands and fingers to operate groups equipment and tools. Requirements:
    $24k-30k yearly est. 20d ago
  • Property Management Coordinator

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in McAllen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As a property Management Coordinator, you will support the development of our communities through providing administrative and structural support to our property management team, tenants and homeowners. You will work closely with the Property Management team to work towards and meet goals. This entry-level position will introduce you to Homeowner Association management, special district, rental home management and commercial property management. It is an exciting opportunity to learn the property management industry from conception. This position reports to the Director of Property Management. Measured Performance Goals: Delinquency rate of 95% Customer Satisfaction Time to set up new accounts Accountabilities: Process Resale Certificates: Review property records and community association rules to confirm required information for the resale certificate Coordinate with various stakeholders, including the Property Management team and HOA, to gather necessary documentation Ensure resale certificates are processed within legal and company-required timelines to avoid delays in property transactions Respond to Homeowner Calls and Emails: Address phone and email inquiries from homeowners, tenants, and vendors related to property management, billing, and maintenance Track and document each interaction to ensure proper follow-up and resolution Provide accurate and clear information regarding community rules, services, and policies Escalate more complex issues to the Director of Property Management when necessary, ensuring timely resolution Prepare Move-In Packages: Assemble move-in packages that include all necessary documents (e.g., welcome letters, community guidelines, payment instructions, contact information, move in baskets) Coordinate with appropriate stakeholders to ensure readiness of the property and package materials Distribute move-in packages in a timely manner prior to the move-in date, ensuring all information is accurate and up to date Answer Billing Questions: Review and explain billing statements, charges, and payment histories to homeowners and tenants Investigate discrepancies or billing errors, working with the accounting or finance team to resolve issues quickly Help homeowners set up or modify payment methods and schedules Address late payment questions, penalties, and other related inquiries, maintaining clear and professional communication Enter Closings/Resales and Send Reports: Input details of closings or resales into the property management system, ensuring accuracy and compliance with regulations Generate and distribute relevant reports for management, stakeholders, and homeowners in a timely manner Keep track of resale or closing deadlines and coordinate with the legal and finance teams to ensure all steps are completed according to procedure Monitor transaction completion to ensure all necessary steps (e.g., document signing, payments) have been fulfilled Manage Delinquencies and Collection Process: Monitor overdue accounts regularly and identify delinquent tenants or homeowners Send reminders, notices, and follow-up communications to encourage prompt payment and resolve delinquencies Work with the property manager to develop and implement collection strategies and payment agreements Document all collection efforts, including calls, emails, and payment arrangements, ensuring accurate record-keeping and compliance with company policies Process Payment Plans: Evaluate requests for payment plans and assess their feasibility based on company guidelines and the homeowner's or tenant's financial situation Set up and document payment plans, ensuring clear terms and conditions are communicated and understood by all parties Regularly track and update the status of payment plans, ensuring payments are made on time Work closely with the finance team to ensure payment plan details are accurately reflected in the accounting system Provide Administrative Support to Manager and Portfolio: Schedule and coordinate meetings, inspections, and property viewings for the property management team Assist in preparing property management reports, maintaining filing systems, and ensuring documents are up-to-date Support property managers by tracking deadlines, renewing leases, and managing tenant or homeowner records Assist with coordination of property maintenance and repair requests, including tracking work orders and following up on completion Perform Other Duties as Assigned: Adapt to the evolving needs of the property management team and assist with other tasks as necessary Participate in training, team meetings, and process improvement initiatives to contribute to the department's success Collaborate with other departments or teams (e.g., accounting, maintenance, leasing) to ensure the smooth operation of the property management function Continuously look for ways to streamline processes, improve communication, and enhance service delivery Lives Rhodes Core Values: Act with Integrity, No Exceptions - believes there is no such thing as compromise when it comes to acting with integrity in everything you do Honor our Team - honors team members as individuals and professionals, no exceptions Never Be Satisfied -continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - takes pride in actively engaging in the communities we serve, making them better for our future Embodies Characteristics of the Rhodes Team: Believes and is committed to our purpose to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications, Knowledge & Skills: High School Graduate Have a minimum of 1 - 3 years of administrative & customer service experience Note that previous property management experience is not required as this is an entry-level position Excellent communication skills and ability to ensure customer satisfaction Basic office skills including composing and writing communication Computer skills and ability to adapt to company systems Possess time management skills Must be highly organized and detail oriented Problem solving ability Ability to multi-task and remain focused Ability to maintain calm in a high stress environment Must be able to speak, write, and read English fluently Bilingual candidates are preferred, with proficiency in Spanish FLSA Status: Non-exempt Essential Functions: Successful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Report to Corporate Office daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures Requirements:
    $39k-52k yearly est. 1d ago
  • Rhodes Service Coordinator

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in McAllen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As a Rhodes Service Coordinator, you will provide essential administrative and coordination support for both the Rhodes Home Service and Landscaping departments. You will serve as the central point of contact for all incoming service and maintenance requests, ensuring each is handled promptly, accurately, and with exceptional professionalism. This entry-level role is vital in scheduling and dispatching resources, maintaining clear communication between departments, and ensuring smooth day-to-day operations. You are part of the broader Property & Services team and play an important role in supporting our organizational purpose to create beautifully engaging communities. Accountabilities: Customer & Communication Management: Serves as the first point of contact for all incoming service inquiries related to Home Service and Landscaping Provides transparent, timely, and professional communication to customers, vendors, and internal teams, ensuring a unified, consistent message Accepts and routes phone calls, emails, text messages, and other correspondence to the appropriate parties as efficiently as possible Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office, ensuring a positive and professional experience Maintains a courteous and solution-focused approach when managing inquiries or complaints Service Request Coordination: Coordinates all incoming service requests, follow-ups, and correspondence between customers, technicians, subcontractors, and department directors Ensures requests are logged and tracked accurately in company systems (e.g., PestPac, Mark Systems, or equivalent) Upon receiving a service request, promptly schedules the necessary inspection or technician visit and confirms all details with the customer and assigned team members Monitors progress of open service requests to ensure timely completion and proper documentation Follows up with service and landscaping technicians to ensure they understand and are following their scheduled assignments Scheduling & Calendar Management: Maintains shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability Coordinates scheduling changes as needed, communicating updates to all impacted parties Works proactively to minimize scheduling conflicts and service delays Ensures that appropriate notices, reminders, and alerts are sent to customers and internal teams in a timely manner Administrative & Documentation Support: Maintains meticulous and real-time records of all service-related “touches” in centralized tracking systems Ensures all correspondence and scheduling actions are properly logged for accountability and transparency Processes invoices, purchase orders, and vendor documentation for approval, following established Rhodes procedures Prepares reports, correspondence, and departmental documentation as requested by the Directors of Home Service and Landscaping Support in billing and collections Supports general office operations, including data entry, filing, and recordkeeping Office Management Support: Maintains stocked inventory of snacks, beverages, and office supplies at Tres Lagos Construction Park Receives, logs, and distributes deliveries to appropriate staff Coordinates and oversees light property repairs and maintenance needs Ensures common areas remain clean, organized, and functional Serves as the on-site point of contact for vendors and maintenance personnel Collaboration & Continuous Improvement: Partners closely with both department Directors and field staff to ensure smooth coordination of resources and information flow Suggests process improvements to enhance efficiency, accuracy, and customer satisfaction Demonstrates flexibility and teamwork, assisting in cross-departmental needs when requested Performs other duties as assigned Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: None Qualifications, Knowledge and Skills: High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years' experience in residential construction or Pest Control is preferred but not required Applications are welcome from individuals seeking to gain experience in an entry-level role Excellent communication skills and ability to ensure customer satisfaction Computer skills and ability to adapt to company systems Possess time management skills Must be highly organized and detail oriented Problem solving ability Ability to multi-task and remain focused Ability to maintain calm in a high stress environment FLSA Status: Non-exempt Essential Functions (Mental/Physical/Environmental Requirements): Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to the Tres Lagos Construction Park daily and adhere to schedule Ability to oversee direct reports daily and provide guidance as needed Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures Requirements:
    $34k-47k yearly est. 25d ago
  • Sales Consultant

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in McAllen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Reward and Recognition Programs Role Mission: As a Sales Consultant, your job is to convert leads to tours and tours to sales at an acceptable ratio. You will be responsible for managing the customer relationship from the time they first make contact with Esperanza Homes until the home closes and funds. In doing so, you will provide great customer service, be an expert on our products and communities, and uphold the Core Values of Esperanza Homes, a Rhodes company. You will be a member of the Sales Team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities. Measured Performance Goals: % Tour to Contract Ratio # Gross Sales # Net Sales # Pre-Construction Meetings % Customer Satisfaction Rating Accountabilities: Manage Leads, Tours, Sales, and Closings Using Our Sales Tools: Effectively use our CRM to input data gathered, detail tour notes, and track sales metrics. Manage a list of prospective leads through the sales funnel using our CRM. Convert leads to tours at an acceptable ratio. Convert tours to sales at an acceptable ratio. Provide proper information to prospective customers, answer questions, and overcome objectives. Effectively communicate with our Marketing and Production teams regarding items relevant to the customer relationship. Effectively Manage Customers Through the Home Building Process: Have a broad understanding of the sales agreement and be able to detail the Home Building Process to the customer. Effectively manage the customer's timeline through the Preliminary Plan Review Meeting, Design Selections Meeting, Final Design Review Meeting, and Pre-Construction meetings. Set proper expectations regarding construction timeline, our home building process, change orders, and all items regarding the home building process. Demonstrate Homes, Features, and Communities: Have a broad understanding of every home in your community including structural options, flex options, design options, and elevations. Understand and detail our Included Features for each home and neighborhood. Understand and detail the Covenants and Restrictions for each neighborhood. Give an effective and informative community tour that is exciting and engaging. Detail and demonstrate the energy efficiency and technology benefits of an Esperanza Home. Have a broad understanding of design center options. Manage Data Reporting for Yourself and Your Community: Track metrics relative to your sales performance versus weekly, monthly, quarterly, and annual goals. Track your performance weekly versus your goals, peers, and historical data. Understand and report on these metrics to your sales manager in weekly one-on-one check-in meetings and team meetings. Model Home, Inventory, and Community Maintenance: Manage the cleanliness and appearance of your model home(s) and sales center(s). Conduct weekly audits of the model home and ensure everything is to Esperanza Homes standards. Conduct weekly audits of inventory homes to maintain cleanliness, landscaping, and signage. Conduct weekly audits of the community to ensure signage, streets, landscaping, and amenities are maintained. Manage model home supplies: i.e. marketing material, pantry items, and beverages for customers. Uniform, Attire, and Presentation Skills: Practice and perfect sales presentation skills. Model professionalism with a polished appearance and demeanor. Maintain your personal vehicle and give guided tours in that personal vehicle. Prepared to pass random uniform and vehicle inspections. Will maintain your working station or desk in the sales office/model home to be clean and clear of clutter. Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: -None Qualifications, Knowledge and Skills: 4 Year Degree or sales experience (1+ year) Strong follow up skills Positive, outgoing, team player attitude Clear leadership presence and outgoing personality Ability to adapt quickly and multi-task efficiently Attention to detail and organizational aptitude Verbal and interpersonal eloquence Ingenuity/problem-solving skills. Proficiency in Microsoft Outlook, Word, & Excel. FLSA Status: This position is considered an exempt position for purposes of wage-hour law, which means you be paid an annual salary and not be eligible for overtime. Essential Functions (Mental/Physical/Environmental Requirements): Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to community model daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face-to-face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures Requirements:
    $56k-95k yearly est. 6d ago
  • Sales Consultant

    Rhodes Enterprises 4.3company rating

    Rhodes Enterprises job in Harlingen, TX

    Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Reward and Recognition Programs Role Mission: As a Sales Consultant in Cameron County, your job is to convert leads to tours and tours to sales at an acceptable ratio. You will be responsible for managing the customer relationship from the time they first make contact with Esperanza Homes until the home closes and funds. In doing so, you will provide great customer service, be an expert on our products and communities, and uphold the Core Values of Esperanza Homes, a Rhodes company. You will be a member of the Sales Team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities. Measured Performance Goals: % Tour to Contract Ratio # Gross Sales # Net Sales # Pre-Construction Meetings % Customer Satisfaction Rating Accountabilities: Manage Leads, Tours, Sales, and Closings Using Our Sales Tools: Effectively use our CRM to input data gathered, detail tour notes, and track sales metrics. Manage a list of prospective leads through the sales funnel using our CRM. Convert leads to tours at an acceptable ratio. Convert tours to sales at an acceptable ratio. Provide proper information to prospective customers, answer questions, and overcome objectives. Effectively communicate with our Marketing and Production teams regarding items relevant to the customer relationship. Effectively Manage Customers Through the Home Building Process: Have a broad understanding of the sales agreement and be able to detail the Home Building Process to the customer. Effectively manage the customer's timeline through the Preliminary Plan Review Meeting, Design Selections Meeting, Final Design Review Meeting, and Pre-Construction meetings. Set proper expectations regarding construction timeline, our home building process, change orders, and all items regarding the home building process. Demonstrate Homes, Features, and Communities: Have a broad understanding of every home in your community including structural options, flex options, design options, and elevations. Understand and detail our Included Features for each home and neighborhood. Understand and detail the Covenants and Restrictions for each neighborhood. Give an effective and informative community tour that is exciting and engaging. Detail and demonstrate the energy efficiency and technology benefits of an Esperanza Home. Have a broad understanding of design center options. Manage Data Reporting for Yourself and Your Community: Track metrics relative to your sales performance versus weekly, monthly, quarterly, and annual goals. Track your performance weekly versus your goals, peers, and historical data. Understand and report on these metrics to your sales manager in weekly one-on-one check-in meetings and team meetings. Model Home, Inventory, and Community Maintenance: Manage the cleanliness and appearance of your model home(s) and sales center(s). Conduct weekly audits of the model home and ensure everything is to Esperanza Homes standards. Conduct weekly audits of inventory homes to maintain cleanliness, landscaping, and signage. Conduct weekly audits of the community to ensure signage, streets, landscaping, and amenities are maintained. Manage model home supplies: i.e. marketing material, pantry items, and beverages for customers. Uniform, Attire, and Presentation Skills: Practice and perfect sales presentation skills. Model professionalism with a polished appearance and demeanor. Maintain your personal vehicle and give guided tours in that personal vehicle. Prepared to pass random uniform and vehicle inspections. Will maintain your working station or desk in the sales office/model home to be clean and clear of clutter. Embodies Rhodes Core Values: Act with Integrity, No Exceptions Honor our Team Never Be Satisfied - continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class customer experience - every time, with every customer Community Leadership - we take pride in actively engaging in the communities we serve, making them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: -None Qualifications, Knowledge and Skills: 4 Year Degree or sales experience (1+ year) Strong follow up skills Positive, outgoing, team player attitude Clear leadership presence and outgoing personality Ability to adapt quickly and multi-task efficiently Attention to detail and organizational aptitude Verbal and interpersonal eloquence Ingenuity/problem-solving skills. Proficiency in Microsoft Outlook, Word, & Excel. FLSA Status: This position is considered an exempt position for purposes of wage-hour law, which means you be paid an annual salary and not be eligible for overtime. Essential Functions (Mental/Physical/Environmental Requirements): Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to community model daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face-to-face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures Requirements:
    $56k-95k yearly est. 6d ago

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